Guerilla Usability in Government
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Transcript of Guerilla Usability in Government
Guerilla usability in government
Any means, any how
1. What is Guerrilla Usability?
• Fighting for the users• Getting it done• Aim for stability
1. Why does Government need it?
• Get consensus
• Our audience
1. What are the challenges?
• Education
• Time-poor
• TRAP - Total Risk Assessment Paralysis
• Re-inventing the wheel
Overcoming Barriers
Criticism
Rejection Assholes
Pressure
As Richard St. John's TED talk
reminds us...
Using...Tools
• People
• Processes
• Sneakiness
People
• Get people on sideo Hire friends if you have to
• Maintain interesto Reduce documentation
Reduce Documentation
Gapminder example serving as project documentation.
Processes
• Leverage existing processes
• Get in early!
• Aim for outcomes that produce stability
Stability - Wireframes to...
...a polished product
Sneakiness
• Do it anyway!
• Call it something else
• When processes are not followed, jump on it.
Some Useful Tactics
• Go external
• Conversations
• Get help
• Showcase
Showcasing...
Yes we can!
Usability in large organisations is difficult but possible.
• Prepare for challenges
• Support the people, work and outcomes
• Tools and tactics, find the free
• Promote tactics to others
GUX Code
• Getting it done - create the process
• Do the hard yards
• Be sneaky, be invisible if necessary
• Maintain the fun
• It helps to have friends!