GSIS PENSIONER VERIFICATION INTERVIEW

The Champion INTERVIEWER

Qualities that make up an effective interviewer

1. The first quality effective verification interviewer possess is perspective. 

Take the time to understand the perspective of the pensioner or his/her representative being interviewed. 

2. Must be a good communicator. Effective communication comes down to two things.

a. Be able to communicate in a way that the pensioner or

his/her representative can understand. 

b. Be a good listener. 

Qualities that make up an effective interviewer

3. Preparation is critical to successful verification interview. 

It is important that you take the time to properly prepare yourself to conduct the interview. 

Qualities that make up an effective interviewer

- GSIS letter to the pensioner as proof that we are in partnership with GSIS to do the home visit

- GSIS Verification form, ballpen, stamp pad, cp with cam,- Objective of the verification interview (Kaalaman bakit kailangan magsagawa

ng katanungan sa pensioner)- Appearance ( neatness, ID, Uniform)- Emotion of interviewer

4. Clarity in judgment.

Purposely try to make the pensioner or his representative feel comfortable so that they’ll open up and provide accurate information.

Qualities that make up an effective interviewer

5. Lastly, it is essential to be strategic in your approach. 

If you have clearly get the pensioner’s perspective, you are able to communicate well, and have took time to prepare, and apply clarity in your judgment, you’ve set the foundation for developing a solid strategy. 

Qualities that make up an effective interviewer

Sample Spiel for Verification Interview

Postman: Good morning, Sir/Mam. Ako po ang inyong kartero, Juan dela Cruz. Maaari po ba akong magsagawa ng konting katanungan kay Sir/Mam (name of pensioner).

Representative: Tungkol po saan?

Postman: Ang GSIS po ay nakikipagtulungan sa post office para madalaw, mangumusta at mag update ng konting impormasyon

kay Sir/Mam bilang isang GSIS pensioner.

Sample Spiel for Verification Interview

Pensioner/Representative: Sige, tuloy po kayo.

Postman: Maraming salamat po.

(Start with explaining clearly the purpose of the interview and may serve the GSIS letter to the pensioner- as proof of working together or partnership with GSIS. Show also the GSIS Verification Form before starting the interview)

SCENARIO 1: SUCCESSFUL ON THE 1ST ATTEMPT

Sample Spiel for Verification Interview

After the interview, the postman may now ask to take pictures of :

1. the pensioner holding the GSIS ID (UMID/e-card) 2. pensioner with the interviewer (kartero) 3. UMID/e-card

SCENARIO 1: SUCCESSFUL ON THE 1ST ATTEMPT

Sample Spiel for Verification Interview

PARTING SPIEL:

Pensioner/Representative: Thank you for coming and for taking time to visit us.

Postman: You are welcome. Maraming salamat din po sa pagtangap nyo sa akin. Just in case, meron pa po kayo na kailangan, maari nyo po akong tawagan sa telephone no. na ito ( tel. no.).

Ako nga po ulit si Postman Juan dela Cruz ng Cebu City Post Office. Magandang araw pong muli.

Sample Spiel for Verification Interview:

Pensioner/Representative: Leaving in another place .

Postman: Maaari po bang malaman ang address kung saan po sya

kasalukuyang nakatira?

If address is provided, write the address in the GSIS Verification Form

SCENARIO 2: REFUSE ENTRY ON THE 1ST VISIT

Sample Spiel for Verification Interview:SCENARIO 2: REFUSE ENTRY ON THE 1ST VISIT

- Ask also when the pensioner is coming back to his/her original residence. If within 1-2 weeks, the postman shall tell the representative that he will go back for another home visit.

- This must however be noted and uploaded in the system.

Sample Spiel for Verification Interview:SCENARIO 2: REFUSE ENTRY ON THE 1ST VISIT

- If the period cannot be determined and the new address is within the same area, tell the representative that the home visit will be done by another postman who has the delivery jurisdiction of the new address.

Sample Spiel for Verification Interview:SCENARIO 3: THE PENSIONER TEMPORARILY LIVES ABROAD.

- Ask for the temporary address and the date when the pensioner is coming back. If 1-2 weeks, the interviewer may come back for a revisit. If more than 1 month, tell them that the information will be reported to GSIS.

Sample Spiel for Verification Interview:

SCENARIO 4: COMPLETELY REFUSED TO GIVE INFORMATION AFTER 3 ATTEMPTS

- If the pensioner’s representative keep on providing reasons and the

interviewer is not successful even after 3 home visits, tell them that the information will be reported to GSIS.

Sample Spiel for Verification Interview:

SCENARIO 5: THE PENSIONER IS DEAD ALREADY WITHOUT INFORMING GSIS.

- Be sympathetic for the loss.

- Request if you can take a picture of the pensioner’s death certificate.

Maraming Salamat

atGood Luck po sa

ating Lahat!