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Global Supply Chain Business Architecture for Publishers

Business Architecture Overview

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Enterprise view of Supply Chain

Suppliers Publisher Customers

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Supply Chain models deliver products and services across different customer segments

Supply Chain Models

Make to Order

Make to Stock

Assemble to Order

Assemble to Stock

Configure to Order

Product and Delivery Models

Products•Digital•Print•Media•Kits•Purchased Products

Services

Rights

Delivery Models•Direct Sale•Wholesale•Sale to retailer•Sale to rental•Digital access•Subscriptions

Customers

Business Segments• School• Higher Education• Professional• International

Customers• Institutional• Students• Professors• Distributors• Retailers

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Product Management

Product Development Production

Manufacturing and Inventory

Warehouse and

Distribution

Customer Service

Plan

Sales DataMarketing

Data

Specs

Supply Chain operations depend on a complex set of functional interactions across the enterprise

Masters

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Supply Chain Enterprise Model

•Policy / Process•Physical Infrastructure•Technology•Organization

•Plan•Source•Deliver•Service

•Sourcing and Distribution Network

•Deployment Strategy•Performance Management & Metrics

•Products and Services•Business Units•Business Models•Customer Segments•Differentiated Supply Chains

Strategy Architecture

InfrastructureOperations

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Supply Chain Operational ModelB

usin

ess

Func

tiona

lity

and

Cap

abili

ties

Plan Source Deliver Service

• Demand Planning ( FG and Paper )

• Supply planning ( FG and Paper)

• Demand and Supply Balancing

• Product specifications ( PPB)

• Product Cost Estimation

• Generate PO• Goods Received• Finished good QC

and QA• Invoice processing• Vendor

Management• Vendor Selection

• Warehouse Management

• Transportation Management

• Assembly• Physical delivery• Digital delivery• Digital access

• Customer Mgmt.• Product Mgmt.• Order Mgmt.• Digital

Provisioning• Billing • Payments• Returns• Technical support• Self service

support

SC Models

Level 1 Capabilities

Level 2 Capabilities

Make to Order

Make to Stock

Assemble to Stock

Assemble or Configure to Order

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Supply Chain Plan Capabilities

Demand Planning

Sales Data Collection

Sales Data Analysis

Marketing forecast

Forecast adjustment

Final Published forecast

Comparing forecast with actual

Supply Planning

Stock on hand

Reorder / reprints•Lead times management US and International suppliers

Capacity Planning

Data Collection

Time series forecast

Event forecast

Consensus forecast

Variance reporting

Demand Supply

Balancing

High Activity / low activity schedule –

staffing requirements

High storage / low storage schedule –

storage requirements

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Supply Chain Make or Source Capabilities

Product specification

s (PPB)

Assign Paper Type to ISBN

Manage Print, Bind and Other specs

Manage Non-Book (kits, media,

packaging) specs

Specification data exchange – XBITS

and MHE standards

Specification import

Vendor Managemen

t

Preferred Vendors

Non preferred Vendors

Vendor rating (reporting an metrics)

Vendor terms and pricing

Contract Management -

Sourcing and RFP

Cost Estimation and Vendor Selection

Manufacturing cost estimation

Automated Estimation

Price scale maintenance

Non scale price management

Vendor discounts

Alternate vendor identification

Generate PO

Single line PO

Single vendor PO

Multiple vendor PO

MH Inventory Paper PO and No Value PO

( inventory transactions)

Blanket PO

Transmit PO – XBITS Support

Goods Received

FG Inventory

Paper inventory• Allocation of

Demand• Usage/

Relieve Inventory

• Inv. Transfer• Inv.

Destructions/Scrap

• Inventory Returns

• Inventory Sale

• Age of InvTracking to PO

QC and QA

External Kitting

Sub-inventory set-up and control

Component receipt and consumption

Vendor Receiving

Auto-receipt of component (if

produced at kit vendor)

Paper Procurement

& Control

Paper Item Master•Specifications

•Set-up and location assignment

• Item Types

Paper Demand•Approving Special Order Paper Allocations

•Reporting on Paper Allocations – Firm and Tentative

•Maintain Paper price

Invoice Processing

Invoice receipt and capture

Invoice validation ( receipt and cost

tolerance)

Release to AP

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Supply Chain Deliver Capabilities

Assemble to Order

(Custom)

Build custom products•Combo•PTO

Manage finished content

Print on demand

Assemble to stock (Kits / Assembly)

Internal assembly• Pick to

Stock• Combos

External assembly

Transportation Assignment

MHE Defined Rules

Customer Defined Rules

Customer Pick up

Physical Delivery

Inventory and warehousing

Inbound transport

Receipt of goods

Inventory destructionInventory transfers

Returns

Backorder processing

Drop Ship

Oder fulfilment•Pick•Pack•Ship•Transport

Depository and Consignment warehousing

Digital delivery

Assemble components

Configure products

Package• Subscription

bundling

Deliver• Across

multiple platforms

Digital access

License Management•Generate •Authorize •Activate•Suspend•Revoke

Access Management•Activate (Enable and grant access)

•Manage reliability, availability and performance

•Terminate Access•Suspend Access•Reinstate AccessIdentify Management•Create identity•Authenticate•Authorize

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Supply Chain Customer Service Capabilities

Customer Management

Customer Contact

Quotes•Price•S & H

Sampling

Billing

Customer Account

Maintenance

Product Management

Item Master maintenance • Internal and

External items• Physical• Digital• Physical and

Digital bundles

Pricing• Rules for BU,

Division and Customer

• Dynamic Pricing for subscriptions

Discounts• Contracts• Promo codes• Free with order

Order Entry

Sources•Manual•Web•EDI

TMS Rules

Substitutions

Order Processing

Order Holds•System applied – rule based

•Manual – during order entry by keyer

Customer validationPart and Quantity

Validation

Pricing validation

Shipping / billing address

validationCredit

processing and approval

Future ship dates

Master Code Holder

Fraud Review

Billing and Payments

Invoicing•Single Invoice•Summary invoice

•eInvoice •Self service

Subscription billing•Automatic renewals

•Flexible renewal options

Payment Processing•Remittance addresses

•Credit Card •Drop box

Returns Processing

Return Types•Create•POD•Physical•Digital•Combo

Return Authorization

Returned goods receipt•Salable•Destruction

Credits and Adjustments

Service & Support

Product information &

Training

Service Failure Resolution

Self service channel support

(IVR)

Technical Product Support

Web site support

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Supply Chain Business Process ModelB

usin

ess

Pro

cess

and

SC

Mod

els

Forecast to Plan Procure to Pay Quote to Cash Customer

Service

SC Models

Business Process

Make to Order

Make to Stock

Assemble to Stock

Assemble or Configure to Order

Control

Plan

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Supply Chain services can be mapped to key Business Management process

Forecast to Plan

Data Collection

Generate forecast

Review and adjust forecast

Inventory Planning

Supply Chain Planning

Procure to Pay

Product Specifications

Estimation

Vendor Selection

Contract Management

Create PO

Inventory Receipt

Invoice Processing

Vendor communication

Payments

Quote to Cash

Catalog Management

Pricing

Quote creation

Order Entry

Order Processing

Order Fulfillment

Transportation and Delivery

Invoicing

Payment receipt

Returns

Customer Service

Customer Management

Order Management

Product Support

Customer Self service

Reporting and Metrics Dashboards

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Appendix

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Architecture ApproachTOGAF Architecture Development Model