GSA Center for New Media and Citizen Engagement : Three Missions
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Transcript of GSA Center for New Media and Citizen Engagement : Three Missions
GSA Center for New Media and Citizen Engagement
GSA Center for New Media and Citizen Engagement
• Three missions:
• Make it easier for government to engage with citizens
• Make it easier and desirable for citizens to engage with government
• Get it done efficiently and effectively
• Government-wide center of excellence for new media, citizen engagement, and “gov 2.0”
• Our customers are primarily other agencies
Office of Citizen Services 2010
AA and DAADave McClureMartha Dorris
Global GovInnovation Network
Chief of StaffEarl Warrington
Citizen Facing Agency Facing
Technology Support TeamJohn Murphy
Darlene Meskell
Center for Customer Service
Excellence
Sheila Campbell
FCIC
Theresa Nasif
Citizen Services
Performance Dashboard
Citizen Notifications and Alerts
Center for New Media/Citizen Engagement
Bev GodwinGwynne Kostin
Cloud Computing
PMO
Katie Lewin
FedBookTom
Freebairn
Federal Center for New Media and Citizen Engagement
• The Center makes it easy for the government and the public to constructively engage with each other online to meet 21st century citizen expectations for participation, collaboration and service.
• The Center is an accelerator and incubator for governmentwide solutions of new media and citizen engagement technologies, practices, and policies.
Center for New Media and
Citizen Engagement
New Media Technology Innovations
•Enhance governmentwide capacity for citizen engagement and new media•Scan environment for citizen engagement solutions based on user needs, preferences and trends
• Ideation and dialog tools• Innovation challenges and prizes
•Evaluate tools•Identify barriers and find solutions to policy challenges•Recommend tools and approaches to implementation (build, buy, create BPAs)•Replicate promising efforts from federal, state, local governments & private sector•Build prototypes based on user-center design•Implement new initiatives •Build government wide capacities•Provide feedback to private sector entities on government requirements
New Media/Citizen EngagementServices & Delivery
•Evangelize open government engagement principles•Run and consult on citizen dialogs, innovations challenges, and new media•Model behavior in GSA•Implement repeatable services, tools, and processes across agencies•Manage purchase agreements•Conduct user testing of products/services•Gather and report customer feedback to assess user satisfaction with tools/services•Develop case studies•Consult with and support agencies•Convene and participate in communities of practice•Get the message out on citizen engagements
Acquisition SupportSecurity/Privacy Support
Infrastructure/Tech SupportMetrics & Consumer Pulse
Capacity Building
OMBOSTP
WH New MediaAgencies
We Enable and Support Others’ Innovations
33 Terms of Service on Apps.gov165 Signed, 651 Uses
Additional Government-Compliant Citizen Engagement Tools
Innovation Challenges & Prizes