TecSmart Electronics

PRESENTED BY:-

PIYUSH PARIMOO -069ASHOK PATEL -070ANINDYA PATRA -071RUCHA PIMPLIKAR -072SHANTANU PURANDARE -073DIVYA RADHAKRISHNAN-074

ABOUT TecSmart

• Manufactures, designs electronic power supplies for OEM’s in computer, medical & office products

• Company focuses on quality, service & value• They based their quality journey on Deming’s 14

points• Current CEO decides to pursue Baldrige focus

Q1.Discuss how the practices that TecSmart identified support Deming’s 14 points

Create a Vision and demonstrate commitment.Objectives and strategic goals set by senior managementImplementation of six sigma goals

Learn the new philosophyCustomer feedback network to improve quality

Understand inspectionCollection of operational data

Stop making decisions purely on the basis of costInvolvement of suppliers from early product development stages

Improve constantly and forever• Strategic planning based on inputs from customer feedback, market research and

benchmarking• Quality assessmentsInstitute leadership

High level of involvement of the senior management in training, guiding cross functional teams, setting strategic goals and handling of customer complaints

Q1.contd Institute training• Employees trained in five step problem solving process• Customer relationship training• Involvement of senior management in training process• 72 hours training of internal quality and service related trainingOptimize the efforts of team• Existence of cross functional teams at product development stage• Self managed work groups Encourage education and self improvement

Employees are surveyed for the effective implementation of Deming’s 14 principles

Take action• Clear communication between the top management and work force for

implementation of goals• Customer feedback taken as a measure for improvement

Q2. How did these practices support the Baldrige criteria? Specifically, identify which of the questions in

the criteria each of these practices address.

• Leadership

- Senior leaders guide cross functional teams

- Senior leaders participate in quarterly communication meetings with employees.

•Strategic planning

- Senior management set company objectives

- Each department operates to serve company’s objective

Q2. Contd..• Customer and market focus

- All employees received CRM Training.

- Customer satisfaction data is acquired from sales representatives.

- All complaints were handled by Vice president of sales

- Meetings were held with customers to identify requirements of their products

• Human resource focus

- All employees were involved to discuss problems & issues

- All employees were trained for handling problems

Q2. Contd..

• Measurement, Analysis & knowledge management

- Company collects operational data in every dept to evaluate information requirements

- Company has set Six sigma goals for its processes

- All employees trained in 5 step problem solving process

Q3. What are some of the obvious opportunities for improvement relative to Baldrige criteria? What actions would you recommend that

TecSmart do to improve its pursuit of performance excellence using the Baldrige criteria?

• Process Management

- Key aspects of Organization process was not being examined which creates value for customer

• Key results area’s were not defined• Lack of performance measure system that looks into

real time marketplace performance, and operational performance

• The organization must become active in its governance and social responsibility measures

THANK YOU