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Transcript of GroupWise.AdvisorEvents.com GroupWise and PDA’s Solving the PDA Puzzle Erno de Korte...
GroupWise.AdvisorEvents.comGroupWise.AdvisorEvents.com
GroupWise and PDA’sGroupWise and PDA’sSolving the PDA PuzzleSolving the PDA Puzzle
Erno de KorteErno de KorteManager/consultantManager/consultantClarifyClarify
http://GroupWise.AdvisorEvents.comhttp://GroupWise.AdvisorEvents.com
Erno de KorteErno de Korte
Consultant and trainer Consultant and trainer • Master Certified InstructorMaster Certified Instructor• Master Certified EngineerMaster Certified Engineer• MCSE and MCT as wellMCSE and MCT as well• Technical University DelftTechnical University Delft
Writer & SpeakerWriter & Speaker• BrainShare BarcelonaBrainShare Barcelona• GroupWise Summit The Hague GroupWise Summit The Hague
and Las Vegasand Las Vegas• Contributed to Contributed to
““GroupWise 6.5 Admin GuideGroupWise 6.5 Admin Guide””on “on “Secure MessagingSecure Messaging””
• Articles about PDA’s Articles about PDA’s in several magazinesin several magazines
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First European GroupWise SummitFirst European GroupWise SummitYou’re not alone out there!You’re not alone out there!
Last June GroupWise guru’s from the whole world Last June GroupWise guru’s from the whole world gathered in the Kurhaus for the first GroupWise gathered in the Kurhaus for the first GroupWise Summit:Summit:
• Howard Tayler (GroupWise Product Manager)Howard Tayler (GroupWise Product Manager)• Tay Kratzer (GroupWise 6.5 Admin Guide)Tay Kratzer (GroupWise 6.5 Admin Guide)• Danita Zanré (Caledonia)Danita Zanré (Caledonia)• and many othersand many others
Very intense program, 2 days GroupWise POWER!Very intense program, 2 days GroupWise POWER!More info: www.GroupWise.AdvisorEvents.comMore info: www.GroupWise.AdvisorEvents.com
GroupWise GroupWise guru’s all over guru’s all over EMEA working EMEA working
together intogether in
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Support from all Support from all over EMEAover EMEA
DenmarkDenmarkTommy MikkelsenTommy MikkelsenJesper BergstedtJesper BergstedtSøren FrederiksenSøren FrederiksenClaus ChristensenClaus ChristensenKaare Frogne-AjspurKaare Frogne-AjspurAndrée WelinAndrée WelinMads Nørgaard MadsenMads Nørgaard MadsenAnders Damgaard NielsenAnders Damgaard NielsenJannik StenstrupJannik StenstrupFrodi DanielsenFrodi DanielsenLars FrandsenLars FrandsenClaus AlstedClaus AlstedSøren KällstrømSøren KällstrømHelge Olav UllaHelge Olav UllaKaare MortensenKaare MortensenBoris PhilipsenBoris PhilipsenKaren LotzKaren LotzGitte MadsenGitte MadsenGitte PerssonGitte PerssonLise PetersenLise PetersenMichael EnevoldMichael EnevoldMichael KonradMichael KonradGert SøgaardGert SøgaardSøren Peter NørgaardSøren Peter NørgaardAllan ClausenAllan ClausenHanne HemmingsenHanne HemmingsenBjørn KelsenBjørn KelsenTorben HvolbyTorben HvolbyLars SkalkamLars SkalkamJan DupontJan DupontJan LehmannJan LehmannSøren Balle-JensenSøren Balle-JensenIb AndersenIb AndersenCarsten EismarkCarsten EismarkPeter ChristiansenPeter ChristiansenMichael KeplerMichael KeplerPeter HauptPeter HauptSteen RahbekSteen RahbekMichael Hoffmann BangMichael Hoffmann BangJan SpureJan SpureChris AnthonsenChris AnthonsenErling ChristensenErling ChristensenAnders SekkelundAnders SekkelundDennis HansenDennis HansenMogens Møller NielsenMogens Møller NielsenJan LohseJan LohseLone Barslund MadsenLone Barslund MadsenPeter Taulborg MadsenPeter Taulborg MadsenChristian LeanderChristian LeanderBrian Overgaard BentzenBrian Overgaard BentzenLars NielsenLars NielsenKenneth FribertKenneth FribertLars PiilLars PiilMads NielsenMads NielsenCarsten BarmingCarsten BarmingNiels Ole JensenNiels Ole JensenChristian Thomas Christian Thomas ChristiansenChristiansenLars Rohbrandt – CaslanLars Rohbrandt – Caslan
Czech RepublicCzech RepublicVaclav SamsaVaclav SamsaMartin GondekMartin Gondek
SwitzerlandSwitzerlandSylvia HagenSylvia HagenBeat SchweglerBeat SchweglerHannes RegliHannes RegliPeter RohnerPeter RohnerRichard KupprionRichard Kupprion
AustriaAustriaDiethmar Rimser Diethmar Rimser Bettina BruckmoserBettina BruckmoserGerald RodlerGerald RodlerPeter JahnPeter Jahn
ItalyItalyJosef KastlJosef Kastl
BelgiumBelgiumFilip LambertFilip Lambert
the Netherlandsthe NetherlandsErno de KorteErno de KorteRoel van BuerenRoel van BuerenCor van de MerweCor van de MerweRob BastiaansenRob BastiaansenJeroen de BeerJeroen de BeerMark BeermanMark BeermanRob van der VaartRob van der VaartWilfried RutjesWilfried RutjesRaymond MeijllRaymond MeijllFrank KorpershoekFrank KorpershoekCor de BoerCor de BoerLeen SpaansLeen SpaansPaul KemperPaul KemperMarga StrubbeMarga StrubbeGert ter BurgGert ter BurgNiels EmmerNiels EmmerWouter de KokWouter de KokRuben TeulingRuben TeulingWiljo TieleWiljo TielePeter BakkerPeter BakkerJean-Paul OttoJean-Paul OttoPeter van OortPeter van OortHenk FeunekesHenk FeunekesLeon UrbanusLeon UrbanusJeroen HijmansJeroen HijmansAd SmitAd SmitMathijs HuibersMathijs HuibersMaik BerkelmansMaik BerkelmansRob ZwolloRob ZwolloFloris SpronkFloris SpronkPaul ZwiersPaul ZwiersAdrie de RegtAdrie de RegtHenny PerforsHenny PerforsWillemjan RoesWillemjan RoesJan WarnierJan WarnierEdward van der MaasEdward van der Maas
United KingdomUnited KingdomChris JukesChris JukesPaul MitchellPaul MitchellBrian GreenBrian GreenJeff OrrJeff OrrMartin CoxMartin CoxPhil BrownPhil BrownDave ParkesDave ParkesJohn EllisJohn EllisAndrew PearseAndrew PearseSimon ShiltonSimon ShiltonTony HainesTony Haines
GermanyGermanyMichael NaunheimMichael NaunheimChris NevenerChris NevenerHerbert LeferingHerbert LeferingUlrich NeumannUlrich NeumannUwe Carsten KrauseUwe Carsten KrauseMichael SturmMichael SturmMarco MikulitsMarco MikulitsLeonhard KurzLeonhard KurzDetlef KochDetlef KochMarc ConradtyMarc ConradtyBodo Lamik Bodo Lamik Andreas Ruppelt Andreas Ruppelt Gaby BorchertGaby BorchertTobias FederlTobias FederlMichael HoenerMichael HoenerTim MannersTim Manners
FranceFranceCharles van HemertCharles van Hemert
PolandPolandTomasz Cwietkowski Tomasz Cwietkowski Andrzej MusiszAndrzej Musisz
NorwayNorwayPatrick FrontériPatrick FrontériKjell BrekkeKjell BrekkeErik AasethErik Aaseth
SwedenSwedenPer-Olof Ahlström Per-Olof Ahlström Bengt RinghBengt Ringh
FinlandFinlandTomi Moberg Tomi Moberg
SpainSpainAbel JulienAbel JulienVíctor GalinoVíctor Galino
South AfricaSouth AfricaDirk RobinsonDirk RobinsonJeanne NellJeanne NellJohn LincolnJohn LincolnRussell CohenRussell Cohen
BulgariaBulgariaSvetlin PetrovSvetlin Petrov
RussiaRussiaAndre PotapovAndre Potapov
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363611115858
2233
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South Africa:South Africa: 4 4
11
Middle East:Middle East: 3 3
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Breaking News: Breaking News: Microsoft to pay Microsoft to pay
Novell $536 Million SettlementNovell $536 Million SettlementNovell stocks up 9%!!!Novell stocks up 9%!!!
According to Tay Kratzer:According to Tay Kratzer:““For predatory practices and damage For predatory practices and damage
to the Netware market. to the Netware market. Novell also announced that there is still a suit pending Novell also announced that there is still a suit pending
against Microsoft regarding damage against Microsoft regarding damage to the WordPerfect Suite.to the WordPerfect Suite.
Microsoft has not been willing tom settle until now on that Microsoft has not been willing tom settle until now on that suit, but you can imagine they will do now!”suit, but you can imagine they will do now!”
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AgendaAgenda
Why use a PDA?Why use a PDA?Cost of Ownership and Cost of Ownership and Return on InvestmentReturn on InvestmentLimited devicesLimited devicesHow to get (GroupWise) data How to get (GroupWise) data on these devices?on these devices?Cradle-based versus Server-Cradle-based versus Server-basedbasedAre there any standards? Are there any standards? DemonstrationsDemonstrationsConcluding remarksConcluding remarks
Warning This session contains information known to the State of California
to cause a disease called“information overflow”.
These slides also contain information that could make you happy, but some small print
could also damage your eyes. You’re advised to read the full articles in the
GroupWise Advisor magazine
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Why a PDA?Why a PDA?Is that the same question as:Is that the same question as:
Why a mobile phone?Why a mobile phone?
Discussion 5 years ago: Discussion 5 years ago: “Do you really need a mobile phone?”“Do you really need a mobile phone?”
Who in this room does not have a mobile phone?Who in this room does not have a mobile phone?Mobile phones are Mobile phones are convergingconverging with PDA’s with PDA’s
• BlackBerry – PDA->phone - with keyboardBlackBerry – PDA->phone - with keyboard• Treo600 (Palm) – PDA->phone - with keyboardTreo600 (Palm) – PDA->phone - with keyboard• SonyEricsson P800/P900 – Phone->PDA - no keyboardSonyEricsson P800/P900 – Phone->PDA - no keyboard• PocketPC -> SmartPhonesPocketPC -> SmartPhones
High-speed High-speed wirelesswireless available available• WiFi internal/hotspotsWiFi internal/hotspots• GSM/GPRS GSM/GPRS • UMTSUMTS – starting up – starting up
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Choosing the right PDA or phoneChoosing the right PDA or phone
Decision to use a certain type of PDA or phone is still quite often Decision to use a certain type of PDA or phone is still quite often a a personal decisionpersonal decision, not a , not a corporate decisioncorporate decision
IT Department tries to set a IT Department tries to set a standardstandard, but , but business needs business needs of the of the individual key personnel (quite often management) do not always individual key personnel (quite often management) do not always correspond with the correspond with the preferencespreferences of their own IT people, resulting in an of their own IT people, resulting in an large variety of device types. large variety of device types.
• ““I need a PDA with a I need a PDA with a keyboardkeyboard””• ““I need a I need a smallsmall mobile phone with mobile phone with WordWord, Excel and PowerPoint”, Excel and PowerPoint”• ““My My oldold Palm is still running well, why should we dump it?” Palm is still running well, why should we dump it?”• ““My HP 720 might be old, but the keyboard is My HP 720 might be old, but the keyboard is superiorsuperior””• ““I need a PDA with I need a PDA with batterybattery that lasts for 2 weeks” that lasts for 2 weeks”• ““I don’t like the Nokia9210 from Pierre, too I don’t like the Nokia9210 from Pierre, too bulkybulky.”.”
Supporting such a Supporting such a diversitydiversity will will result in result in high costshigh costs
• Buying is not too expensive (< € 500)Buying is not too expensive (< € 500)• Supporting is expensive (> € 2.500)Supporting is expensive (> € 2.500)
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GroupWise and PDA’s – 4 categoriesGroupWise and PDA’s – 4 categories
PalmPumaTech
NexicToffa (SymcML)
PumaTechNotifyLinkJP Mobile
TMA GWAnyWhereOmniTS OmniMobile
PocketPCPumatech
Toffa SyncMLNexic
NotifyLinkJP Mobile
TMA GWAnyWhereOmniTS
OmniMobile
SymbianToffa SyncML
Advansys LinkwiseTeamWare MobileTMA GWAnyWhere
OmniTS OmniMobile
BlackberryConsilientNotifyLinkBB Sync
RIM - BES
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Low cost in buyingLow cost in buyingHigh cost of ownershipHigh cost of ownership
Total Cost Ownership (TCO)• Estimated total TCO of PDA per business user is $3,000 a year• Add wireless capability, total rises by $1,392 to $4,392• PDA’s standard issue for workers -> understanding handheld TCO is critical• TCO of wireless devices is directly related to their capabilities• Increased processing power & advanced applications requires greater investment
Total Impact • The expenses associated with adding a wireless modem or PC card are comprised
primarily of hardware, support and service fees• These costs include training to use devices, and deploying them to workforce. • Enterprises: “What are benefits (ROI) of additional $1,392 for connectivity?” • Wireless enables real-time communications; integrating voice and data will increase
productivity and connectivity• Such benefits are difficult to quantify
Determining Return on Investment (ROI)• Actual ROI varies widely, depending on user and applications in handheld device • Companies that go beyond the return on specific mobile applications -- linking
technology investments to sales revenue, customer support and internal operations goals -- will be better equipped to define a mobile ROI
The view of Gartner The view of Gartner (according to Gartner report 2002)(according to Gartner report 2002)
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Breakdown of Cost of ownershipBreakdown of Cost of ownership
Breaking down TCO for integrated wireless PDA• 60% cost is capital, including hardware, software and network services • 30% operations: technical services, application management and development• 10% for administrative expenses • With service costs having the biggest impact on capital expenditures -- at $50 to $100 a
month -- businesses should consider consolidating providers, bundling services and negotiating contracts to reduce the total cost of ownership
Need for Wireless • Businesses need the addition of wireless mobility, because to keep up with the
competition. They need to contact their clients more quickly and be able to provide immediate feedback
• Among the factors enterprises should consider in determining the costs of ownership related to mobile technology are an increase in productivity and a subsequent increase in revenue, improved accuracy associated with constant communication and lower costs based on improved efficiency
The view of Gartner The view of Gartner (continued)(continued)
To be able to manage these costs you need a To be able to manage these costs you need a flexible solutionflexible solution to connect those to connect those devices to your GroupWise systemdevices to your GroupWise system
You could consider using You could consider using ZENworks for Handhelds ZENworks for Handhelds to manage these devicesto manage these devices
TCO = Total Cost of OwnershipTCO = Total Cost of Ownership
Good News:
With GroupWise & the GroupWise partners
we can do it a lot cheaper!
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Growing number of still limited devicesGrowing number of still limited devices
PDA’s and phones are PDA’s and phones are incredibly sophisticatedincredibly sophisticated devices, with a processor and devices, with a processor and memory size which is often magnitudes faster and larger then the first IBM PC, memory size which is often magnitudes faster and larger then the first IBM PC, but resources are still very limited in comparison to a desktop or laptopbut resources are still very limited in comparison to a desktop or laptop
MemoryMemory: limited amount of storage: limited amount of storage• device memory, starts with 16MB, not more then 64 Mbdevice memory, starts with 16MB, not more then 64 Mb• additional memory cardsadditional memory cards
Input/outputInput/output• quite often no real keyboard quite often no real keyboard • limited screen sizes limited screen sizes • This makes them less suitable to create large e-mails This makes them less suitable to create large e-mails
and do other sophisticated stuff without additional devices and do other sophisticated stuff without additional devices such as an external keyboardsuch as an external keyboard
ConnectionsConnections: connect to your system or the internet via: connect to your system or the internet via• Indirect connectionsIndirect connections: :
– Basic synchronization software will quite often enable to use Basic synchronization software will quite often enable to use the IP stack of the computer to connect the PDA to any the IP stack of the computer to connect the PDA to any IP-based source, for example enabling you to browse to certain web pagesIP-based source, for example enabling you to browse to certain web pages
• Direct connectionsDirect connections: : – PDA or phone uses GSM, GPRS, WiFi, or any other means to connect to the Internet PDA or phone uses GSM, GPRS, WiFi, or any other means to connect to the Internet
and the ability to connect to different services. Consider:and the ability to connect to different services. Consider:– bandwidth (limited with GSM, better with GPRS, much better with WiFi) bandwidth (limited with GSM, better with GPRS, much better with WiFi) – security (encryption and/or VPN is necessary when synchronizing corporate data)security (encryption and/or VPN is necessary when synchronizing corporate data)
Managing expectations. Of course your users need to receive, read and even edit a 2 Mb Word doc as an e-mail attachment on a PDA with 16 Mb of memory connected via 9.600 kb GSM. This might seem ridiculous to you, but to them the size of 2 Mb might not even be visible; quite often such a size doesn’t mean anything else to them but a number.
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How to get data on the device? How to get data on the device?
Basically three methods to access GroupWise data:Basically three methods to access GroupWise data:1.1. Presented as “Presented as “live datalive data””
2. Synchronized to the 2. Synchronized to the native data-storenative data-store of the device, of the device, using native applicationsusing native applications
3. Synchronized to a 3. Synchronized to a separate data-storeseparate data-store, , using custom applicationsusing custom applications
Service Provider
firewall
DMZ
firewall
1
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How to get data on the device?How to get data on the device? 1/31/3Live Data – GroupWise Webaccess and the likesLive Data – GroupWise Webaccess and the likes
Presented as “Presented as “live datalive data”, using a server (3, 4). GroupWise 6.x has wireless ”, using a server (3, 4). GroupWise 6.x has wireless support via out-of-the-box WebAccess, you can view the complete mailbox via support via out-of-the-box WebAccess, you can view the complete mailbox via WAP/WML, HDML, Simple HTML or any other User Interface that could be added WAP/WML, HDML, Simple HTML or any other User Interface that could be added to WebAccess. to WebAccess.
• RequirementsRequirements::– SuitableSuitable browser on the device browser on the device – IP-connection to the WebAccess server, more secure with SSL, if IP-connection to the WebAccess server, more secure with SSL, if
supported by the devicesupported by the device• IssuesIssues::
– Requires a Requires a stablestable connection connection– User will have to User will have to loginlogin and maneuver and maneuver
to the correct folder or optionto the correct folder or option• ExamplesExamples::
– GroupWise WebAccess 6.0 & 6.5GroupWise WebAccess 6.0 & 6.5– Several vendors, like AppSwing & Teamware,Several vendors, like AppSwing & Teamware,
have enhanced or improved this model, have enhanced or improved this model, making it even more user-friendlymaking it even more user-friendly
Service Provider
firewall
DMZ
firewall
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How to get data on the device?How to get data on the device? 2/32/3Synchronize via cradle & serverSynchronize via cradle & server
Synchronize to the Synchronize to the device applicationsdevice applications, using a cradle (2) or a server (3,4). , using a cradle (2) or a server (3,4). The GW data needs to be converted to the device format and synchronized to The GW data needs to be converted to the device format and synchronized to the native data-store on the device.the native data-store on the device.
• RequirementsRequirements::– Cradle or server software with a proper (IP-)connectionCradle or server software with a proper (IP-)connection– Almost always (small) application on device (even Puma!!!), Almost always (small) application on device (even Puma!!!),
but not on native SyncML devicesbut not on native SyncML devices• IssuesIssues::
– Conflict resolutionConflict resolution “What to do with data that “What to do with data that was changed on both sides in between syncs”was changed on both sides in between syncs”
– Mapping of data, some of the Mapping of data, some of the newernewer GroupWise 6.5 address book fields GroupWise 6.5 address book fields (like birthday) are not always supported (like birthday) are not always supported
– Some problems with Some problems with translatedtranslated GW versions GW versions (Puma -> non-English address books!)(Puma -> non-English address books!)
– Determining changes on either sideDetermining changes on either side• ExamplesExamples: :
– Advansys – LinkWiseAdvansys – LinkWise– JP Mobile - SureWaveJP Mobile - SureWave– Messaging Architects - GWAnywhereMessaging Architects - GWAnywhere– PumaTech - IntelliSync PumaTech - IntelliSync – Quartz Development – PortaMailQuartz Development – PortaMail– Toffa – SyncWisePro/SyncWiseEnterpriseToffa – SyncWisePro/SyncWiseEnterprise
Service Provider
firewall
DMZ
firewall
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2
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How to get data on the device?How to get data on the device? 3/33/3Remote (GroupWise) Store & (GroupWise) ApplicationRemote (GroupWise) Store & (GroupWise) Application
Synchronized to a Synchronized to a local (GroupWise) remote storelocal (GroupWise) remote store, using cradle (2), server , using cradle (2), server (3,4) or client application on device (1). The application and data store can be (3,4) or client application on device (1). The application and data store can be optimized to use device’s resources in most efficient way and there is no need optimized to use device’s resources in most efficient way and there is no need for field mapping. Some applications even have look and feel of GroupWise to for field mapping. Some applications even have look and feel of GroupWise to reduce learning curve.reduce learning curve.
• Requirements:Requirements:– Cradle or server software and a proper (IP-)connectionCradle or server software and a proper (IP-)connection– A (small) application and a A (small) application and a data-storedata-store on the device on the device
• Issues:Issues:– Determining changes on either sideDetermining changes on either side– Conflict resolution “What to do with data that Conflict resolution “What to do with data that
was changed on both sides in between syncs”was changed on both sides in between syncs”– MemoryMemory usage for application and data usage for application and data
• Examples:Examples: – Nexic - SynchronisNexic - Synchronis with a GW client on with a GW client on
Palm and PocketPCPalm and PocketPC– NotifyLinkNotifyLink with a separate mail-client and with a separate mail-client and
data-store for e-mail on BBdata-store for e-mail on BB– Omni-TS Omni-TS with with OmniMobileOmniMobile, separate data-store , separate data-store
and client connected to WebAccess Agent and client connected to WebAccess Agent
Service Provider
firewall
DMZ
firewall
1
2
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1
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Cradle basedCradle based
Cradles Cradles are everywhere: are everywhere: • PDA’sPDA’s: almost all of the PDA’s are being delivered with a cradle or some : almost all of the PDA’s are being delivered with a cradle or some
other way to connect to a computerother way to connect to a computer• PhonesPhones: even most of the (more advanced) phones can connect to your : even most of the (more advanced) phones can connect to your
computer via a cradle, cable, infrared or Bluetooth to update and/or computer via a cradle, cable, infrared or Bluetooth to update and/or backup at least the backup at least the addressaddress bookbook
Standard softwareStandard software like HotSync or ActiveSync to: like HotSync or ActiveSync to:• Collect, deliver and/or synchronize the data on the deviceCollect, deliver and/or synchronize the data on the device
Additional software Additional software to enhance the basic cradle-sync, like:to enhance the basic cradle-sync, like:• Advansys - Advansys - LinkWiseLinkWise• Nexic - Nexic - SynchronisSynchronis• Puma - Puma - IntelliSyncIntelliSync for GroupWise & Exchange (their biggest revenues for GroupWise & Exchange (their biggest revenues
seem to come from Outlook/Exchange market!!!)seem to come from Outlook/Exchange market!!!)• Quartz Development – Quartz Development – PortaMail & SmartSyncPortaMail & SmartSync• Toffa – Toffa – SyncWiseProSyncWisePro
IssuesIssues• Deployment, maintenance and support on desktops is Deployment, maintenance and support on desktops is expensiveexpensive• Support for Support for multiplemultiple sync-stations, using sync at home and at the office, sync-stations, using sync at home and at the office,
is often is often difficultdifficult or or impossibleimpossible
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Are there any (open) standards?Are there any (open) standards?
CradleCradle-based: -based: nono standards, every solution is standards, every solution is proprietaryproprietaryServerServer-based: Open Standard – -based: Open Standard – SyncMLSyncML
•Sponsored by Ericsson, IBM, Lotus, Matsushita Communication, Motorola, Sponsored by Ericsson, IBM, Lotus, Matsushita Communication, Motorola, Nokia, Openwave, Starfish Software and SymbianNokia, Openwave, Starfish Software and Symbian
•Also supported by leading wireless companies (> 450)Also supported by leading wireless companies (> 450)•Describes wireless synchronization between many data-sources in general, Describes wireless synchronization between many data-sources in general, including collaboration and databasesincluding collaboration and databases
•Embedded in several mobile phonesEmbedded in several mobile phones•SyncML clients available for PocketPC & Palm (not for BB)SyncML clients available for PocketPC & Palm (not for BB)
Vendors offering GroupWise SyncML solutions:Vendors offering GroupWise SyncML solutions:•Toffa – SyncWiseEnterpriseToffa – SyncWiseEnterprise
a true SyncML servera true SyncML server•Messaging Architects – GWAnywhereMessaging Architects – GWAnywhere
supports SyncML devicessupports SyncML devices•JP Mobile – SureWaveJP Mobile – SureWave
is based on SyncMLis based on SyncML•Teamware – Teamware MobileTeamware – Teamware Mobile
Server can offer data to SyncML devicesServer can offer data to SyncML devices•Quartz DevelopmentQuartz Development
announced to develop a SyncML serverannounced to develop a SyncML server
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Cradle Based versus Server BasedCradle Based versus Server Based
Cost structure can be a bit more complex, with server and client based license fees.
Con:Software, maintenance and support costs can be directly coupled to a user; however, these costs generally are higher than with a server based solution.
Pro:
Most server based solutions offer a true ”anywhere – anytime” solution: as long as the PDA can use IP to connect to the server a sync can be accomplished. This will work with WiFi, GSM/GPRS, CDPD, and other channels.
Pro:Although some sync software can be configured to support LAN-based sync, the result is that the client-p.c. should be left online, logged into the network and the firewall should allow traffic to the ports in use. The resulting LAN-based sync is quite often cumbersome.
Con:
The user can use any p.c. with the standard sync software, which quite often supports “guest” accounts, to connect to the sync server
Pro:Most often the user can only install the standard sync software on one or two PC's; quite often the user wants/needs to sync at the office and at home. The local sync software install is usually tied to the user's account and PDA. Even if multiple sync software installs are possible the resulting syncs might not always be correct.
Con:
There is a larger risk for SPOF's, which can be reduced by a multi-server installation with failover or load-balancing
Con:In general, a distributed model presents less SPOF’s (Single Points of Failure)
Pro:
The current solutions all depend on the GroupWise Win32 client API, which makes it necessary to use a Windows server with a GroupWise client installed. This could present scalability and stability issues.
Con:GroupWise information is accessed via the user's PC. As long as the GroupWise client is running or accessible the device can perform a sync, requiring no more load on the system than if the user was browsing their mailbox, making it a scalable solution.
Pro:
The server will (and should) most often be a US version of Windows2000 with a US version of the GroupWise client, resulting in no language problems. The user doesn’t notice this.
Pro:Additional software doesn’t always support all the languages necessary; Pumatech’s IntelliSync for example doesn’t support the Dutch GroupWise address book.
Con:
Server install, the user (most often) doesn’t need any software on the desktop; a single server can often serve hundreds of users.
Pro:Additional software is often not easily manageable (difficult ZEN snapshots, easily “disturbed”), resulting in high maintenance costs and expert helpdesk skills
Con:
No additional software is required on the desktop, normal ActiveSync/HotSync is used; most solutions do require a small applet on the PDA
Pro:Additional software on top of ActiveSync/Hotsync needs to be installed on the desktop of a user, making these computers an exception to a corporate standard; quite often a solution will install additional software on the PDA as well
Con:
Server basedCradle based
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Server-based: Push or Pull?Server-based: Push or Pull?
PullPull:: User driven: “User driven: “PushPush Sync Button” Sync Button”Traditionally, most PDA’s, like Palm Traditionally, most PDA’s, like Palm and PocketPC, have and PocketPC, have
• hardware-buttonhardware-button either on either on– the cradle the cradle – the devicethe device
• soft-buttonsoft-button on on – the device the device – the desktop computer the desktop computer
Pushing the button will Pushing the button will startstart the the synchronizationsynchronization
PushPush::
Server driven: server will push new Server driven: server will push new information to deviceinformation to device
• Server will Server will frequentlyfrequently (more or less (more or less continuously) look for new continuously) look for new informationinformation
• Server tries to Server tries to pushpush new new information towards deviceinformation towards device
• Quite often always on-line, either Quite often always on-line, either via an analog network in USA and via an analog network in USA and Canada or via GPRSCanada or via GPRS
• Device can either Device can either beepbeep or buzz the or buzz the user awake (sometimes literally :-)user awake (sometimes literally :-)
Push can be very useful, but Push can be very useful, but costlycostly in in some mobile networkssome mobile networks
There is one other important thing to consider: do I want to be There is one other important thing to consider: do I want to be notifiednotified of every of every new item new item immediatelyimmediately (commonly called: “ (commonly called: “pushpush”) or will the user take some ”) or will the user take some action to collect new information (“action to collect new information (“pullpull”)?”)?
Some server-based solutions offer what’s called a “Some server-based solutions offer what’s called a “semi-pushsemi-push” mechanism:” mechanism: Notification via for example an SMS message Notification via for example an SMS message Notifies the user or device that new information is availableNotifies the user or device that new information is available Sometimes even invoke device application to start synchronizationSometimes even invoke device application to start synchronization
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Your biggest challenge:Your biggest challenge:
Biggest challenge often:Biggest challenge often:• Do I Do I satisfysatisfy the the needsneeds of my of my
users? users? oror• Do I buy Do I buy nicenice piece of piece of
technologytechnology??
Focus should be on Focus should be on ““Feature MappingFeature Mapping”:”:
• It’s those tiny details It’s those tiny details making a user making a user unhappyunhappy
• Result: solution Result: solution notnot being being used well enoughused well enough
No PDA- solution No PDA- solution CANCAN map map 100% GW features100% GW features
Feature mappingFeature mappingGroupWiseGroupWise ** PDA-solutionPDA-solution
GW 6.5 Address Book GW 6.5 Address Book FieldsFields 5%5% PDA Address PDA Address
Book FieldsBook Fields
Shared/Read-onlyShared/Read-onlySystem AddressSystem Address
5%5% Changes made in Changes made in Address BookAddress Book
Group Appointments, Group Appointments, change and deletechange and delete 0%0% Support for Group Support for Group
Appointments ???Appointments ???
Mark Read/UnreadMark Read/Unread 90%90% Mark Read/UnreadMark Read/Unread
Will GW Sent Items Will GW Sent Items folder be filled?folder be filled? 60%60% Separate Sent Items Separate Sent Items
mechanismmechanism
Notes in tasks and Notes in tasks and appointmentsappointments 75%75% Notes in tasks and Notes in tasks and
appointmentsappointments
Multiple mail folder Multiple mail folder supportsupport 25%25% Additional mail folders Additional mail folders
supported?supported?
GroupWise GroupWise look and feellook and feel
5%5% Native PDA interface of Native PDA interface of GroupWise alike?GroupWise alike?
Forward, Forward, Reply, Reply allReply, Reply all 95%95% Forward, Forward,
Reply, Reply allReply, Reply all
ResendResend 0%0% No resend optionNo resend option
Recurring appt’sRecurring appt’s 30%30% Recurring appt’sRecurring appt’s
* appr. percentage of solutions that map completely* appr. percentage of solutions that map completely
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Quiz Question:Quiz Question:
How many 3How many 3rdrd vendors vendors deliver Sync Solutions deliver Sync Solutions
for GroupWise?for GroupWise?
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www.gpxs.net
GPXS provide a hosted email solution for all Corporate messaging platforms, including GroupWise. Due for delivery early in 2004 is an extended version of the service that provides full wireless synchronisation of email and calendar without having to install a Blackberry Enterprise server or non-GroupWise email services.
Server basedBlackBerry
GPXS
www.pumatech.com
IntelliSync software keeps you constantly current with direct, two-way synchronization between your PC and Palm OS or Pocket PC/Windows CE (including Pocket PC Phone Edition) device. Synchronize your email, calendar, contacts, and tasks with the personal information management, contact management, and groupware applications.
Cradle basedAll platforms, except BlackBerry
PumaIntelliSync
www.notifycorp.com
NotifyLink is ideal for mobile professionals who need real time “Over-the-Air” Synchronization and “Push Notification” of their email, calendar, contacts, and tasks. It provides support for multiple wireless 2-way devices, multiple networks, control of global settings, high-level security, encryption of messages, and synchronization.
Server basedAll platforms, supportinga large number of different devices
NotifyNotifyLink
www.nexic.com
Nexic Synchronis is the most powerful and flexible application created for GroupWise handheld users. Transferring just the data you want, as well as using an enterprise level client on your handheld device, combine to give you power and flexibility on the go. Most interesting feature: Synchronis Client, running a GroupWise client on your PDA!
Cradle basedWireless version announcedPalm, PocketPC
NexicSynchronis
www.gwtools.com
Based on Extended Systems One Bridge Mobile GroupWare platform, GWAnywhere delivers e-mail and PIM (calendar, contacts, and tasks) data to mobile workers any time, anywhere. Regardless of the device they use or the connection method, with options to proactively “push” data to users, give them online access or offline sync capability.
Server basedAll platforms, including SyncML,except BlackBerry
Messaging ArchitectsGWAnywhere
www.advansyscorp.com
Novell GroupWise calendar, contacts and email desktop synchronization for your Nokia 9210 Communicator! LinkWise joins the mobile technology of the Nokia 9210 Communicator with Novell's powerful GroupWise collaboration software.
Cradle basedEpoc/SymbianNokia9210
AdvansysLinkWise
Note: this information is taken from the vendors websites and does not necessarily reflect the opinions of the presenter of this session.
www.toffa.com
SyncWiseEnterprise provides comprehensive synchronization facilities between GroupWise and any SyncML enabled mobile device. The Synthesis SyncML client for Pocket PC and Palm or native SyncML support of Symbian phones like Sony P800, sync email, calendar, to-do lists and contact information. All will be consistent, accessible and up-to-date.
Server basedSyncMLCradle basedPalm
ToffaSyncWiseEnterpriseSyncWisePro
www.consilient.com
Consilient2 is built on open standards to deliver GroupWise® email and calendar on BlackBerry or any Java-enabled device. The Consilient2 Solution builds on the BlackBerry Enterprise Server (BES) and provides GroupWise users with a "true" BlackBerry experience.
Server basedBlackBerry
Consilient
www.omni-ts.com
OmniMobile is the leading wireless messaging solution providing Novell "native" GroupWise connectivity for PocketPC, Palm & Smartphone users. What makes OmniMobile unique is that it provides direct access through GroupWise via the WebAccess agent, no extra hardware or infrastructure changes required.
Server basedBlackBerry
OmniTSOmniMobile
www.quartzdevelopment.co
m
PortaMail is the complete solution for synchronizing your Pocket PC based handheld with Novell GroupWise. Application data is synchronized in both directions. PortaMail can synchronize the following handheld application data: Email (with attachments), Calendar + Reminder Notes, Address Book, Tasks.
Cradle basedPocketPC, Palm
Quartz DevelopmentPortaMail
www.jpmobile.com
JP Mobile’s SureWave Enterprise Server (SureWave) provides full GroupWise functionality (bi-directional synchronization of e-mail, calendar, contacts and to-do lists) on RIM, Pocket PC, Palm and Symbian handhelds. SureWave also supports browser-based access on WAP-capable mobile phones
Server basedAll platforms, including SyncML,except BlackBerry
JP Mobile
www.lmis.de
With bb.sync, LMIS.mobile provides a solution to integrate alternative email, calendar and address software with the Blackberry Enterprise Server. With the help of connectors bb.sync is synchronizing address, calendar and email-data between the corporate groupware and the Blackberry Enterprise Server, in some cases even going beyond the BES's functionality.
Server basedBlackBerry
LMISbb.sync
www.teamware.com
Teamware Mobile is a new mobile service that frees you from your desktop. It offers secure wireless access to enterprise information systems independent. Your e-mail and calendar services are automatically available via your mobile phone. Thanks to the continuous GPRS service, the connection is fast and cost-efficient. Support for GroupWise Summer 2004.
Server basedAll platforms thatSupporting SyncML
TeamwareTeamware Mobile
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Presenting a selection of sync solutionsPresenting a selection of sync solutions
Experience with PDA’s for many yearsExperience with PDA’s for many yearsWritten several articles:Written several articles:
• Magazines like GroupWise AdvisorMagazines like GroupWise Advisor• With Tay Kratzer as technical editorWith Tay Kratzer as technical editor
Introduction of the following productsIntroduction of the following productsCategory 2Category 2
• BlackBerryBlackBerry• Toffa SyncWiseEnterpriseToffa SyncWiseEnterprise• Messaging Architects GWAnywhereMessaging Architects GWAnywhere• TeamWare MobileTeamWare Mobile
Category 3Category 3• Nexic Synchronis on PalmNexic Synchronis on Palm• Omni-TS OmniMobileOmni-TS OmniMobile
This is only part of the collection
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Feeding your Tamagotchi and BlackBerry Feeding your Tamagotchi and BlackBerry with the right stuff: GroupWisewith the right stuff: GroupWise
Striking resemblance between Tamagotchi’s and BlackBerries: Striking resemblance between Tamagotchi’s and BlackBerries:
You either love or hate themYou either love or hate them
Some people call them: “manager’s toys”Some people call them: “manager’s toys”Like with Tamagotchi’s, a life form that needs to be Like with Tamagotchi’s, a life form that needs to be nourishednourished by it’s owner, you will have to by it’s owner, you will have to nurturenurture your BlackBerries and your BlackBerries and feedfeed them with the right stuff: them with the right stuff:
the GroupWise information storethe GroupWise information storeto keep your BlackBerry users to keep your BlackBerry users happyhappy and satisfied. and satisfied. BlackBerry is BlackBerry is hothot in North America for quite some time in North America for quite some time and now and now introducedintroduced in Europe in Europe RIM recently announced: RIM recently announced: 2 million thumbs2 million thumbs use a BlackBerry use a BlackBerry
Latest News: RIM develops
native GroupWise support for
BlackBerry Enterprise Server 4.0!!!
To be delivered Q1-2005
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Toffa SyncWiseEnterpriseToffa SyncWiseEnterprise
Background & architecture of Toffa SyncWiseEnterpriseBackground & architecture of Toffa SyncWiseEnterprise • Server-based synchronization (category 2)Server-based synchronization (category 2)• True SyncML serverTrue SyncML server• Using Win32 API’s on Windows32 boxUsing Win32 API’s on Windows32 box• Relatively mature solutionRelatively mature solution• Installed base in Europe and beyondInstalled base in Europe and beyond
Synchronizes GroupWiseSynchronizes GroupWise• NativeNative PDA applications PDA applications• OTA via GRPS, WiFi or IP via the cradleOTA via GRPS, WiFi or IP via the cradle• Any Any SyncMLSyncML phone, over 140 different types phone, over 140 different types• PalmPalm & & PocketPCPocketPC using Synthesis SyncML client using Synthesis SyncML client
AdministrationAdministration• User self service, web-based User self service, web-based • Admin currently Win32, soon web-basedAdmin currently Win32, soon web-based
Latest version supports Latest version supports SystemSystem and and SharedShared Address Books, also Address Books, also Read OnlyRead Only address booksaddress books
OTA = Over the Air
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Messaging Architects GWAnyWhereMessaging Architects GWAnyWhere
Background & architecture Messaging Architects GWAnywhereBackground & architecture Messaging Architects GWAnywhere• Server-based synchronization (category 2)Server-based synchronization (category 2)• Based on strong Extended Systems Based on strong Extended Systems engineengine, ,
with many with many additionaladditional features features• Using Win32 API’s on Windows boxUsing Win32 API’s on Windows box• Messaging Architects created GW Messaging Architects created GW connectorconnector
Synchronizes GroupWiseSynchronizes GroupWise• NativeNative PDA applications PDA applications• OTA via GRPS, WiFi or IP via the cradleOTA via GRPS, WiFi or IP via the cradle• PalmPalm• PocketPC PocketPC • Symbian & SyncML devices (in latest version)Symbian & SyncML devices (in latest version)
Semi-PushSemi-Push (server sends notification to device,(server sends notification to device, which pulls the data towards the device) which pulls the data towards the device)
OTA = Over the Air
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Teamware Mobile Teamware Mobile
Background & architecture of Teamware MobileBackground & architecture of Teamware Mobile• Server-based synchronization (category 2)Server-based synchronization (category 2)• Using new API’s on Using new API’s on Suse Linux SLES 9Suse Linux SLES 9 box box• Supports Novell GroupWise 6.5.3 or laterSupports Novell GroupWise 6.5.3 or later• Based on open industry standardsBased on open industry standards
Synchronizes GroupWiseSynchronizes GroupWise• Mobile information and time managementMobile information and time management• Active e-mail with filteringActive e-mail with filtering• Automatic calendar synchronizationAutomatic calendar synchronization
AdministrationAdministration• User self service, web-based User self service, web-based • Admin web-basedAdmin web-based
Secure access to data systemsSecure access to data systems• Content adaption of Intranet/InternetContent adaption of Intranet/Internet• Information in corporate databasesInformation in corporate databases
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Demo: Nexic SynchronisDemo: Nexic Synchronis
Background & architecture of Nexic Synchronis:Background & architecture of Nexic Synchronis:• Remote (GroupWise) Store & Remote (GroupWise) Store &
(GroupWise) Application (category 3)(GroupWise) Application (category 3)• GroupWise GroupWise clientclient on your PDA on your PDA• Developed by Jeff StratfordDeveloped by Jeff Stratford• By using own data store less By using own data store less
problems with “feature mapping”problems with “feature mapping”
Synchronizes with GroupWiseSynchronizes with GroupWise• Via the Via the cradlecradle • OTA announcedOTA announced• Palm (since Spring 2003)Palm (since Spring 2003)• PocketPC (official since May 2004)PocketPC (official since May 2004)
OTA = Over the Air
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OmniTS - OmniMobile OmniTS - OmniMobile
Background architecture OmniMobileBackground architecture OmniMobile• UUses WebAcces to access mailboxesses WebAcces to access mailboxes• Local GW-alike application and data-store,Local GW-alike application and data-store,
server-based synch (mix of category 2 & 3)server-based synch (mix of category 2 & 3)Synchronizes GroupWiseSynchronizes GroupWise
• Cradle-sync, Over-the-Air (OTA) and WiFiCradle-sync, Over-the-Air (OTA) and WiFi• Palm & PocketPC, Treo, Smart PhonesPalm & PocketPC, Treo, Smart Phones
– no BlackBerry support – no BlackBerry support• Anything WebAccess can do: proxy, folders,Anything WebAccess can do: proxy, folders,
rules, calendars, address books, delegate >>>rules, calendars, address books, delegate >>>AdministrationAdministration
• 256-bit AES encryption on the device, 256-bit AES encryption on the device, SSL for Internet connectivitySSL for Internet connectivity
• User self-service configurationUser self-service configuration• Poison pill clears mobile device completelyPoison pill clears mobile device completely• NOT REQUIRED: NOT REQUIRED: NoNo Additional Server Additional Server HardwareHardware, ,
No Infrastructure Changes, No 32-bit GW ClientNo Infrastructure Changes, No 32-bit GW Client• REQUIRED: GroupWise WebAccessREQUIRED: GroupWise WebAccess
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Some final things to considerSome final things to consider
A PDA or phone has limited resources• Depending on your needs, you might want to remove unnecessary messages from
the device, but leave them in your GroupWise mailbox to further process them• Or you might want your GroupWise mailbox to reflect the deletions you made
during the day on your deviceThese devices will somehow be part of your corporate network
• If a PDA or phone gets lost, valuable information could get lost as well• Quite often users create a small file with all kinds of interesting information, like
passwords, on their device; they will certainly store telephone numbers on it• You should decide on a policy for lost or stolen devices and enforce that policy
with ZENworks for Handhelds or other toolsNot every solution supports the downloading of attachments:
• This is not as bad as it seems: downloading a large attachment via relatively slow link on a device with limited memory resources and quite often limited viewing capabilities can be cumbersome.
• Consider using PDF files, which are relatively small and which can be viewed without these risks of unwanted modification
When choosing a device:• Beware: your own personal favorite device might not be the best corporate choice• The costs of supporting several device types with different software versions will
be much higher than you and your organization can probably afford• However, these devices are definitely all around us now and they will soon
become an important part of GroupWise collaboration environment
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ConclusionConclusion
Using a PDA or phone connected to Using a PDA or phone connected to GroupWiseGroupWise opens opens a whole a whole newnew world of world of possibilitiespossibilities
We’re moving into the age of the We’re moving into the age of the “always connected user”“always connected user”; let’s ; let’s make sure your users have the make sure your users have the bestbest connectionconnection to your to your GroupWise systemGroupWise system
Please feel free to Please feel free to shareshare your thoughts, ideas or comments about your thoughts, ideas or comments about this article by sending an email to this article by sending an email to [email protected]@clarify.nl
I’m sure most of your e-mails will be viewed on and replied from I’m sure most of your e-mails will be viewed on and replied from
one of my mobile devices ;-)one of my mobile devices ;-)
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Questions and answers Questions and answers &&
Additional resourcesAdditional resourcesGroupWise Advisor Magazine Spring 2004GroupWise Advisor Magazine Spring 2004• ““Use Your PDA or SmartPhone with GroupWise”Use Your PDA or SmartPhone with GroupWise”
GroupWise Advisor Magazine Summer 2004GroupWise Advisor Magazine Summer 2004• How to Feed Your BlackBerry with the Best Stuff: GroupWise!How to Feed Your BlackBerry with the Best Stuff: GroupWise!• WirelessSyncML: Smartphone and PDA SynchronizationWirelessSyncML: Smartphone and PDA Synchronization
GroupWise Advisor Magazine Fall 2004GroupWise Advisor Magazine Fall 2004• Getting in SyncGetting in Sync
GroupWise Advisor Magazine Winter 2004GroupWise Advisor Magazine Winter 2004• RIM BES 4.0 for GroupWiseRIM BES 4.0 for GroupWise
GW Magazine:GW Magazine: www.gwadvisor.comwww.gwadvisor.comTamagothchi:Tamagothchi: www.mimitchi.comwww.mimitchi.comSyncML:SyncML: www.synmcl.orgwww.synmcl.org