Revenue-Based Project Management Revenue-Based Project Management.
Group Revenue Management
-
Upload
infiniti-software-solutions -
Category
Travel
-
view
212 -
download
1
Transcript of Group Revenue Management
Innovative solution that helps airlines effectively control group traffic
An independent application that can be integrated with any Airlines' website to
manage group Bookings
GroupRM provides a common platform for retail customers, corporates and travel
agents to do group bookings.
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
What is GroupRM?
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Why GroupRM?
High turn around time
No single source of data collection
Difficulty in tracking group request
Difficulty in enforcing policy
Corruption & manual entry error
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
How It works ?
A corporate, travel agent or retail user, needs to log on to the application to make a group request
Once the request is submitted, the airline group analyst evaluates whether it makes sense to accept
the booking by displacing individual passengers or not
The analyst then quotes the best possible fare for the booking
If the requestor accepts the fare, he can submit the details of the passengers and make the
payment
E-tickets are generated and sent to the requestor
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
How GroupRM works
Agents / Retail user
C R S
Airline groupdesk
N e g o t i a t i o n
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Group Requestor:
Can create, both series and ad-hoc one-way, round-trip requests
Requests are taken only from authenticated users
On submission of a request, the requestor is given a reference number for tracking it
Allows direct customers, agents, corporate travel desks, airlines, to make group requests
Product Features
Group Evaluator:
Automates the group fare quote process
Allows analysts to override fares suggested by the system and offer discounted fares
Provides multiple evaluation methodologies
a) Studies booking profiles
b) Compare competitor fares
c)Evaluates displacement costs
Product Features
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Product Features
Group Negotiator:
Analysts can accept, reject or override a customer fare request
Customer can further accept, reject, negotiate using the syste
Analyst can also offer non-negotiable fares
All transactions are tracked by the system and are available for reporting
Group Tracker
Provides airlines and customers the ability to track group requests
Tracks vital information such as:
-Fare time period validity
-Ticketing time limit
-Acceptance
-Cancellation / No-Show
Product Features
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Product Features
Ancillary revenue manager
Provide airlines to offer pre luggage booking and meal selection options to the customers traveling in groups
Airlines can offer the selection options of adult, child and infants to groups
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Users
Airline (Group Desk)
Retail Customers Request for adhoc /
series group booking
Negotiate the price
Make payment
Request for adhoc / series
group booking
Negotiate the price
Make payment
Enter passenger details
Manage specific sectors
Implement pricing policy
Negotiation
Users
Travel Agent Group Desk Retail Customers
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Flow for Retail users
Auto Registration
Group Request
Accept
Auto pilot reply
PNR generated
Reject
Payment with convince option
Add / edit SSR services
Submit passenger detail
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Benefits for Retail users
Direct access to airline to negotiate for the best fare
Self serviced tool with auto registration and approval
Can request for more than one request at a time
Different payment options
Can submit the names 10 days prior to departure
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Flow for Agents
online Registration with
approval
Group Request (Adhoc/series)
Add sub agents
Auto fare Quotation
Accept
Rejecct
Negotiate
Select Payment Option
PNR generated
Submit passenger detail
Add / edit SSR services
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Benefits for Agents
Registered travel agent can create different sub agents
Can request for adhoc and series booking
Can request for more than one request at a time
Different payment options
Can negotiate with airline group desk for 2 time
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Benefits for Airline
Revenue Maximization:
Multiple pricing and payment policy can be create and mapped for individual customer
Ancillary options like pre-luggage booking,meal selection options can be provided for
groups
Prodcutivity maximization:
Sector and user wise customized report for
Alert system for manager and admin level people
Sector mapping to specific group desk in the airlines
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Benefits for Airline
Policy enforcement :
Multiple discount matrix can be create and mapped for different users with different
priority settings
Auto pilot policy can be set for different users
Can add multiple group desk executives with limited sector accessibility
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Case analysis of current client
06/06/14
Case study is done on one of our existing client operating in Asia pacific
with 50 aircrafts
Before using GroupRM they were managing group bookings through
e-mails.
Complicated e-mail process results in
negligible number of group booking June 2013, they implemented our
group revenue management tool GroupRM.
Since last year more than 46,000 group request are proccessed
More than one million group passengers processed
More than 10 million SGD revenue booked More than 36 and 10 thousand requests are made by travel and retail users.
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Infrastructure information
Web based application
Cross platform compatibility
Built on LAMP
Compatible with all CRS
Adaptive interfaces
About us
Infiniti Software Solutions started its journey from the year of 2005 with the vision of
providing innovative and affordable travel solution to our clients
Supported by more than 120 strong and talented employees working across four
major cities in the country.
We provide cloud based tools and services to corporate,airlines and SMEs with the
aim of creating an experience in travel and expense management as seamless as
possible.
With more than 130 clients worldwide,we are bringing policy compliance and efficient
travel & expense management with double digit increase in savings
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
All Rights Reserved – 2005 Infiniti Software Solutions | www.infinitisoftware.net
Team Infiniti
Ananth Narasimhan - Chief Executive Officer & MD Previously worked with Jet Airways, Sabre and United Airlines at various capacities.
Ananth has M.S from University of Illinois (Urbana), and Btech from IIT-Madras. Worked as consultant to different airlines and Sabre before starting the company.
Gautam Ramanujan - Chief Commercial Officer Previously market manager for Agoda/Priceline India. Gautam has a PDC from Stanford
University and a MDP from IIM Ahemdabad in Revenue Management and Dynamic Pricing.