GROUP PROJECT

Morehead State UniversityInternational Students

Sergio Ribera Boigues

Ali Aghashahi

David Day

Total Quality Control - IET 619

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1. INTRODUCTION 2. RESEARCH

1.1 Goal

1.2 Mision

1.3 Vision

2.1 Pareto Chart

2.2 Fishbone diagram

2.3 Run Chart

2.4 Scatter diagram

2.5 Control Chart

2.6 Process capability 2.7 Recommendations

INDEX

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1.1 - PROJECT GOAL

The main purpose of this project is to analyze the number of international students at Morehead State University. With this in mind, we are trying to understand the trend of this number in order to improve the quality of the international student services.

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1.2 - MISSION

“The Office of International Student Services is specifically designed to address the needs of the international students. We are committed to providing you with up-to-date immigration counseling and to assist you to achieve your academic goals and objectives.” - Pamela Jaisingh, International Student Services Director

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1.3 - VISION

“The Office of International Student Services at Morehead State University will promote cross-cultural education for students, faculty and staff.” - Denice Copher, International Student Services Specialist/DSO

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2.1 - PARETO CHART

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Check Sheet for International Students

Date: 11/16/2105 Collected by: Sergio Ribera

Description of operation: Reasons that students applied to Morehead State UniversityProblem FrequencyEnglish Language 13Mother tongue 3Culture 1Entertainment 3Living in United States of America 3Others 6

After we looked at the enrollment of international students, we asked 3 questions and drafted a Check sheet for each Question

1. The reason(s) why students applied to MSU.

• English Language• Native Language• Culture• Entertainment• Living In USA (Enjoyment of)• Others

2.1 - PARETO CHART

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2.1 - PARETO CHART

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Check Sheet for International Students

Date: 11/16/2105 Collected by: Sergio Ribera

Description of operation: Problems that students experienced while at Morehead State UniversityProblem FrequencyFood 11Culture 4ViSA 3Expense 6Language 15Housing 2Others 6

2. The problems the students experienced while at MSU.

• Food• Culture• Visa• Expense• Language• Housing• Others

2.1 - PARETO CHART

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2.1 - PARETO CHART

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Check Sheet for International Students

Date: 11/16/2105 Collected by: Sergio Ribera

Description of operation: Problems that students had when applying to Morehead State UniversityProblem FrequencyFood 0Culture 0ViSA 7Expense 3Language 9Housing 11Others 4

3. Problems student experienced when applying to MSU.

• Food• Culture• Visa• Expense• Language• Housing• Others

2.1 - PARETO CHART

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2.2 - FISHBONE DIAGRAM

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2.3 - RUN CHART

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COUNTRY/REGION 2005 2006 2007 2008 2009 2010 2011 2012 2013

CHINA 0 1 6 11 11 5 9 26 32

SAUDI ARABIA 0 0 0 0 0 2 9 29 33

INDIA 4 15 17 10 6 2 1 2 3

CANADA 7 6 6 6 3 3 4 7 9

ASIA 17 21 13 11 13 18 11 18 20

EUROPE 12 12 16 13 19 14 14 12 19

NORTH/CENTRAL/SOUTH AMERICA 16 11 12 10 6 6 10 13 10

AFRICA 2 2 3 8 10 9 6 2 1

AUSTRALASIA 3 2 2 1 1 3 3 3 3

2.3 - RUN CHART

142005 2006 2007 2008 2009 2010 2011 2012 2013

0

5

10

15

20

25

30

35

01

6

11 11

5

9

26

32

0 0 0 0 0

2

9

29

33

4

15

17

10

6

21

23

76 6 6

3 34

7

9

17

21

13

11

13

18

11

18

20

12 12

16

13

19

14 14

12

19

16

1112

10

6 6

10

13

10

2 23

8

109

6

21

32 2

1 1

3 3 3 3

China Saudi Arabia India Canada AsiaEurope North/Central/South America Africa Australasia

2.4 - SCATTER DIAGRAM

15

0 5 10 15 20 25 30 350

5

10

15

20

25

30

35

Saudi Arabia

0 5 10 15 20 25 30 350

2

4

6

8

10

12

14

16

18

20

Europe

0 5 10 15 20 25 30 350

2

4

6

8

10

12

Africa

2.5 - CONTROL CHART (Xbar - sbar)

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China Saudi Arabia India Canada Asia Europe North/Central/South

America

Africa Australasia0.00

2.00

4.00

6.00

8.00

10.00

12.00

14.00

16.00

18.00

Control Chart

Xbar Xbarbar UCL LCL

2.6 - PROCESS CAPABILITY

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Country/Region 2005 2006 2007 2008 2009 2010 2011 2012 2013 TOTAL last year % Xbar R s

China 0 1 6 11 11 5 9 26 32 101 31.68 11.22 32.00 10.91

Saudi Arabia 0 0 0 0 0 2 9 29 33 73 45.21 8.11 33.00 13.34

India 4 15 17 10 6 2 1 2 3 60 5.00 6.67 16.00 5.96

Canada 7 6 6 6 3 3 4 7 9 51 17.65 5.67 6.00 2.00

Asia 17 21 13 11 13 18 11 18 20 142 14.08 15.78 10.00 3.83

Europe 12 12 16 13 19 14 14 12 19 131 14.50 14.56 7.00 2.83

North/Central/South America 16 11 12 10 6 6 10 13 10 94 10.64 10.44 10.00 3.17

Africa 2 2 3 8 10 9 6 2 1 43 2.33 4.78 9.00 3.49

Australasia 3 2 2 1 1 3 3 3 3 21 14.29 2.33 2.00 0.87

∑ 79.56 125.00 46.39

2.7 - RECOMMENDATIONS

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When we looked at the office of international students we found a pattern in enrollment statuses from different countries, we felt this pattern warranted further research. The pattern we noticed was that in certain countries there were higher enrolments than in other countries. So we decided to research, why this was happening.

We collected our data from 3 questions;

1) The reason(s) why students applied to MSU.2) The problems the students experienced while at MSU.3) Problems student experienced when applying to MSU.

After our initial question responses that we received from a selection of international students, we inputted the data into a check sheet Pareto chart to see if we could see a pattern and straight away we could almost see a pattern. We then produced a Check sheet / Pareto chart, we decided to plot a fishbone chart that includes some of the possible improvements that students responded with what they felt were issues, after this we collated a run chart, that showed our data(enrollments by countries) plotted over time. By collecting and charting our data, we could find trends or patterns in the process, because run charts do not use control limits, run charts could not tell us if a process is stable or not. The scatter diagram we produced was analyzing relationships between China and Saudi Arabia, Europe, & Africa to find a correlation between them, the reason we chose China, was that this country had high rates of enrollments, one reason we found that China has a MSU office their vs the others that do not. When we run a control chart Xbar – sbar to find if the data was in control, we found that Asia, Europe & Australasia were showing a trend or pattern all the other countries vary randomly around the center line and are within the control limits.

Our recommendations after analyzing the data, would be to;

• In an international student environment, it would be beneficial to employ international speaking people that can help with the integration into a mostly English speaking population at MSU. We found that in the international student services department there was an employee that spoke Chinese, if this was available for other countries this could improve student enrollment from other countries, If this was the case, we feel that they could help with life at MSU.

• In the Pareto charts there is an issue with Language & Housing, the main issues students were indicating, were that with a lack of anybody from there home countries speaking there native language, they felt lost and alienated. Student are aware that they are expected to speak English, but feel though the communication barrier is a problem for them, when conveying issues. The data showed that if there was a representative from there home countries that this would not be an issue.

• Food, Culture, and entertainment were also main concerns for the international students.

If the department of international students employed students or personnel from the home countries rather than just from the country that MSU resides, we feel the enrollment of international student would rise. The retention rate of students would also improve.