Group Interaction Patterns - The Keys for Highly Productive Teams -- Global Scrum Gathering PHX 2015
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Transcript of Group Interaction Patterns - The Keys for Highly Productive Teams -- Global Scrum Gathering PHX 2015
Michael R WolfGroup Interaction Patterns
The keys for highly productive teamsTuesday, May 5; 10:45 - 11:30; Salt River 3
Group InteractionPatternsThe keys for Highly Productive Teams
Michael R. Wolf
M i c h a e l R Wo l f @ a t t . n e t
@LearningWolf
206-679-7941
LinkedIn.com/in/MRWolf
All Mammals Learn by Playing
Impromptu Networking
• Find a discussion partner!!!
• Trade roles as speaker and listener:-Describe a recent
meeting, either awful or awesome.
-What do you hope to get from this session?
Group InteractionPatternsThe keys for Highly Productive Teams
Michael R. Wolf
M i c h a e l R Wo l f @ a t t . n e t
@LearningWolf
206-679-7941
LinkedIn.com/in/MRWolf
Bring life to meetings and other gatherings
Including and unleashing everyone
visualize learn improve
All live in greatness
All Mammals Learn by Playing
Liberating Structures
Agenda Impromptu Networking (LS)
Introduction
Core Protocols (CP)
Check-in Protocol
Check-out Protocol
“Law of Two Feet” (from Open Space Technology)
Liberating Structures (LS)
“Big-5”
1-2-4-All
Celebrity Interview
TRIZ
Personal Kanban (PK)
Every meeting, a Kanban project
Group Works Card Deck (GW)
Closing
The Perfection Game (CP)
1-2-4-All Take-Aways (LS)
Civic Engagement
Pete Peterson NCDD (National Coalition for Dialog and Deliberation)
Seattle 2012 Biennial Conference
http://ncdd.org/10232 Amazing 17 minute plenary speech
“Two minutes ranting into a microphone does not constitute public engagement”
Employee Engagement “U.S. Employee Engagement Reaches Three-Year High”
- March 9, 2015- http://www.gallup.com/poll/181895/employee-engagement-reaches-three-year-high.aspx
- 35% -- Managers
- […]
- 25% -- Transportation & Manufacturing
- 15% -- actively disengaged (i.e. resisting group goals)
Given 10 employees:1. Engaged
2. Engaged
3. Engaged
4. Coasting
5. Coasting
6. Coasting
7. Coasting
8. Coasting
9. Resisting
10. Resisting
Employee Meetings “America Meets A Lot”
http://attentiv.com/america-meets-a-lot/
- $745 Billion / year
- 4.6% of GDP ($16T/year)
- $338 salary cost / meeting
- 11,000,000 meetings / work day
- 200 work days / year
More Beer…
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What processes are better?
1. The Core Protocols
- “Live in Greatness”
- “create a kinder, gentler world”
2. Liberating Structures
- “… the practices [we] have all learned are neither adapted to today’s realities nor designed to achieve the ideals…”
3. Personal Kanban
- “Visualize your work. Limit your Work In Progress”
4. Group Works Card Deck (Group Pattern Language Project)
- “Good process builds strong communities.”
- “Our work is an act of love in service to the world”.
Agenda Impromptu Networking (LS)
Introduction
Core Protocols (CP)
Check-in Protocol
Check-out Protocol
“Law of Two Feet” (from Open Space Technology)
Liberating Structures (LS)
“Big-5”
1-2-4-All
Celebrity Interview
TRIZ
Personal Kanban (PK)
Every meeting, a Kanban project
Group Works Card Deck (GW)
Closing
The Perfection Game (CP)
1-2-4-All Take-Aways (LS)
CP – Core Protocols
Jim & Michelle McCarthy
Collected, refined, codified
16+ years’ teamwork laboratory (bootcamp)
Core Commitments (10)1. I commit to engage when present.
2. I will seek to perceive more than I seek to be perceived.
3. I will use teams, especially when undertaking difficult tasks.
…
11. I will never do anything dumb on purpose.
11 Core Protocols (Structured Conversations)
1 & 2. Pass (Unpass)
3. Check In
4. Check Out
5. Ask For Help
6. Protocol Check
7. Intention Check
8. Decider
9. Resolution
10. Personal Alignment
11. Investigate
Check-In Protocol
I say “I feel ___”
- Mad
- Sad
- Glad
- Afraid
(Optional) Brief explanation
I say “I’m in”
Team says “Welcome”
•Begin a meeting
•Create relatedness
“Law of Two Feet” (from Open Space Technology)
“If at any time during our time together you find yourself in any situation
where you are neither learning nor contributing,
use your two feet, go someplace else.”
Agenda Impromptu Networking (LS)
Introduction
Core Protocols (CP)
Check-in Protocol
Check-out Protocol
“Law of Two Feet” (from Open Space Technology)
Liberating Structures (LS)
“Big-5”
1-2-4-All
Celebrity Interview
TRIZ
Personal Kanban (PK)
Every meeting, a Kanban project
Group Works Card Deck (GW)
Closing
The Perfection Game (CP)
1-2-4-All Take-Aways (LS)
Liberating Structures (LS)
“Including and unleashing everyone”
33 liberating structures, each includes
- What is made possible?
- Micro structures & Design Elements => Min Specs
1. A structuring invitation
2. How the space is arranged and what materials are needed
3. How participation is distributed
4. How groups are configures
5. A sequence of steps and time allocation
Keith McCandless & Henri Lipmanowicz
What is made possible with Liberating Structures? Impromptu Networking – tap a deep well of curiosity and talent
1-2-4-All – immediately include everyone regardless of how large the group is
Nine Whys – rapidly clarify (for individuals and group) work’s importance
25/10 Crowd Sourcing – generate and sort ideas in large crowd
Celebrity Interview – connect with leader as person. Enliven narrative.
Drawing Together – access hidden knowledge, feelings, non-verbal patterns
“Big-5” Patterns of Group Interaction
1. Presentation
2. Managed Discussion
3. Status Report
4. Open Discussion
5. Brainstorm
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Presentation(A “Big-5” Pattern)
What is made possible?
- Distribute 1 person’s ideas broadly to large group of listeners
Micro Structures
1. Make an Invitation
- Would you please sit down, shut up and listen to me?
2. Distribute Participation
- I speak
- You listen. (Silently)
3. Configure Groups
- 1 speaker
- Everyone else is audience, a collection of unrelated singletons
4. Arrange Space
- Speaker – lights, lectern, elevated stage, microphone
- Audience – dark, face-front
5. Sequence & Allocate Time
- Speaker speaks without interruption
- Possible (perfunctory) Q&A at end, time permitting
Brainstorming(A “Big-5” Pattern)
What is made possible?
- Idea generation
Micro Structures
1. Make an Invitation
2. Distribute Participation
3. Configure Groups
4. Arrange Space
5. Sequence & Allocate Time
1-2-4-All(from LS)
What is made possible?
- Generate Ideas: more, better, faster
- Immediately include everyone as active participant
- Sift & Refine ideas
- Participant Involvement and Idea Ownership
Make an Invitation
- What practices enhance Group Work? Distribute Participation
- I will be timekeeper, facilitator
- You will think, write, listen, share and refine
Configure Groups
- Group of 1 – think & write
- Group of 2 – listen & share
- Group of 4 – listen & refine
- All - facilitated – collect & display
Arrange Space
- Face-to-face. Knee-to-knee. Groups of 4.
- Disregard “Space Police”
Sequence & Allocate Time
- Listen for sound and directions
TRIZ(from LS)
Make an Invitation
- What can we do to reliably get the worst result imaginable?
- How does this compare with current procedures?
- What can we stop doing? Distribute Participation
- <As in 1-2-4-All>
Configure Groups
- <As in 1-2-4-All>
Arrange Space
- <As in 1-2-4-All>
Sequence & Allocate Time
- <As in 1-2-4-All>
Agenda Impromptu Networking (LS)
Introduction
Core Protocols (CP)
Check-in Protocol
Check-out Protocol
“Law of Two Feet” (from Open Space Technology)
Liberating Structures (LS)
“Big-5”
1-2-4-All
Celebrity Interview
TRIZ
Personal Kanban (PK)
Every meeting, a Kanban project
Group Works Card Deck (GW)
Closing
The Perfection Game (CP)
1-2-4-All Take-Aways (LS)
Personal Kanban (PK)
Authors: Jim Benson & Tonianne DeMaria Barry
Two simple, main points (printed on alternate pages)
- Visualize your work
- Limit your WIP (Work In Progress)
Jim co-founded Seattle Lean Coffee approx. 2010
Kaizen Camp also founded by Jim and Tonianne
- “Discussing the Future of Work”
- Seattle origins: Lean Camp 2011, Kaizen Camp 2012 & beyond
- North America: NYC, SoCal, Boulder, DC, Atlanta, San Francisco, and Boston
- Beyond: Tel Aviv, London, Berlin, and Australia
Every meeting aKanban (from PK)
Very Simple Every meeting starts with a purpose
No meeting starts with an agenda
Everyone creates agenda items
- Written on stickies
- Placed in “Backlog”
Every item is briefly introduced
Everyone distributes 2-4 votes across all items
Voila! A prioritized backlog. Timely. Relevant.
Work commences as item moves from “Backlog” to “WIP”
Limit WIP (Work in Progress)
Move item to “Done” when finished
- … or time box is exceeded
- … with consensus on extensions
- Happy Dance! Celebrate!
•Delay management (FKA procrastination)
•JIT Planning – Last responsible moment
•Values all participants insights
•Engages all participants
Every meeting is a Kanban. Yes, every meeting. Really. EVERY meeting.
Lean Coffee (See: LeanCoffee.org)
Business
- 1-on-1 meetings with Supervisor
- Status meetings (until replaced by task board)
Civic
- Seattle Neighborhood Greenways
- St Luke’s Urban Garden (SLUG)
- Ballard Urban Gardeners (BUG)
Personal
- Regular “Wolf meetings”
- One-off projects (i.e. IRS audit, yearly taxes, weekend getaway)
Coming from Wolf Enterprises Kanban R&D…• Tablet form-factor UI
• Easy upload/download
• Light weight
• Portable
• Front & back lit
• Solar, AC, DC, Candle, &c
• 0% opacity
• Landscape & Portrait
• Doubles as book holder and paper weight
Agenda Impromptu Networking (LS)
Introduction
Core Protocols (CP)
Check-in Protocol
Check-out Protocol
“Law of Two Feet” (from Open Space Technology)
Liberating Structures (LS)
“Big-5”
1-2-4-All
Celebrity Interview
TRIZ
Personal Kanban (PK)
Every meeting, a Kanban project
Group Works Card Deck (& Group Works Pattern Language Project)
Closing
The Perfection Game (CP)
1-2-4-All Take-Aways (LS)
Bring life to meetings and other gatherings
Group Works Card Deck& Group Works Pattern Language Project (GW)
Group Works Card Deck (GW)
“A pattern language for bringing life to meetings and other gatherings”
3 years of design, writing, and layout from “core team”
Each of 91 Cards in 9 Categories has:
- Title
- Image
- Heart
- Related cards
- Category glyph
First printing 4Q2011
“Steward Circle” is getting wisdom out to users, and also listening to how they’re being used
Common uses
- Pre-event planning & Post-event evaluation
- Individual & Team skill development
- Breaking out of a fixed mindset
Core team: Tree Bressen, Dave Pollard, Sue Woehrlin
Needs “stewards” and early adopters. (Contact me!)
Group Works Card Deck Support your process
- group convenor,
- planner,
- facilitator, or
- participant
Years in the making
Collected from best meetings
Design Pattern -> “Things that work in groups…”
… across size
… across context
What you get… 91 Full color cards
… a few blank cards
A 5-panel “key” to categories
A history and selected uses
Online list of games, & activities
Group Works Card Deck Categories
1. Intent – Why are we here? What are we aiming to accomplish?
2. Context – Circumstances of place and culture.
3. Relationship – Connection with others. Emotional needs.
4. Flow – Rhythm, energy, pacing.
5. Creativity - Multiple intelligences and a variety of modes.
6. Perspective – Watch, understand, and appreciate divergent viewpoints.
7. Modeling – Enable personal and collective self-management
8. Inquiry & Synthesis – Gather, explore. Create shared meaning, consensus.
9. Faith - Trusting the mystery, synergy, and ineffable, complex magic of emergence.
Streams of Use Learning & Assessment
Planning
Mid-stream guidance
Debrief & Reflection (A.K.A. Retrospective)
Personal Development
Case Study(from
GW)
Situation
- Regular meeting felt like it was getting in a rut. Power dynamics of de-facto leader seemed to be excluding perspectives. I saw opportunity for group as training lab to gain experience at facilitating, not merely content.
Experiments
- Facilitate input from quieter participants
- Balance the interruption dynamic
- One-on-one discussion about group/individual values
Agenda Impromptu Networking (LS)
Introduction
Core Protocols (CP)
Check-in Protocol
Check-out Protocol
“Law of Two Feet” (from Open Space Technology)
Liberating Structures (LS)
“Big-5”
1-2-4-All
Celebrity Interview
TRIZ
Personal Kanban (PK)
Every meeting, a Kanban project
Group Works Card Deck (GW)
Closing
The Perfection Game (CP)
1-2-4-All Take-Aways (LS)
Perfection Game
(from CP)
Perfectee:
- Presents an object (or act/performance) for perfection
Perfector:
- “On a scale of 1 to 10, I rate object (or act) as N based on how much value I can add.”
- “What I liked about object (or act) was…”
- “To make it a 10, you would have to do …”.•Aggregate best ideas
•Improve something you’ve created
Get Involved… Liberating Structures
- Immersion Workshop Series (Seattle & World)
- User Groups (Seattle & World)
Group Works Card Deck
- Early Adopters’ sessions (like this one)
- Workshops (mainly West Coast, but ready to leap)
Personal Kanban
- Periodic seminars around Seattle, U.S., and World
- Kaizen Camp – U.S. and beyond
The Core Protocols
- “The Booted” on FaceBook
Open Space Technology
- Look for *Camp (i.e Kaizen Camp, Info Camp, Product Camp…)
NCDD (National Council for Dialogue & Deliberation)
- National gathering in even years (2012 – Seattle WA; 2014 – Reston VA)
Benediction We are the 1-in-3
- The “Engaged”.
- “The Booted”
- Creating a new world – a better future
- At work
- In our communities, circles, tribes and faith groups
- With our families
This work happens in meetings (and other group work)
Do something great in the world! Have great meetings!
LS - Including and unleashing everyone
GW - Bring life to meetings and other gatherings
CP - All live in greatness
PK - Visualize. Learn. Improve.
About…
Michael R. Wolf
[email protected] 206-679-7941 @LearningWolf
LS - Liberating StructuresLiberatingStructures.org
GW - Group Works Card DeckGroupWorksDeck.org
CP – Core ProtocolsLiveInGreatness.com
PK - Personal KanbanPersonalKanban.com
Bring life to meetings and other gatherings
Including and unleashing everyone
visualize learn improve
All live in greatness
All Mammals Learn by Playing