Group Communication

HAS 3230

Group formation

• Forming• Storming• Norming• Performing

Groups are best if…

Individuals are best if…

Goals, Climate, Tasks

• Clear goals• Mission statement• Deviation = failure

Important team elements

• Clear roles and accountabilities

• Effective communication• Monitoring individual

performance• Objective/factual data

Climate

• Emotional undertone• Emotional intelligence

Roles

• Task roles• Maintenance roles• Self-centered roles

Leadership Style

• Autocratic

• Democratic

• Laissez-faire

Leadership skills

• Peer skills• Leadership skills• Conflict resolution skills• Information processing

skills

Leadership skills

• Unstructured decision-making skills

• Resource allocation skills• Entrepreneurial skills• Introspection skills

Video Activity

• Define roles• Define leaders• Goals, climate, tasks

Decision making in groups

• Brainstorming• Nominal group technique

Health Care Teams

• Ethics committee• Quality circles• Self-help groups• Focus groups

Formal flow

Informal

Role Conflict

• Clinician versus administrator

• Role congruence• Role ambiguity• Span of control• Decentralization

Span of control

Bureaucracy

• Rules and regulations• Differentiation vs

integration

Case Study

• “Mr. Pawelski”• What went wrong?• What are the communication

issues?

Boundary Spanning

• Communicating with stakeholders

• Marketing, PR, Government relations

• Common among departments