Group 7 presentation (1)
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Technology-Enabled Business Communication
Presented By:-
1) Gaurav Verma
2) Prijo Mathew
3) V. Sivaramakrishnan
4) Dhinesh Kumar R.
5) Suvrata Nandy
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Plays a pivotal role
Offers innovative ways of improving communication
Revolutionizing the way organization communicate
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` Telephone and Voice mail
` Mobile/cellular phones
` Facsimile Machines
` Internet etc
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Point-to-point communication system
Came into existence in March, 1876
Voice MailsVoice Mails
Message bank
A centralized system of stored telephone messages
Came into existence in 1975
Its a basic feature in many devices
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` Accessibility` Commonness
` Time
` Details
` Bookings and appointments` Redirection and answer services
` Dual lines
` International
` Marketing
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A duplicator
FaxesFaxes
ComputersComputers
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Three basic models of the computer are as follows:-
Desktop
Laptop/Notebook
Personal Digital Assistants
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Software
It is the key that makes a computer a productivity aid
Examples:- Microsoft Office, Linux, Microsoft Windows, Java
etc
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Products that are used in conjunction with computer to enhance
the functions of itDigital Camera
Scanner
Wireless Transmission
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A telephone call
Video Conferencing
Allow two or more locations to interact via two way video
Visual Collaboration or Videoteleconference.
ICICI Bank, ISRO, Birla Management, Reliance, Essar
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Formal meeting for discussion through computer
Real time interaction is not required
TypesTypes
1)
Message board/ Web forum
2) E mail discussion list
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AdvantagesAdvantages
Instant and real time
N way communication
Quick file transfer
DisadvantagesDisadvantages
Security threat
Cross platform compatibility
Duplicate communication
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Use to send message without making a direct contact
Messages can be sent fast
Helps to save time
Informal approach
Secure
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Maintain contact between business people and customers.
E-shopping.
Inexpensive tactics
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Maintains contact betweenbusiness people and customers
E-shopping
Inexpensive tactics for improving customer service
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Effective and formal.
20 rules for writing effective B2B email messages
x Be accurate
x Care about correctness
x Be briefx Be clear
x Be genuine
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x Speak their language
x Put yourself in their shoes
x Watch out for a knowledge gap
x Take your time
x Remember your e-mail is likely to be passed around
x Mimic your verbal presentation
x Check your signature block
x Carefully choose the time to send the mail
x Prepare subject line carefully
x Use graphics wisely
x Make sure links within mail works properly
x Be wary about attachments
x Double check before hitting send button
x Be complete
x Stand out from the rest
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A powerful tool for putting masses of information
An effective storage device
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Graph Showing the usage of CDGraph Showing the usage of CD--
ROM Databases by people ofROM Databases by people of
different professionsdifferent professions
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Distance is no more a major barrier
Flattening of organizations
Increased information access
Decreased decision making time
Increased quality of information
Increased teamwork in organizations
Managers are pushed to learn more about
communication
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Information overload
Less time for organizational activities
Blurring lines between business lives and personal
lives
People isolation
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Purpose
Audience Nature of message
Time
Cost
Presentation needs
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Use of appropriate software
Use of laptops for mobility
Use of logo to represent the organization
Dont overlook regular backup of data
Dont purchase excess of equipments
Dont spend on highly advanced equipments unless
required
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