AcknowledgmentAcknowledgmentGrooming Introduction.Grooming Introduction.Qualities Required In The Aviation And Hospitality Industry.Qualities Required In The Aviation And Hospitality Industry.Skin CareSkin CareHair CareHair CareBasic HygieneBasic HygieneBody LanguageBody LanguageManicure And PedicureManicure And PedicureMakeupMakeupWeight Mangement And DietWeight Mangement And DietTying A ScrafTying A ScrafAttire And Dressing (Western And Indian)Attire And Dressing (Western And Indian)BibliographyBibliography

  I am very thankfull for the support and I am very thankfull for the support and guidance provided to me by my Grooming guidance provided to me by my Grooming Teacher Teacher Ms. Chandni VarmaMs. Chandni Varma who guided who guided me for care and maintain my Skin and me for care and maintain my Skin and Hair. I am also very grateful to “frankfinn Hair. I am also very grateful to “frankfinn institute” for teaching me such a very institute” for teaching me such a very important skill “Grooming” important skill “Grooming”

Thank you… Thank you…

Grooming is the art of cleaning, grooming, Grooming is the art of cleaning, grooming, and maintaining parts of the body. In and maintaining parts of the body. In human typically includes bathroom human typically includes bathroom activities like washing and cleaning the hair, activities like washing and cleaning the hair, combing it to extract tangles, and styling. It combing it to extract tangles, and styling. It can also include cosmetic care of the body.can also include cosmetic care of the body.

PhysicalPhysical: : This is all about skin, hair and This is all about skin, hair and personal hygiene.personal hygiene.

MetaphysicalMetaphysical: : This is all about personality, This is all about personality, body language and manners. body language and manners.

Patience And DiplomaticPatience And DiplomaticWell GroomedWell GroomedHumbleHumbleConfidentConfidentPhysically FitPhysically FitCommand Over EnglishCommand Over EnglishProfessional Attitude Professional Attitude Sociable Interest With An PersonSociable Interest With An PersonGood Memory And Attention To DetailGood Memory And Attention To DetailCharmingCharmingEfficient (Time Management)Efficient (Time Management)Ability To Work In A TeamAbility To Work In A TeamGood ListnerGood ListnerPassion For The IndustryPassion For The IndustryIntelligent And Quick WittedIntelligent And Quick Witted

A person who is working in the A person who is working in the hospitality Industry has to be hospitality Industry has to be patient at all times.patient at all times.

He/She may many a times come He/She may many a times come across a person who may be across a person who may be irritated for some reason or irritated for some reason or another and may remove all the another and may remove all the frustration on the one who is frustration on the one who is serving them and that may serving them and that may unfortunately be you. unfortunately be you.

At such a time you must know At such a time you must know how to deal with the situation how to deal with the situation without loosing your patience without loosing your patience and hurting your guest’s and hurting your guest’s sentiments. sentiments.

  A person who is working A person who is working in the hospitality industry in the hospitality industry has to make sure that has to make sure that he/she is well groomed he/she is well groomed and looks presentable at and looks presentable at any given point of time any given point of time may it be at the start of may it be at the start of the shifts or the end of it the shifts or the end of it because they are the ones because they are the ones that represent the brand that represent the brand he/she is working for and he/she is working for and creates an impression of creates an impression of the organization in the the organization in the guests mind. This is very guests mind. This is very important as it helps in important as it helps in generating future.generating future.

A person who is A person who is working in the working in the hospitality industry hospitality industry must be very humble must be very humble as he/she has to as he/she has to constantly deal with constantly deal with guests and has to guests and has to make sure that every make sure that every guest that he/she guest that he/she deals with feels deals with feels comfortable in his/her comfortable in his/her presence. presence.

CONFIDENCECONFIDENCEA person who is working in the A person who is working in the

Industry has to be very confident Industry has to be very confident while dealing with a guest.while dealing with a guest.

He/She must be able to answer the He/She must be able to answer the questions that a guest may ask and questions that a guest may ask and while answering these questions while answering these questions one must be clear and one must be clear and understandable.understandable.

Working in the hospitality industry Working in the hospitality industry may include working for long and may include working for long and odd hours a person may even have odd hours a person may even have to work for 12-14 hours if situation to work for 12-14 hours if situation arises. Hence it is very important for arises. Hence it is very important for a person to be physically fit to cope a person to be physically fit to cope up with such tight schedules and at up with such tight schedules and at the same time to put in his/her best the same time to put in his/her best performance..performance..

COMMANDCOMMAND OVER OVER ENGLISHENGLISH  

A person should have a good A person should have a good command over English as he/she has command over English as he/she has to constantly interact with guests and to constantly interact with guests and provide them with the necessary provide them with the necessary information and assistance, at such information and assistance, at such moments if he/she fumbles it creates a moments if he/she fumbles it creates a negative impact on the guest’s mind negative impact on the guest’s mind about that person and even the entire about that person and even the entire organization. organization.

Skin is one of the Skin is one of the visible outer part of visible outer part of human body, which human body, which plays an important plays an important role to defend our role to defend our body by fighting body by fighting against micro-against micro-organisms, bacteria, organisms, bacteria, weather conditions weather conditions which may harm the which may harm the body routine.  body routine. 

TYPES AND LAYERS OF SKINTYPES AND LAYERS OF SKIN TYPES OF SKIN TYPES OF SKIN NORMAL SKINNORMAL SKIN

DRY SKIN DRY SKIN

OILY SKINOILY SKIN

COMBINATION SKINCOMBINATION SKIN

SENSITIVE SKINSENSITIVE SKIN

Normal HairNormal Hair

Dry HairDry Hair

Oily HairOily Hair

Damaged HairDamaged Hair

This the most ideal hair.This the most ideal hair.

Soft and easy to Soft and easy to manage.manage.

It is shining, well It is shining, well balanced and does balanced and does not dry out.To not dry out.To maintain this hair a maintain this hair a well balanced diet and well balanced diet and proper care is proper care is essential. essential.

It is due to inactive oil It is due to inactive oil glands. It also caused glands. It also caused by other factors like by other factors like over exposure to the over exposure to the sun, using harsh sun, using harsh shampoo, chemical shampoo, chemical treatment and treatment and improper diet. This improper diet. This accumulated oil, block accumulated oil, block the pores not allowing the pores not allowing the oil to flow on to the oil to flow on to the surface. This hair the surface. This hair needs plenty of needs plenty of nourishment. nourishment.

This is due to over This is due to over secretion of oil. Hence secretion of oil. Hence the scalp and hairs gets the scalp and hairs gets too oily. These are of too oily. These are of sticky in appearance. It sticky in appearance. It is easily recognizable. is easily recognizable. These are very much These are very much susceptible to outer susceptible to outer environmental environmental conditions like dirt and conditions like dirt and dust. These need to be dust. These need to be carefully managed and carefully managed and should be washed two should be washed two to three times in a to three times in a week. week.

Heat-styling causes long-Heat-styling causes long-term damage to hair if not term damage to hair if not properly moisturized, properly moisturized, resulting in hair that is resulting in hair that is constantly fried and frizzy, constantly fried and frizzy, making it difficult to making it difficult to manage. But styling isn't the manage. But styling isn't the only cause of follicle only cause of follicle damage. Changing the damage. Changing the different hair styles and different hair styles and color causes damage to the color causes damage to the hair. Weather-beaten hair hair. Weather-beaten hair becomes dry and brittle over becomes dry and brittle over time, splitting into two or time, splitting into two or three fibres at the tips. three fibres at the tips.

CACARE RE FOFOR R DRDRY Y HAHAIRIR♣ Brush your on regular basis.Brush your on regular basis.♣ Always use a mild shampoo.Always use a mild shampoo.♣ Never brush wet hair.Never brush wet hair.♣ This might cause the hair to stretch and there by This might cause the hair to stretch and there by

break off.break off.♣ Dry it with your fingers or wide-tooth comb.Dry it with your fingers or wide-tooth comb.♣ Restrict blow drying your hair.Restrict blow drying your hair.♣ Never use dyes, instead of dyes use henna.Never use dyes, instead of dyes use henna.♣ Never wash your hair with too hot or cold water.Never wash your hair with too hot or cold water.♣ Never go out in the sun without covering your Never go out in the sun without covering your

head.head.♣ Add iron and minerals in the natural form in your Add iron and minerals in the natural form in your

diet. diet.

Be sure to take a bath everyday. It is vital Be sure to take a bath everyday. It is vital for you to take shower to make you feel for you to take shower to make you feel fresh.fresh.

To avoid wearing clothes of synthetic fabric To avoid wearing clothes of synthetic fabric that have immediate contact with the that have immediate contact with the skin.skin.

Use lotions with SPF to avoid skin Use lotions with SPF to avoid skin breakdown or dryness.breakdown or dryness.

Be sure to brush your teeth at least three Be sure to brush your teeth at least three times a day or every after meals you times a day or every after meals you have.have.

Be sure to have clean and neat hair always. Be sure to have clean and neat hair always. Comb your hair and design it according to Comb your hair and design it according to your preferences.your preferences.

Be sure to trim your toenails and fingernails Be sure to trim your toenails and fingernails always. Remember that dirt can always. Remember that dirt can accumulate underneath your nails.accumulate underneath your nails.

Avoid body odor and perspiration by using Avoid body odor and perspiration by using deodorant and anti-perspirant cosmetics. deodorant and anti-perspirant cosmetics. Remember that your perspiration affects Remember that your perspiration affects your over all smell and odor.your over all smell and odor.

Step1Step1-  First remove your nail polish of your hand.-  First remove your nail polish of your hand.Step2Step2 – Use a nail filer to shape your nails. Always file in  – Use a nail filer to shape your nails. Always file in

one direction only.one direction only.Step3Step3 – . Now take warm water in a big utensil. Put few  – . Now take warm water in a big utensil. Put few

drops of essential oil (any of your choice)+ 1tsp baking drops of essential oil (any of your choice)+ 1tsp baking powder (for skin softening)+ 1tsp mild shampoo (baby powder (for skin softening)+ 1tsp mild shampoo (baby shampoo)shampoo)

and soak your hands for 10min.and soak your hands for 10min.Step4Step4 -Wash hands in fresh water. Apply cuticle remover -Wash hands in fresh water. Apply cuticle remover

cream and gently push them backcream and gently push them backusing a cotton bud. Don’t cut your cuticles, instead using a cotton bud. Don’t cut your cuticles, instead

massage away dead skin usingmassage away dead skin usingcircular movements.circular movements.Step5Step5 – Apply a mild scrub to both hands and palm and  – Apply a mild scrub to both hands and palm and

massage gently.massage gently.Step6Step6- Wash it with warm water again. Remove all creamy - Wash it with warm water again. Remove all creamy

residue.residue.Step7Step7 -  While polishing your nails being from the center  -  While polishing your nails being from the center

of your nail. Paint one stroke in the center and then the of your nail. Paint one stroke in the center and then the sides of the nail. Let it dry completely before applying sides of the nail. Let it dry completely before applying the second coat.the second coat.

Step8Step8- After applying color apply topcoat as it will give - After applying color apply topcoat as it will give added protection and help your nail color to last longer added protection and help your nail color to last longer without chipping.without chipping.

Step 1)Step 1) – Remove all the traces of nail paint  – Remove all the traces of nail paint if any from your toe nails.if any from your toe nails.

Step 2)Step 2) – Either in a bucket or bathtub take  – Either in a bucket or bathtub take warm water. Soak your feet in this warm warm water. Soak your feet in this warm water for twenty minutes to soften water for twenty minutes to soften calluses and corns.calluses and corns.

Step 3)Step 3) -Scrub your feet with a scrub cream  -Scrub your feet with a scrub cream to slough away dead skin cells.to slough away dead skin cells.

Step 4)Step 4) – Use a pumice stone to soften  – Use a pumice stone to soften rough spots and reduce calluses.rough spots and reduce calluses.

Step 5)Step 5) – Apply a cuticle cream to soften  – Apply a cuticle cream to soften your cuticles. Use an cuticle pushing stick your cuticles. Use an cuticle pushing stick to gently push your cuticles back.to gently push your cuticles back.

Step 6)Step 6) -Then rub on a foot cream or lotion  -Then rub on a foot cream or lotion to your feet and calves. Spend some time to your feet and calves. Spend some time massaging your feet and calves. massaging your feet and calves.

Step 7)Step 7)Choose the perfect shade of nail polish Choose the perfect shade of nail polish and polish your toe nails. Use a shiny top and polish your toe nails. Use a shiny top coat if you prefer.coat if you prefer.

1. Don’t cross your arms or legs1. Don’t cross your arms or legs 2. Have eye contact, but don’t stare2. Have eye contact, but don’t stare3. Don’t be afraid to take up some space3. Don’t be afraid to take up some space4. Relax your shoulders4. Relax your shoulders5. Nod when they are talking5. Nod when they are talking6. Don’t slouch, sit up straight6. Don’t slouch, sit up straight7. Don’t touch your face7. Don’t touch your face8. Keep your head up8. Keep your head up9. Slow down a bit9. Slow down a bit10. Use your hands more confidently10. Use your hands more confidently 11. Don’t stand too close11. Don’t stand too close

The first step is to have a clean, moisturized face.The first step is to have a clean, moisturized face.Then start with your foundation. The last step is to Then start with your foundation. The last step is to

put on your mascara. Before that, put on your put on your mascara. Before that, put on your eyeliner. eyeliner.

When your eyeliner is done then you can apply eye When your eyeliner is done then you can apply eye shadow. Light colors for the base look best on shadow. Light colors for the base look best on most people. most people.

After the eye shadow application is completeAfter the eye shadow application is completeLightly brush some powder all over your face one Lightly brush some powder all over your face one

more time to set look.more time to set look.add the blush. A bronzer can be used in place of add the blush. A bronzer can be used in place of

blush for a more natural look.blush for a more natural look.The next application should be on your lips. Carefully The next application should be on your lips. Carefully

line your lips along your natural lip line, and then line your lips along your natural lip line, and then fill them in with the desired color of lipstick. fill them in with the desired color of lipstick.

A reasonable length A reasonable length skirt or trousers of a skirt or trousers of a non-jeans material non-jeans material combined with a top combined with a top (such as a dress shirt, (such as a dress shirt, or sweater set) is or sweater set) is considered considered acceptable. An acceptable. An informal dress with informal dress with appropriate skirt appropriate skirt length is also length is also acceptable. acceptable.

Sari fills a practical role as well Sari fills a practical role as well as a decorative one. It is not as a decorative one. It is not only warming in winter and only warming in winter and cooling in summer, but its cooling in summer, but its loose-fitting tailoring is loose-fitting tailoring is preferred by women who preferred by women who must be free to move as their must be free to move as their duties require. For this duties require. For this reason, it is the costume of reason, it is the costume of choice of air hostesses on Air choice of air hostesses on Air India. India. 

Wrap the scarf around your neck and Wrap the scarf around your neck and make sure both ends are even. Then, make sure both ends are even. Then, tie the scarf just as you would tie any tie the scarf just as you would tie any bow. You need a longer scarf for this bow. You need a longer scarf for this one. Then make a not like wraping a one. Then make a not like wraping a gift. Now it is ready.gift. Now it is ready.

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