Greg Gray's IT'S ALL ABOUT THE CUSTOMER EXPERIENCE - SWRO Seminar Overview
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IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC. THERE’S SOMETHING NEW FROM GREG GRAY...
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Transcript of Greg Gray's IT'S ALL ABOUT THE CUSTOMER EXPERIENCE - SWRO Seminar Overview
IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.
THERE’S SOMETHING NEW FROM GREG GRAY...
SEMINAR OVERVIEW
IT’S ALL ABOUT THE
CUSTOMER EXPERIENCE
EVERYTHING ELSE IS HOW YOU KEEP SCORE
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Greg GrayPRESENTER
AGENCY EXPERIENCE SCORES PORTFOLIO GROWTH
ALLSTATE FINANCIAL PRODUCTION PROFITABILITY
RETENTION HOUSEHOLD BUNDLING REFERRALS
SEMINAR OVERVIEW
CEO, RENAISSANCE UNLIMITED, INC.
Greg GrayWHO is this guy and WHAT does he know
about Allstate?
GREG HAS DONE WORK IN 13 ALLSTATE REGIONS
IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.
WITH THOUSANDS OF “ALLSTATERS" IN 42 STATES
IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.
NOW HE’S DEVELOPED A NEW SEMINAR FOR ALLSTATE AGENCY OWNERS AND STAFF
IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.
THE SEMINAR INCLUDESWhat Makes Loyal Customers Defect
Understanding exactly how an !Agency Experience Score is calculated and how you can affect it
Customer Experience as an Intentional Pursuit
Turning 7s and 8s into 9s and 10s - Lagniappe
Turning 7s and 8s into 9s and 10s - The 93% Rule
Leveraging your role as a Trusted Advisor
SEMINARHALF DAY3.5 - 4 HRS
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WHAT’S IN IT?
AGENT/STAFF
TAKEAWAYS?
SEMINARWORKBOOK
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IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.
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Register today!Register today!IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.
