A small contribution with a big impact.Let us help you protect the environment by making your vehicle repair process carbon-neutral.

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Putting a value on the invaluableGreenYield Index strategy and investments

Every day, collision shops repair around 50,000 cars. Providing these services in an environmentallyfriendly manner is no easy task. As one of the community’s premium service providers, we take our responsibilities seriously and rise to the challenge. Through a series of targeted investments and measures, we reduce our impact on the environment and conserve natural resources.

Our “GreenYield Offset Cost” offering now enables you to help protect the environment at our repair shop: the CO2 emissions that occur during the repair process can be offset by paying a small surcharge to reduce air emissions and hazardous materials, making your repair carbon-neutral. You can read more about theoffering and all the benefits on pages 8 and 9.

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Clear targets and concrete measures: our environmental strategy

For over a decade, this shop has been pursuing a sustain-able service strategy that places considerable emphasis on environmental protection. In operating our business, we aim to be energy-efficient, prevent pollution andminimize CO2 emissions.

Our environmental targets are based on the pollution prevention standards of the “Climate Leaders” action program launched by the United States EPA. We also gear our actions based on our energy conservation partnership with the U.S. Department of Energy, a commitment under the "Energy Star" program.

True to these standards, we implement our environmental strategy by taking concrete, verifiable measures in every area of our business as audited by third-party professionals.

Our investments: the figures and achievements

In implementing our environmental strategy, we have invested and introduced over 100 measures tooptimize our collision repair operations. This makes us one of the leading businesses when it comesto environmental protection. The following exam-ples demonstrate the extent of our efforts:

•Wehave reducedouroverall environmental footprint by 22 %.

•Wehave cutourelectricity requirements by 10 %.

•We reduced our heating requirements by 13%.Renewable energies now cover 12.5% of ourremaining requirements.

• Since 2009 we have invested in equipmentupgrades, conversions and refurbishments.

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Our climate deserves itCertified Green Investment reduces CO2 emissions

More investment for less CO2

Meltingglaciers,weather disastersandextremetemperature changes: the climatic events of late are an indication of the increasing strain on the environment. Which is why our shop focuses its efforts on minimizing air pollution. Already, we have met most of the interimtargets set for 2011. Through the following measures,for example:

• Weuse the"GreenYield Index”rating systemtopractice carbon-neutral business practices.

• Since the start of 2010, our shop has purchased most of its electricity from renewable sources.

•This shop operates one of the most efficient paintspraying technologies available.By 2012 we willlower our proportion of surface coatings with low-emission procedures to 15 %.

• Starting in 2012, this shop will begin using even lesshazardous chemicals and products.

Our climate protection investments are having an impact: despite an increase in business, we have cut our energy requirements by 10 %. And we are proud to have reduced our CO2 emissions by more than 9% since 2010. Based onour baseline situation in 2009, our shop is on track to meetor exceed its interim target of a 15 % reduction in Green-house Gas "GHG" by 2012.

Our environmental strategy places considerable emphasis on climate protection. We minimize our CO2 emissions through numerous measures and investments. These efforts are having an impact: since 2010, this shop has reduced its emissions by more than 9 %.

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For your contributionOur carbon-neutral repair solutions

This shop offsets the CO2 emissions that occur in the collision repair process. Our new "GreenYield Offset" offering makes it easy for you to contribute to climate protection too. For a small sur-charge, you can make the repair of your vehicle carbon-neutral. The environmentally friendly processes we use are given a third-party "certified green investment" label. Your voluntary contribution to counteract CO2 emissions through "GreenYield Offset" surchargesshows your personal commitment to protect the environment.

“GreenYield” Indexing: the easy way to report the environmental impact of repairing vehicles.

The processes and equipment used to repair vehicles consumes energy, thereby releasing a certain amountof CO2 into the environment.

If you decide to pay the “GreenYield Offset” surcharge when we repair your vehicle, this shop will offset theGreenhouse Gas emissions that occur in the repair process – making this service carbon-neutral. The “Certified Green Investment” and GreenYield Indexlabel is used to mark out carbon-neutral services.

The CO2 is offset by investing the full amount of the “GreenYield Offset” surcharges in climate protectionand purchasing high-quality, environmentally friendly products. You can read more about the GreenYield Offset charge and our compliance criteria on pages 10 and 11.

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A major impact at a small cost: the “GreenYield Offset" payment

Customers who support Certified Green Investmentshops are doing a huge amount for the environment – at a small cost to themselves: depending on theservice chosen, the “GreenYield Offset" surcharge is just small percentage of the repair price.

Making yourrepaircarbon-neutral does not cause you any additional paperwork. Our customer advisors would be happy to provide you with detailed information on “GreenYield Indexing” and the carbon-neutral service we practice to protect the environment and our community.

“GreenYield” support pays off for you and sends a message to other businesses

Makingour repair carbon neutral benefits not onlytheenvironment, but the local vicinity as well. You can help our effort to protect the environment through your "Green Yield Offset" contribution as we grow the neighborhood image as eco-friendly. At the beginning of each month, this shop provides a GreenYield Index rating to show the amount of CO2 offset from the year before.

For businesses with energy- and emissions-intensive operations, environmental protection is often a particu-larly thorny yet important issue. By making your repaircarbon-neutral, you can send a clear message toother businesses, your friends and your colleagues that you care about their health and the environment.

We would be happy to answer any questions you may have

Do you have any questions about our environmental efforts, the “GreenYield” offering in general or similar, carbon-neutral solutions for your home or business? Our customer advisors would be happy to provide you with detailed information. You will also find a wealth of information on the subject at www.greenyield.net.

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Projects that are worth the effortHow GreenYield ensures sustainable CO2 offsets

This shop fully offsets the CO2 emissions of “GreenYield” indexing by investing in climate protection products and equipment. We select the products and equipment in a transparent manner and in collaboration with professional partners. In combination with the strict requirements applied to Federal, State and local compliance regulations, we ensure sustainable offsets. Visit www.certifiedgreeninvestment.com to learn all about our efforts.

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Sustainability and quality: CO2 offset procedures and criteria

Supporting Certified Green Investment shops helps to protect the environment in that they offset the CO2 emissions that occur in repairing vehicles. A low index indicates low emissions, first, by investing in equipmentgeared to cut CO2 such as energy efficient lighting andsolar panels and, secondly, by purchasing eco-friendly products. The "GreenYield" Index shows how much thisshop has reduced its CO2 emissions. The "GreenYieldOffset" calculation is audited by Registered EnvironemntalAssessors in accordance with EPA standards, therebyensuring the sustainability of the offsets.

• High quality: Our shop supports only climate-related products as independently monitored for Federal Trade Commission Green Marketing Standards.

• Collaboration: Equipment is pre-selected based on the recommendations of independent professional

engineers. For quality assurance purposes, our shopcommissions external partners to certify our reports and compliance with the applicable regulatory agencies.

• Transparency: Pollution prevention and energy savingstechniques are selected by way of a multi-stage process. Information on this process can be accessed at any time at www.recomply.com.

www.greenyield.net – the interactive platform for collision repair climate protection

Our shop provides you with extensive information on its environmental efforts and the “GreenYield Offset" values. We also invite you to take part in viewing our performance. At www.greenyield.net, you can find out about our climateprotection efforts that have been implemented, follow theexperts through the auditing, assessment and monitoring process and have a say in the final choice. You will of course find further details of carbon-neutral commitmentand solutions at this web address as well.

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