Presented By

Gold Sponsors

For more than five decades, FSI has provided unwavering dedicationto the financial industry. As innovators, we developed bankingsystems that were efficient, intuitive, and affordable. As time changedavailable technologies, FSI continued to lead the way, updating ourproducts and adding to them as new possibilities emerged, whileremaining completely dedicated to the partnerships we formed overthe years and nurturing our new relationships.

What will financial institutions find at today’s FSI? They will findhundreds of committed professionals delivering the mostsophisticated and flexible data and item processing solutionsavailable. It is FSI’s goal to fully serve credit unions’ needs - deliverrefined and innovative products and services that will keep youconsistently ahead of the curve, while keeping your costs in line.

Put your trust in a company that offers stability, strength andcommitment. You’ll find your trust well placed! For moreinformation, call us toll free at 888-374-6200 or visit our websiteat www.insideFSI.net.

21 Harristown Road, Glen Rock, New Jersey 07452201.652.6000 • 888.374.6200 • www.insideFSI.net

• Core Processing• Item Processing

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• Web Hosting & Services

in our commitment.Trust

Come Visit FSI at Booth #82

Project1 3/29/2010 5:36 PM Page 1 (1,1)

Gold SPonSorS

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SilvEr SPonSor

Additional distinguishing attributes – favorable rates, great service, community involvement and charitable contributions – create an even better understanding of what a credit union is. The credit union standard of citizenship out-strips most businesses’ and lends credibility to their structural advantages. But good works alone don’t entitle a business to tax-exempt status. When the credit union tax exemption is challenged, it isn’t effective merely to cite dona-tions to the Little League or neighborhood free

clinic. Taxed, for-profit entities say they give to charity, too. Instead, credit unions must draw a link be-tween their structure (from which the tax ex-emption comes) and the good work they do daily, supporting members and communities. The positive social benefits credit unions de-liver then stand testament to the tax policy decision to allow not-for-profit, democratically controlled financial cooperatives to operate in the U.S. Parsing the credit union definition and re-lating the following three component ideas to the benefits they provide is an effective way of communicating the link between the unique tax-exempt structure of credit unions and the tremendous benefits they bring to their com-munities.

No profits Credit unions’ not-for-profit status distin-guishes the credit union as a business existing for a purpose other than enriching its owners. The purpose of credit unions is to provide high-quality, low-cost financial services. Con-versely, the purpose of for-profit institutions is to generate profit. If they provide good prod-ucts and services while doing so, it’s an added benefit.

thE CrEdit UnionParsing

difference

The credit union difference is real, tangible and meaningful. Unfortu-

nately, it isn’t always easy to put into words.

Lack of a clear, universally accepted description of the credit union dif-

ference has sparked some disagreement among credit union supporters.

This disagreement then plays into the hands of a banking lobby that

constantly twists the idea to suit its own narrow interests, especially when

attacking the credit union tax exemption.

credit unions most commonly are defined as “not-for-profit, democrati-

cally controlled financial cooperatives.” This legally mandated structure

is the basis for the tax exemption.

By rob Kimmet

Because credit unions are not-for-profit, rev-enue – ordinarily handed to third-party owners as corporate profit – instead is returned to mem-bers by improving product, price and service.

Democratic coNtrol Perhaps the least understood component is the idea of democratic control. While it’s pow-erful and important, the notion that a consumer has the opportunity to voice equal control over the future of his or her financial institu-tion is outside the experience of most consum-ers. Democratic control ensures that the credit union will be run for the benefit of all its mem-bers. Democratic control makes the credit union a part of the communities it serves rather than an engine of profit. Credit union members, who determine the future of the credit union, have no better use for its capital than to continue the credit union’s mission of service to the commu-nity. Stockholders who own a bank, however, always are looking for ways to make the bank more profitable, including merging or selling out of a market.

fiNaNcial cooperative The last of the three core components of the definition is the idea of the credit union as a financial cooperative. A cooperative business is established to benefit all of its members/own-ers. This notion has been with the credit union movement since its inception and clearly sepa-rates credit unions from all other financial busi-nesses.Credit unions are the most successful and wide-spread cooperative businesses in the U.S. This form of ownership provides a useful and es-sential check on the conglomerates exercising increasing control over retail commerce. Busi-nesses run by and for the people who use them set pricing and service benchmarks benefiting all consumers. Ultimately, if the many defenders of the credit union difference can agree on the basic elements of their arguments and then speak with one voice, the message will be heard loud and clear by consumers, policy makers and the financial services industry. Separating core concepts that define the credit union difference from characteristics is a good place to start. Rob Kimmet is senior vice president of

marketing for the Massachusetts Credit Union League. Contact him at 800-842-1242 or at rkimmett@cucenter.

What is a creDit UNioN? At its core, a credit union is a fundamentally different sort of financial institution. It is a not for profit, democratically controlled, financial cooperative. Each of those three characteristic brings unique advantages to the people who do financial business with a credit union. Because they are not-for-profit businesses, credit unions are not focused on maximizing profits – they are focused on service. So your credit union is constantly looking for ways to improve service and operate efficiently to make sure you get the best possible deal.Credit unions are democratically controlled.

Members are invited to attend credit union an-nual meetings and are responsible for electing a volunteer board of directors to represent them. Other financial institutions have boards elected by stockholders, who are focused on maximiz-ing profits. And if that means selling out to a competitor or leaving a neighborhood or town, well, that is just what they will do. A cooperative business follows a model that is built on serving the needs of its users. Mem-bers-centered product development and com-munity involvement is central to the philosophy behind every credit union. A credit union is a financial institution that treats its members like they own the place, be-cause they do!

Delivering High Quality Insurance Products & Advice to:

Credit Unions looking for an insurance partner with a robust set of products and unsurpassed customer service.

Small Businesses in need of comprehensive customized insurance solutions for your business and its employees.

Individuals who want help managing the risks of everyday life; we’ll craft cost-effective solutions and be your advocate every step of the way.

Delivering Value and ExpertiseCUAlliance professionals are focused on delivering exceptional service and superior coverage. We work to understand your individual needs and craft the best insurance solution at competitive prices. Our experience and knowledge, coupled with our commitment to our customers, enables us to proactively identify inadequate or unnecessary coverage and recommend just the right coverage for you.

Customer CommitmentBeing your trusted advisor and providing you with peace of mind is our number one goal. Our experts will make the entire process as easy as possible for you by providing unsurpassed service, expedited claims and customer advocacy. At CUAlliance we adhere to the highest standards of excellence, integrity and professionalism in all our relationships.

800-287-3379www.cualliance.com

Delivering High Quality Insurance Products & Advice to:

Credit Unions looking for an insurance partner with a robust set of products and unsurpassed customer service.

Small Businesses in need of comprehensive customized insurance solutions for your business and its employees.

Individuals who want help managing the risks of everyday life; we’ll craft cost-effective solutions and be your advocate every step of the way.

Delivering Value and ExpertiseCUAlliance professionals are focused on delivering exceptional service and superior coverage. We work to understand your individual needs and craft the best insurance solution at competitive prices. Our experience and knowledge, coupled with our commitment to our customers, enables us to proactively identify inadequate or unnecessary coverage and recommend just the right coverage for you.

Customer CommitmentBeing your trusted advisor and providing you with peace of mind is our number one goal. Our experts will make the entire process as easy as possible for you by providing unsurpassed service, expedited claims and customer advocacy. At CUAlliance we adhere to the highest standards of excellence, integrity and professionalism in all our relationships.

800-287-3379www.cualliance.com

CUAlliance will be at the Greater New England Credit Union Show

See us at booth #18!

At its core, a credit union is a fundamentally different sort of financial institution. It is a not for profit, democratically controlled, financial cooperative. Each of those three characteristic brings unique advan-tages to the people who do financial business with a credit union.

Monday, April 19, 2010Exhibitor booth SEt-up .................................. 12:00pm - 6:00pm

Exhibitor rEcEption (cocktAIls And hors d’oeuvres) .................. 4:00pm - 5:00pm

Tuesday, April 20, 2010

Exhibitor SEtup ................................................ 6:00am - 8:00am

Show opEnS for All AttEndEES ..................................8:00am Attendee/vendor complimEntAry brEAkfASt ............................. 8:00am - 8:45am

Grand Ballroom

SbA 101 .......................................................9:00 a.m. - 11:00 a.m.u.S. SmAll buSinESS AdminiStrAtion More credit unions are extending their reach to the small business community. Here’s a primer on how to do business with the U.S. Small Business Administra-tion, and how to safely grow your credit union’s business loan portfolio.

mAking thE moSt of Director’s room

houSing pArtnErShip finAncE ................. 9:00 a.m. - 9:45 a.m. fEdErAl homE loAn bAnk of boSton The Mortgage Partnership Finance program gives members of the FHLBank System a competitive alternative to selling their mortgages to secondary market agencies. Learn how the MPF Xtra product enables member financial institutions to offer competitive interest rates for long-term, fixed-rate mortgage loans, with-out assuming any of the credit risk associated with a credit-enhancement obliga-tion. Member institutions do not retain credit risk for loans sold under the MPF Xtra product, there are no risk-based capital or credit-risk collateral requirements, and there is no leverage capital requirement. The MPF Xtra product offers member institutions an attractive alternative for selling first mortgage loans that they originate, allowing them to take advantage of a product designed to transfer loan risks to the investor.

mAximizing mEmbEr rElAtionShipS Director’s room

to drIve servIce And sAles ....................... 9:00 a.m. - 9:45 a.m. Econiq Imagine this … a simple, smart way to improve the service you deliver to your members while increasing cross sales from frontline employees by at least 25%. Every day your members tell your staff about things that are going on in their lives; important nuggets of information that if used correctly can help to ef-fectively match the right service and sales offers with the right members. You will learn simple, smart but immensely impactful ways to systemically use and analyze the life event information your frontline knows about your members, and the dormant data you have in your internal systems, to drive service or sales prompts to the frontline for action or automated referrals to other divisions of the busi-ness for follow up.

mAking minority seminar room

mArkEting work ........................................ 9:00 a.m. - 9:45 a.m. nEw EnglAnd finAnciAl mArkEting ASSociAtion Learn from a case study. We’ll take a look into HarborOne Credit Union’s Multi-Cultural Banking Center: A progressive and highly successful business model for bringing the un and under-banked into mainstream banking” Presented by Leo MacNeil, senior vice president, HarborOne Credit Union.

building mEASurAblE ExEc bEnEfitS Colonial room

plAnS thAt ASSurE duE diligEncE ............ 9:00 a.m. - 9:45 a.m. burnS-fAzzi, brock & ASSoc.Strategies to reward your executive talent don’t have to be as complex as you may think. We’ll discuss different aspects of effective compensation in the Credit Union market, including:

Description of competitive compensation programs• Current survey information from various sources showing what peer •

Credit Unions are providing Discussion of risks to consider when developing a program and ways •

to mitigate those risks

How to build the right compensation program for your Credit Union • to ensure alignment with Credit Union goals

Board due diligence necessary to guarantee the safety and soundness • of the institution

How to measure the success of your program – calculating the • Return on Human Capital

executIve comp: AttrActIng And seminar room

rEtAining tAlEnt And lEAdErShip ........ 11:15 a.m. – 12:00 p.m.kAEding ErnSt & co. Within the Credit Union Movement, there is now heightened competition for leadership talent that blurs the lines between the Credit Union Movement and the rest of the financial services sectors. Many former bankers are now credit union CEO’s, CFO’s and senior lenders. The importance of attracting and retaining the talent required to deal with the increasing complexity of today’s business and regulatory environment makes programs like SERP’s (Supplemental Executive Retirement Plans) more important than ever. The presentation will focus on executive compensation with emphasis on SERP’s, carve out long term care programs and the legal and regulatory issues related to them. This program will provide insights into the advantages and disadvantages of the plans and their funding.

troubled debt restructurIng: mAking thE connEction bEtwEEn Colonial room

Accounting And lEnding. .................. 11:15 a.m. – 12:00 p.m.wolf & compAny, p.c. Attendees of the session will: Learn how you can help bridge the communication gap between Finance and Lending; Identify loan modifications that qualify for Troubled Debt Restructuring; and Determine how continued accounting effects your financial statements. Director’s room

tAlEnt mAnAgEmEnt 2010 ..................... 11:15 a.m. – 12:00 p.m.nEw EnglAnd collEgE of buSinESS & finAncEAre your employees engaged, motivated, and happy? In these challenging economic times, this question is more relevant than ever. Focusing your limited resources on keeping your employees productive and feeling valued will improve company production and retention, thus reducing the cost of employee turnover. Learn the 5 principles—that don’t require financial investment— that can help you retain and groom talented employees: Develop a clear Career Path within your organization, Preserve your organization’s future by Succession Plan-ning, Monitor progress by Employee Performance Planning, Educate through Employee Development Planning, Maintain your company’s competitive edge through Communication and Feedback. Do not miss this opportunity to discuss and share how to educate, and professionally develop your employees so your organization will continue to thrive and prosper.

buffEt lunchEon for All AttEndEES & ExhibitorS ........................12:00 p.m. - 1:15 p.m.CEO/CFO Luncheon (invitation only)

AlternAtIve cApItAl solutIons Colonial room

for growing cus .......................................1:15 p.m. – 2:00 p.m. StifEl nicolAuS The competitive landscape for financial institutions is in upheaval, and credit unions are poised to be big winners. But growing market share, expanding boundaries, and adding new services requires solid regulatory capital support. However, credit unions are currently restricted to raising capital only through retained earnings, a challenge when earnings are under pressure. That’s why credit union trade groups are lobbying Congress for the power to raise much-needed capital. This session will include a straight-talking analysis of legislative progress toward alternative capital solutions for credit unions, and look at issues Credit Union CEOs are facing as they decide how best to serve their members and communities.

rAfflE ............................................................................. 2:15 p.m. (for credit union executives only and must be present to win)Exhibit hAll cloSES ...................................................... 2:30 p.m.

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Nicholas Barrett & Associates

(12)

Innovative Business Systems, Inc.

(14)

Valley Communications

Systems, Inc. (15)

PowerPay (16)

The Warren Group (17)

CUAlliance (18)

Southern Auto Auction

(19)

O.M. Financial Group (20)

Marquis Software Solutions

(21)

CRI Solutions (22)

National Creditors Connection, Inc.

(NCCI) (23)

LEVEL5, LLC (24)

Geezeo (25)

Mortgagebot LLC (26)

CUMAnet, LLC(27)

NEFMA(28)

Raoust + Partners (29)

Garda Cash Logistics (30)

Mvi-Millennial Vision (31)

MortgageClick(32)

Focus Technology Solutions

(60)

Avista Solutions(59)

New England College of Business

and Finance(58)

PHH Mortgage(57)

Stifel Nicolaus (61)

Auto Auction of New England

(62)

Wolf & Company(63, 56)

Lighthouse Computer Services,

Inc. (77)

CUERA (76)

NEACH (75)

Franklin American(78)

Calyx Software (79)

Radian Guaranty(74)

Specialized Data Systems, Inc.

(73)

Access to Money (80)

SWBC (43)

PCLender.com(41)

Innovative Card Services, LLC

(40)

Primax (44)

John M. Floyd & Associates

(45)

Deluxe Financial Services

(39)

COCC(46)

Partners Benefit Group, Inc.

(38)

Donnegan Systems (11)

Financial Service Centers Cooperative,

Inc. (10)

Credit Union Insurance

Resources, LLC (9)

New England Design Associates

(8)

Allied Solutions (7)

Burns-Fazzi, Brock(6)

New England Money Handling

Systems(5)

Hill Creek Consulting, LLC

(3)

CUDL Auto Smart

(2)

Diebold(1)

Zero In Media LLC(81)

NES Group (72)

FSI - Financial Services, Inc.

(82)

Financial Management

Solutions, Inc. (71)

GraVoc Associates, Inc. (70)

Fiserv Solutions, Inc. (83)

Enterprise Car Sales (69)

ICS Compliance(84)

Kaeding, Ernst & Co. (85)

Winbrook (68)

Econiq (86)

Berry Dunn McNeil & Parker

(87)

i365, A Seagate Company

(88)

Massachusetts Credit Union League(64, 55)

Cathedral Corporation (54)

Reliable Technologies

(65)

(53)Members United Corporate FCU

(66)

(67) MSIC (52)

Parent, McLaughlin & Nangle, CPAs,

Inc. (89)

Money Management International

(90)

Credit Union On-Line, Inc.

(91)

CO-OP Financial Services

(92)

CUNA Mutual Group (37)

MemberClose (47)

Lee & Mason Financial Services,

Inc. (36)

SilverTech, Inc. (48)

PSCU Financial Services

(35)

Members Mortgage Company

(49)

Buckley Technology Group, LLC

(34)

Synergent(50)

Magee Company (51)

Allanach Mortgage Group Corporation

(33)

Cummins-Allison Corp.(13)

eNTraNCe

1 diebold 2 cudl Auto Smart TBD

3 hill creek consulting, llc 5 new England money handling Systems TBD

6 burns-fazzi, brock waterford crystal

7 Allied Solutions TBD8 new England design Associates 9 credit union insurance

resources, llc Sporting Event Tickets

10 financial Service centers cooperative, inc. $50 Credit Union for Kids Gift Card

11 donnegan Systems 12 nicholas barrett & Associates Wii

13 cummins-Allison corp. $100 American Express Gift Card

14 innovative business Systems, inc. Wii Fit Plus

15 valley communications Systems, inc.

16 powerpay 17 the warren group

18 cuAlliance - A subsidiary of insurance trust Wii System

19 Southern Auto Auction

20 o.m. financial group

21 marquis Software Solutions 22 cri Solutions Amazon Gift Card

23 national creditors connection, Inc. (nccI) iPod

24 level5, llc Lobster Dinner25 geezeo 26 mortgagebot llc 16 gigabyte iPod Nano

27 cumAnet, llc Visa Gift Card

28 new England financial marketing Association Apple iPod

29 raoust + partners $100 American Express Gift Card

30 garda cash logistics

31 mvi-millennial vision TBD

32 mortgageclick / prime Alliance 33 Allanach mortgage group corporation

34 buckley technology group, llc Digital Picture Frame

35 pScu financial Services

36 lee & mason financial Services, inc. Amazon Kindle

37 cunA mutual group

38 partners benefit group, Inc. 39 deluxe financial Services $100 Visa Gift Card

40 innovative card Services, llc $100 Visa Gift Card

41 pclender.com, inc.

43 Swbc 44 primax $500 Gift Card

45 John m. floyd & Associates TBD

46 cocc 47 membersclose 48 Silvertech, inc. 1 Hour Post Show Website Consultation

49 members mortgage company $100 American Express Gift Card

50 Synergent iPod Touch51 magee company TBD

52 mSic Super Size Putter & Golf Balls

54 cathedral corporation 56 Wolf & company (booth 1) 57 phh mortgage Digital Camera

58 new England college of business and finance A scholarship worth up to $50,000 could be yours! Enter the New England College of BusinessandFinance(NECB)raffle for a chance to win a scholarship that will cover the complete tuition cost of an online Associate’s, Bachelor’s or Master’s degree program at NECB. Visit NECB at Booth #58. Drawing will be one week after the conference.

Free Course for 10 people

59 Avista Solutions Gift Card

60 focus technology Solutions Netbook

61 Stifel nicolaus 62 Auto Auction of new England GPS Navigation System

63 Wolf & company (booth 2) 65 reliable technologies TBD

66 members united corporate fcu 68 winbrook TBD

69 Enterprise car Sales GPS Garmun Model

70 gravoc Associates, Inc. Kindle

71 financial management Solutions, inc. Kindle

72 nES group Golf Putter & Golf Balls

73 Specialized data Systems, inc. MP3 Player

74 radian guaranty TBD

75 nEAch TBD

76 credit union employers’ retirement Association (cuerA) Red Sox Tickets

77 lighthouse computer Services, inc. Signed New England Patriot Jersey - #57 Steve Nelson

78 franklin American mortgage company

79 calyx Software 80 Access to money

81 zero in media llc 82 fSi - financial Services, inc TBD

83 fiserv Solutions, inc. TBD

84 icS compliance TBD

85 kaeding, Ernst & co.

86 Econiq TBD

87 berry dunn mcneil & parker LobsterRaffle

88 i365, A Seagate company 89 parent, mclaughlin & nangle, cpAs, inc. 90 money management international Kindle

91 credit union on-line, inc. TBD

92 co-op financial Services Wine set

55, 64 massachusetts credit union league

Gold Sponsor Profiles

Econiq is a rapidly growing company that specializes in providing frontline sales ef-fectiveness solutions that are proven to deliver a minimum 25% increase in cross sales. Econiq is different because it provides a systematic way to capture the everyday information members share with frontline staff. It analyses this information for cross sales and service opportunities and where there is a match it drives prompts to front-line staff about products and services appropriate to the member’s needs or refers the identified opportunity to another division of the business.

Econiq brings the frontline relationship back into member sales and service. What’s more it because it requires no technical integration with existing systems, can be deployed in days and delivers results within weeks. Visit “http://www.econiq.com” www.econiq.com

Burns-Fazzi, Brock -- a leading executive compensation and benefits consultant -- of-fers analysis, design, implementation, documentation, and administration services to the nation’s credit unions. Tailored solutions address specific needs within each credit union, most frequently to recruit, retain, and reward executive talent.

Headquartered in St. Louis, Stifel Nicolaus is a leading investment banking firm working with credit unions, developing and executing a broad spectrum of proac-tive liability management strategies, fixed-income securities transactions, capital-raising strategies, and total balance sheet optimizations. Among our focus is serving non-profit corporations. We help municipalities, mutual savings banks, and other cooperatives raise capital to grow and better serve their constituents.New England College of Business and Finance

New England College of Business and Finance (NECB) is a premiere institution with respected degrees and high-quality online courses that provide students with relevant skills and expert knowledge from business leaders. NECB provides state-of-the-art online courses, at the undergraduate and graduate levels, taught by a blend of seasoned practitioner and research faculty. The College has been educating the business community for more than 100 years. New England College of Business and Finance is accredited by the New England Association of Schools and Colleges (NEASC), and is licensed by the Massachusetts Department of Higher Education. For more information about NECB, visit www.necb.edu.

Wolf & Company’s financial institution practice is one of the largest in New England, providing over 180 institutions with accounting, tax, risk management, and business consulting services. Our clients range in size from $3 million to $9 billion in assets and benefit from our depth of knowledge, industry experience and the unequaled value our services provide in the form of practical solutions such as our online WolfPAC SM Integrated Risk Management service. With additional offices in Springfield, MA and Albany, NY, our local decision-making capability ensures that we are able to address the needs of our clients in a collaborative and timely manner.

Kaeding, Ernst & Company is a leading provider of Employee Benefit programs throughout New England. Over the past 30 years the firm has cultivated a loyal clien-tele by delivering innovative state of the art solutions promoting the best interest of our clients. Whether in the arena of executive benefit plans or core benefit programs we strive to be valued business partners not just a vendor quoting a price. This ap-proach has fostered strong client retention, client referral and the solid growth of the firm. Our work in the Credit Union Movement has earned high praise for which we are very grateful.

Please Join Us

Save the Date – Fall ConferencesDesigned with your credit union in mind, Members United’s 2010 conferences promote exchange

between subject-matter experts and participants, and are packed with actionable information.

Operations Outlook ConferenceOctober 18-20 in Albany, NY

Economic Forum Choose November 3-5 in Oak Brook, IL or November 8-10 in Albany, New York

More Information Coming Soonwww.membersunited.org

Call 617-896-5392 and speak with an Account Manager or email datasolutions@thewarrengroup.com

Contact us Today!

Monitor, analyze and track commercial or residential lending activity with monthly, quarterly and annual Mortgage MarketShare Reports.

The Information You Need and More:

• Measure sales performance against competition and market activity

• Identify high-performing competitors

• Locate and target emerging markets

• Determine sales territories and quotas

• Benchmark the productivity of originators and offices

• Track market share trends and rankings

• Demonstrate compliance with the Community Reinvestment Act

Custom Market Share Research

Our Custom Market Share Research services can assist you with growing your

business, managing your sales force and responding to rapid changes in the

marketplace. They always provide a competitive advantage when making pivotal

decisions under challenging market conditions.

Gain an Informed,Competitive Advantage

The Warren Group gives you the ability to dissect and analyze the mortgage lending market as you define it: by

time period, lending territories, geographic area, mortgage type, and mortgage amount. These reports allow you

to view market trends, monitor competitors and measure your own market penetration. Tell us your objectives

and we’ll supply the comprehensive reports that tell you what you want to know.

Provided by The Warren Group | www.thewarrengroup.com

MarketShare ReportsMortgage

Are worries of paymentsrisk management andcompliance keeping you up at night?

Credit unions of all sizes

face a complex and growing

number of challenges due to

the economy, technology and

of course criminal activity.

Losses in payments process-

ing due to account takeover,

security lapses and insider

fraud can have a significant

impact on your credit union’s

ability to maintain member

loyalty and satisfaction.

WECANHELP!

NEACH provides essential services for credit unions including:

� Risk management, compliance and audit services

� ACH Rules guidance and operational support

� Education and training

� Payment strategy services

� Marketing tools, and more.

The services you need from a partner you can trust.

Contact NEACH today at

781.321.1011 or

info@neach.org

Stop by the NEACH Booth #75 and pick up your FREE copy of NEACH’s new white paper highlighting the most important issues indeveloping a sustainable risk management program for your credit union’s payments processing.

See Us Today At

Booth #68