Great Firms Think Aligned alignment of inter-organizational business processes

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Delft University of Technology – Erasmus University Rotterdam University of Twente – Radboud University Nijmegen University of Groningen – Eindhoven University of Technology Great Firms Think Aligned alignment of inter-organizational business processes Rolf P. Perié MSc. Delft University of Technology, Aerospace Management and Operations

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Great Firms Think Aligned alignment of inter-organizational business processes. Rolf P. Perié MSc. Delft University of Technology, Aerospace Management and Operations. Aircraft industry. Airports. Airlines. Civil Aviation Authorities. Passengers. Air Transport System. - PowerPoint PPT Presentation

Transcript of Great Firms Think Aligned alignment of inter-organizational business processes

Page 1: Great Firms Think Aligned alignment of inter-organizational business processes

Delft University of Technology – Erasmus University Rotterdam University of Twente – Radboud University Nijmegen

University of Groningen – Eindhoven University of Technology

Great Firms Think Alignedalignment of inter-organizational business processes

Rolf P. Perié MSc.Delft University of Technology,

Aerospace Management and Operations

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Air Transport System

Airports

Airlines

Civil

Aviation

Authorities

Aircraft

industry

Passengers

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Unit Cost Comparison European Flag Carrier Models vs. LCC

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Research focus within national civil aviation

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Research Question

Which factors determine dyadic alignment of business processes at

KLM and?Which are the factors for alignment of

dyadic business processes at KLM and AAS?

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Targeted Dyadic Business Processes

Environmental CapacityNetwork AnalysisInfrastructure PlanningAircraft Stand Allocation

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Dyadic Alignment

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Factor Occurrence Matrix

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5.20

4.40 4.8

94.8

0 5.60

5.10 5.22

4.78

6.00

5.60

4.30

5.25

4.50 4.7

55.9

04.0

05.1

0 5.40

5.40

4.90

4.33

5.25

4.22

4.00 4.6

3 5.10 5.4

05.3

05.1

0 5.20

4.50

1.80

2.60 2.1

12.2

0 1.40

1.90 1.78

2.22

1.00

1.40

2.70

1.75

2.50 2.2

51.1

03.0

01.9

0 1.60

1.60

2.10

2.67

1.75

2.78

3.00 2.3

8 1.90 1.6

01.7

01.9 1.8

2.5

1

2

3

4

5

6

7

1.CE 2.MS 3.OS 4.OF 5.SC 6.GF 7.NCF 8.CCF 9.PCF 10.SND 11.TB 12.Att 13.Int 14.MA 15.MD 16.PB 17.JI 18.CI 19.CS 20.Ceff 21.CP 22.CO 23.CA 24.C&P 25.R&R 26Mns 27.CSp 28.Sh 29.L&T 30.DR 31.CR

Factor nr. (abbreviations)

Avarag

e Fact

or Scor

e/Ava

rage D

elta Fa

ctor

Average Factor Score Average Delta Factor

Average Factor Score and Average Factor Delta

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Factor Delta vs. Occurrence Plot,

for Alignment

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Factor Delta vs. Occurrence Plot, Example for Alignment

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Factor Potential for Alignment

Potential for Alignment Abb Factor

HIGH MEDIUM LOW CE Cooperation Experience KLM - AAS MS Management Skills AAS KLM OS Organisational Skills KLM - AAS OF Objectives Fit KLM AAS SC Structural Compatibility KLM AAS GF Geographical Fit KLM - AAS

NCF National Culture Fit KLM - AAS CCF Corporate Culture Fit KLM - AAS PCF Professional Culture Fit KLM - AAS SND Social Network Development KLM - AAS TB Team Building AAS KLM Att Attitude KLM - AAS Int Integrity KLM - AAS MA Mutual Acceptance KLM AAS MD Mutual Dependence KLM AAS PB Power Balance KLM AAS JI Joint Image KLM - AAS CI Communication Intensity KLM - AAS CS Communication Systems KLM - AAS

CEff Communication Effectiveness

KLM - AAS

CP Communication Pro-

activeness AAS KLM

CO Cooperation Objectives KLM AAS CA Cooperation Assessment KLM AAS

C&P Coordination & Planning KLM - AAS R&R Roles & Responsibilities KLM AAS Mns Mind-set KLM AAS CSp Collaborative Support KLM AAS Sh Sharing KLM - AAS

L&T Learning & Training KLM AAS DR Dedicated Resources KLM - AAS CR Conflict Resolution AAS KLM

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Priority Factors for Alignment

Group AAS KLM

Corporate Culture Fit Corporate Culture Fit

Coordination & Planning Coordination & Planning

Objectives Fit Objectives Fit

Structural Compatibility Structural Compatibility

Mutual Acceptance Mutual Acceptance

Power Balance Power Balance

Cooperation Objectives Cooperation Objectives

Roles & Responsibilities Roles & Responsibilities

Collaborative Support Collaborative Support

Organisational Skills Organisational Skills

Attitude Attitude

Integrity Integrity

Joint Image Joint Image

Communication Systems Communication Systems

Communication Effectiveness Communication Effectiveness

Sharing Sharing

Dedicated Resources Dedicated Resources

Management Skills Management Skills

Team Building Team Building

Mutual Dependence Mutual Dependence

Communication Pro-activeness Communication Pro-activeness

Cooperation Assessment Cooperation Assessment

Mind-set Mind-set

Learning & Training Learning & Training

Conflict Resolution Conflict Resolution

Cooperation Experience Cooperation Experience

Geographical Fit Geographical Fit

National Culture Fit National Culture Fit

Professional Culture Fit Professional Culture Fit

Social Network Development Social Network Development

Communication Intensity Communication Intensity

LOW

HIGH

MEDIUM


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