GRAFFITI MANAGEMENT PLAN RESEARCH - VIC · 2018-12-12 · graffiti from public property (89%) and...
Transcript of GRAFFITI MANAGEMENT PLAN RESEARCH - VIC · 2018-12-12 · graffiti from public property (89%) and...
GRAFFITI
MANAGEMENT PLAN
RESEARCH
9016 – el/slp/am
August 2018
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Table of Contents
Executive summary 3
Background & objectives 5
Sample 6
Key findings 7
Full data results 14
Appendix: Survey Tool 38
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Executive summary Extent of graffiti in the Bayside area is
not perceived as worse than elsewhere
While 1 in 6 residents surveyed agreed that
graffiti was a big issue for Bayside and 1 in
5 agreed that there was ‘a lot of graffiti’ in
the area, only 3% felt that it was worse
than other areas.
While not a major issue, when prompted
2 in 5 residents expressed some level of
concern
Over half of all residents were not really or
at all concerned about graffiti (57%).
However, 23% expressed at least
moderate concern over graffiti in the
Bayside area, with a further 20%
somewhat concerned, suggesting that this
area warrants further investigation as
currently being undertaken by Council.
Graffiti is generally seen as a consistent
issue
Most residents felt that the level of graffiti in
Bayside had not changed over the past
year (63%).
Council is currently seen as being a responsible party for
graffiti removal on both private and public property
Satisfaction with Council’s response to graffiti is currently at good
levels (67%) and similar to satisfaction with its response to other
issues (63%). Where satisfaction with Council response was low,
this was due to perceived slow or lack of action, which may be
linked to perceptions of Council’s responsibilities in this area.
Most commonly, Council is seen as responsible for removal of
graffiti from public property (89%) and street signs (79%). Between
38% and 51% also believe that Council is responsible for removal of
graffiti from bus shelters, signage, power poles and signal boxes,
while approximately 20% believe Council to be responsible for
graffiti removal from private property and railway infrastructure.
2 in 5 residents had noticed graffiti in the past week
39% of residents had noticed graffiti in the Council area in the past
week, most commonly on private homes or fences (28%), or shops
and businesses (25%).
However, very few are reporting, either to Council or other
authorities
Graffiti had a low level of reporting, either to Council or other
authorities (3% each). This was mostly due to not having any issues
to report (82%), rather than apathy (11%). It should be noted that
4% of residents surveyed did not report to Council because they felt
nothing would be done – more than the proportion that actually
made a report – once again reinforcing the need for Council’s
communication of its responsibilities in this area.
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4 Executive summary (cont.)
Recommendations
• Private residential and business property were most
cited as the areas where graffiti was seen, hence
consideration could be given to prioritise assistance to
these owners
• Where satisfaction was low with Council response, this
was due to perceived slow or lack of action. This may be
improved by:
o Managing expectations of response times, which
may help improve satisfaction in this area (where
Council is responsible)
o Improving awareness of responsibility for graffiti
removal and Council’s role
• However, Council should remain helpful even where it is
not their responsibility: ensuring customer service staff
are assisting with redirecting residents to the appropriate
authority for reporting, or providing a list of expert
contacts for graffiti removal, both of which may help
residents to feel more supported on this issue.
• As follow-up actions, Council could also consider:
o Undertaking education to improve awareness around
how to report graffiti; while not a major reason for
non-reporting, awareness was only at 54%
o Creation of a directory for appropriate authorities to
contact or expert assistance re graffiti removal, that
can be accessed online or via printed copies at
Council offices
Residents would like to see Council do more,
although suggestions for action were
generally outside of Council’s current
responsibility
1 in 3 residents surveyed agreed that Council
should do more about graffiti. 33% also felt that
Council should be responsible for graffiti removal
from private property.
Increasing penalties was the most commonly
suggested action that residents would like to see
from Council (19%). Other top suggestions were
to increase cameras (12%) and increase the
presence of police or other security officers
(12%). These suggestions were generally for
actions that would require law enforcement co-
operation, which are not necessarily within
Council’s role.
Most residents were not aware of initiatives that
other councils have implemented in regard to this
matter, but 6% did suggest street or graffiti art
programs, which could potentially be
accommodated within the Council’s role.
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Background & objectives
Background
Graffiti is a visible issue and can negatively impact
the community’s views of an area. Bayside City
Council has many high quality buildings and
landscapes which means that, even with a relatively
low occurrence, graffiti is a very visible issue for the
area.
As a result, there are highly engaged community
members who are passionate about addressing this
issue.
Bayside City Council sought community engagement
as part of the development of a Graffiti Management
plan to provide direct input into decision making for
actions and priorities.
newfocus was commissioned to undertake
community research with the general population of
Bayside City Council to give insights into the broader
community perceptions on graffiti.
Objectives
The research sought to identify the scope of perceptions
of graffiti as a problem in the Bayside Community.
The specific objectives from quantitative surveying were:
» Measure perceptions of how significant an issue
graffiti is in the wider community by gauging:
o Current reporting habits, satisfaction with
response and inhibitors to reporting
o Level of concern over graffiti
o Perceptions of prevalence of graffiti in the
area
o Consideration of increase or decrease in
graffiti over time
» Attention to where graffiti occurs to identify priority
areas
» Identify awareness of responsibility for graffiti
removal (including awareness of reporting
channels)
» Determine desired actions from Council to reduce
graffiti
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Sample
Telephone surveying was conducted between the
30th of July and the 7th of August 2018 by 10
interviewers. The interviews each took an average of
9 minutes to complete.
This research was conducted in compliance with
ISO:20252.
Quantitative telephone surveys with City of Bayside residents
*Population estimates based on Bayside City Council ABS Estimated Resident
Population for 2017. Source: Profile ID.
**Accuracy at one point in time refers to the accuracy of results should you take a
sample of the population now compared to if you had results for every single
member of the population. Calculation of the level of accuracy is based on the
size of the population that your sample is drawn from. The level of accuracy
increases as the size of the sample approaches the size of the population. For
example, for a sample of 400 if the level of accuracy at one point in time is
quoted at ±4.91% for the population aged over 60, this means that the
measurement of items in the study accurately represents the measurement of
these same items in the population, within a range of ±4.91%.
Total sample Population* Accuracy**
401 104,030 ±4.91
Segment Total
18-29 years 33
30-39 years 40
40-49 years 72
50-59 years 96
60-69 years 73
70+ years 87
Total 401
Age
Segment Total
Beaumaris 50
Black Rock 32
Brighton 96
Brighton East 65
Cheltenham / Pennydale 12
Hampton 54
Hampton East 23
Highett 24
Sandringham 45
Total 401
Suburb
Segment Total
Male 196
Female 205
Total 401
Gender
KEY
FINDINGS
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3%
97%
Yes
No
Only 3% had reported graffiti to Council; most satisfied with response Key findings – reporting of graffiti
Low levels of graffiti being an issue reported to Council
» Only 3% of those sampled had reported graffiti to
Council in the past 12 months
» No significant differences in reporting by age or suburb
» Phone was the top method by which respondents had
contacted Council in this regard
Most were satisfied with Council’s response to graffiti
» Of the 12 people who had reported graffiti, 8 were
satisfied or very satisfied with the response from Council
» While a small sample, this is similar to satisfaction in
general with Council’s response to similar issues (63%
satisfied/very satisfied with response to other issues)
» Generally, those satisfied reported that this was due to
prompt graffiti removal
» For those neutral or dissatisfied, they reported that this
was as a result of lack of action, or graffiti removal
taking too long
Graffiti is not a top issue for reporting to Council. Increasing
satisfaction with Council’s response may require a
combination of improved response times (where Council is
responsible for removal) and managing expectations or
redirecting as necessary.
Reported graffiti to Council – past 12
months (unprompted and prompted)
(n=401)
Phone Face-to-face Website Email
n = 11 n = 1 n = 1 n = 1
How graffiti was reported
67% 17% 17% n=12
Satisfied/very satisfied Neither Dissatisfied/very dissatisfied
Satisfaction with Council’s response
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4 in 5 residents did not have an issue to report Key findings – reporting of graffiti (cont.)
Most residents did not report graffiti due to lack of issues
» 82% had no issues to report in regard to graffiti
» 1 in 10 were also ambivalent about the issue
» 4% of the community believes that their issue will not be resolved
» Nearly half of all residents were unsure of how to report graffiti
Similar levels of residents reported graffiti to other authorities
» 3% had reported graffiti to another body in the past year
Low levels of reporting graffiti was mostly due to not having an issue to report,
rather than apathy or lack of awareness of appropriate reporting channels.
While many are not aware of how to report graffiti, this is not a key reason for
lack of reporting, suggesting education around this does not urgently require
attention from Council, however there is the opportunity to review
communications about how to report or consider introduction of reporting apps.
Why residents did not report
graffiti to Council – top 3
responses
Reported graffiti to another body – total sample
(n=388)
82% no issues to report
11% don’t feel strongly
enough to report it
4% believe nothing will
happen
3%
97%
Yes
No
(n=401)
54% of residents would
know how to report graffiti
Police
n=4
Public Transport
Victoria
n=2
United Energy
n=2
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While many residents are concerned about graffiti, most do not think it
is a major issue for Bayside, but 1 in 3 would still like more action Key findings – attitudes towards graffiti in Bayside
Only 1 in 6 believe that graffiti is prevalent or a big issue
» 1 in 3, a sizeable proportion of the community, believe that
Council should do more about graffiti
» However, most of the general population do not think that
graffiti is widely prevalent or one of the biggest problems
for Bayside
» Only 3% agreed that graffiti was a bigger issue in Bayside
than in other Council areas
A quarter of residents are moderately or extremely
concerned over graffiti
» Top reasons for concern regarded that it was unsightly and
illegal
» For those who were unconcerned, this was mostly due to
the feeling that there was little graffiti in the area or it was
not a high priority issue
Most residents do not think that graffiti is more of a problem in
Bayside than other areas. However, there is some level of
concern of the issue and even more residents who feel
Council should be doing more to reduce graffiti. Visible action
on graffiti is therefore necessary for Council to engage in.
23% of residents reported moderate to
extreme concern over graffiti
agree that graffiti is
a bigger problem in
Bayside than elsewhere
agree that graffiti is one
of the biggest problems
Bayside faces
agree that there is a lot
of graffiti in the area
agree that Council should
be doing more to reduce
graffiti in the area
30%
21%
15%
3%
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Levels of graffiti in Bayside Council area
over time
Top locations graffiti was noticed
Incidence of noticing graffiti is higher than desirable, but most do not
think it is an increasing problem Key findings – perceptions of prevalence of graffiti
Nearly 2 in 5 residents surveyed had noticed graffiti in the
Council area during the past 7 days
Most residents had not noticed graffiti in the area (60%)
» Top locations that it had been sighted were on private
property
Most believe the level of graffiti has stayed the same over
the past year
» 63% felt that the level had remained the same over the
past 12 months
» However 1 in 6 residents feels it has increased
» Only 8% believe that the level of graffiti is decreasing
While reporting levels are low, when prompted, many
residents had noticed graffiti in the Bayside City Council,
suggesting that it is prevalent. On a positive note, it is not
considered by most residents to be a worsening problem. As
graffiti on private property is most noticeable, this may be a
key area to target first.
39% of residents had noticed graffiti in
the past 7 days
63% same
8% decreased
15% increased
14% unsure
Private home or fence 28%
Shops/Businesses 25%
Railway tracks 15%
Fences on Council
reserves/parks 15%
(n=156)
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Opportunities for education around graffiti removal responsibilities and
increased assistance for residents Key findings – responsibility of Council in graffiti removal
Most residents currently believe that Council is responsible
for graffiti removal from public property and street signs
» Between 38% and 51% also believe that Council is
responsible for removal from bus shelters, signage, power
poles and signal boxes
» Approximately 1 in 5 residents believe that Council is
responsible for graffiti removal from private property and
railway infrastructure
» Younger residents were more likely than older residents to
think that Council is responsible for all types of graffiti
removal
1 in 3 residents believe Council should be responsible for
removing graffiti from private property
While most residents are aware that Council is not responsible
for graffiti removal from private property, it may be worthwhile to
increase awareness of responsibility in this area and redirect to
correct sources. Private property is a priority area for education
on this due to it being where graffiti is most noticeable.
Additional follow-up educational opportunities exist around
responsibility for signage, power poles and signal boxes.
Future Council action should also consider improved ways to
assist property owners, as a large minority think this should be
Council’s jurisdiction.
18%
20%
22%
38%
42%
43%
47%
51%
79%
89%
Railway tracks
Private property
Railway stations
Signal boxes
Power poles
Highway signs
Other signage
Bus shelters
Street signs
Public property
Proportion of residents who believe that
Council is CURRENTLY responsible for graffiti
removal from each location
33% of residents think that Council
SHOULD be responsible for removing graffiti
from private property
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Desired actions include penalties, surveillance and security personnel Key findings – desired actions from Council
Most respondents had suggestions for actions that they
would like to see from Council
» 1 in 5 respondents wanted to see increased penalties,
including fines and community service
» 12% requested increased surveillance or security presence,
including police
» Another 11% felt that quick removal was a good deterrent
Top suggestion for initiatives by other Councils was adopting
a street art program
» 6% suggested street or graffiti art programs as an initiative that
Bayside should adopt, based on other council approaches
» However, most were not aware of external initiatives
Desired actions from Council suggest residents desire a strong
stance and quick action to resolve the issue.
Top suggestions of actions that residents
would like to see from Council
Quick removal
Increased
police
or security
presence
Increase or
install
cameras or
surveillance
Increased
fines and
penalties
19%
12%
12%
11%
Top suggestions of other council initiatives that
Bayside should adopt
Street or graffiti art
programs 6%
Not aware of other
initiatives 87%
FULL DATA
RESULTS
CATI survey results
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1 in 5 residents have reported an issue, but only 2% of these were
graffiti Q6 – In the last 12 months, have you or anyone in your household reported an issue that required Council to
attend on site?
Q7 – Thinking only of the last issue that you reported, what was this in regard to?
Note: Q7 only asked of those who indicated that they reported an issue
requiring Council to attend on site in the last 12 months
(n=401)
22%
77%
1%
Yes
No
Not sure
Reported an issue requiring
attendance on site – unprompted Issue reported Total
(n=87)
Roads, drains or footpaths 32%
Trees 26%
Rubbish or illegal dumping 16%
Parking issues 9%
Parks, gardens or sport reserves 3%
Graffiti 2%
Animal outside/on property 2%
Other open spaces or playgrounds 1%
Noise 1%
Street lighting 1%
Street cleaning 1%
Other 3%
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Most satisfied with Council’s response on other issues Q8 – How did you report this issue?
Q9 – How satisfied were you with the response from Council to this issue?
Note: Q8 and Q9 only asked of those who indicated that they reported an issue requiring Council to
attend on site in the last 12 months
How issue was reported Total
(n=84)
Phone 63%
Through the Council website 14%
Email 14%
Face-to-face with Council staff 6%
Mail 2%
Mobile App 1%
Body Corporate 1%
Don't know 4%
32%
31%
5%
15%
17%
0
20
40
60
80
100
Total (n=84)
% r
esp
on
se
Very dissatisfied
Dissatisfied
Neither
Satisfied
Very satisfied
Satisfaction with Council’s
response to issue reported
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63%
5%
32%
0
20
40
60
80
100
Total (n=84)
% r
esp
on
se
Dissatisfied
Neither
Satisfied
Speed of resolving issue and communication determines satisfaction Q10 – Why do you say that?
Note: Q10 only asked of those who provided a satisfaction rating from 1 to 5 at Q9
Reasons for dissatisfaction with Council’s response to issue Total
(n=27)
Issue not resolved/actioned 52%
Dissatisfied with how issue handled (communication/speed/outcome) 52%
Reasons for satisfaction with Council’s response to issue Total
(n=53)
They fixed the issue/promptly 79%
Responsive/communicative/kept up to date 15%
Issue was fixed but could have been handled better (e.g. quicker, better communication, follow up) 9%
Helpful/courteous 6%
Council gave permission for us to fix issue 2%
Satisfaction with Council’s
response to issue reported
(T2B/B2B)
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When prompted, 3% mentioned that they had reported graffiti,
generally by phone Q11 – Have you reported any instances of graffiti to Council in the past 12 months?
Q12 – How did you report the graffiti?
Note: Not sure response (n=1) excluded from Q11
Note: Q11 not asked of those who indicated they reported graffiti at Q7
Note: Q12 only asked of those who reported graffiti at Q11 or Q7
Caution low base size for Q12
3%
97%
Yes
No
Reported any instances of graffiti to Council
– prompted How graffiti was reported
Total
(n=12)
Phone 92%
Face-to-face with Council staff 8%
Through the Council website 8%
Email 8%
(n=399)
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33%
33%
17%
8%
8%
0
20
40
60
80
100
Total (n=12)
% r
esp
on
se
Very dissatisfied
Dissatisfied
Neither
Satisfied
Very satisfied
Lower levels of dissatisfaction with graffiti response than other issues Q13 – How satisfied were you with the response from Council about graffiti?
Q14 – Why do you say that?
Caution low base sizes for Q13 and Q14
Note: Q13 only asked of those who reported graffiti at Q11 or Q7
Note: Q14 only asked of those who provided a satisfaction rating from 1 to 5 at Q13
Satisfaction with Council’s
response to graffiti reported
Reasons for satisfaction Total
(n=8)
Prompt removal of graffiti 6
Graffiti was removed but took too long 1
Helpful in providing a graffiti removal kit 1
Reasons for dissatisfaction Total
(n=2)
Council will not remove/take responsibility for
graffiti in the back of shops 1
Graffiti still not removed 1
Reasons for neutrality Total
(n=2)
Graffiti was removed but took too long 1
No action taken/had to call the police instead 1
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Majority did not have any graffiti issues to report in the past year Q15 – You mentioned that you haven't reported graffiti to Council in the past 12 months. Why is this?
Note: 0% represents n=1
Q15 only asked of those who did not report graffiti at Q11 or Q7
Total
(n=388)
No issues to report 82%
I don't feel strongly enough to report it 11%
Nothing will happen anyway 4%
Was unsure of how to report an issue 2%
Reported to another organisation 1%
Too burdensome/too much to report 1%
Not my responsibility to report/Council do their own checks 1%
Someone else reported it/didn't need to 1%
Usually fixed/removed without my involvement 1%
Time poor/too time consuming to report 1%
Graffiti will reappear once removed anyway 1%
Area impacted did not bother me 1%
Not aware it was an issue for Council to address 0%
The owner cleaned the graffiti 0%
Don't know 1%
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Similar levels of reporting graffiti to other organisations Q16 – Have you reported graffiti to any other organisation in the past 12 months (other than Council)?
Q17 – Who did you report to?
Note Q17 only asked of those who reported graffiti to another organisation at Q15 or Q16
Q16 not asked of those who said they reported to another organisation at Q15
Caution low base size for Q17
(n=78)
8%
92%
Yes
No
Reported any instances of graffiti to
another organisation (not Council) Organisation reported to Total
(n=11)
Police 36%
Public Transport Victoria 18%
United Energy 18%
Power company 9%
Vic Roads 9%
Telstra 9%
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About half of residents aware of how to report graffiti Q18 – If you saw graffiti in your area, would you know how to report this?
Q18 only asked of those who indicated they had not reported graffiti or did
not know how to report graffiti at Q7, Q11, Q15 or Q16
(n=374)
54%44%
2%
Yes
No
Not sure
Would know how to report graffiti if saw
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While many think that the Council should do more, majority do not feel
that graffiti is a big problem for Bayside Q19 – On a scale of 5-Strongly agree to 1-Strongly disagree, how strongly do you agree or disagree with the following
statements...?
Q20 – On a scale from 5-Extremely concerned to 1-Not at all concerned, how concerned are you with graffiti in the Bayside
City Council area? Would you say that you are...
Note: Don’t know responses excluded for Q19 and Q20
1%
4%
6%
10%
2%
11%
16%
19%
12%
17%
25%
27%
43%
36%
35%
28%
43%
32%
18%
15%
0 20 40 60 80 100
Graffiti is a bigger problem in Bayside than in other local Council
areas (n=360)
Graffiti is one of the biggest problems Bayside faces (n=393)
There is a lot of graffiti in the Bayside Council area (n=398)
Council should be doing more to reduce graffiti in the area (n=393)
% response
Strongly agree Agree Neutral Disagree Strongly disagree
6% 17% 20% 35% 22%
0 20 40 60 80 100
Total (n=400)
% response
Extremely concerned Moderately concerned Somewhat concerned
Not really concerned Not at all concerned
Level of concern regarding graffiti in
Bayside City Council area
Agreement with following statements…
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23%
20%
57%
0
20
40
60
80
100
Total (n=400)
% r
esp
on
se
Not concerned
Somewhatconcerned
Concerned
Most of those who are not concerned feel that there is little graffiti in
the area Q20 – How concerned are you with graffiti in the Bayside City Council area? Would you say that you are...
Q21 – Why do you say that?
0% represents n=1
Note: Q21 only asked of those who gave a level of concern rating from 1 to 5 at Q20
Note: Q20 excludes ‘don’t know’ responses
Level of concern regarding graffiti in
Bayside City Council area (T2B/B2B)
Reasons for not being concerned regarding
graffiti in Bayside City Council area Total
(n=228)
Have not noticed MUCH graffiti in the area 47%
Have not noticed ANY graffiti in the area/area looks good 27%
More important that Council focus on other things/bigger issues exist 14%
Not an issue/big issue at present / should nevertheless be monitored 8%
It exists, but not as severe as in other areas/councils 7%
Graffiti is cleaned up quickly 7%
Graffiti is not a big deal/inoffensive/sometimes artistic merit 7%
The areas affected do not bother me/that much (e.g. near/at railway station) 3%
Graffiti can be good or bad/enhance or deteriorate appearance of area 3%
Council are vigilant/trust they will monitor/fix 3%
Seems to be less graffiti over time 1%
Lost cause/unfixable problem/will reappear/nothing can be done 0%
Children will grow out of it 0%
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25
23%
20%
57%
0
20
40
60
80
100
Total (n=400)
% r
esp
on
se
Not concerned
Somewhatconcerned
Concerned
Those who are somewhat concerned acknowledge that it is an issue Q20 – How concerned are you with graffiti in the Bayside City Council area? Would you say that you are...
Q21 – Why do you say that?
Note: Q21 only asked of those who gave a level of concern rating from 1 to 5 at Q20
Note: Q20 excludes ‘don’t know’ responses
Level of concern regarding graffiti in
Bayside City Council area (T2B/B2B)
Reasons for being somewhat concerned regarding
graffiti in Bayside City Council area Total
(n=81)
It's ugly/an eyesore/ruins appearance of area 27%
Have not noticed MUCH graffiti in the area 12%
Graffiti is a problem that needs to be addressed/more so than is currently 12%
Dislike graffiti in general 12%
Graffiti is vandalism & should not be tolerated/is illegal 10%
Not an issue/big issue at present / should nevertheless be monitored 9%
More important that Council focus on other things/bigger issues exist 6%
The areas affected do not bother me/that much (e.g. near/at railway station) 6%
It exists, but not as severe as in other areas/councils 5%
Graffiti can be good or bad/enhance or deteriorate appearance of area 4%
Lost cause/unfixable problem/will reappear/nothing can be done 4%
Graffiti is abundant/everywhere/too much of it/increasing problem 2%
It is a fact of life 2%
Graffiti is cleaned up quickly 1%
Majority of the graffiti is illegal/vandalism (not artist graffiti) 1%
Negative past experience dealing with graffiti 1%
Can be offensive/bad influence on children 1%
Seems to be less graffiti over time 1%
Graffiti is not a big deal/inoffensive/sometimes artistic merit 1%
If graffiti occurred on my property I would be upset/have a hard time removing it 1%
It is unfortunate that others are affected by graffiti 1%
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23%
20%
57%
0
20
40
60
80
100
Total (n=400)
% r
esp
on
se
Not concerned
Somewhatconcerned
Concerned
Those who are moderately to extremely concerned most mentioned it
as negatively affecting the appearance of the area Q20 – How concerned are you with graffiti in the Bayside City Council area? Would you say that you are...
Q21 – Why do you say that?
Note: Q21 only asked of those who gave a level of concern rating from 1 to 5 at Q20
Note: Q20 excludes ‘don’t know’ responses
Level of concern regarding graffiti in
Bayside City Council area (T2B/B2B)
Reasons for concern regarding graffiti in Bayside
City Council area Total
(n=91)
It's ugly/an eyesore/ruins appearance of area 51%
Graffiti is vandalism & should not be tolerated/is illegal 21%
Dislike graffiti in general 18%
Graffiti is abundant/everywhere/too much of it/increasing problem 14%
Graffiti is a problem that needs to be addressed/more so than is currently 12%
Can be offensive/bad influence on children 5%
Lost cause/unfixable problem/will reappear/nothing can be done 5%
It exists, but not as severe as in other areas/councils 2%
Not an issue/big issue at present /should nevertheless be monitored 2%
Negative past experience dealing with graffiti 1%
If graffiti occurred on my property I would be upset/have a hard time
removing it 1%
Survey brought attention to issue/increased concern 1%
Live near a spot that keeps getting graffiti on it 1%
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27
39%
60%
1%
Yes
No
Not sure
Nearly 40% had noticed graffiti in the past 7 days Q22 – In the last 7 days, have you noticed graffiti anywhere in the Bayside City Council area?
Q23 – What was the object that you saw graffiti on?
Q23 only asked of those who noticed graffiti in area in last 7 days at Q22
(n=401)
Notice graffiti anywhere in Bayside
City Council area in last 7 days
Object saw graffiti on Total
(n=156)
Private home or fence 28%
Shops/Businesses 25%
Railway tracks 15%
Fences on Council reserves/parks 15%
Railway station 14%
Street - seating, bollards, fountains, tables, litter bins, etc. 10%
Bus shelters 10%
Signs - other 8%
Signs - Street 5%
Signal boxes 5%
Construction fences 4%
Power poles 4%
Council building 3%
Playgrounds 3%
Footpaths or concrete 3%
Canal 2%
Public toilets 1%
Skateboard ramp 1%
Post boxes 1%
Wall (can't recall location/building type) 1%
Signs - highway 1%
Foreshore 1%
Sporting facilities 1%
Churches 1%
Tram stops 1%
Trees 1%
Building on Hawthorn Road 1%
Don't know 1%
36% of those who
recently noticed
graffiti in Bayside
indicated concern
15% of those who
did not recently
notice graffiti in
Bayside indicated
concern
PA
GE
28
15%
63%
8%
14%Increased
Stayed the same
Decreased
Don't know
Most feel that the level of graffiti has stayed the same over time Q24 – Do you think that the amount of graffiti occurring in the Bayside City Council area over the past 12
months has...
(n=401)
Perception of amount of graffiti occurring in
Bayside in past 12 months
44% concerned
16% concerned
20% concerned
15% concerned
PA
GE
29
1 in 5 believe Council is responsible for removing graffiti on private
property Q25 – Who do you believe is currently responsible for removing each of the following types of graffiti?
xxx
4%
9%
2%
89%
0 20 40 60 80 100
Don't know
Other
Property owner
Council
% response (n=401)
Public buildings or fences, including public toilets
5%
4%
20%
77%
0 20 40 60 80 100
Don't know
Other
Council
Property owner
% response (n=401)
Private homes or fences, including businesses
PA
GE
30
3%
4%
0%
1%
2%
15%
79%
0 20 40 60 80 100
Don't know
Other
Utility provider
Property owner
Public TransportVictoria/VicTrack
Vic Roads
Council
% response (n=401)
Most believe that Council is responsible for removal from street
signage Q25 – Who do you believe is currently responsible for removing graffiti from each of the following? (continued)
0% represents n=1
Highway signs
Street signs
3%
11%
1%
9%
43%
45%
0 20 40 60 80 100
Don't know
Other
Property owner
Public TransportVictoria/VicTrack
Council
Vic Roads
% response (n=401)
PA
GE
31
12%
14%
0%
1%
31%
47%
0 20 40 60 80 100
Don't know
Other
Public TransportVictoria/VicTrack
Vic Roads
Property owner
Council
% response (n=401)
Almost half of residents believe Council is responsible for removal of
graffiti from bus shelters and other signage Q25 – Who do you believe is currently responsible for removing graffiti from each of the following? (continued)
0% represents n=2
Other signage
Bus shelters
7%
9%
1%
3%
37%
51%
0 20 40 60 80 100
Don't know
Other
Property owner
Vic Roads
Public TransportVictoria/VicTrack
Council
% response (n=401)
PA
GE
32
11%
5%
1%
1%
42%
42%
0 20 40 60 80 100
Don't know
Other
Vic Roads
Public TransportVictoria/VicTrack
Utility provider
Council
% response (n=401)
2 in 5 think Council is responsible for signal boxes and power poles Q25 – Who do you believe is currently responsible for removing graffiti from each of the following? (continued)
Signal boxes at traffic lights
Power poles
8%
8%
0%
0%
15%
37%
38%
0 20 40 60 80 100
Don't know
Other
Property owner
Utility provider
Public TransportVictoria/VicTrack
Vic Roads
Council
% response (n=401)
0% represents n=2
PA
GE
33
1 in 5 believe Council is responsible for removal from public transport
infrastructure Q25 – Who do you believe is currently responsible for removing graffiti from each of the following? (continued)
Railway stations
Railway tracks
2%
6%
0%
0%
0%
22%
75%
0 20 40 60 80 100
Don't know
Other
Property owner
Utility provider
Vic Roads
Council
Public TransportVictoria/VicTrack
% response (n=401)
5%
6%
0%
0%
0%
18%
75%
0 20 40 60 80 100
Don't know
Other
Property owner
Utility provider
Vic Roads
Council
Public TransportVictoria/VicTrack
% response (n=401)0% represents n=2 or less
PA
GE
34
33%
58%
9%
Yes
No
Not sure
1 in 3 feel that Council should be responsible for removal of graffiti
from private property Q26 – Do you feel that it should be the responsibility of Council to remove graffiti from private property (e.g.
shop fronts, houses, fences)?
(n=401)
Whether feel that Council should be responsible for
removing graffiti from private property
PA
GE
35
Top suggestions include penalties and policing Q27 – What steps do you think Council should take to reduce graffiti in the Bayside City Council area?
Note: only responses at or above 1% are shown
Steps Council should take to reduce graffiti Total
(n=401)
Increased fines/penalties 19%
Increase/install CCTV/cameras to identify/catch offenders 12%
Increased police/protective security officer presence/at night/liaise with police 12%
Remove graffiti quickly/acts as a discourager 11%
Designated areas for graffiti art/graffiti 8%
Education initiative(s) targeting culprits/potential culprits 7%
Make offenders clean/remove/community service 7%
Graffiti-proof paint 5%
Increase youth employment/activities 5%
Patrols by Council staff/security guards/at night 5%
Communication with residents (e.g. how to report/remove/extent of Council's responsibility to remove) 3%
Do not think anything/much can be done 3%
Catch/identify any offenders (unspecified) 3%
Community involvement/vigilance (e.g. reporting, clean up volunteers) 3%
Increased street lighting 3%
No steps/additional steps should be taken - focus on other issues/don't waste resources 2%
Do not think any more needs to be done/already do good job 2%
More anti-graffiti signage 1%
Not Council's responsibility 1%
Help affected parties by providing kits/paint/labour assistance 1%
Restrictions on spray paint purchases (e.g. illegal/ID required) 1%
Make owners of affected property remove 1%
Don't know 14%
PA
GE
36
Most were not aware of initiatives by other councils Q28 – Are you aware of any initiatives to reduce graffiti used by other councils, cities or groups that you think
Bayside City should adopt?
Note: 0% represents n=2 or less
Outside initiatives to reduce graffiti that Council should adopt Total
(n=401)
Not aware of any outside initiatives that Council should adopt 87%
Graffiti artist program/designated areas for graffiti/graffiti art/street art 6%
Murals/street art to replace blank spaces to discourage graffiti 2%
Graffiti-proof paint 2%
Community service/clean up groups comprised of offenders/culprits 1%
Clean up/remove graffiti quickly 1%
Notify the public of issue (e.g., posters, local paper)/anti-graffiti advertising 0%
Aware of initiative(s) existing only (no details to provide) 0%
Council clean up group/patrol/unit 0%
Zero tolerance policy/consistency of law/penalties across entire Council area 0%
Community service/clean up groups (general) 0%
Youth activities/programs to keep them occupied 0%
Adopt initiatives of Glen Eira Council 0%
CCTV in problem spots 0%
PA
GE
37
Demographics Q5 – Which suburb do you live in?
Q3 – Record gender
Q4 – In which of the following age groups do you fall?
Age Total
(n=401)
18-29 8%
30-39 10%
40-49 18%
50-59 24%
60-69 18%
70+ 22%
Suburb Total
(n=401)
Beaumaris 12%
Black Rock 8%
Brighton 24%
Brighton East 16%
Cheltenham/Pennydale 3%
Hampton 13%
Hampton East 6%
Highett 6%
Sandringham 11%
Gender
49%
51%
Male
Female
(n=401)
APPENDIX
Survey Tool
Version 2 - 5226_GraffitiManagement_Aug18 - Last modified:30/07/2018 12:15:27 PM
Version 2
5226_GraffitiManagement_Aug18
Last modified:30/07/2018 12:15:27 PM
Q1. Good morning/afternoon, my name is ... from newfocus. We are conducting some research on
behalf of the Bayside City Council. We'd like to speak with Bayside City Council residents
about specific Council services relating to the visual presentation of the area. If asked: The
interview will take approximately 8-10 minutes. All newfocus research is carried out in
compliance with the Australian Privacy Principles.
Q2. Are you happy to continue?
Yes 1
No 2 End Q2
Q3. Firstly, I'd like to ask you some questions about yourself: RECORD GENDER
Male 1
Female 2 Q3
Q4. In which of the following age groups do you fall?
18-29 1
30-39 2
40-49 3
50-59 4 Q4
60-69 5
Version 2 - 5226_GraffitiManagement_Aug18 - Last modified:30/07/2018 12:15:27 PM
70+ 6
Prefer not to say 888
Q5. Which suburb do you live in?
If respondent says Cheltenham or Highett, clarify if West or East of Nepean Hwy. If East -
select Other (terminate).
Beaumaris 1
Black Rock 2
Brighton 3
Brighton East 4
Cheltenham/Pennydale (West of Nepean Hwy) 5
Hampton 6 Q5
Hampton East 7
Highett (West of Nepean Hwy) 8
Sandringham 9
Other 10 End
Q6. In the last 12 months, have you or anyone in your household reported an issue that required
Council to attend on site?
Note: this does not include general enquiries, planning issues or complaints about service, but
about something that Council needs to respond to (fix)
Yes 1
No 2 Q6
Not sure 3
Q7. Thinking only of the last issue that you reported, what was this in regards to?
Version 2 - 5226_GraffitiManagement_Aug18 - Last modified:30/07/2018 12:15:27 PM
Answer If Attribute "Yes" from Q6 is SELECTED
Graffiti 1
Parks, gardens or sport reserves 2
Other open spaces or playgrounds 3
Rubbish or illegal dumping 4
Trees 5 Q7
Roads, drains or footpaths 6
Noise 7
Signs (faulty or damaged) 8
Q8. How did you report this issue?
Do not answer If Attribute "Graffiti" from Q7 is SELECTED OR
Do not answer If Attribute "No" from Q6 is SELECTED OR
Do not answer If Attribute "Not sure" from Q6 is SELECTED
Phone 1 Q8_1
Face-to-face with Council staff 2 Q8_2
Fax 3 Q8_3
Mail 4 Q8_4
Through the Council website 5 Q8_5
Email 6 Q8_6
Social media 7 Q8_7
Mobile App 8 Q8_8
Q8_O
Q9. How satisfied were you with the response from Council to this issue?
Do not answer If Attribute "Graffiti" from Q7 is SELECTED OR
Do not answer If Attribute "No" from Q6 is SELECTED OR
Do not answer If Attribute "Not sure" from Q6 is SELECTED
Very satisfied 5
Satisfied 4
Neither 3
Version 2 - 5226_GraffitiManagement_Aug18 - Last modified:30/07/2018 12:15:27 PM
Dissatisfied 2 Q9
Very dissatisfied 1
Don't know 999
Q10. Why do you say that?
Answer If Attribute "Very satisfied" from Q9 is SELECTED OR
Answer If Attribute "Satisfied" from Q9 is SELECTED OR
Answer If Attribute "Dissatisfied" from Q9 is SELECTED OR
Answer If Attribute "Neither" from Q9 is SELECTED OR
Answer If Attribute "Very dissatisfied" from Q9 is SELECTED
Q10
Q11. Have you reported any instances of graffiti to Council in the past 12 months?
Do not answer If Attribute "Graffiti" from Q7 is SELECTED
Yes 1
No 2 Q11
Not sure 3
Q12. How did you report the graffiti?
Answer If Attribute "Graffiti" from Q7 is SELECTED OR
Answer If Attribute "Yes" from Q11 is SELECTED
Phone 1 Q12_1
Face-to-face with Council staff 2 Q12_2
Fax 3 Q12_3
Mail 4 Q12_4
Through the Council website 5 Q12_5
Email 6 Q12_6
Social media 7 Q12_7
Mobile App 8 Q12_8
Q12_O
Version 2 - 5226_GraffitiManagement_Aug18 - Last modified:30/07/2018 12:15:27 PM
Q13. How satisfied were you with the response from Council about graffiti?
Answer If Attribute "Graffiti" from Q7 is SELECTED OR
Answer If Attribute "Yes" from Q11 is SELECTED
Very satisfied 5
Satisfied 4
Neither 3
Dissatisfied 2 Q13
Very dissatisfied 1
Don't know 999
Q14. Why do you say that?
Answer If Attribute "Very satisfied" from Q13 is SELECTED OR
Answer If Attribute "Satisfied" from Q13 is SELECTED OR
Answer If Attribute "Neither" from Q13 is SELECTED OR
Answer If Attribute "Dissatisfied" from Q13 is SELECTED OR
Answer If Attribute "Very dissatisfied" from Q13 is SELECTED
Q14
Q15. You mentioned that you haven't reported graffiti to Council in the past 12 months. Why is this?
Do not answer If Attribute "Graffiti" from Q7 is SELECTED OR
Do not answer If Attribute "Yes" from Q11 is SELECTED OR
Do not answer If Attribute "Not sure" from Q11 is SELECTED
Unprompted, multi-select
No issues to report 1 Q15_1
Was unsure of how to report an issue 2 Q15_2
Reported to another organisation 3 Q15_3
I don't feel strongly enough to report it 4 Q15_4
Nothing will happen anyway 5 Q15_5
Q15_O
Version 2 - 5226_GraffitiManagement_Aug18 - Last modified:30/07/2018 12:15:27 PM
Q16. Have you reported graffiti to any other organisation in the past 12 months (other than
Council)?
Do not answer If Attribute "Reported to another organisation" from Q15 is SELECTED OR
Do not answer If Attribute "No issues to report" from Q15 is SELECTED
Yes 1
No 2 Q16
Not sure 3
Q17. Who did you report to?
Answer If Attribute "Yes" from Q16 is SELECTED OR
Answer If Attribute "Reported to another organisation" from Q15 is SELECTED
Multi-select
Power company 1 Q17_1
Public Transport Victoria 2 Q17_2
Vic Roads 3 Q17_3
Telstra 4 Q17_4
United Energy 5 Q17_5
Police 6 Q17_6
Q17_O
Q18. If you saw graffiti in your area, would you know how to report this?
Do not answer If Attribute "Graffiti" from Q7 is SELECTED OR
Do not answer If Attribute "Yes" from Q11 is SELECTED OR
Do not answer If Attribute "Reported to another organisation" from Q15 is SELECTED OR
Do not answer If Attribute "Was unsure of how to report an issue" from Q15 is SELECTED OR
Do not answer If Attribute "Yes" from Q16 is SELECTED
Version 2 - 5226_GraffitiManagement_Aug18 - Last modified:30/07/2018 12:15:27 PM
Yes 1
No 2 Q18
Not sure 3
Q19. On a scale of 5-Strongly agree to 1-Strongly disagree, how strongly do you agree or disagree
with the following statements...?
Strongly
agree
Agree Neutral Disagre
e
Strongly
disagree
Don't
know
There is a lot of graffiti in the Bayside Council area 5 4 3 2 1 999 Q19_1
Graffiti is one of the biggest problems Bayside faces 5 4 3 2 1 999 Q19_2
Council should be doing more to reduce graffiti in the area 5 4 3 2 1 999 Q19_3
Graffiti is a bigger problem in Bayside than in other local
Council areas
5 4 3 2 1 999 Q19_4
Q20. On a scale from 5-Extremely concerned to 1-Not at all concerned, how concerned are you
with graffiti in the Bayside City Council area? Would you say that you are...
Read out attributes except Don't Know
Extremely concerned 5
Moderately concerned 4
Somewhat concerned 3
Not really concerned 2 Q20
Not at all concerned 1
Don't know 999
Q21. Why do you say that?
Do not answer If Attribute "Don't know" from Q20 is SELECTED
Q21
Version 2 - 5226_GraffitiManagement_Aug18 - Last modified:30/07/2018 12:15:27 PM
Q22. In the last 7 days, have you noticed graffiti anywhere in the Bayside City Council area?
Yes 1
No 2 Q22
Not sure 3
Q23. What was the object that you saw graffiti on?
Answer If Attribute "Yes" from Q22 is SELECTED
Unprompted, multi-select
Council building 1 Q23_1
Public toilets 2 Q23_2
Playgrounds 3 Q23_3
Private home or fence 4 Q23_4
Signs - Highway 5 Q23_5
Signs - Street 6 Q23_6
Signs - other 7 Q23_7
Fences on Council reserves/parks 8 Q23_8
Foreshore 9 Q23_9
Street - seating, bollards, fountains, tables, litter bins, etc. 10 Q23_10
Footpaths or concrete 11 Q23_11
Sporting facilities 12 Q23_12
Skateboard ramp 13 Q23_13
Bus shelters 14 Q23_14
Signal boxes 15 Q23_15
Power poles 16 Q23_16
Beach boxes/huts 17 Q23_17
Shops/Businesses 18 Q23_18
Construction fences 19 Q23_19
Railway station 20 Q23_20
Railway tracks 21 Q23_21
Q23_O
Q24. Do you think that the amount of graffiti occurring in the Bayside City Council area over the
Version 2 - 5226_GraffitiManagement_Aug18 - Last modified:30/07/2018 12:15:27 PM
past 12 months has...?
Read out (except don't know)
Increased 1
Stayed the same 2
Decreased 3 Q24
Don't know 999
Q25. Who do you believe is currently responsible for removing each of the following types of
graffiti?
Read out attributes but NOT organisations responsible. Multi-select
Council Propert
y
owner
Vic
Roads
Public
Transp
ort
Victoria
/VicTra
ck
Utility
provide
r (e.g.
Telstra,
United
Energy
, etc.)
Other Don't
know
Public buildings or fences, including public toilets 1
Q25_1
_1
2
Q25_2
_1
3
Q25_3
_1
4
Q25_4
_1
5
Q25_5
_1
6
Q25_6
_1
999
Q25_7
_1
Private homes or fences, including businesses 1
Q25_1
_2
2
Q25_2
_2
3
Q25_3
_2
4
Q25_4
_2
5
Q25_5
_2
6
Q25_6
_2
999
Q25_7
_2
Highway signs 1
Q25_1
_3
2
Q25_2
_3
3
Q25_3
_3
4
Q25_4
_3
5
Q25_5
_3
6
Q25_6
_3
999
Q25_7
_3
Street signs 1
Q25_1
_4
2
Q25_2
_4
3
Q25_3
_4
4
Q25_4
_4
5
Q25_5
_4
6
Q25_6
_4
999
Q25_7
_4
Version 2 - 5226_GraffitiManagement_Aug18 - Last modified:30/07/2018 12:15:27 PM
Other signage 1
Q25_1
_5
2
Q25_2
_5
3
Q25_3
_5
4
Q25_4
_5
5
Q25_5
_5
6
Q25_6
_5
999
Q25_7
_5
Bus shelters 1
Q25_1
_6
2
Q25_2
_6
3
Q25_3
_6
4
Q25_4
_6
5
Q25_5
_6
6
Q25_6
_6
999
Q25_7
_6
Signal boxes at traffic lights 1
Q25_1
_7
2
Q25_2
_7
3
Q25_3
_7
4
Q25_4
_7
5
Q25_5
_7
6
Q25_6
_7
999
Q25_7
_7
Power poles 1
Q25_1
_8
2
Q25_2
_8
3
Q25_3
_8
4
Q25_4
_8
5
Q25_5
_8
6
Q25_6
_8
999
Q25_7
_8
Railway stations 1
Q25_1
_9
2
Q25_2
_9
3
Q25_3
_9
4
Q25_4
_9
5
Q25_5
_9
6
Q25_6
_9
999
Q25_7
_9
Railway tracks 1
Q25_1
_10
2
Q25_2
_10
3
Q25_3
_10
4
Q25_4
_10
5
Q25_5
_10
6
Q25_6
_10
999
Q25_7
_10
Q26. Do you feel that it should be the responsibility of Council to remove graffiti from private
property (e.g. shop fronts, houses, fences)?
If asked, prompt that previous question was about current responsibility where this is about
who they believe should be responsible
Yes 1
No 2 Q26
Not sure 3
Q27. What steps do you think Council should take to reduce graffiti in the Bayside City Council
area?
Q27
Version 2 - 5226_GraffitiManagement_Aug18 - Last modified:30/07/2018 12:15:27 PM
Q28. Are you aware of any initiatives to reduce graffiti used by other Councils, cities or groups that
you think Bayside City should adopt?
If yes, probe fully
No 998 Q28
Q28
Q29. Thank you for your time. The research is carried out in compliance with the Australian Privacy
Principles and the information you provided will be used for research purposes only. In case
you missed it my name is ................ from newfocus research. If you have any questions about
this research, you can telephone our office on 1800 010 310, or if you'd like to read our
Privacy Collection Statement you can visit our website www.newfocus.com.au .
THANK YOU
T 1800 807 535
F 1800 812 319
www.newfocus.com.au
L5 Edgecliff Centre
203-233 New South Head Rd
Edgecliff NSW 2027
23rd Floor, HWT Tower
40 City Rd
Southbank VIC 3006
2/28 Lower Portrush Rd
Marden SA 5070