GPSM Shared Commitments for the Practice SURVEY RESULTS

Nick ManningSeptember 19, 2013

2

Survey Summary• 155 people took the survey

• The highest response rates of units were in LEGJR (100%), MNSPS (100%), and PRMPS (97%)

• Staff were mostly GG (37.6%) and GF (25.3%)

• Survey covers: • Profile of our staff• Connectivity, awareness and innovativeness within the practice• Professional discussions• Support functions: websites, AskGov, etc.. • Staff support: career advice and cross-support • Opportunities for collaboration with sectors

AFTPR EASPR ECSP4 LEGJR LCSPS MNSPS PRMPS SASGP Other0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0.340909090909091

0.729166666666667

0.956521739130435

100%

0.526315789473684

100%0.970588235294118

0.19047619047619

0.235294117647059

Response Rate

3

Profile of our Staff

26.1%

47.2%

40.4%

12.5%

15.9%

14.8%

17.0%

Before joining the Bank, which organi-zation(s) had you worked for?

Academia

Government

Private Sector

Think Tank

Bilateral Donor or Founda-tion

Civil Society Organization

Other International Fi-nancial Institution (IMF, ADB, etc.)

25.0%

37.5%1.8%

21.4%

10.7%3.6%

Within government what type of agency did you work for?

Donor or Foreign Assistance

Finance

Personnel

Policy

Line Department

Legislature

Under 50% of our staff have government experience.

Of those who worked in Government, the majority was central government staff in either Finance or Donor Agencies.

4

Connectivity to the GPSM Practice

22.0%

35.1%

42.9%

You feel "connected to" the GPSM Practice (you benefit from other practice members

and they benefit from you)

Disagree

Neutral/Neither agree nor disagree

Agree

Suggestions to strengthen connectivity:

• Improve networking/cross-support• Dissemination of innovative work products• Stronger anchor and staff mapped to the

anchor, lended to regions.• More frequent training/events• Knowledge management focused on

common themes• More frequent communication• Better clarity on work programs/areas of

focus• Improved on-boarding

• PRMPS and ECA feel the most connected

• LAC and MNA feel the least connected

Only 42.9% of our staff feel connected to the practice.

5

Awareness of GPSM thematic developments

30.9%

41.3%

27.8%

You feel up-to-date on GPSM thematic developments inside the Bank

Strongly Disagree/ Disagree

Neutral/Neither agree nor disagree

Strongly Agree/ Agree

Only 28% of staff feel up-to-date on GPSM thematic developments.

6

Innovativeness of the GPSM Practice

20.3% believe the practice should focus on maintaining existing work programs and product lines.

Suggestions to strengthen the innovativeness of the GPSM practice:• Stronger thematic and regional exchanges will help to identify

innovative areas• Scanning experiences and lessons from outside the Bank• Working more closely with sectors because the impact of our

work often translates into results for the sectors

Innovative Areas: ICT/e-government; Design Thinking; Science of Delivery; Service Delivery Units; Behavioral Economics; SOEs; Organizational science…

Enablers: Funding Flexibility, Risk Tolerance, and Exchanges (internal and external)

52.5% believe the practice should move into new and innovative areas.

7

Professional Discussions

24.0%

26.6%

49.4%

You feel supported by your sector manager in allocating time to con-tribute to professional discussions

including publishing and other dissemination of your experiences

Disagree

Neutral/Neither agree nor dis-agree

Agree

29.9%

35.7%

34.4%

You are satisfied with the opportu-nities available in the Bank for pro-

fessional discussions on Gover-nance & Public Sector Manage-

ment.Disagree

Neutral/Neither agree nor dis-agree

Agree

Suggestions to improve opportunities for professional discussions:

• More cross-thematic discussion and dialogue

• Better knowledge management

• Better drawing on country level experience in key areas

67% of our staff are not satisfied by the opportunities available for professional discussions. Only 49% feel supported by sector manager to allocated time to these discussions.

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Support Functions: AskGov Help Desk

No Yes0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

58.2%

41.8%

Have you used the AskGov Help Desk function?

Of those who have used the AskGov Help Desk, 67% are pleased with the response received.

Not aware of its existence No need/reliance on other

networks Unsure of the speed and quality of

response

Reasons cited for not using it:

Almost 60% of our staff have never used AskGov.

9

11%

64%

18%

6%

1%

How frequently do you visit GPSM websites?

Never

Once in a while

Regularly

Often

Very Often

75% of staff rarely visit

GPSM websites

Support Functions: Websites

Why?- Lack of awareness of what exists- Sites not user friendly or searchable - Content not helpful/weak source of information

10

Staff Support: Career Advice

Yes No0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

35.7%

64.3%

Have you received career advice from management or HR this year?

But of those who received advice, 66% were satisfied with the advice.

64% of our staff have not received career advice from management or HR this year.

This is in line with FY 11 Practice Survey which found that only 24% of PS respondents received “some feedback” or “detailed feedback” on staff performance (10th among 17 sectors identified across networks).

11

Staff Support: Cross Support

50.3%

27.1%

22.6%

There are frequent opportunities available for you to work in other regions through cross support and/or

voluntary rotations

Disagree

Neutral/Neither agree nor disagree

Agree

Most staff do not think there are frequent opportunities for cross support and/or voluntary rotations.

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Top 3 sectors with the greatest opportunities for near-term collaboration

Conflict Information & Communication

Technologies

Law & Justice0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

60.1%

68.9%

75.2%

Additional sectors identified as having strong or very strong opportunities for collaboration include: (i) Poverty, Social Protection and Labor (59.2%), (ii) Education (57.5%), (iii) Oil, Gas and Mining (57.2%), and (iv) FPD (56.9%)

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Going ForwardKey findings:

• Staff do not feel connected to the practice on the whole • Most believe we should be more innovative in the areas

we work in• Professional discussions should be enhanced• Staff are generally unaware of services available to

support them (websites, AskGov Help Desk, …) and of major initiatives underway (49% of staff are unaware of the work to develop ISPMS)

• Support to staff in terms of career advice and cross support opportunities is limited.

These findings are consistent with the FY 11 WB Practice Survey which also identified significant challenges in PS talent management, training, etc..

This survey provides us with a baseline on many of the shared commitments that we agreed to. We will be tracking our progress against this.

Going forward, we have a solid volunteer base (80% of staff who took the survey volunteered) to help improve training, indicators, and knowledge