Government jobs of the future · About the Deloitte Center for Government Insights Today’s...
Transcript of Government jobs of the future · About the Deloitte Center for Government Insights Today’s...
Government jobs of the futureWhat will government work look like in 2025 and beyond?
A REPORT BY THE DELOITTE CENTER FOR GOVERNMENT INSIGHTS
WILLIAM D. EGGERS is executive director of the Deloitte Center for Government Insights and author of nine books, including Delivering on Digital: The Innovators and Technologies That Are Transforming Government. His commentary has appeared in dozens of major media outlets including the New York Times, the Wall Street Journal, and the Washington Post. He can be reached at [email protected] or on Twitter @wdeggers.
AMRITA DATAR is a researcher with the Deloitte Center for Government Insights. Her research focuses on emerging trends at the intersection of technology, business, and society and their influence on the public sector. Her previous publications cover topics such as customer experience, digital transformation, innovation, and future trends in government. She is based in Toronto, Canada, and can be reached on Twitter @Amrita07.
JENN GUSTETIC is a 2018–2019 digital Harvard Kennedy School research fellow focused on the future of work. She is also currently the program executive for the Small Business Innovation Research program at the National Aeronautics and Space Administration. She is an experienced policy entrepreneur, having served as the assistant director for Open Innovation at the White House Office of Science and Technology Policy, and a leader in the federal open innovation community, having served as the program executive for prizes and challenges at NASA and cochair of the interagency Maker working group. She can be reached on Twitter @jenngustetic.
About the authors
The Deloitte Center for Government Insights shares inspiring stories of government innovation, looking at what’s behind the adoption of new technologies and management practices. We produce cutting-edge research that guides public officials without burying them in jargon and minutiae, crystalizing essential insights in an easy-to-absorb format. Through research, forums, and immersive workshops, our goal is to provide public officials, policy professionals, and members of the media with fresh insights that advance an understanding of what is possible in government transformation.
About the Deloitte Center for Government Insights
Today’s business challenges present a new wave of HR, talent, and organization priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business-driven HR to innovative talent, leadership, and change programs.
Contacts
Sean MorrisFederal Human Capital leaderDeloitte Consulting LLP+1 571 814 [email protected]
David ParentPrincipal, Human CapitalDeloitte Consulting LLP+1 313 396 [email protected]
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CRIMINAL REDIRECTION OFFICER
CRIMINAL REDIRECTION OFFICER
Criminal redirection officers work with low-risk and nonviolent offenders who qualify to be “virtually incarcerated,” allowed to move within designated areas like their homes and workplaces instead of being housed in prisons. Using a suite of digital tools, CROs monitor each offender’s physical location, proximity to other offenders, and drug or alcohol use, as well as ties to community, family, and employment to ensure compliance with program requirements. Their mission is not just ensuring offenders serve time but making sure that in that time, they are equipped with necessary skills, resources, and behaviors to successfully rejoin society and prevent recidivism. To do this, they enroll offenders in skill-building and training programs and Mass Open Online Courses (MOOCs), connect them to appropriate employment, housing assistance, and counseling services, and encourage participation in home and family life and community volunteer projects. A suite of AI and analytics-based tools use historical and real-time data to inform the CRO’s action plans and suggest which interventions, jobs, and volunteer opportunities are the best match for each offender. CROs also use gamification to incentivize pro-social behavior and the accomplishment of goals. They have regular virtual check-ins with their charges and other stakeholders. CROs play a pivotal role in helping to ease burdens on overcrowded prison systems and refocus criminal justice on reformation and rehabilitation instead of mass incarceration.
Summary
Time spent on activities
Responsibilities
• Monitor movement and behavior patterns of their cases and evaluate progress
• Advise on skill-building and employment opportunities
• Track and incentivize accomplishment of goals and pro-social behavior
• Deploy interventions and initiate preventative action if risks of noncompliance or detrimental behavior are detected
Decision-making
Interviews and check-ins
Data analysis Administrative tasks
Working with ecosystem actorsMonitoring and managing clients
15% 20% 15% 20% 10% 20%
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Job description
ZARA ALI
Criminal redirection officers (CROs) could manage virtually incarcerated offenders and ultimately rehabilitate them into society using enabling technologies and their knowledge of human behavior to achieve superior outcomes.
CRIMINAL REDIRECTION OFFICERDepartment of Criminal Justice | San Jose, CA
Criminal redirection officerReentry and Integration Division, Department of Criminal Justice2020 –present
Correctional case managerCalifornia Department of Corrections and Rehabilitation2018 –2020
Probation internProbation Department, County of San Diego2017–2018
Experience
San Diego State University, School of Social Work Bachelor's in social work (specialization in corrections case management)2014–2018
Education
Top skills
• EdX Microdegree in psychology
• EdX Managing addiction: A framework for successful treatment
• University of Pennsylvania (Coursera online) Gamification of behavior change
• Coursera The psychology of criminal justice
• Rotman School of Management, University of Toronto (online) Behavioral economics in action
Other certifications
Counseling
Problem-solving
Critical thinking
Interviewing
Persuasion and influence
Behavioral science
Game mechanics
Data interpretation
Criminology
Case management
HUMAN
TECH
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Employee profile
Case
man
agem
ent
Life goals
This game-based smartphone application could incentivize positive behavior among offenders through a system of points, rewards, and nudges and allows users and the CRO to visualize progress. For example, points or badges could be earned by attending scheduled appointments on time, remaining within assigned zones of movement, completing education or training programs, or maintaining employment for specific lengths of time. A sufficient number of points would earn the offender tangible benefits, such as additional freedom or extended curfews.
Insights dashboard
This tool analyzes offender progress reports and outcomes across the program to present trends and identify successful versus less successful interventions. CROs use the dashboard to help inform day-to-day decisions; policymakers use it for long-term decision-making.
Skills match
This tool helps CROs connect offenders to skills training, MOOCs, and educational resources to promote economic independence. The tool recommends courses and learning options based on the offender’s current skill profile, education, aptitude, and goals.
Resource hub
This tool seamlessly integrates with the smart monitoring system and enables CROs to initiate interventions, such as drug and alcohol testing, counseling and therapy, and health checkups, as well as services like ID renewal/issuance.
EQ sense
This machine learning-based tool works with virtual connect and analyzes voice patterns, facial cues, and expressions to assess interviewees in real time. These inputs can help CROs have meaningful virtual check-ins with their charges as well as identify risks. It also improves the program’s ability to make more accurate character/eligibility assessments during intake and screening interviews.
TOOLBOX
Job match
This tool helps CROs identify employment opportunities and jobs for their charges. After analyzing a number of parameters, the tool suggests job matches best suited for a given offender.
Smart monitoring system and dashboard
This system includes electronic monitoring via a wearable device, paired with smartphone technology. It provides offenders one-touch access to an ecosystem of support services and a gamified experience to help them work toward life goals and compliance requirements. The CRO uses the system to track each charge’s location, movement, activities, and progress using the system’s dashboard and send them alerts and communications.
Decis
ion-
mak
ing
Risk assessment and sentencing tool (RAST)
This advanced predictive analytics tool can use predictors such as past offense history, home life environment, gang affiliation, and peer associations to select candidates for a virtual incarceration program who pose the least risk to society. RAST can also select an effective combination of interventions for a particular offender, creating a program specifically targeting his or her individual needs.
THE TOOLBOX SUPPORTS THE WORKER AS A WHOLE—IN ACHIEVING EXTERNAL OUTCOMES SUCH AS PRODUCTIVITY AS WELL AS INTERNALLY FOCUSED ONES SUCH AS WELLNESS AND PERSONAL DEVELOPMENT.
Lear
ning
and
skill
s
Skills U
A personalized digital learning platform that offers self-paced learning on-demand. The platform includes access to MOOCs, microdegrees, agency training, in-person workshops, and seminars.
VR Lab
A virtual reality environment that provides a safe medium for professionals to train for the difficult situations they may encounter on the job. Artificial intelligence–based training programs simulate a range of realistic scenarios that workers face. Pr
oduc
tivity
Virtual connect
This videoconferencing and messaging application enables CROs to connect with their charges through regular virtual check-ins. CROs also use the tool to touch base with other stakeholders in their charges’ lives—families, employers, and teachers/trainers—to keep an eye out for behavioral issues or risks as well as gather feedback on their progress.
Personal digital assistant
This voice command–enabled predictive personal assistant works smoothly in the background, synchronizing the CRO’s meetings, calendars, and transportation plans, as well as prioritizing tasks for a more productive day.
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Toolbox
Sipping her coffee, Zara looks at the smart monitoring dashboard on her screen. It shows numerous colored dots—the virtually incarcerated offenders under her charge—moving around the city. A real-time stream of their activities is continuously updated on one side of her screen. Suddenly, the system beeps and one of the dots on screen flashes red. One of her charges, Tim, who is serving time for drug possession, has entered a restricted area that is a hotbed of drug activity. Although he quickly retreats when his monitor beeps, this is the third time this has happened.
0 9 : 0 0 AM
Zara’s phone buzzes; her rideshare is here to take her to her meeting. While most meetings with offenders in the program are virtual, at least one in-person interview is required as part of the intake and screening process. On her way there, she does a quick microlearning on “interviewing for character assessment” using the Skills U app on her tablet.
0 3 : 3 0 PM
After her meeting, Zara heads home for the day. On the ride back, she logs her observations from the interview into the system using her tablet and submits her report. She receives a notification from the system that a charge’s driver’s license is expiring soon. Mindful of how critical having a valid ID can be for offenders in the system, she makes a note to initiate the renewal process via Resource hub.
0 5 : 0 0 PM
Sensing a troublesome pattern was emerging with Tim, Zara clicks on the Resource hub app. It shows all of the resources and supporting stakeholders that Tim is connected to—his employer, mental health counselor, program buddy, education guidance counselor, and physician. Zara then sets up a counseling session for Tim and a touch point with his program buddy, briefing both on his recent troubles. She also schedules a drug test for him during his next physical and resumes her work on the dashboard.
1 0 : 0 0 AM
Seeing that everything is in order with her charges, Zara turns her attention to the insights dashboard. She reviews and analyzes trends to see how effective different interventions have been—something she plans to present at the next CRO meeting. She is glad to see that two of her charges with an interest in computer science are doing especially well after starting a program that teaches them how to code and provides employment opportunities once certified.
1 1 : 0 0 AM
Zara has a meeting with one of her ecosystem partners who manages skill development initiatives. They discuss partnering with a local restaurant that also runs a culinary training program to pilot an apprenticeship program for offenders.
1 2 : 3 0 PM
As she’s finishing lunch, Zara receives a notification from her personal digital assistant reminding her that she has a check-in with one of her charges. Instead of driving 10 miles to attend this meeting, she videoconferences him on Virtual connect and they discuss employment options that Job match suggested for him.
0 2 : 0 0 PM
Zara has a screening interview with a potential candidate for the virtual incarceration program. She reviews the RAST report, the eligibility determination application that recommended the candidate, and also checks the transparency index score to ensure that the decision was free from any biases. If the candidate does make it into the program, he will be assigned to a different CRO to ensure objectivity in decision-making.
0 3 : 0 0 PM
A DAY IN THE LIFE
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A day in the life
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