Government, Education and Associations: Developing Partnerships to

Grow Business Sectors

Walter J. RecherDirector Projects and Development Hospitality Resource Group, Inc.

NYTAEP Conference 2012Syracuse, New York

Who We Are

Hospitality Resource Group (HRG) provides event management, training and marketing services for:

- Corporations

- Not for profit organizations

- Higher education HRG Strategic Training Solutions- tailored training programs,

management consulting and organizational development HRG provides services under contract w/Westchester-Putnam

Workforce Investment Board Goals and objectives: promote sector opportunities and support

business growth

Today’s Program: Learning Outcomes

How to cultivate long-term collaborative relationships between industry partners

How to successfully approach and engage businesses into Sector memberships

How to align key industry associations to help connect businesses with WIB and One-Stop opportunities

Developing a Model of Success for Sector Growth

Understanding stakeholder goals and objectives

Identify opportunities for Sector business growth

Leverage collaborative partnerships

Sector History: Incumbent Worker Training

2010: WIB establishes industry sectors/sector leads Hospitality, Healthcare, Biotech, Professional Business Services, Green

2011: Incumbent worker training contracts awarded: Hospitality Sector - ESL and Supervisory Skills training Biotech Sector - Mini MBA Program Professional Business Sector - Safety Training

2012: Incumbent worker training contracts awarded: Hospitality Sector - ESL and Supervisory Skills training Healthcare Sector - ESL and Supervisory Skills training

Developing a Model of Success for Sector Growth

Understanding stakeholder goals and objectives WIB, area businesses, education institutions Management of industry sectors PR and Marketing efforts to promote

participation Active representation in the community

Developing a Model of Success for Sector Growth

Identify opportunities for sector business growth Raise awareness of WIB services (multiple

points) www.westchesterputnamonestop.com

Tailor opportunities to local “assets”

Developing a Model of Success for Sector Growth

Leverage collaborative partnerships Associations – NorMet, Hotel

Association Promote awareness, exposure and

visibility

Sector Model for Growth

WIB partnership with HRG Help market WIB services and grow sector participation HRG targets Key Business Relationships

Hospitality, Healthcare, Industry Associations

One-on-One Meetings Review opportunities, develop participation

HRG acts on behalf of businesses Coordinate administrative management of sector enrollments and

business contracts

Encourage and Develop Support from Sector Chair/Leads

WIB Partnership

WIB/HRG Sector

Management

** Emerging Sector…

WNf

Successful Model: Hospitality Sector

Over 325 students trained in ESL with approximately 75% advancing one or more levels on Best Plus post test. Examples of Student Promotions include: Dishwasher to Front-Line Cook Housekeeper to Engineer Housekeeper to PBX Operator Room Attendant to Housekeeping Floor Supervisor Steward to Line Cook

Over 600 students participated in Supervisory Skills Training 13 businesses enrolled in Sector Over 2100 hours of on-site training

Fall 2012 Healthcare Sector ESL and Supervisory Skills training identified as a need within the

Healthcare Sector HRG replicates successful model for sector growth in the Hospitality

Sector HRG, via NorMet and Sector Lead reach out to network of Westchester

hospitals 3 new businesses enroll in Sector 40 students - ESL training 120 students - Supervisory Skills training Marketing and promotion begins to more hospitals and healthcare

agencies

Workforce Investment Board: Sector Management

Mission: to market, promote, recruit and engage new businesses into Sector Partnership

Work closely w/WPWIB to align partnerships, promote awareness and increase participation

Cultivate, Collaborate, Communicate and Convert HRG uniquely positioned to leverage relationships w/

business leaders and not for profit organizations

Sector Manager: Roles and Responsibilities

Planning Job Fairs Job Screening Research and develop innovative partnerships

Summary of Benefits for Sector Partnerships

Benefits for businesses: Build capacity Develop “bench strength”

Benefits for Sectors: Leverage collective assets of business, not for

profit, government and education community Nurture and develop employment opportunities

and job growth

Q&A and Close

Thank You!