Governing Virginia Leadership Forum Virginia 2016 Presentation - Digital Disrupted - Latrise...

LEADERSHIP

FORUM

GOVERNMENT DISRUPTED: A DIGITAL PUBLIC DEMANDS DIGITAL PUBLIC SERVICES POWERED BY ANALYTICS

DECEMBER 2016

Copyright © 2015 Accenture All rights reserved. 2

Shopping

DIGITAL IS DISRUPTING EVERYTHING AND EVERYONE

2Copyright© Accenture. All rights reserved.

Entertainment Education Exercise Travel Payments


THE RATE OF CHANGE IS EXPONENTIAL

38,000+ photos shared

In one minute,2.4 billion people connected to the internet interact:

3,100,000likes on Facebook

4,000,000+ searches on Google

277,000+snapchats received

347,000+tweets

3,500+pins

100+ hoursof video uploaded

$275,000+transactions (USD)

Source: Company websites


TODAY’S DIGITAL CUSTOMER…

Highly

Informed

Price

Sensitive

Socially

Connected

Trust the

Crowd

Self

Promoting

Instant

Gratification

Security

Unaware

of smartphone

owners use their

phone to help with

shopping

79%

of people will go 5-

10 minutes out of

their way to secure

a better price

64%

of mobile time is

spent on social

media accounts

30%

of US consumers

are likely to

abandon an online

purchase if a

question is not

immediately

forthcoming

57%

web links, news

stories, blog posts,

notes, and photo

albums are shared

each month

25Bshoppers prefer

online ratings to

advice from store

employees

4:1Facebook content

shares per day

2.5B


…IS YOUR DIGITAL CITIZEN

Sources: (1), (2), (3) 2013 Accenture Citizen Survey; (4): Chicago Pulse Survey

70%think it is important to provide more services

via digital channels in the future(1)

71%want to be involved in the design of

government service(2)

55%prefer to access government from their

smart phone(3)

90%believe government should match or exceed

commercial service levels(4)


DIGITAL IS ENABLING

EVERYTHING AND

EVERY ONE

Influence

• Responsive

• Engaging

• Trusted

• Simplified

• Connected

Delight

• Steer

• Suggest

• Encourage

• Inspire

• Reward

7Copyright © 2016 Accenture All rights reserved.Copyright © 2016 Accenture All rights reserved. 7

TRENDS

War on Analytics

Talent

Democratization of

DataAdvanced Analytics

Risk & regulatory

pressures

Big Data Hybrid

EcosystemData Complexity Data VisualizationData Overload

Insta-Insights |

Insta-results


UNDERLYING ISSUES

• Data-based decisions and gut-based culture

• Significant data fragmentation and duplication

• Talent scarcity and pockets of excellenceOrganization

Process

Data

Technology

Use Cases

• Inconsistent ways of performing analytics

• Too few actionableinsights – answers “the what”

• Lack of alignment across departments

• Noteworthy data gaps and limited granularity

• Low trust due to data quality, sources and availability

• Cumbersome data integration and accessibility

• Anchor on basic, duplicative technologies, siloed solutions

• Manual efforts, inadequate tools, redundant investments

• Limited innovation and discovery

• Based within departments or specific organizations

• Are largely retrospectiveor used to answer specific questions

• Insights are not properly tested or ready to be scaled


LESSONS LEARNED

ARCHITECTING the Journey DELIVERING the JourneyMANAGING the Change &

Maintaining Momentum

Do, Learn, Do

Focus on Talent

Partner Effectively

Value Realization Office

Top Level Sponsorship

and Decisions

Focus on Adoption,

Behavior, Culture

Pointed Business

Engagement

Focus on Priority

Capabilities

Business Before

Technology

Prove the Value

‘Maniacally’


Single version of the truth

Business Rules

Analytics & Insights

Infrastructure & Integrated Data Model

Multiple Data SourcesProcesses, Policies, and Systems

INS

IGH

TS

EFFORT

DescriptiveBI Reporting

Dashboards

Trend Analysis

Risk Analysis

Root Cause Analysis

AdvancedForecasting

Performance Segmentation

Simulation

Optimization

Machine Learning

Foundational Data StoreHadoop

Apache

Multiple Data SourcesDivisions

Channels

Services

Transactions

Market Data

Intelligent Data Munging

Modern Tech Architectures

Self-Service BI

Data Teams

Secure Mobile Access

Drive analytics adoption

with functional applications

SOLUTION VISION WITH ANALYTICS AS A CAPSTONE


MAKING DECISIONS THAT DRIVE OUTCOMES

Leveraging “apps” to enable efficient usage of information and analytics and

standardized processing and guided workflow.

OutcomeDecisionApplication: Analytics & Workflow

Analytics

Database

Business Insights

Data Model

Learn from past outcomes to inform future strategy

Capture Data Needed for Better Analytics


AvailabilitySecure access, anywhere,

to information and

monitored actionsAdvanced Analytics

Embed and scale

Advanced Analytics

OpticsSupport decisions,

driving understanding

and actionWorkflowIntegrate and support

Business Processes

Performance

ManagementDevelop, monitor,

and manage models

OPERATIONALIZED ANALYTICS


• Utilize a phased transition approach to transition resources,

knowledge and responsibilities to analytics team

• Invest in change management to drive adoption and

increase value realization

• Establish performance baseline and drive improvement

utilizing a metrics-based approach

• Drive continuous improvement through ongoing governance,

thought leadership and innovation

• Establish multi-tiered delivery capability (high-touch vs low-touch)

to account for varying degrees of maturity within each business unit

LESSONS LEARNED

LARGE METROPOLITAN CITY

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