GovDelivery in Local Government
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PAGE 1 | Learn more about GovDelivery. visit: govdelivery.co.uk email: [email protected] call: U.K. 0800 032 5769 Proactive Public Communication Get the Word Out with GovDelivery Get the Word Out Local Authorities who use GovDelivery are reducing customer service costs by keeping their communities up-to-date on the availability of the services that are important to them. Using the latest proactive communication technology allows authorities to engage with their audience more frequently and effectively than ever before. As a result, communities are able to make better informed decisions; are encouraged to self- serve using the most efficient channels; are more satisfied with the quality of service provided. GovDelivery will help you extend reach, lower costs and improve customer service levels by integrating the most powerful and effective digital channels into your communication armoury. These include, your website, email, SMS, social media (Twitter, Facebook, YouTube, Blogs) and RSS. Benefits – Low Cost, High Impact Engagement • REDUCED SERVICE COST - Using proactive communication channels can reduce customer service spend by as much as 20% by migrating users to cheaper online channels. • INCREASED SERVICE LEVELS – Keep your communities informed about the availability of services that are of specific interest to them. This is a valuable personalised service which greatly enhances customer satisfaction and perceived service levels. • PROMOTES CHEAPER CHANNELS – Automated alerts drives the uptake and increases use of your online channels. Authorities using GovDelivery have seen use of their self service channels increase between 20%-50%. • SPREAD GOOD NEWS – Keep your community informed about what’s happening around them. Tell them about local achievements and successes, events and awards.. • EMERGENCY COMMUNICATION – Building a large audience of subscribers will help improve the effectiveness of your emergency communication. GovDelivery can help you broadcast alerts via SMS and email to the widest possible audience. • RETURN ON INVESTMENT - Provides local authorities with a communication tool that cuts costs, simplifies communication and provides a positive return on investment (ROI) in a few months. GovDelivery keeps your community up-to- date about the things that are important to them. Using the latest technology, GovDelivery automatically sends email, SMS, RSS and Social Media alerts informing your community about updates on your website or other online resources that affects them. Customer Service Cost Telephone £3.21 1 Face-to-Face £8.23 1 Newsletter £0.56 2 GovDelivery £ZERO 1 1 - Incremental customer service cost based on SOCITM Better Connected Report 2010 results. 2 - GovDelivery estimate including print and postage per household. GovDelivery in Action: • Changes to refuse collection dates • Recycling day reminders • School snow closures • Sports centre opening times • Youth events and activities • Library Information • Crime alerts • Housing information • Trading Standards updates • Council news and press releases • Latest jobs • Newsletters • Internal staff updates
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Transcript of GovDelivery in Local Government
PAGE 1 | Learn more about GovDelivery. visit: govdelivery.co.uk email: [email protected] call: U.K. 0800 032 5769
Proactive Public CommunicationGet the Word Out with GovDelivery
Get the Word OutLocal Authorities who use GovDelivery are reducing customer service costs by keeping their communities up-to-date on the availability of the services that are important to them.
Using the latest proactive communication technology allows authorities to engage with their audience more frequently and effectively than ever before. As a result, communities are able to make better informed decisions; are encouraged to self-serve using the most efficient channels; are more satisfied with the quality of service provided.
GovDelivery will help you extend reach, lower costs and improve customer service levels by integrating the most powerful and effective digital channels into your communication armoury. These include, your website, email, SMS, social media (Twitter, Facebook, YouTube, Blogs) and RSS.
Benefits – Low Cost, High Impact Engagement• REDUCED SERVICE COST - Using proactive communication channels can reduce customer service spend by as much as 20% by migrating users to cheaper online channels.
• INCREASED SERVICE LEVELS – Keep your communities informed about the availability of services that are of specific interest to them. This is a valuable personalised service which greatly enhances customer satisfaction and perceived service levels.
• PROMOTES CHEAPER CHANNELS – Automated alerts drives the uptake and increases use of your online channels. Authorities using GovDelivery have seen use of their self service channels increase between 20%-50%.
• SPREAD GOOD NEWS – Keep your community informed about what’s happening around them. Tell them about local achievements and successes, events and awards..
• EMERGENCY COMMUNICATION – Building a large audience of subscribers will help improve the effectiveness of your emergency communication. GovDelivery can help you broadcast alerts via SMS and email to the widest possible audience.
• RETURN ON INVESTMENT - Provides local authorities with a communication tool that cuts costs, simplifies communication and provides a positive return on investment (ROI) in a few months.
GovDelivery keeps your community up-to-
date about the things that are important
to them. Using the latest technology,
GovDelivery automatically sends email,
SMS, RSS and Social Media alerts informing
your community about updates on your
website or other online resources that affects
them.
Customer Service Cost Telephone £3.211 Face-to-Face £8.231 Newsletter £0.56 2 GovDelivery £ZERO1
1 - Incremental customer service cost based on SOCITM Better
Connected Report 2010 results.
2 - GovDelivery estimate including print and postage per household.
GovDelivery in Action:
• Changes to refuse collection dates
• Recycling day reminders
• School snow closures
• Sports centre opening times
• Youth events and activities
• Library Information
• Crime alerts
• Housing information
• Trading Standards updates
• Council news and press releases
• Latest jobs
• Newsletters
• Internal staff updates
PAGE 2 | Learn more about GovDelivery. visit: govdelivery.co.uk email: [email protected] call: U.K. 0800 032 5769
Proactive Public CommunicationGet the Word Out with GovDelivery
©2010 GovDelivery, all rights reserved.
Engage with Residents; Utilise the most powerful channels; Communicate effectively.
Proven, Effective and Reliable.Built exclusively for the public sector, GovDelivery is the world’s leading government-to-citizen communication solution. Worldwide, GovDelivery is used by 350 unique government entities and sends over 2 billion messages each year to over 16.6 million subscribers. Our clients include:
LOCAL GOVERNMENT
• Norfolk County Council
• Norwich City Council
• Dartford Borough Council
• Babergh District Council • and more...
CENTRAL GOVERNMENT
• Met Office
• Highways Agency
• Parliament
• Driving Standards Agency
• Department of Business, Innovation and Skills
• Department of Energy and Climate Change
• Medicines and Healthcare Products Regulatory Agency • and more...
WORLDWIDE
• NASA
• Federal Bureau of Investigation
• Federal Emergency Management Agency
• Department for Homeland Security
• and more...
