GovConnect Ontario - The Canadian Institute · GovConnect Ontario is the annual event to engage...

CI

GovConnect OntarioBuilding a Digital Platform to Better Serve Citizens

CanadianInstitute.com/GovConnect-Ontario/a C5 Group Company

Business Information in a Global Context

2017 Event Snapshot

Date

Location

2017 website

2018 website

May 9, 2017

One King West Hotel & Residence

Toronto, Ontario, Canada

https://www.canadianinstitute.com/govconnect-ontario/

https://www.canadianinstitute.com/3rd-govconnect-ontario/


k May 9, 2017 | One King West | Toronto

CIMay 9, 2017 | One King West | Toronto

Event OverviewAn Invitation-Only Event for Heads of Government Transformation

GovConnect Ontario is the annual event to engage with key technology and policy stakeholders involved in Ontario’s public sector transformation. There is no better opportunity to cultivate best practices and draft innovative road maps to achieve your future digital government aspirations.Through GovConnect Ontario’s exclusive peer-to-peer interaction, gain insights and direct support from your counterparts on key challenges.

A great opportunity to discuss an issue of tremendous interest with like-minded Executives.

Colette Blair, Deputy Director, Support Services, Centre of Forensic Sciences“

Event Contacts

ProducerCharlotte [email protected]: 416-927-0718 x7335

Marketing and PressAshleigh [email protected]: 416-927-0718 x7275

SponsorshipTerry Horsman [email protected]: 613-866-2315

Graeme [email protected] P: 416-927-0718 x7387




The PurposeThe unique format of this event is structured around a series of rotating peer-to-peer discussion tables that enable in-depth discussion and idea-sharing with the Government of Ontario’s thought-leaders. It avoids the traditional conference style and “death by PowerPoint” to ensure each delegate receives an experience tailored to their current situation, allowing more value to be taken from the day. This allows for face-to-face interaction with delegates and speakers, who all have the authority to discuss major challenges, core implementations issues, solutions, future strategy, and procurement.

30-3

5 minu

te discussion

Delegates rotate around discussion tables during the d

ay

Delegates allocated to a group

How it works Each table features a different topic and is hosted by a public sector moderator and a co-moderator from the vendor community.

Our peer-to-peer interactive roundtable discussions enable you to directly engage with the delegates as they rotate from table to tabkle.

By the end of the day, the moderators will have met and spoken directly to each of the senior delegates.




Roundtable SummaryAs the purpose of the event is grounded in idea sharing, we asked moderators from each table to take brief notes on the day’s discussions, as a takeaway for participants to share back in the office and keep the momentum from the event going.

Explore a snapshot of the common themes, pain points and strategies discussed at the different tables throughout the day:

Internet of Things: Smart Machines for Government SolutionsModerator: Ryan Sorrey, CIO, City of MonctonCo-Moderator: David Lurie, Senior Account, Public Sector, Government, Amazon Web Services

This table addressed how connected devices and machine learning play into the development of intelligent communities. Delegates explored the benefits of IOT by saving time and resources while improving the accuracy of their team’s processes.

Moderator observations:

k Generally, most of the attendees were not aware of what IoT or machine learning is, and how it can improve government service

k Every table conversations de-railed to data mining and data analytics, as to how to get information you need from the data you already have. This is the first step into getting the information, but more education required on how to USE it to a full potential

k There are real, practical examples: Air quality monitoring in schools; water consumption monitoring and triggering alarms for possible leaks; parking monitoring; neighborhood watch for unlicensed builds; traffic control and intelligent re-route in real-time

k Artificial Intelligence vs Intelligence Augmentation: Most see Intelligence Augmentation as a way to go, due to the fact that human driven decisions are still required. Replacing human vs making human smarter?

Emerging concerns and next steps:

k Addressing citizens’ perception of “big brother” when it comes to sharing data with government. The value of the services need to be bigger than the fear

k Mitigating risk: The more devices involved and more services enabled, the bigger the impact of the disaster. Implementing more devices is attracting more attackers

k Most departments are struggling with keeping the lights running, and strategic vision is out of date by the time they get to it. This might make it difficult to catch up. That being said, everyone at the table recognized the challenge, and it looks like there are positive changes are being implemented to address it




Securing your Organization’s Data and Sensitive Information Moderator: Nabeel Yousif, Director IT, Infrastructure and Security, Infrastructure OntarioCo-Moderator: Sinisha Patkovic, VP, Government Solutions, Blackberry

Delegates were asked to examine the future of cyber security in the digital government space and delegates shared their experiences and learnings on how to safeguard against the latest threats.


k Security is critical to the government function, and a number of delegates had embarked in some sort of cyber security program

k There was a general notion that IT security slows them down k Negative views of IT security, and perception that the environment of fear created by security

professionals is self-serving. Some equated this to the hype of Y2K


k Perception that IT security is misunderstood and there is great divide between what the business expects vs what security professionals want to achieve.

k More collaboration between security and business is needed k Blockchain could act as intermediary between businesses and government

Open and Analytic: Putting Data to UseModerator: Michael Hillmer, Executive Director, Information Management, Data, and Analytics Office Ontario Ministry of Health and Long-Term CareCo-Moderator: Dmitri Li, Solutions Architect, Zerto

Discussions were centered around how to unlock the power of government data to propel innovation across the province and improve the quality of services for Ontarians. The table explored attracting the right people to transform data sets into actionable efficiencies, cost savings, and convenient services for citizens and how to effectively deal with information deluge by segmenting data to make it more manageable for analysis

Moderator Observations:

k Information sharing across departments, ministries, and governments is very challenging except in cases of open data




k Identifying specific individuals/organizations to focus on data/analytics is creating results, but it is a journey – there is a major difference between how each organization functions

k We can get new tools, new teams, and more granular data, but privacy is a problem k Legacy systems are seen as a stumbling block to moving forward, but people are open to

considering alternative approaches to extract and process data k Open data enables analytics happening outside of government. It’s important for government

to think about implications of sharing data, and also consider helping eternal organizations that are best positioned to this data


k Opportunity to share creative approaches for building capacity and accessing information k Leadership from the top is key to the cultural change that is required. Then you need

participation at the working level, plus internal capacity building k Addressing how to deliver Proof of Concept to business k Find the right tools, and the right young people to join the workforce. Also find tech-savvy

business partners k Encouraging “hackathons” would help

Engaging the Evolving Digital CitizenModerator: Tanya Twynstra, Director, Citizen Engagement, BC Government Communications and Public EngagementCo-Moderator: Ruth Gastle, Senior Account Executive, Adobe

The table allowed delegates the opportunity to share strategies for keeping up with rising customer expectations and how to successfully implement omni-channel communication approaches for effective citizen engagement.


k Highly customized mailings through data analytics. Focus is now on data for evidence informed decision making. Need to analyze what’s coming from multiple sources.

k How to engage at the beginning and with millennials – they are not as likely to engage with government

k Attracting talent: big outreach both internal and external about the future of the OPS. Act as story tellers - tweeting and blogging about job opportunities to attract new talent

k How do you innovatively consult on issues like Islamophobia, Black Lives Matter etc?




k Tools: Wordpress gives moderated feedback; Twitter town halls are a lot of work for the outcome; Facebook is often too negative; online consultation & digital survey tools are helpful (cost of face-to-face is too high)

k Increasing use of video technology k There is a massive culture change that needs to take place internally k Engaging with the remote population is more challenging – not as easy to go digital k What is government’s role to support these industries as they make the digital shift?


k Challenge is to support learning ministries and design changes from the cradle to grave k Sentiment analysis: Find out what’s really meaningful to the citizens k Trying to bring various stakeholders together to show benefits and Proof of Concept k Need for a strategic plan and business model change: Want to be in the quadrant that says IT

is business; Helping and supporting digital business models; Mindset is the problem k Now have to consider a culture strategy for digital transitioning k Expectations for a digital identity: There is fatigue from people being asked the same type

of questions year after year. Need to consolidate information. k Modernize legacy applications k Focus on public facing services and apps

Strategizing for the Implementation of Public Cloud Models Moderator: Stephen Gordon, Executive Director, Corporate Software Branch, BC Office of the Corporate CIO, Ministry of Technology, Innovation and Citizens’ ServicesCo-Moderator: Rob Smoot, Vice President, Product Marketing, Cloud Management Business Unit,VMware

This table allowed delegates to discuss and learn strategies, best practices, and initial outcomes from early government adopters of the cloud approach. It also aimed to identify service and deployment models that work in a public sector setting to deliver flexible and cost effective services.

Moderator summaries were not made available for this table.






CI

Going Mobile: The Evolution of Government Services Moderator: Dafna Carr, CIO, Children, Youth & Social Services I&IT Cluster, Community and Social Services OntarioCo-Moderator: Franco Amalfi, Director, Strategic Government Programs, Oracle

Delegates were able to discuss the impact of advanced mobile technologies on government-citizen interactions and the complexities of designing a service for a wide user base. Focus was given to ensuring the compatibility of applications with an array of devices operating with specific architecture and frameworks, providing information anytime, anywhere to citizens.


k Most ministries are considering mobile, if not already implementing. Some are more advanced than others

k Organizational alignment k Culture as barrier to implement this effectively


k Where to start? k What services to make available digitally on mobile




Attendee Feedback

(I liked the…) discussions, they were themed and they all built upon each other. I liked hearing from my

table members. Very positive experience.Heidi Francis, ADM Road User Safety Division, Ministry of Transportation

“

The interactive tables allowed for good conversationAmy Bihari, Senior Data Advisor,

Ontario Treasury Board Secretariat“

(I liked the) opportunity to hear perspectives from a cross section

of other jurisdictionsExecutive Director,

Treasury Board of Canada Secretariat

“




Attendee Feedback cont.

(I liked the) opportunity to networkDirector/Registrar Private Security &

Investigative Services Branch, Ministry of Community

Safety and Correctional Services

“

(I liked the) networking; hearing

about other people’s projects

and perspectives. Director, Public Sector Liaison and

New Economy Regulation Branch, Ministry of

Economic Development and Growth

“




Other Highlights

Our networking reception was a great way to end the day, allowing delegates to share the challenges and opportunities that came up in their respective table conversations.

Our partners had the opportunity to speak face-to-face with leaders in

the community

Panels and keynote sessions allowed delegates to hear cross-jurisdiction perspectivesand pain points




Other Highlights cont.Delegates were able to discuss the impact of advanced mobile technologies on government-citizen interactions and the complexities of designing a service for a wide user base. Focus was given to ensuring the compatibility of applications with an array of devices operating with specific architecture and frameworks, providing information anytime, anywhere to citizens along with how to effectively communicate through a crisis: does public sector have the technological capability to alert and account for personnel and systems in the event of a crisis?




AudienceThis event series is a great opportunity for public sector transformation experts to connect personally, discuss challenges and share solutions with one another.

Hand-picked groups allow for targeted and diverse discussion with counterparts who are dealing with the same obstacles, resulting in a more uniform understanding of the sector and its challenges.

Attendees Included:TITLE

Director, Citizen Engagement

Executive Director,Corporate Software Branch

Chief Information Officer

Director, Policy Research and Analysis Branch

Chair

Secretary of the Cabinet

Chief Privacy Officer & Archivist

Executive Director, Information Management, Data, and Analytics Office

President


Security and Identity Management Policy

DEPARTMENT

BC Government Communicationsand Public Engagement

BC Ministry of Technology,Innovation and Citizens’ Services

City of Toronto

Community and Social Services Ontario

Digital Hamilton Task Force

Head of the Ontario Public Serviceand Clerk of the Executive Council

Ontario Governmentand Consumer Services

Ontario Ministry of Health and Long-Term Care

Ontario Treasury Board

ServiceOntario InformationTechnology Cluster, OntarioGovernment and Consumer Services

Treasury Board of Canada Secretariat




TITLE

Team Lead EOIS Business Alignment Finance Analysis and Systems Support

Director OSAP Transformation Branch

Manager Corporate Planning and Projects

Director Business Services

Executive Director Criminal Justice Modernization

Senior Manager Criminal Justice Modernization

Director Project Management Innovation Office

Director and Lead Business Readiness Digital Government Team

Director General Cyber Security Partnership

Head Solutions Development and Maintenance

Director Service Delivery and Supports

Head MCSCS Solutions Branch

Director Private Security and Investigative Services

Deputy Director Support Services Centre of Forensic Sciences

Assistant Deputy Minister Open for Business Division

Director Public Sector Liaison and New Economy Regulation

Director Case and Grants Management Solutions

DEPARTMENT

Advanced Education and Skills Development

Advanced Education and Skills Development

Agriculture Food and Rural Affairs

Agriculture Food and Rural Affairs

Attorney General

Attorney General

Attorney General

Cabinet Office

Communications Security Establishment Canada

Community and Social Services

Community and Social Services

Community Safety and Correctional Services





Education




TITLE

Assistant Deputy Minister Learning and Curriculum Division

Senior Manager Strategic Planning and Business Relationship Management

Acting Director Business Planning Outcomes and Assessment

Chief Administrative Officer and Assistant Deputy Minister Corporate Management and Services Division

Manager Planning Business Management Services and Controllership

Senior Manager Business Relationship Management

Senior Manager Business Relationship Services

Manager Business Solutions Grant Management Solution Delivery

Senior Technical Manager Employment Ontario Solutions

Director Enterprise and Integration

Director Strategic Network and Agency Policy

Assistant Deputy Minister Environmental Sciences and Standards

Director Modernization of Approvals

Director Statistics Integration

Assistant Deputy Minister Tax Compliance and Benefits

Assistant Deputy Minister Provincial Local Finance

DEPARTMENT

Education

Education

Education

Education

Education

Education

Education

Education

Education

eHealth Ontario

Energy

Environment and Climate Change

Environment and Climate Change

Finance

Finance

Finance




TITLE

Director Enterprise Business Solutions

Director Fiscal Oversight and Performance

Director eHealth Strategy and Investment

Director International Missions Secretariat

Supervisor

Deputy Minister

Manager Analytics and Business Intelligence

Director EPMO

Manager Stakeholder Relations

Director Culture Policy Branch

Assistant Deputy Minister Road User Safety

Manager Modernization Road User Safety

Executive Director Driver and Vehicle Program Development and Modernization

Head Cyber Security Operations

Executive Account Lead Infrastructure Technology Services

Assistant Deputy Minister and Chief Administrative Officer Corporate Services

Director Business and Service Management

Senior Policy Advisor Open Government


DEPARTMENT

Financial Services Commission of Ontario

Health and Long Term Care

Health and Long Term Care

International Trade

Ministry of the Environment & Climate Change

Northern Development and Mines

Ontario Ministry of Economic Development and Growth Research and Innovation

Ontario Pension Board

Ontario Pension Board

Tourism Culture and Sport

Transportation

Transportation

Transportation

Treasury Board Secretariat





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