Gov Metric Nic Streatfield
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Transcript of Gov Metric Nic Streatfield
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© ROL SOLUTIONS LTD. 2011 GOVMETRIC, SERVMETRIC AND THE SMILEY FACES LOGO ARE ALL REGISTERED TRADEMARKS OF ROL SOLUTIONS LTD.
GovDelivery and GovMetric integrationNic Streatfeild
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Capture the Voice of the Customer• Collect feedback
at every contact point
• Multi-channel• Point-of-
experience
Analyse feedback• Translate feedback
into actionable insight
• Real-time reporting
• Integrates with other systems
Take action• Base decisions on
data and facts• Measure
improvement• Demonstrate
performance
The GovMetric Approach
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GovMetric has become the single most widely used solution for capturing the Voice of the Customer across multiple access channels. Language localisation enables us to support clients in Wales and, most recently, the Netherlands.
De facto standard for Local Government
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Over fifteen million UK citizens are regularly exposed to the trademarked GovMetric Smileys, making them synonymous with the act of giving feedback.
Unrivalled brand awareness
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Simple, quick and consistent remains at the heart of GovMetric surveying, and it is this approach that has enabled us to build one of the largest benchmarking knowledge bases in the sector. But now our clients can learn even more about their customers’ experiences by creating customised GovMetric surveys.
Consistency AND Flexibility
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Measure Subscriber Satisfaction…
GovMetric Integration allows
you to measure the success of your
messages.
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Integrate into channel performance measurement
Measure customer feedback on GovDelivery and compare against other channels
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Measure relative service performance
Measure customer feedback on GovDelivery on service by service basis
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Track feedback comments
Track and respond to feedback
comments from GovDelivery
communications
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Automated Alerts
£Zero Incremental Cost
When are our bins being emptied?
Cost to Authority £3.21
Satisfied Customers, Lower Cost
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Informed Communities, Lower Cost
Automated Alerts
£Zero Incremental Cost
Cost to Authority £3.21
Please let school be
open today