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Migrating to Google Mail Perspectives from Medicine & CiCs 11/9/2011
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Migrating to Google MailPerspectives from Medicine & CiCs
11/9/2011
• How many accounts do we have?
• Who do they belong too?
• And to which departments are these people aligned?!
11/9/2011
Planning
Planning• uReports based upon faculty/departmental code.
• Medicine, Dentistry & Health (FME) comprises nine departments:– Cardiovascular Science CDL– Oncology OCP– Clinical Dentistry DEN– Neuroscience NEU– Human Metabolism HMC– Nursing & Midwifery NUR– Infection & Immunity III– Human Communication Science SPE– ScHARR HRR
11/9/2011
Planning
• Approximately 2500 email accounts.– ~1300 staff - reported aligned to departments– ~700 honorary staff– ~500 PGR
• 260 z-role accounts with no portal access
11/9/2011
How to roll out?
• Adequate support to be made available via CiCs web site, on the day of migration in departments and via helpdesks/remote assistance etc.
• Ensure no users migrated over weekend.• Faculty IT support staff & CiCs teams to support each other
. • Migration batches and schedule commensurate with size
of departments.• Schedule that allowed an element of contingency planning. • Reviews of Progress.
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‘The Plan’
11/9/2011
Results
• As of this morning all accounts successfully migrated.
• Estimated 10% - 15% of users required direct support from Faculty or CiCs staff onsite.
• CiCs Helpdesk / Med-IT reports no significant increase in support requests.
11/9/2011
CiCs Perspective
• CiCs helpdesk aware of migration schedule.
• Supportworks user information updated daily to reflect account moves.
• Support requests from users easily passed to Med-IT via supportworks or direct to CiCs contacts onsite.
11/9/2011
CiCs Perspective
• CiCs second line support immediately available to advise and help with process issues.
• Direct feedback from users and departmental IT Staff.
• Good practical experience.
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CiCs Perspective
• CiCs staff presence well received by users.
• Involvement of IT staff from other faculties mutually beneficial.
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Summary
• Communication, Cooperation & Planning essential for a seamless transition.
• From the users:‘We like Google – give us more!’
11/9/2011
