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Transcript of Goodwill Community Impact Report 2015
GOODWILL INDUSTRIES OF MIDDLE TENNESSEE
TOGETHER, WE ARE CHANGING LIVES
2015 COMMUNITY IMPACT REPORT
Changing lives through education, training and employment.
WHAT’S IN THIS YEAR’S: IMPACTREPORT
GOODWILL DONORS & SHOPPERS: HOW YOU CHANGED LIVESIN 2015
3 Giving Strength To Tens of Thousands
4 Mission Helps People From All Walks of Life
6 Organization’s Benefits Ripple Through Local Economy
8 Goodwill’s 2015 Mission Services by the Numbers
10 Improving Communities Through Multifaceted Approach
12 Goodwill’s Aggressive Environmental Efforts Pay Off
14 Support Goodwill in 2016: Get Involved
15 Goodwill’s 2015 Financial Summary
2 How You Changed Lives In 2015
2015 Community Impact Report | Table of Contents2
Setting in motion the mechanism that makes it possible for Goodwill to give tens of thousands of
people a hand up through the power of work.
YOU DONATED
Goodwill Career Solutions worked with more than 3,000 employer partners and placed job-seekers into a diverse range of positions
and companies throughout middle & west Tennessee.
15,412 PEOPLEGOT HIRED
Gently-used items given to Goodwill were sold for reuse in
our retail stores. Damaged or unusable goods were salvaged
or recycled, benefiting our environment and people in
developing nations.
MATERIALS GOT RECYCLED
Goodwill
at Goodwill, including more than 1,800 people with disabilities and other barriers to employment, to
help run and operate our 36 stores, 70+ donations sites and 28 Career
Solutions centers throughout middle & west Tennessee.
2,000+ PEOPLEWERE EMPLOYED
Proceeds from donated items sold in our stores and on
onlinegoodwill.org helped support our Career Solutions Centers
which provided people in need of work with job training and
placement services.
YOU SHOPPEDIN OUR STORES
16 Goodwill’s Board Of Directors and 2015 Leadership Team
Look for these symbols throughout our Community Impact Report for more in-depth informationONLINE VIDEO
GOODWILL AND ITS JOB CREATORS: GIVING STRENGTH TO TENS OF THOUSANDS
hen Theresa, an assistant production
supervisor for Goodwill in downtown
Nashville, learned that she had
cancer, she set a personal goal. She
wanted to miss as little work as possible while
undergoing chemotherapy.
Why, you may ask, would anyone be so focused on
work at a time like that? Because being at Goodwill,
Theresa says, gives her strength.
Theresa’s explanation is simple, yet profound. Since
1957, Goodwill Industries of Middle Tennessee has
been giving people the opportunity to improve their
lives through the power of work. Goodwill is about
giving people a hand up rather than a handout.
Put another way, Goodwill is about making people
stronger.
These days, the impact of Goodwill extends far
beyond our 2,100 employees. In 2015, individuals
and communities benefited as we assisted more than
36,000 people with training and employment and
placed more than 15,400 people into jobs. Nine out of
10 of those placed went to work for one of our 3,000-
plus employer partners.
Those job placements and operations had a
tremendous ripple effect on the economy in middle
and west Tennessee, generating $476 million in
business revenues. And Goodwill made the state
greener by diverting more than 27 million pounds
of material that might have otherwise ended up in
county landfills.
This Community Impact Report details what Goodwill
did in 2015 and how it went about achieving
remarkable results. But no report can fully capture
the why. The why is Theresa, who we are happy to
say is feeling well and inspiring her co-workers daily
through her amazing example. The why is Kamel, who
traveled a rocky road from Egypt to America in search
of a new life and finally found a home with Goodwill
in Nashville. And the why is Tonia, who once needed
Goodwill’s help after being laid off but now works as
a Human Resources manager in Camden, hiring other
Goodwill Career Solutions clients.
Personally witnessing these stories of transformation
as they unfold — the struggle, the tears, the joy of
finally landing that job — is one of the great privileges
of working for Goodwill. Although that experience
can never fully be captured by a story, photo or video,
it’s important that we try to share it because of you.
You are the job creator. You — the Goodwill donor, you
— the Goodwill shopper, you — the Goodwill fan, you
are the one who makes all of this possible. We want
you to know how much your support means, because
you give us strength.
Matthew Bourlakas President & CEOGoodwill Industries of
Middle Tennessee, Inc.
Fred T. McLaughlin Chairman of the Board Senior Vice President
Robert W. Baird & Co., Inc.
W
3 2015 Community Impact Report | Letter From The CEO
MISSION HELPS PEOPLE FROM ALL WALKS OF LIFE
FACES OF GOODWILL:
An Egyptian-born former seafood inspector making a new life for his family in America. A Nashville native determined to beat both the street life and cancer. And a laid-off human resources worker who now gives second chances to others. These are just a few of the faces of Goodwill Industries of Middle Tennessee.
They are among the tens of thousands whose lives have been changed by the not-for-profit’s mission of providing education, training and employment.
WAYFARER FINDS A HOMEKamel’s journey began in late 1980s when he
was working as a seafood inspector in Egypt.
The middle-aged family man had a degree in
agriculture and loved his job. But when he was
replaced without explanation, Kamel sought a
new start overseas.
He arrived in New Jersey in 1990, alone and
struggling to understand the American English
accent. He nonetheless landed a job in a bakery,
and after eight years of hard work was able to
bring his wife and children to live with him.
In 2000, the family moved to Nashville, and
Kamel took a job at a bakery. Four years later, he
became a U.S. citizen. About the same time, he
purchased a gas station. But the new business
venture failed because of a price war, draining
his savings.
At 63, Kamel once again had to make another
new start. He visited a Goodwill Career Solutions
center in downtown Nashville and completed a
basic computer class.
In June of 2006 he was offered a job in Goodwill’s
salvage department, sorting books and other
donated items. His supervisor says he is an
outstanding worker.
Thanks to a decade of steady employment at
Goodwill, Kamel has been able to provide for his
family, pay for a house and even put his children
through college. “I love Goodwill,” he said. KAMEL
2015 Community Impact Report | Individual Impact4
IMPACT ON INDIVIDUALS
“Even when Theresa lost her hair, she stayed positive. She pulled her hat off and said, ‘Look at my hair! Sometimes when I am feeling down I look at Theresa and try to be more like her — upbeat all the time, even when things are bad.” — Dollie Lillard, Goodwill Production Supervisor
“Even in that small town (Camden), Tonia’s making a huge impact. She went from being unsure of herself and not really knowing which direction to go, to turning that completely around and
hiring people who need help. It’s really amazing.” — Sandra Hickey, Career Solutions District Manager
NINETY DAYS TO A NEW LIFEWhen Theresa took her last drink in January
of 2013, she set a goal: remain sober for at least
90 days.
Her success emboldened her to take another step
— trying to find a job. She went to the Goodwill
Career Solutions in downtown Nashville. After
working with a job coach, Theresa was offered
a position as a part-time associate in Goodwill’s
garment grading department.
Theresa had been out of the workforce for
four or five years, and she was still living
in a neighborhood where there were many
temptations to backslide on her sobriety.
So she gave herself another 90-day goal of
keeping her position and succeeded.
Slowly, she paid off her debts, got her own place
to live and began helping her grown children.
At Goodwill, she gained a reputation for
maintaining a positive attitude, no matter
what challenges she faced. In January 2014,
Theresa was promoted to assistant production
supervisor over grading.
Three months later, she was diagnosed with
cancer. But Theresa has learned how to beat
the odds. She gave herself a new goal: complete
surgery and chemotherapy in 90 days while
missing as little work as possible. Her co-workers
said her resolve and her attitude are amazing.
“I have so much support here at work; that
has helped me a lot. Being at Goodwill gives
me strength," she said.THERESA
SHINING LIGHT OF EXPERIENCEAs the human resources manager for Jones
Plastic and Engineering LLC in Camden, Tonia
relies on her instincts and compassion while
hiring dozens of Goodwill clients, often giving
second chances to people who might not get
them from other employers. In doing so, she has
reduced the company’s turnover and its need for
temporary labor.
The secret to Tonia’s success is firsthand
experience. In early 2014, things were not going
well for the single mother of two. The company
where she had worked in human resources had
relocated to Massachusetts, leaving her jobless
and struggling to make ends meet.
She visited the Goodwill Career Solutions Center
in Union City. From Goodwill, she got training in
job-readiness, computer use, resume-building and
more. Soon, Jones Plastic and Engineering offered
her a job as their human resources manager.
Tonia now has a job she loves, and she and
her children have moved into a new home in
Paris. Under her guidance, Jones Plastic hires
directly through Goodwill and partners with the
organization for regular job fairs.
Tonia says she interviews lots of people with
barriers to employment, including single moms
who don’t know where their family’s next meal is
coming from.
“Because Goodwill helped me, I’m able to pay it
forward and help others,” she said.TONIA
5 2015 Community Impact Report | Individual Impact
“Our research efforts clearly show that Goodwill Industries of Middle Tennessee is an important player in the regional economy. A half-billion dollar economic impact through its operations and Goodwill Career Solutions was a real eye-opener for us.” — Dr. Murat Arik, director of MTSU’s Business and Economic Research Center
2015 Community Impact Report | Economic Impact6
Goodwill shoppers expect bargains. To
them, purchasing an item worth three
times what they paid for it would
be no surprise. But many are probably unaware
that by supporting Goodwill Industries of Middle
Tennessee, they — along with Goodwill’s donors
— are part of a virtuous cycle that pays a threefold
economic dividend to their community.
A 2015 university assessment of the local Goodwill
found that for every dollar the organization spends,
$3.30 in benefits is created in the 48 counties it serves.
It also found that Goodwill accounts for $476 million
in annual business revenue.
“Our research efforts clearly show that Goodwill
Industries of Middle Tennessee is an important
player in the regional economy. A half-billion
dollar economic impact through its operations
and Goodwill Career Solutions was a real eye-
opener for us,” said Dr. Murat Arik, director of
Middle Tennessee State University’s Business and
Economic Research Center, But Arik, who authored
the study, hastened to add that Goodwill’s actual
impact on the regional economy is probably even
more substantial.
“We only scratched the surface,” he said, noting that
the assessment did not measure Goodwill’s role in
moving people off welfare, reducing recidivism or
improving the environment.
Goodwill Industries of Middle Tennessee is
a 59-year-old organization serving half of
Tennessee’s counties in a territory stretching
from Cookeville to Union City. It is one of five
independently operated Goodwills in the state.
The local Goodwill provides free training and
employment opportunities for people struggling
to find and keep jobs for a wide variety of
reasons, such as disabilities, criminal records
or lack of computer skills, and to others simply
wanting to advance their careers. This mission
is funded through the sale of donated goods in
Goodwill’s retail stores.
In 2015, the agency helped 15,412 people find
jobs. The vast majority went to work with other
employers in Middle and West Tennessee. The
prior year, 9,558 were placed into jobs. The effect
of those 2014 job placements — including salaries
earned by formerly unemployed people, the
impact of their spending and resulting sales taxes
collected by the state — were included in MTSU’s
calculations, along with Goodwill’s direct hires
and salaries.
Goodwill Industries of Middle Tennessee
President and CEO Matthew Bourlakas said the
study validates what Goodwill leadership has
long suspected about the organization’s impact
on the economy.
“Goodwill is much more than a non-profit and
social enterprise. It’s an economic engine that
propels businesses and communities forward
while giving a hand up, rather than a handout, to
those individuals who need it most,” he said.
ORGANIZATION’S BENEFITS RIPPLE THROUGH LOCAL ECONOMY
THE GOODWILL EFFECT:
IMPACT ON THE ECONOMY
“Goodwill is much more than a non-profit and social enterprise. It’s an economic engine that propels businesses and communities forward while giving a hand up, rather than a handout, to those individuals who need it most.” — Matthew Bourlakas, Goodwill Industries of Middle Tennessee President and CEO
$476 million Total annual business revenue created or stimulated by Goodwill.
13,400Total number of jobs Goodwill is
responsible for across its territory,
including external job placements
and its own employees.
$277MILLION
Annual wages and salaries associated
with Goodwill’s jobs and external job
placements. Goodwill spends about
$77 million annually, meaning each
dollar spent brings $3.30 in benefits
to the regional economy.
$188MILLION
Annual Impact of yearly
spending on goods, services
and property by those Goodwill
placed into jobs
$21MILLION
Total amount of sales tax,
property tax and other taxes and
fees Goodwill generated for state
and local governments.
percentage of employment impact Goodwill
accounts for in Nashville’s non-profit sector11% business revenue impact in that same sector 5% – generating –
7 2015 Community Impact Report | Economic Impact
GOODWILL'S ECONOMIC IMPACT BY THE NUMBERS
NOTE: All figures based on 2014 data as reported in Middle Tennessee State University's 2015 Economic Assessment of Goodwill
TOTAL NUMBER OF PEOPLE GOODWILL HELPED
36,081BASIC SERVICES & SKILLS TRAINING
7,802JOB PLACEMENT
SERVICES
28,279
15,412PLACED INTO JOBS
OUTSIDE GOODWILL
14,205PLACED INTO JOBS WITH GOODWILL
1,207
TOTAL NUMBER OF PEOPLE PLACED INTO COMPETITIVE EMPLOYMENT
2015 MISSION SERVICES
Sessions of Job Readiness/Soft-Skill
33,391Intake/Eligibility of
an individual
30,440Sessions of Intensive Job
Placement Services
80,942Occurrences of
Job Fair Services
26,335Occurrences of Job Retention Services
23,373
Days Paid On-the-Job Training within Goodwill
19,312
?
Occupational Skills Training Sessions
10,202Incidents of Work Assessment
Evaluation for an Individual
2,446
??A
Volunteer Hours of Service
330Free or Low-CostTax Preparation
675
Other Services1,243
Financial Education Class Sessions
145Day Camp Sessions
(Summer Youth Program)
23SSI/SSDI (Referrals or
Enrollments)
45
NOTE: The services reported above and the disabilities and barriers to employment reported on the next page may be duplicated counts. An individual may be counted as receiving more than one service or report multiple disabilities and barriers to employment.
HOW WE HELPED
2015 Community Impact Report | Mission Services8
WHO WE HELPED
Males17,857
Females18,176
Unreported48
55+5,444
Lack of GED/High School Equivalency
2,456 1,412Person with a
Criminal Background
5,301Homeless
2,433Unemployed/
Dislocated Worker
30,729
ORKW
Welfare Recipient
Older Worker897
Psychiatric and/or Emotional Disability
1,148Learning Disability other than Autism
457
A4+% x
o=
Neurological Disability408
Working Poor/Incumbent Worker/Underemployed
629
Lack of/Low Literacy309
At-Risk Youth 328
Non-English Speaking/English as Second Language
256
??
ayuda
Blindness or Other Visual Impairment
145Developmental Disability
other than Autism
203
White 18,039 | Black or African-American 14,995 | Other (includes multi-racial) 1,780 | Unknown or Unreported Race 842 Asian or Pacific Islander 291 | American Indian, Eskimo or Aleut (Native American), First Nation 134
Other Disadvantages
1,402Other Disabling
Condition
2,219Autism91
Deafness or Other Hearing Impairment
125History of
Substance Abuse
79
???
Unreported142
45-546,076
35-446,687
25-349,261
16-248,332
12-1544
0-1195
9 2015 Community Impact Report | Mission Services
?
eing a good neighbor is in Goodwill’s DNA. The organization was
founded by a minister who was moved to action by the plight of the
poor and downtrodden in his own community.
More than a century later, Goodwill Industries of Middle Tennessee remains
true to that spirit, beginning with its primary mission of providing free
job training, education and employment assistance. Across the 48 counties
Goodwill serves, 36,081 people took advantage of these services in 2015, of
which 15,412 were placed into jobs.
But Goodwill also engages in an array of partnerships and initiatives to improve
lives in communities across middle and west Tennessee.
One such effort is Goodwill Cares, which annually provides gift cards worth
tens of thousands of dollars to dozens of partner nonprofits for distribution to
needy families and individuals.
“I’ve seen what Goodwill can do for families that are homeless. It shows there
are organizations who really understand deeply what people need,” said Gelila
Feyisa, a case manager for Catholic Charities of Middle Tennessee.
Catholic Charities’ Family Empowerment Program helps homeless families
find a place to live, and Goodwill gift cards help them furnish their new homes.
Goodwill Cares aids disaster victims through the American Red Cross and
disabled and homeless veterans by partnering with Operation Stand Down
Tennessee.
“We strive to be a resource and friend in all ways that further our mission,”
said Karl Houston, Goodwill’s Senior Director of Marketing and Community
Relations. “Our organization is only as strong as the communities we serve, and
we consider it a daily privilege to extend a hand up, rather than a handout,
across middle and west Tennessee.”
IMPROVING COMMUNITIES THROUGH MULTIFACETEDAPPROACH
YOUR GOOD(WILL) NEIGHBOR NEXT DOOR:
B
“We strive to be a resource and friend in all ways that further our mission. Our organization is only as strong as the communities we serve, and we consider it a daily privilege to extend a hand up, rather than a handout, across middle and west Tennessee.” — Karl Houston, Goodwill’s Senior Director of Marketing and Community Relations
2015 Community Impact Report | Community Impact10
IMPACT ON THE COMMUNITIES
OTHER WAYS GOODWILL INDUSTRIES OF MIDDLE TENNESSEE HELPS
SUPPORTING PARTNERS, EVENTS AND CAUSES Goodwill frequently donates merchandise for use in worthy community events and causes. Recent examples include clothing provided
for a Dress for Success Fashion Show held by the League of Servant Leaders at Austin Peay State University in Clarksville, books given
for a new Boys & Girls Club Library in Pulaski and school uniforms provided to underprivileged children in several school districts.
Goodwill also donates medical equipment, such as wheelchairs, hospital beds and crutches, to nonprofit partners who distribute it to
people with disabilities who are in need. Goodwill donated 29 bulk boxes of medical equipment and eight hospital beds in 2015.
PROVIDING MEETING SPACES
Goodwill routinely provides meeting space to civic,
school and church groups and government agencies
whose goals align with Goodwill’s mission. Goodwill
recently partnered with Cable-Nashville to host a
speaker series on issues affecting working women.
HELPING WITH LEGAL ISSUES
Goodwill facilitates meetings with county
court officials and provides other assistance
to help eligible employees and Goodwill
Career Solutions clients learn how to expunge
a criminal record or get a driver’s licenses
reinstated.
PARTNER AGENCY ASSISTANCE
Goodwill works collaboratively with other agencies
helping youth, older workers, the homeless, people
with disabilities and ex-offenders.
PARENT PROGRAMS
Goodwill provides a non-custodial parent
program to assist such parents in becoming
employed and engaged with their children.
GOOD LIFE PROGRAM
Goodwill offers a Good Life Program that assists employees and clients who need access or help with
community resources, such as housing, utility assistance and education.
SUMMER YOUTH PROGRAM
Boys and girls ages 14-18 are prepared for employment through
numerous engaging and educational activities, such as guest speakers;
CPR certification classes; a grocery shopping trip and cooking lesson;
volunteering at other nonprofits; and touring universities, a fire
station and a museum.
SUMMER YOUTH JOB READINESS PROGRAM
Young adults ages 16-22 are paid to train at Goodwill or Kroger while
learning about the responsibilities of having a permanent job, safety
standards and the rewards of earning a paycheck.
YOUTH & YOUNG ADULT PROGRAMS
Goodwill conducts several programs for youth and young adults, including:
SUMMER INTEGRATION PROGRAM
Children ages 6-15 who have been diagnosed with
autism learn to socialize with other children who may
or may not have a disability under adult supervision at
community day camp programs.
YOUTH BUILDING GOODWILL
A year-round program that provides educational,
vocational and financial training to 17- to 25-year-
olds who are out of school and unemployed.
11 2015 Community Impact Report | Community Impact
ancy Zion knows the environmental
and economic cost of what
Tennesseans throw away. Zion, who
is Williamson County’s solid waste director,
oversees an aggressive recycling program for
tin, aluminum, cardboard and other discarded
materials. Nonetheless, her department carries
about 30,000 tons of garbage per year (60 million
pounds) — at a cost of $30 per ton — to the West
Camden Sanitary Landfill in Benton County.
Fortunately, Williamson County has another
landfill- and money-saving tool in its toolkit:
Goodwill. At six of the county’s solid waste
convenience centers, Goodwill Donation Express
Centers collect clothing, household goods,
furniture and more. These donations amount to
about 2,050 tons (4.1 million pounds) per year.
“It’s astounding,” Zion said. “Most of that would
be going to a landfill if not for organizations
like Goodwill.”
Similar results are achieved at more than 70 other
Donation Express Centers across the 48 counties
served by the local Goodwill. A thriving
home pickup program and donation drives helped
raise total donations to Goodwill in 2015 to more
than 37,500 tons (75 million pounds) — enough to
fill the Tennessee Titans’ stadium.
“It (partnership with Goodwill) benefits citizens
greatly,” said Cindy Lynch, director of solid
waste in Wilson County, where Goodwill has
four donation sites at convenience centers. “It
keeps things out of the landfill, and it saves the
taxpayers money.”
Most donated items are sold in Goodwill’s 36
stores, allowing them to find new life with
new owners, rather than being discarded. But
Goodwill works hard to squeeze the maximum
value out of all donated items — even those that
can’t be sold in stores.
Salvage materials are sold or recycled so they, too,
can contribute to Goodwill’s mission of providing
job training and employment opportunities for
people struggling to find work. These efforts raise
millions of dollars annually.
A thriving home pickup
program and donation drives
helped raise total donations to
Goodwill in 2015 to more than
37,500 tons — enough to fill
Nissan stadium.
GOODWILL’SAGGRESSIVE ENVIRONMENTAL EFFORTS PAY OFF
WALKING THE WALK:
N
SINGLE SHOE DONATIONS A single shoe donated to Goodwill is matched
closely with other shoes and sold in bulk to
buyers in developing countries.
2015 Community Impact Report | Environmental Impact12
IMPACT ON THE ENVIRONMENT
“Our most important take-away is that we’ve been
good stewards of the environment and created jobs,”
said Mary Stockett, Goodwill’s director of continuous
improvement and post market development.
Goodwill’s impact on the environment stretches far
beyond its territory in Tennessee.
Each day, thousands of partnerless shoes are
donated to Goodwill. These shoes are sold to Makku
Ilyas, president of Duluth, Ga.-based Infinite Rags.
His company buys partnerless shoes from Goodwill
in shipments weighing 20,000-25,000 pounds every
two weeks. Infinite Rags sorts the shoes and works
to match them closely with other shoes. Those that
can’t be paired are recycled. Ilyas then sells paired
shoes in bulk to buyers in developing countries
— generally Pakistan and occasionally the United
Arab Emirates. Ultimately, vendors sell them from
carts and shops to villagers who might otherwise
go without.
“The need is great,” Ilyas said. “There is a humongous
market for second-hand clothing and shoes in low-
income countries, because a lot of people can’t afford
to buy new stuff.”
Last year Goodwill sold 14.5 million pounds of
salvaged clothing that was shipped to developing
nations, mostly in tropical areas. The biggest market
is East Africa — nations such as Burundi, Kenya
and Uganda.
Low-cost, salvage products from the U.S. help people
who might otherwise go without or have to buy
inferior quality items, said Skip Wilson, co-owner of
Atlanta, Ga.-based Wilson Marketing Group, which
represents Goodwill and other nonprofits in salvage
sales. The clothing also provides jobs for people in
many countries, allowing them to make a living and
support their families.
“The landfill would be the last stop, but instead, we
are able to send it on ... to Africa where somebody
has a store or a business selling this clothing at prices
folks can handle,” he said.
Goodwill also recycles millions of pounds of
cardboard and paper pulp every year — enough to
save about 44,000 trees. And it employs sustainable
business practices at its many operating locations,
such as recycling light bulbs, recovering air
conditioning refrigerants and using donated tools,
plumbing and electrical supplies.
Where Goodwill’s environmental footprint cannot
be found is also important. China, for instance, is
known as a dumping ground for e-waste, where
primitive recycling contaminates the countryside
and threatens residents’ health.
But unsold home and office appliances and
electronics from Goodwill do not end up in such
places, said Jeremy Olson, director of business
development for Dynamic Recycling in Nashville.
The La Crosse, Wis.-based firm annually recycles
plastics, metals and leaded glass from more than 1.2
million pounds worth of non-functioning Goodwill
items, such as laptops, microwaves, handheld drill
batteries and Christmas lights, returning revenue for
Goodwill’s mission.
Dynamic Recycling has a “no-electronic material
landfill policy” and ensures that its recycling is
conducted only in the U.S. or countries with similar
environmental regulations.
“Goodwill is making a significant impact on our
environment by diverting those electronics
from landfills and supporting environmental
sustainability,” Olson said.
An unusable shirt donated to
Goodwill that is XL or larger
is considered a negative for
resale because people in
impoverished nations won’t
fit into larger clothing.
ONE EXAMPLE OF HOW CLOTHING SALVAGED BY GOODWILL HELPS THE PLANET AND THOSE IN NEED Last year Goodwill sold 14.5 million pounds of salvaged clothing that was shipped to developing nations
“The need is great. There is a humongous market for second-hand clothing and shoes
in low-income countries, because a lot of people can’t afford to buy new stuff.”
— Makku Ilyas, president of Duluth, Ga.-based Infinite Rags.
Rather than send clothing to
a landfill, Goodwill recycles
unusable clothing by selling
it to importers for cents per
shirt and creates jobs here in
Tennessee with the proceeds
through Goodwill’s mission.
The importer resells the
shirt to a wholesaler. The
sides and the bottom are
trimmed to make it smaller.
The shirt is then re-sewn
and hemmed. A collar
is taken from a smaller
damaged shirt and sewn on.
Two shirts become one.
Wages are paid to the person
who trims the shirt, the
person who tailors the shirt
and a third person who
washes and irons the shirt.
The new shirt is resold at
wholesale prices
to regional village vendors
for dollars per shirt. Recycled
clothing creates jobs and
helps people in low-income
countries make a living and
support their families.
13 2015 Community Impact Report | Environmental Impact
GET INVOLVED! Goodwill sells donated goods to support its mission of changing lives through education, training and
employment, but becoming a donor or shopper are not the only ways to show your support for Goodwill.
SUPPORT GOODWILL IN 2016:
BOOK A GOODWILL TOUR - giveit2goodwill.org/tours
Every month, we offer free, guided tours of our operation. Dubbed, “Inside Goodwill,” these tours offer an eye-opening view into the
remarkable world of this nearly 60-year-old not-for-profit and its mission. During the tour, you will learn how your donations of gently used
clothing and household goods are transformed into education, training and employment for tens of thousands of Tennesseans each year. You
will see items being processed in our warehouses for delivery to our retail stores and how Goodwill’s mission services are delivered. You will
hear the personal testimonials of employees who have overcome hardships and challenges and found success through Goodwill.
BECOME AN EMPLOYER PARTNER giveit2goodwill.org/partnerships
Let Goodwill help staff your business! Through
programs and services provided by our 28 Career
Solution Centers in 2015, we assisted 36,081 people with
career services and helped 15,412 job-seekers find work
with more than 3,000 business partners.
BECOME A RECURRING DONOR [email protected]
Individual giving donors provide additional
support that assists Goodwill in running its
Career Solutions centers and retail stores.
Consider making a recurring donation on a
weekly, monthly or yearly basis.
HOST A CORPORATE DONATION DRIVE OR FUNDRAISING DRIVE giveit2goodwill.org/drives Corporations, schools, booster clubs and churches can
partner with Goodwill to host donation drives. Corporate
drives engage employees and generate positive
interaction with current and potential customers while
benefiting Goodwill’s mission. Fundraising drives are an
easy and convenient way for nonprofit groups to raise
funds. The more goods donated, the more money you
can raise and the more people Goodwill can help.
PARTICIPATE IN AmazonSmile smile.amazon.com AmazonSmile is a website operated by Amazon
that lets customers enjoy the same wide selection
of products at low prices as on Amazon.com.
The difference is that when customers shop on
AmazonSmile, the AmazonSmile Foundation
will donate .5 percent of the price of eligible
purchases to the charitable organizations
selected by customers. Select Goodwill Industries
of Middle TN, at smile.amazon.com.
GET SOCIAL WITH US - @giveit2goodwill
Follow Goodwill on social media for updates on weekly job fairs, donation drives and special events. Your “likes,” “comments” and “shares”
help spread the word about Goodwill’s mission of changing lives through education, training and employment.
SPONSOR AN EVENT giveit2goodwill.org/events
Goodwill hosts several events yearly providing an
opportunity for corporate sponsorships. Sponsors are
prominently featured before, during and after special
events in press releases, social media, email campaigns, etc.
JOIN OUR E-NEWSLETTER giveit2goodwill.org Goodwill Good News is a monthly e-newsletter
aimed at informing and engaging the community
with valuable information about Goodwill.
2015 Community Impact Report | How To Help14
15 2015 Community Impact Report | Financials
GOODWILL’S 2015 FINANCIALSUMMARY
Sales of goods contributed by the community 77,241,751
Fees & grants for professional rehabilitation services 405,922
United Way support and other contributions 42,395
Investment income 184,183
Market value increase (decrease) of investments -212,624
Other 943,710
78,605,337
Sales Program 62,149,611
Career Solutions (Mission Services) 8,794,783
General and Administrative 7,241,856
Fundraising 1,104,158
79,290,408
THE COMMUNITY GAVE TO GOODWILL (REVENUES)
GOODWILL GAVE BACK TO THE COMMUNITY (EXPENSES)
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Our team specializes in connecting middle
and west Tennessee businesses with the
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departments or staffing agencies. We place
thousands of Tennesseans into jobs each year.
28Career Solutions Centersin Middle and West TennesseeCall us at 1.800.545.9231
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1015 Herman Street Nashville, Tennessee 37208
www.giveit2goodwill.orgP: 615.742.4151 F: 615.254.3901
Goodwill Industries of Middle Tennessee, Inc.
Our mission is changing lives.
Chairperson Fred T. McLaughlinSr. Vice President InvestmentsRobert W. Baird & Co., Inc.
Vice ChairmanJulie F. WilsonSr. Vice PresidentHealthcare Realty Trust
Secretary Chad M. GroutPrincipal BrokerUrban Grout Commercial Real Estate
Treasurer Dave M. FentressVice President, Internal AuditDollar General Corporation
Legal Counsel Christopher S. Dunn andWaller Lansden Dortch & Davis, LLP Attorneys
Former Chairperson Donna B. YurdinPresidentCredo Management Consulting
Matthew S. BourlakasPresident and CEOGoodwill Industries of Middle Tennessee, Inc.
Betty J. JohnsonVP & Chief People OfficerGoodwill Industries ofMiddle Tennessee, Inc.
Woodretta AllenCost Containment ManagerUnited Parcel Service
J.B. BakerCEOSprint Logistics, LLC
Bryan BeanSenior Vice PresidentPinnacle Financial Partners
Steele ClaytonPartnerBass Berry & Sims, PLC
Andrew DavidsonAccount ExecutiveFrank E. Neal & Co., Inc.
Christopher S. DunnAttorneyWaller LansdenDortch & Davis, LLP
Robert DuthieFounderDuthie Associates, Inc.,dba Duthie Learnin
Dave M. FentressVice President, Internal AuditDollar General Corporation, Inc.
James B. Foley, CCIMVice PresidentCBRE, Inc. / Brokerage
Kathryn S. GibsonCPAVanderbilt University Medical Center
Chad M. Grout, CCIMPrincipal BrokerUrban Grout Commercial Real Estate
Robert B. KennedyAccount ExecutiveThe Crichton Group
Ryan R. LoydVice President, Deputy ChiefAccounting OfficerCigna - Health Spring
Fred T. McLaughlinSenior Vice President, InvestmentsRobert W. Baird & Co., Inc.
Robert McNeilly, IIIPresident & CEOSuntrust Bank - Nashville
Ilex Pounders *Young Leaders CouncilCo-founderHigh Notes Gifts
Christine E. SkoldVice President, Investor Relationsand Corporate CommunicationsTractor Supply Company
Todd A. SpaanstraCPA / PartnerCrowe Horwatch, LLP
Robert KennedyAccount ExecutiveThe Crichton Group
Robert DuthieChief Executive Officer/FounderDuthie Associates, dba Duthie Learning
Robert McNeilly, IIIPresident & CEOSunTrust Bank – Nashville
Matthew BourlakasPresident and CEO
Betty JohnsonVice President/ Chief People Officer
David JenkinsVice President of Retail
Mike EisenbraunSenior Director of Operations
Matt GlosterSenior Director of Career Solutions
Karl HoustonSenior Director of Marketing & Community Relations
Mary La HaieVice President of Finance
Ed O’KelleySenior Director of Information Technology
Karen SamuelSenior Director of Human Resources
John W. Stone, IIIPartnerWhite & Reasor, PLC
John C. TishlerPartnerWaller Lansden Dortch & Davis, LLP
John Van MolChairman & CEODVL Public Relations and Advertising
Julie F. WilsonSenior Vice President,Asset ManagementHealthcare Realty Trust
Jeff YoungVice PresidentTennessee Bank & Trust
Donna B. YurdinPresidentCredo Management Consulting
*Ex Officio | **Intern
Mary La HaieVice President of FinanceGoodwill Industries ofMiddle Tennessee, Inc.
David JenkinsVice President of RetailGoodwill Industries ofMiddle Tennessee, Inc.
OFFICERS
DIRECTORS
TRUSTEES
SENIOR LEADERSHIP
2015 GOODWILL BOARD OF DIRECTORS & LEADERSHIP TEAM