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HOW TO MASTER GOOD COMMUNICATION SKILLS

AND CONFIDENCE

By: Usman O. Olayinka

CONTENTS

Objectives and purposes of Effective Communication Skills.

What is Communication? It’s Essences Common Ways of Communicating Effectively Types of Communication Barriers to Effective Communication Skills Related Skills to Effective Communication Skills. Listening, Presentation and Refusal Skills Self-Confidence and Effective Communication Skills How to improve your communication skills. 16 Laws of Effective Communication Skills. Conclusion Motto Thank u 4 listening!

OBJECTIVES

Recognize the importance of effective communication skills.

To confidently speak in variety of situations. To learn the cautions in mastering good

communication skills. To know that communication is an important tool for

enhancing love between friends and family. Practice active listening.Write confidently in a variety of formats. To actualize the confidence in public speaking. Tips to improve verbal and non verbal communication.

WHAT IS COMMUNICATION?

COMMUNICATION IS A PROCESS OF SENDING, RECEIVING AND UNDERSTANDING MESSAGES.

IT INVOLVES THE EXCHANGE OF IDEAS, INTERESTS, UNDERTANDING AND THE ABILITY TO SPEAK FLUENTLY AND CLEARLY.

ITS ESSENCES : PERSONAL PROCESS OCCURS BETWEEN PEOPLE INVOLVES CHANGE IN BEHAVIOUR MEANS TO INFLUENCE OTHERS EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS. TOOLS FOR CONTROLLING AND MOTIVATING

PEOPLE. IT IS A SOCIAL AND EMOTIONAL PROCESS.

COMMON WAYS OF COMMUNICATING?

WRITTEN WORDS

SPOKEN WORDS

BODY LANGUAGE

VISUAL

IMAGES

TYPES OF COMMUNICATION

VERBAL COMMUNICATION:The information is sent to the receiver

from sender through a talk. For example: talking drum, talking head, talking about feelings etc….

NON-VERBAL COMMUNICATION:The information is sends and received

through pictures, facial expressions and actions. For example: Spatial relations, body language, hand gestures etc….

BARRIERS TO EFFECTIVE COMMUNICATION SKILLS

Environmental Noise Difference in language & cultural

background Physical Disability Finishing others sentence Preparing your response before the

opponent finish speaking. Poor listening skills Use of technical terms Filtering Poor Environmental Odour / Poor

Personal Hygiene

RELATED SKILLS TO EFFECTIVE COMMUNICATION SKILLS

Presentation Skill (Public Speaking)

Refusal Skills Listening Skills

LISTENING, PRESENTATION AND REFUSAL SKILLS TIPS

Tips 4 effective Listening Skills:Face the speaker: Sit up right Maintain Proper eye contact with the speakerAvoid all external distractionKeep your mind open

Tips 4 effective Presentation Skills (Public Speaking):

Develop a strong desire for the professionGet understanding Act confidentlyPractice hard

Tips 4 Effective Refusal Skills:Be ClearUse the word “I”Be AssertiveStand backLeave the situation with total NO

VALUES OF LISTENING SKILLS

Good listening reflects courtesy and good manners.Listening carefully to the instructions of superiors improve competence and performance. The result of poor listening skill could be disastrous in business, employment and social relations.Good listening can eliminate a numerous number of poor thought.Good listening skill can improve social relations and conversation.Listening is a positive activity rather than a passive or negative activity.Listening to others is an elegant art.

BUILDING YOUR SELF-CONFIDENCE

Take action. Get things done Face your Fear Understand the way things happen Acknowledge your Uniqueness Note that failure won't kill you

- Things to reframe failure:You learn experiencesYou become strongerYour chances to success increases

Get a Mentor Get closely related to people that have confidence Take good care of yourself Practice hard Be Seated

ESSENTIALS OF EFFECTIVE COMMUNICATION SKILLS

Always think ahead about what you are going to say. Use simple words and phrases that are understood by

every body. Increase your knowledge on all subjects you are

required to speak. Speak clearly and audibly. In case of an interruption, always do a little recap of

what has been already said. Always pay undivided attention to the speaker while

listening. While listening, always make notes of important points. Always ask for clarification if you have failed to grasp

other’s point of view. Repeat what the speaker has said to check whether you

have understood accurately.

HOW TO IMPROVE YOUR COMMUNICATION SKILLS

IMPROVE LANGUAGE.IMPROVE PRONUNCIATION OF WORDS.WORK ON VOICE MODULATION.WORK ON BODY LANGUAGE.READ MORELISTEN MOREAVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC.INTERACT WITH QUALITATIVE PEOPLE.IMPROVE ON YOU TOPIC OF DISCUSSION,PRACTICE MEDITATION & GOOD THOUGHTS.THINK AND SPEAK.DO NOT SPEAK TOO FAST.USE SIMPLE VOCABULARY.DO NOT SPEAK ONLY TO IMPRESS SOMEONE.LOOK PRESENTABLE AND CONFIDENT.USE POSITIVE COMMENTSMAKE A PROPER EYE CONTACTSMILE GENUINELY AT THE RIGHT TIMEDRESS WELL

16 PERFECT LAWS OF EFFECTIVE COMMUNICATION SKILLS

Equalize participation in communicationIntroduce yourself with simple genuine smile and handshakeWarm up new conversations with small talkBe Consistent with the proper use of the opponent’s nameUse courtesy wordsSmile genuinelyNod your head occasionallyEye ContactTake a seat while the opponent is sittingUse a polite closing comment or gesture.Slightly lean forward and face the speaker. Cross your leg towards the speaker and not away from the speakerBe perfect in listening skillsShow empathy to someone who talks about sad experienceFocus your talk on good (positive) aspectsMake people feel good

IMPROVING YOUR BODY LANGUAGE

Keep appropriate distanceTouch only when appropriateTake care of your appearanceCross your leg rightlyBe aware - people may give false cues Maintain eye contactSmile genuinelyMake proper use of your hand gestures

………Success for you.

Effective Communication Skill is very essential in the world of today, so

communicate well and get paid for it.

Cheers!

Conclusion

The quality of your life is the quality of your communication. Self-expression must pass into communication for its

fulfillment A single conversation with a wise man is better than ten

years of study. When other means of communication fails try word. Self-confidence is absolutely essential to achieving

success in any endeavour. You acquire it by doing, learning, accomplishing and persisting. You are unique and therefore you must always make

unique contribution. Being Silence is Silver, Speech is Silver.

MOTTO:

BE BRIEF,

BE SINCERE,

BE SEATED!

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