GoldMine 4.0 #1-rated Workgroup Contact Manager Demonstration for Internet.

GoldMine 4.0GoldMine 4.0#1-rated Workgroup Contact Manager#1-rated Workgroup Contact Manager

Demonstration for Internet

Make the most of your

Time

Manage all of your

Relationships

Experience better

Teamwork

Forecast, track and close

Sales

Use e-mail and Web

Communications

Rick ShaddockAuthorized Solutions Partner

Computer Instructors Corporation800-669-4570

[email protected]

WelcomeWelcome

GoldMine Solution GoldMine Solution Partner BackgroundPartner Background

In business since 1983 Clients

US GovernmentMilitaryFortune 500 CorporationsNational AssociationsEmbassies

Quick OverviewQuick Overview

Introduction to CIC The Problem: Managing Customers The Solution: GoldMine Key Benefits Corporate Backgrounder Market Positioning GoldMine 4.0 Product Demonstration (Q & A)

Customer Customer database for database for

SalesSales

Shared E-mail and Group CalendarShared E-mail and Group Calendar

Customer Customer database for database for AccountingAccounting

Customer Customer database for database for

SupportSupport

What’s Wrong with this What’s Wrong with this Picture?Picture?

Duplicated Data and Team Duplicated Data and Team MiscommunicationMiscommunication

Sales Rep.Sales Rep. Service Rep.Service Rep. Accounting Mgr.Accounting Mgr.

Common Problems with Common Problems with “Islands of Information”“Islands of Information”

Sales has no idea what Support is doing with the customer

Support has no idea what Accounting is doing with the customer

Accounting has no idea what Customer Service is doing with the customer

Customer Service has no idea what Sales is doing with the customer

Customers Fall between the Customers Fall between the CracksCracks

Marketing/SalesMarketing/Sales

Service/SupportService/Support

Accounting/ShippingAccounting/Shipping

The Tragedy of Losing The Tragedy of Losing CustomersCustomers

““On average…US corporations lose of half On average…US corporations lose of half their customers every five years.”their customers every five years.”

“…“…the longer a customer stays with a the longer a customer stays with a company, the more the customer is worth.”company, the more the customer is worth.”

“…“…reducing customer defections by as little reducing customer defections by as little as five points - from 15% to 10% per year - as five points - from 15% to 10% per year - can double profits.”can double profits.”

Source:Harvard Business Review

The Problem...The Problem...

Prospect/Customer Database(s)

Spreadsheets forForecasts/Quotas

Knowledgebase(s)

E-mail Systems

Group Schedulers

Report Engines

Document Managers

The Solution...The Solution...

Group SchedulingGroup Scheduling

Group & Internet Group & Internet E-mailE-mail

Prospect/Customer Prospect/Customer Database(s)Database(s)

Sales Force Sales Force Automation ToolsAutomation Tools

Workgroup Contact ManagementWorkgroup Contact Management

KnowledgebaseKnowledgebase

ReportsReports

Document Document ManagementManagement

Shared Customer Shared Customer Management ToolsManagement Tools

Implement a shared customer management tool to be used by every department:

– Sales– Service– Accounting– Administrative– Management

The GoldMine VisionThe GoldMine Vision

Individuals need a tool that is as easy to use as today’s contact managers

Companies need a tool that incorporates team selling and opportunity management processes

Nobody wants the associated costs and complexities of the high-end SFA and Groupware systems

GoldMine’s Core FeaturesGoldMine’s Core Features

Workgroup Contact Management Group Calendars/Network Scheduling Task Delegation with RSVP Notification Multi-level Security by User, Menu or Record


Sales Force Automation Sales Forecasting and Analysis Quota Tracking and Sales Reporting Automated Processes and Marketing

Encyclopedia System (InfoCenter)


Internet Integration Sent/Received E-mail Automatically

Linked to a Contact’s Record Unlimited E-mail Templates Web Page Lead Capture


Internet Integration Synchronize GoldMine Data Make use of an existing highway Enjoy potential savings on

communications costs

Web Page Lead CaptureWeb Page Lead Capture Use existing Internet standards:

POP HTML PERL MIME

Automate responses with: E-mails Faxes Mailings

Recent GoldMine Recent GoldMine RecognitionRecognition

1993 1995 1996 1997

GoldMine’s Product GoldMine’s Product BackgroundBackground

Established and proven products: First Workgroup Contact Manager First to integrate sales automation

tools First to offer remote synchronization First (and only) to win PC

Magazine’s Editors’ Choice for 4 Consecutive Reviews

About GoldMine About GoldMine Software CorporationSoftware Corporation

Founded in 1989 to develop workgroup contact management for networked and distributed sales teams

Based in Pacific Palisades, California Strong Sales & Support Channel Over 1,000 Authorized Solutions

Partners and Trainers worldwide

GoldMine’s Market GoldMine’s Market GrowthGrowth

Over 500,000 users Doubled revenues for 7

years straight (fastest growing)

Internationally represented in over 15 countries and 6 languages

GoldMine was just recognized as one of the GoldMine was just recognized as one of the 500 fastest growing companies in the U.S. by 500 fastest growing companies in the U.S. by

Inc. MagazineInc. Magazine

GoldMine’s Market PositionGoldMine’s Market Position

ContactContactManagersManagers

PricePrice

FunctionalityFunctionality

Low-end Information ManagersLow-end Information Managers

PIMsPIMs

SFA SFA (Groupware)

High-end High-end SystemsSystems

GoldMine: GoldMine: Workgroup

Contact Management

(Middle-market Leader)

Welcome to GoldMine 4.0Welcome to GoldMine 4.0 SQL & dBASE IV Support 32-bit multi-threaded design 32-bit Synchronization Opportunity Management E-mail Center Net-Update Dozens of Enhancements

The GoldMine 4.0 Product The GoldMine 4.0 Product FamilyFamily

GoldMine 4.0 Standard Edition dBASE version only -- designed for standalone

users, remote notebooks, and smaller networks. GoldMine 4.0 Client/Server Edition

SQL & dBASE version -- designed for Microsoft SQL Server (BackOffice), Oracle and Sybase, as well as Informix and Interbase.

GoldSync 4.0 Synchronization Server

GoldMine 4.0 GoldMine 4.0 Client/Server EditionClient/Server Edition

Re-host to client/server database of choice Communicate using high-performance,

native drivers Enjoy superior speed and functionality

GoldMine 4.0 GoldMine 4.0 Client/Server EditionClient/Server Edition

Re-host to any ODBC-compliant data source

Synchronize databases residing on dBASE, SQL servers or mainframes

Run GoldMine dBASE on notebooks

32-bit, Multi-threaded 32-bit, Multi-threaded DesignDesign

GoldMine 4.0 is a modern, 32-bit Application

First product in its class to support true, multi-threaded tasks

First product in its class to offer “Thread Safe” transactions

GoldMine 4.0 GoldMine 4.0 Synchronization ServerSynchronization Server

32-bit GoldSync offers simplified and enhanced synchronization

Supports synchronization for all changes and all structures

Handles synchronization across multiple, different back-end databases

GoldMine 4.0 GoldMine 4.0 Synchronization ServerSynchronization Server

Enjoy one-button access with the Synchronization Wizard

Set up and administer users/sites with the Synchronization Manager

Choose from 5 connection methods: modem, LAN, WAN, e-mail & Internet Protocol Tunneling

Opportunity ManagementOpportunity Management

There is more to selling than calls, actions and appointments

Sales People need to effectively manage a “pipeline” of sales

In order to win these sales, Sales People have to build winning relationships

Opportunity ManagementOpportunity Management

Bring discipline to opportunities and projects Track all the details:

Major Influences Strategies or Issues Results or History Products Competitors

New E-mail CenterNew E-mail Center

Enjoy a simple-to-use, familiar and graphical folder interface

Keep track of an unlimited number of User E-mail accounts

Rely on GoldMine for a “one-stop” E-mail solution

Net-UpdateNet-Update

GoldMine users can automatically update to the latest version via the Internet

One-button access makes it quick and easy to get download all of the latest features and updates

Enhanced UsabilityEnhanced Usability

Interactive, online “Getting Started” tutorial

New Wizards Restricted Menu Displays Updated and Simplified

Manuals Industry-specific Templates for

rapid customization

Program EnhancementsProgram Enhancements

Dozens of enhancements to Automated Processes

Expanded Other Contacts functionality New Territory Alignment Wizard

New Product SummaryNew Product Summary

GoldMine 4.0 delivers true scalability and portability, while extending and enhancing the core workgroup design

GoldSync 4.0 delivers complete and robust remote synchronization that’s simple to use

New Product SummaryNew Product Summary

GoldMine 4.0 for Windows 95/NT 4.0 continues GoldMine’s leadership role in automating workgroups and extends it to the Enterprise

GoldMine’s Add-on FamilyGoldMine’s Add-on Family

Over 100 Third Party Products including: Accounting Quoting Help Desk Mapping Expense Management

Caller ID Links PDA Support Faxing Paging Business Card Scanning

GoldMine DemonstrationGoldMine Demonstration

GoldMine 4.0 #1-rated Workgroup Contact Manager Demonstration for Internet.

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