Going where the user is: Embedding reference and Instruction at the User’s Point of Need
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Transcript of Going where the user is: Embedding reference and Instruction at the User’s Point of Need
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GOING WHERE THE USER ISEMBEDDING REFERENCE AND INSTRUCTION AT THE USER’S
POINT OF NEED
Meredith G. Farkas
http://www.flickr.com/photos/nostri-imago/3137422976/
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LEARNING OBJECTS
INSTRUCTION REFERENCE
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LEARNING OBJECTS TO SUPPORT A
COURSE
LEARNING OBJECTS FOR
POINT OF NEED
INSTRUCTION
INSTRUCTION REFERENCE
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THESE ARE TWO DIFFERENT THINGS
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IS THIS WHAT STUDENTS ARE LOOKING FOR?
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AND HOW DO PATRONS FIND OUR
INSTRUCTIONAL CONTENT?
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http://www.flickr.com/photos/abirkill/2417393184/
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SERVING THE DIY GENERATION
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WHO ARE WE DESIGNING THIS FOR???
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WHY WOULD PATRONS BE COMING HERE?
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I need 3 articleson global warming
I’m looking for thebook “The
Awakening.”
I searched for mytopic in JSTOR and
couldn’t findanything
How do I cite thisin APA format?
I’m looking for scholarly articles anddon’t know how totell the difference
I’m looking for topographical maps
of Chile
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Finding a specificbook in the
catalog tutorial
How do we get them
from this to this?
I’m looking for thebook “The
Awakening.”
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FindBooks
I want a specific book
I’m lookingfor books on
a topic
Finding a specific
book in the catalog
Findingbooks in the
catalog
Developinga searchstrategy
Are you lookingfor a specific book
or books on atopic?
Findingbooks in the
stacks
I’m looking for thebook “The
Awakening.”
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BUT DON’T JUST STICK IT ON A “TUTORIALS”
PAGE
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G E T I N T H E I R F L O W
http://www.flickr.com/photos/yogendra174/5980718184
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WHERE MIGHT PATRONS LOOK FOR HELP ON YOUR LIBRARY’S WEBSITE?
•Ask a Librarian page•Any help type of pages•Research guides•Databases page (and inside databases)•Catalog •Webpages for specific services (ILL,
gov docs, etc.)
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FINDING THE PAIN POINTS
•Web stats•Where do patrons get frustrated and
leave the site?•Reference transcripts and stats•Talk to colleagues•Survey patrons•Usability testing•Ethnographic research
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NOT JUST TUTORIALS
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GO WHERE YOUR USERS ARE: INSTRUCTIONAL SUPPORT
• in the Learning Management System (LMS)
•on an Intranet• in any local social networks or relevant
community websites•on Facebook•on mobile devices• in computer labs (on the desktop)
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CONNECT THE PHYSICAL WORLD WITH DIGITAL
RESEARCH HELP
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QR CODES
•Short for Quick Response•Originally developed for inventory
control•Need a QR code reader to read•Scan a QR code to access info or take
action
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QR CODE GENERATORS AND READERS
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U S E S O F Q R C O D E S
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U S E S O F Q R C O D E S
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U S E S O F Q R C O D E S
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U S E S O F Q R C O D E S
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U S E S O F Q R C O D E S
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ARE NEAR-FIELD COMMUNICATIONS THE NEXT STEP?
•A way for devices to receive information at close range
•RFID is an example•User no longer has to take the initiative
to scan something.
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WHAT ABOUT MOBILE VISUAL SEARCH?
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GETTING OUTSIDE OF THE LIBRARY
•Fliers and posters that link to instructional content
•Put them where users might have information needs outside of the library•Buses, business support
organizations, daycare centers, community centers, high schools, academic department offices, student lounges, computer labs, etc.
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QR CODE TIPS
•Can also use shortened URLs (bit.ly, tinyurl, etc.) or both
•Make sure it’s going to mobile-friendly content
•QR code size: ideal = 1.5 inch sq. some can work as small as 0.4 in.
•Some QR code generators provide usage stats
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W H Y I T ’ S C R I T I C A L T O K N O W Y O U R U S E R S
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Questions?Find me at
meredith.wolfwater.com/wordpressmgfarkas (at) gmail.com
flickr, twitter: librarianmerfacebook: meredithfarkas
Slides and links athttp://meredithfarkas.wetpaint.com
http://www.flickr.com/photos/trucolorsfly/2401196653/
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