Going Mobile: Using mobile to enhance care and efficiency
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Transcript of Going Mobile: Using mobile to enhance care and efficiency
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This event is live as of XYZ
Going Mobile:Using mobile to enhance care and efficiency
Dickie SweeneySenior Manager, athenahealth
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of physicians use smartphones or tablets to provide patient care.
83%SOURCE: HIMSS Analytics Mobile Technology Survey, 2/2014
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How are clinicians using mobile technology?
Professional tasks most commonly conducted by clinicians* via tablet, smartphone, and computer
*Clinicians are defined as physicians, nurse practitioners, and physician assistants. Source: 2014 Epocrates Mobile Trends Report
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Tablet53% EHR/Notes/e-Prescribing
35% Search16% Access a Professional Resource, e.g. Epocrates or
Medscape
Smartphone48% Search
37% Access a Professional Resource,
e.g. Epocrates or Medscape
34% Communicate w/Colleagues
Computer74% EHR/Notes/e-Prescribing
39% Search23% Communicate
w/Colleagues
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Considerations for Integrating Mobile
1 Support clinical decision support
2 Enhance practice workflow
3 Collaborate and coordinate with care teams
4 Engage patients
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Support clinical decision support
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Support clinical decisions
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Clinicals use clinical reference apps to:
• Check drug recommendations for prescribing and safety information
• Check for potential drug-drug interactions• Diagnose and treat conditions• Understand current practice guidelines
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Who approved that app?
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The U.S. Food and Drug Administration (FDA) released much-debated guidelines in 2013 to help mobile app developers determine whether their product would require oversight.
Source: PBS Newshour. Available at: http://www.pbs.org/newshour/rundown/fda-regulation-unable-keep-pace-new-mobile-health-apps/
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What makes a good app?
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Provide essential, digestible clinical content
Provide multiple layers of clinical content for “one stop shopping”
Are accurate, current, relevant, and unbiased
Allow clinicians to receive and review the clinical information
Look for Mobile Health Apps That:
✔✔✔✔
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Epocrates was ranked most trusted by physicians 3 years in a row
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• Confirm prescribing decisions
• View disease monographs • Identify medications • Recommended lab tests
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Epocrates was ranked most trusted by physicians 3 years in a row
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Enhance practice workflow
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Clinicians can use mobile tools to…
• Work their inbox• Document
patient encounters• View schedules• View patient
charts• Prescribe
medications• Complete
dictation and speech-to-text
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Quickly review and view lab documents
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View schedule
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Order medications
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Collaborate and coordinate with care teams
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Physicians are using tools from their consumer lives to coordinate care
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82%of physicians indicate the need for better collaboration in patient care
7%no need
11%unsure
42%
Unsecure text messagenon-HIPAA compliant
58%
EHRHIPAA compliant
42%
secure emailHIPAA compliant
71%
phone callHIPAA compliant
Physician Collaboration Tools
@
Source: 2014 HIMSS Analytics Mobile Technology Survey
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Secure Text Messaging (STM)
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What to look for:• Developed for health care
industry • Meets HIPAA security
standards• Has an active network of
caregivers• Maintains national directory
of clinicians• Integrated with an EHR
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Engage patients
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bill paid in the US is the cell phone bill
#1
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Patients increasingly expect to engage with their providers through mobile
Low income patients may have greater
access to smartphones than computers
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90%
of US adults own
a cell phone
100% —
90% —
80% —
70% —
60% —
50% —
40% —
30% —
20% —
10% —
0% —
of US adults own a
smartphone
58%
of smartphone owners have used their
phone to look up medical
information
52%
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The key to market share is cracking the code on patient engagement and patient experience
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#2#1 #3
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The key to market share is cracking the code on patient engagement and patient experience
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#2#1 #3Quality
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The key to market share is cracking the code on patient engagement and patient experience
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#2#1 #3Empathy
Quality
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The key to market share is cracking the code on patient engagement and patient experience
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#2#1 #3Access
QualityEmpathy
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The key to market share is cracking the code on patient engagement and patient experience
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#2#1 #3QualityEmpathyAccess
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Patients increasingly expect to engage with their providers through mobile
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Only 0.15% of patients currently self-schedule appointments
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athenahealth today
• 62,000+ providers on athenaNet®
• Clients ranging from 1 to 5,000+ providers
• 50 states and 112 medical specialties• $13 billion in client collections per year• Acquired Epocrates March, 2013
28“2014 Best in KLAS Awards: Software & Services,” January, 2014. © 2014 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com
#1 Practice Mgmt System
(1-10 physicians)
#1 Practice
Mgmt System
(11-75 physicians)
#2 Practice
Mgmt System (Over 75 physicians)
#2 Ambulatory EMR
(Over 75 Physicians)
#2 Patient Portal
#2 Overall Physician Practice Vendor
2014 Best in KLAS
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As the largest cloud-based network of physicians, we can serve you better.
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