Going Mobile Harnessing Mobile Technologies for

Learning and Performance Support

Tom Gram,

Senior Director, Learning Solutions

Going Mobile

What is Mobile Learning in

2015?

A Mobile Learning Solution

Model

Mobile Challenges

Mobile Learning Success

Factors

Devices

Audience

Content

Uses

Mobile Learning Lenses

Mobile Learning

What is it?Leveraging portable

devices to enable on-

demand learning and

performance

Why it’s important• Speed

• Support for complex tasks

• Just enough, Just in time

• Reach and flexibility

• Access to social

• It’s happening

DevicesLaptop

Mobile Learning Business Drivers

Fast

Flexible

Timely

On demand

Learner driven

Collaborative

Workflow

Mobile Business

BYOD

Cloud Based Computing

Mobile and Flexible

Workplaces

Pace of work

Formal Learning Costs

Employee Engagement

Millennials?

Performance

Support

• Decision support

• Procedure guides

• Forms

• Job aids

• Checklists

• Performance apps

• Reminders

• Alerts

• Augmented reality

Information

Access

• Presentations

• Videos

• Podcasts

• Photos/images

• Documents

• Manuals

• Reference

• eBooks

• User-generated

content

Communication

• Social networking

• Conferencing

• Coaching

• Feedback

• eMail

• SMS

• CoP participation

Learning

• Micro-Learning

• Quizzes

• Assessment

• Spaced practice

• Games

• Simulations

• ILT support

4 Types of Mobile Learning

Donald Norman’s Performance Equation

Knowledge

in the

head

Knowledge

in the

world

Performance

Knowledge

Skill

Memory

Tools and artifacts

in the work

environment

Learning Performance

Support

Mosher and Gottfredson’s Performance Support Pyramid

Mosher and Gottfredson’s “Moments of Need”

Acquisition of knowledge Application of knowledge

1. When learning for the first time 3. When applying knowledge in

the completion of a task

2. When wanting to learn more 4. When something goes wrong

5. When something changes

Learning Performance Support

Deriving mLearning Solutions from Work Analysis

competency model

performance goals

expectations

measurements

flowcharts

experts

reference

CoP

decision guides

advisory systems

Intelligent aids

job aids

calculators

software

templates

navigation tools

explanations

examples

demonstrations

advisors

practice

games/simulations

assessment

Micro-coaching

Knowledge of results

Measurement reporting

Visual displays

automated measures

visual displays

financial

behavioral

journal

notes

CoP

reminders/alerts

User generated

knowledge

CoP

Learning out loud

Knowledge/

Skill

Resources

Task

Guidance

Tools

Person/

Team

Feedback

Work Output Work Input

Goals and

Standards

• Activities

• Behaviors

Work

Deliverables:

Sales

Decisions

Solutions

Documents

Etc.

Consequences

Reflection

Learning

Business

Results

Glycemic control decision support system

Emerginged.com

The Reality of Mobile Learning?

ASTD 2013 state of the Industry report

eLearning Guild Research Report :

Mobile Learning: The time is now

2012

mLearning Challenges

Multiple platforms

BYOD

“Training” mindset

Security

Apps vs. Web

Organizational fit

(Some)

Mobile Learning

Success

Factors

Mobile Learning Strategy

Piggyback on your organization mobile business

strategy and infrastructure

Make mobile an action within your learning and

performance strategy

Define mobile solutions from a thorough analysis of

work processes and tasks

Leverage learning, information and social

capabilities of mobile devices

Standardize: technology, content management and

methods

Keep all design minimalist and granular

Start small, prototype solutions

Organizational support

Eyes on the prize: performance before technology

and content

tom.gram@globalknowledge.com

@tomgram1

performancexdesign.wordpress.com

ca.linkedin.com/in/tomgram

Tom GramSenior Director

Leadership & Business Solutions

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