Going Global: The Challenges of Building Skills in Geographically Dispersed Teams (and how to...
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Transcript of Going Global: The Challenges of Building Skills in Geographically Dispersed Teams (and how to...
Laura OvertonMD, Towards Maturity
Carole BowerHead of Learning, Lumesse
DELIVERING LEARNING IN A VUCA WORLD
WHAT DOES THE EVIDENCE SAY?
What challenges do you face in rolling programmes out globally?
Let us know on Twitter:
GLOBAL CHALLENGE 1: CULTURE
58% CULTURAL DIFFERENCES
36% LOCAL STAKEHOLDER BUY IN
GLOBAL CHALLENGE 2: CONTENT
34% CONTENT DEVELOPED LOCALLY, NOT SHARED CENTRALLY
42% CONTENT DEVELOPED CENTRALLY, NOT RELEVANT LOCALLY
GLOBAL CHALLENGE 3: TECHNOLOGY
47% CHALLENGED BY INCONSISTENT
TECHNOLOGY / MULTIPLE LEARNING
MANAGEMENT SYSTEMS
GLOBAL CHALLENGE 4: LANGUAGE
43% COST OF TRANSLATION
What does global success look like?
The role of technology in achieving success
Achieving global success – tips from top deck learning organisations
Scaling up – avoiding the pitfalls
Global Skills
IT (88%)
Leadership (89%)
Induction (92%)
Team working & comms(86%)
L&D skills (79%)
Marketing and Sales (62%)
Global Audiences
Over 90% likely to offer learning to:
ManagersAdmin staffSales staff
Global Functions
24% production and quality
19% HR and Personel17% Sales
13% IT
11% distribution and logistics
WHAT DOES GLOBAL SUCCESS LOOK LIKE?
THE ROLE OF TECHNOLOGY
Live online learningCustom contentLMSMobileInternal enterprise systems
are looking to technology to help achieve their goals70%
80%
Compared with non-global companies, global L&D teams are:
• Nearly 2x as likely to be using• Virtual classrooms• LRS and Badges
• 60% more likely to use social media
• 30% more likely to be utilise user-generated and in-house video
THE ROLE OF TECHNOLOGY
Moving forward global companies are looking at:BYODBlendsContentCollaboration
WHAT IS DRIVING THE MOVE TO TECHNOLOGY?
Over
95% of global companies
are looking to
Adapt programmes to individual need
Address compliance
Reduce time to competence
Improve employee engagement
Improve quality of learning
Improve administration
Global Companies 70%
40%
33%
24%
20%
19%
Top Performing Companies 80%
88%
58%
59%
53%
50%
WH
AT
AR
EW
EA
CH
IEV
ING
?Address compliance
Improve Quality of Learning
Improve Administration
Adapt Programme to Individual Need
Improve Employee Engagement
Reduce time to competency
START WITH THE END IN MIND
91%OF TOP DECK COMPANIES
ANALYSE THE PROBLEM
BEFORE RECOMMENDING
A SOLUTION
(compared to 58% global)
CREATE A FRAMEWORK
THE TOP DECK ARE
2X AS LIKELY TO USE
ACADEMIES
HARNESS THE POWER OF THE BLEND
85%OF TOP DECK COMPANIES
BLEND A RANGE OF
TECHNOLOGIES INTO
SOLUTIONS
(compared to 21% global)
EMBED LEARNING IN THE WORKFLOW
88%OF TOP DECK COMPANIES
UNDERSTAND THE
SUPPORT SYSTEMS
AVAILABLE TO STAFF
(compared to 48% global)
SHARE, COLLABORATE, COMMUNICATE
TOP DECK ARE 3X MORE LIKELY
TO AGREE THEIR STAFF KNOW
HOW TO COLLABORATE AND
SHARE KNOWLEDGE
DEMONSTRATE VALUE GLOBALLY
80%OF TOP DECK SHARE
SUCCESS WITH
MANAGEMENT
(compared to 29% global)
Global consistency without
compromising local integrity
40% spent reinventing campaign strategies
20 local markets with
their own ways of working
No standards for global marketing
#GlobalLnD
Globalconsistency
withoutcompromising
local integrity
#GlobalLnD
Global consistency without
compromising local integrity
Start with end in mind
Frameworks and academy
Power of the blend
Embedding learning in
workflow
Sharing, collaborating,
changing
Demonstrating value globally
#GlobalLnD
Global consistency without
compromising local integrity
Start with end in mind
Frameworks and academy
Power of the blend
Embedding learning in
workflow
Sharing, collaborating,
changing
Demonstrating value globally
#GlobalLnD
Global consistency without
compromising local integrity
Start with end in mind
Frameworks and academy
Power of the blend
Embedding learning in
workflow
Sharing, collaborating,
changing
Demonstrating value globally
#GlobalLnD
Global consistency without
compromising local integrity
Start with end in mind
Frameworks and academy
Power of the blend
Embedding learning in
workflow
Sharing, collaborating,
changing
Demonstrating value globally
#GlobalLnD
Global consistency without
compromising local integrity
Start with end in mind
Frameworks and academy
Power of the blend
Embedding learning in
workflow
Sharing, collaborating,
changing
Demonstrating value globally
#GlobalLnD
Global consistency without
compromising local integrity
Start with end in mind
Frameworks and academy
Power of the blend
Embedding learning in
workflow
Sharing, collaborating,
changing
Demonstrating value
globally
#GlobalLnD
83%
85%
86%
ReportedIncrease
Insight drivenpropositions
Competencyacrossfunctions
Collaborationacrossfunctions
How do you get global buy-in?
Let us know on Twitter:
Getting buy in
Understand the
learner needs
Engaged with local
markets
Promote it
Local
launches
#GlobalLnD
TOP DECK
STRATEGIES
FOR
GETTING
BUY-IN
Utilise steering groups
Understand learners
Work with local champions
Equip L&D teams
COMMUNICATE
SCALING UP: PITFALLS TO AVOID
Language
Culture Content
Technology
Avoiding the pitfalls
Ensure content and treatment approach are appropriate and engaging for a global audience
When aiming for consistency –don’t be inflexible
Select the right translation and localisation resources
Ensure the subject matter experts, designers and developers consider global requirements at the outset
#GlobalLnD
Designing for global
audiences
Audience Culture
Effective (Global) Design
Translation and
LocalisationAdaptability
#GlobalLnD
What will you do differently as a result of today?
Turning Data into Insights, Insights into Action
Let us know on Twitter:
Embed learning in the workflow
Share, Collaborate, Communicate
Demonstrate Value
Start with the end in mind
Create frameworks
Harness the power of the blend
Get Involved:lumesselearning.com/VUCA
Download the case study:lumesselearning.com/Vodafone
Share the slides:http://tinyurl.com/GlobalLnD
[email protected]@lumesse.com
Towards Maturity is a benchmarking practice that provides authoritative research and expert consultancy services to help assess and improve the effectiveness and
consistency of L&D performance within organisations. It leverages the data gathered from the largest learning and development benchmark in Europe.
Download our case studies to support your business case for change at:www.towardsmaturity.org
Find out your own Towards Maturity Index™ to see if you are amongst the top learning companies at: www.towardsmaturity.org/mybenchmark
About
We are the learning division of Lumesse, the global talent
management solutions company that helps organisations unlock
and inspire their human potential.
With a footprint in 20 countries across the globe, and one of
the most experienced learning teams around, Lumesse has the
scale, track record and experience to provide maximum
reliability.
Our unique team culture offers creativity and technology
innovation with a practical focus: we bring you the best new
ideas and make them work to meet your business objectives.
For more information visit: www.lumesselearning.com
About Lumesse Learning