GMP for Facilities

download GMP for Facilities

of 36

Transcript of GMP for Facilities

  • 8/13/2019 GMP for Facilities

    1/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    GMP for facilities:

    From design through to operationDr Nick Kotlarski

    Principle Consultant, Biopharmaceuticals

    Synertec Asia Pte Ltd

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    http://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    2/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Typical Facility

    Lifecycle

    Time

    Decommission

    Site selection &Master planning

    ConceptDesign

    DetailedDesign

    Construct

    Procurement Commission

    Qualify

    Validate

    Operate

    Upgrade Upgrade

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    http://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    3/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Expenditure Lifecycle

    Time

    $ Construct C&Q DecommissionCumulative Cashflow

    Facility costs/year

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    4/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Context

    Facility Lifecycle

    Design, Build & License (2-5 years)

    Operate (As long a possible - >15 years?) Decommission (Mercifully swift)

    Must consider the overall lifecycle

    Design for safe & efficient operation

    Integrated quality into design

    What design practices aid efficient GMPcompliance once in operation?

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    5/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    1. Facility Design

    Good

    FastCheap

    Goal of design

    Make safe product

    Sufficient quantity Cost-effective

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    6/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Biotech Facilities

    Biological processes are complex display inherent variability

    many process streams favour microbial growth more variable biological analytical techniques

    Frequently administered parenterally

    Handle genetically-modified organisms

    Quality is directly linked to themanufacturing facility

    High-risk Product category

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    7/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Designing & Operating

    Facilities Regulatory expectation is a risk-based approach to

    validation for facilities (ICH Q9/Q10)

    Efficient design directs attention (& cost) to themost important facility control points

    To achieve this:

    Fundamental understanding of Products criticalquality attributes is needed (ICH Q8)

    Clearly defining a risk-based approach aligns thetasks of facility design through to operationmaximising product safety.

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    8/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Facility Design Issues

    Manufacturing process requirements

    Control of contamination and cross-contamination

    Containment of hazardous materials Utilities

    Consider up-front capital + lifecycle

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    9/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Design control

    mechanisms

    PEOPLE MATERIALS PRODUCTIONSYSTEM

    UTILITIES

    LAYOUT DESIGNis the key control

    SYSTEM DESIGNis the key control

    PROCEDURESmaintain control

    MONITORINGmaintains control

    Operational controls

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    Cli k H & U d

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    10/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Outline of Risk-based

    Design to Operation

    Quality

    Management

    System

    System Impact

    (No/In-/Direct)

    Component

    Criticality

    GEPNo

    GEPNo

    Risk Ranking

    Close-outhigh risks

    IQ/OQ/PQValidation

    SOP

    Design activities:

    System impactassessment

    Component criticality

    Plan how to close-out risks

    Testing activities

    Follow logically fromthe design planning

    Most effort on thehighest risks

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    Click Here & Upgrade

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    11/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Risk Management

    determines balance Facility Design Control

    Effort ($) invested in controlling the most significant risks

    Rationale for extent of validation

    Facility Operational Controls Calibration

    Maintenance

    On-going testing

    Revalidation

    Risk assessment is at the core of a methodologyfor aligning resources to achieve maximum safety

    Frequency & limitsBasis for sentencing OOS

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    Click Here & Upgrade

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    12/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Effort Risk

    GoodDesign

    IndirectSystems

    Utilities(No impact)

    ValidatedMonitoring

    PVPQOQIQCommission

    AssessRisk

    DirectImpact

    Good EngineeringPractice (GEP)

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    Click Here & Upgrade

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    13/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Team-based

    QA & Reg. Affairs

    R&D

    Production QC

    (Clinical)

    (Commercial)

    Engineering Share responsibility

    Contract expertise as required

    Communication

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    Click Here & Upgrade

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    14/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Document the Teams

    Rationale Quality Management System

    Document templates

    Facilitate cross-functional teams, promote the focus onproduct safety

    Refer back to this body of knowledge

    Share it widely

    Keep current

    Establish a system for managing a facilitysconfiguration parameters

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    Click Here & Upgrade

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    15/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Configuration

    Management Database

    Operating ranges

    Planthierarchy

    Alarmsettings

    Automation controls

    Criticality ranking

    Design spec

    Document versions

    DocumentsPDFCompleteClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    Click Here & Upgrade

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    16/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Configuration Management:

    Design Benefits

    Summary of design requirements

    Ready correlation of system, risk-ranking, andperformance specification

    Can be cross-referenced during commissioning &qualification to confirm that all design parametershave been met.

    Can simplify automatic generation of test protocols Know ledge management

    DocumentsPDFCompleteC c e e & Upg ade

    Expanded FeaturesUnlimited Pages

    Click Here & Upgrade

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    17/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    FacilityBuildCapacity

    Decommission

    2. Operation

    Goal is to maintain the Validated state

    As documented in specifications & qualification

    WithdrawCommercialManufactureClinicalDiscovery

    Operation

    ProductLicense

    DocumentsPDFCompletepg

    Expanded FeaturesUnlimited Pages

    Click Here & Upgrade

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    18/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Out-puts from Design

    & validation Operating facility

    Some stock of registration batches

    Cupboard(s) full of documents

    Personnel Maybe a few from the product inception

    Many recent quality & production hires

    High expectations Supply conforming product

    Make a return on investment

    Start-up support personnel

    DocumentsPDFCompleteExpanded Features

    Unlimited Pages

    Click Here & Upgrade

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    19/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Those documents

    Validation Master Plan (VMP)

    Risk assessments No-, indirect- & direct-impact

    Component-level

    Executed Commissioning Protocols

    Executed Qualification protocols (IQ/OQ/PQ)

    As-built description Change Management

    SOPs for facility (& product) Maintenance, calibration, purchasing

    Documented summary

    of product knowledge

    DocumentsPDFCompleteExpanded Features

    Unlimited Pages

    Click Here & Upgrade

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    20/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Live Design

    Documents Once validated, VMP must still be followed

    Not restricted to start-up

    Not restricted to Consultants that qualifiedfacility

    Responsibility of staff, contractors & consultants

    When changes are made, the relevantdesign & testing documents should be

    revised

    DocumentsPDFCompleteExpanded Features

    Unlimited Pages

    Click Here & Upgrade

    E d d F t

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    21/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Compliance Complexity

    Number of Variables

    ContinuedCompliance

    Effort

    ManualManagementAdequate

    Consider Useof Automated

    Tools

    DocumentsPDFCompleteExpanded Features

    Unlimited Pages

    Click Here & Upgrade

    E d d F t

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    22/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Support tools

    Automated Information Management Systems(AIMS)

    Enterprise Resource Planning system (ERP)

    Manufacturing Execution System (MES)

    Computerised Maintenance Management Systems(CMMS)

    Document Management System

    Complex task just using these effectively

    .. Configuration Management System

    DocumentsPDFCompleteExpanded Features

    Unlimited Pages

    Click Here & Upgrade

    Expanded Features

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    23/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Configuration

    Management Database information provides content for

    much of AIMS Single source

    Established at design inception Controlled information

    Add information for operation e.g. Compatible products

    Specific operating conditions

    Validated cleaning methods

    Trained operators

    DocumentsPDFCompleteExpanded Features

    Unlimited Pages

    Click Here & Upgrade

    Expanded Features

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    24/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    CM applied to Process

    Control System (PCS) Configuration database contains

    All equipment systems, set points Often only documented in qualification

    packages (if at all) Expected operating ranges & alarms

    Reference PCS to configuration database

    Avoid duplication/transfer of information Provide real-time feedback to verify against the

    configuration database = continuous verification.

    DocumentsPDFCompleteExpanded Features

    Unlimited Pages

    Click Here & Upgrade

    Expanded Features

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    25/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Continued Compliance

    Configuration Auditreport highlightsdeviations between thePCS and the CMdatabase.

    Validation Tool

    Comparison

    REPORTREPORT

    DocumentsPDFCompleteExpanded Features

    Unlimited Pages

    Click Here & Upgrade

    Expanded Features

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    26/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Configuration Management:

    Operational Benefits Single source of facility parameters

    Based on design requirements

    Change control to capture as-built state

    Referenced by AIMS

    Additional control over system configuration Reduced risk of unknown, uncontrolled changes

    Instruments

    Set-points, controller tuning parameters Deviations discovered early

    Streamline revalidation documentation generation Single point of change for configuration information

    DocumentsPDFCompleteExpanded Features

    Unlimited Pages

    Click Here & Upgrade

    Expanded Features

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    27/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Alignment of design for

    operational excellence Sharing & management of critical parameters

    needs to be consistent between departments

    Sharing across AIMS

    Essential tools for complex biotech facilities

    Managing knowledge from facility design throughto operation

    Prevent erosion Efficient dissemination

    Influence of design on operation

    DocumentsPDFCompleteExpanded Features

    Unlimited Pages

    Click Here & Upgrade

    Expanded Features

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    28/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Summary

    Vision for Design & Operation

    Fundamental understanding of manufacturing process

    Design control mechanisms

    Test to confirm control Maintain this control with continuous improvement

    Key steps

    Document & share critical quality attributes

    Align systems Continue risk-based approach during operation

    Central database of attributes is a useful tool Especially those critical to quality

    proportional to risk

    DocumentsPDFCompleteExpanded Features

    Unlimited Pages

    Click Here & Upgrade

    Expanded Features

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    29/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Contemporary Facility

    Lifecycle

    Time

    Critical QualityAttributes

    Design tocontrol risk

    Construct

    Test Facility

    ValidateProcess

    Decommission

    Operate

    Control Critical Quality Attributes Aligned systems Risk-Assessments Effective support tools

    Continual compliance based on productunderstanding & risk-management

    DocumentsPDFCompletepUnlimited Pages

    Click Here & Upgrade

    Expanded Features

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    30/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Questions and Answers

    DocumentsPDFCompletepUnlimited Pages

    Click Here & Upgrade

    Expanded Features

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    31/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Contact

    Synertec Pty. Ltd.

    Level 34,

    100 Miller Street

    Nth Sydney NSW 2060( +61 2 9922 3233

    Synertec Pty. Ltd.

    57 Stewart Street

    Richmond VIC 3121

    ( +61 3 9274 3000

    Synertec Asia Pte. Ltd.

    2 Bukit Merah Central #14-04

    Spring Singapore Building

    Singapore 159835( +65 6377 0865

    [email protected]

    DocumentsPDFCompletepUnlimited Pages

    PDF

    Click Here & Upgrade

    Expanded Features

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    32/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    LaunchFilingPhase

    IIIPhase

    IIPhase

    IPre-IND

    LeadOpt

    Hitto Lead

    ScreenDiscovery

    Q10: Pharmaceutical

    Quality System*

    Aims

    Achieve Product Registration Establish & Maintain Control

    Facilitate ContinuousImprovement

    Regional GMPs

    ISO 9000

    Q9: Quality RiskManagement

    Q8: PharmaceuticalDevelopment

    Q10: Pharmaceutical QualitySystem

    * Draft, May 2007

    DocumentsPDFCompleteUnlimited Pages

    PDF

    Click Here & Upgrade

    Expanded Features

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    33/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    ISPE C&Q Baseline*

    Parking Facilities

    Elevators

    Pure Water

    Chilled Water

    Office A/C

    BMS

    Production A/C

    Autoclave

    No Impact

    DirectImpact

    ProductQuality?

    Combination ofdesign andmethod ofoperationdetermines

    level of impact

    GEP

    Validation

    ISPE Baseline Guide:Vol 5 Commissioning and Qualification

    DocumentsPDFCompleteUnlimited Pages

    PDF

    Click Here & UpgradeExpanded Features

    U li it d P

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    34/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Design to Operation*

    ProcessValidation

    GEP Contribution

    Of Interest to Regulators

    IQ & OQ

    CommissioningEnhanced

    Design Review

    Design

    Development

    PQ

    Design for Impact Focus testing on Impact

    *Adapted from ISPE Baseline Guide (Vol. 5, Mar 2001)

    VMP

    Impact Assessment

    System ComponentProtocols

    DocumentsPDFCompleteUnlimited Pages

    PDF

    Click Here & UpgradeExpanded Features

    U li it d P

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    35/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Example: Utilities

    Critical Utilities- Purified Water- Water for Injection- Clean Steam- Process Gasses

    - HVAC- CIP/Cleaning- Process Chiller- Process Controls- Critical Power

    Non-Critical Utilities- Potable Water- Instrument Air- General HVAC- Plant Chiller

    - Electrical Power- Plumbing/Waste

    GMPManufacturing

    Process

    DocumentsPDFCompleteUnlimited Pages

    DPDFClick Here & Upgrade

    Expanded FeaturesUnlimited Pages

    http://www.pdfcomplete.com/1002/2001/upgrade.htmhttp://www.pdfcomplete.com/1002/2001/upgrade.htm
  • 8/13/2019 GMP for Facilities

    36/36

    SINGAPORE

    MELBOURNE

    SYDNEY

    2008 SynertecPABME, 27-29 April

    Example: Purified Water

    Component-level assessment Component performance range

    Equipment/instrument

    Design criteria Operating range

    Close-out Tests for IQ/OQ/PQ & annual revalidation

    Input to SOP for monitoring, maintenance, calibration,purchasing, out-of-specification & records

    en em, tra lai em loi yeu thuong em dem, tra lai em niem tin thang nam qua ta dap xay. Giet

    DocumentsPDFCompleteUnlimited Pages

    http://www.pdfcomplete.com/1002/2001/upgrade.htm