CCMG SHOWCASE

Globility

Welcomes you

WALK IN AND TALK…

Flexible

Scalable

Global

Let’s Talk About...

• Headaches

• Locked in vs. flexibility

• Bandwidth and secure IT environments

• Owning your brand

• Reducing the risk

• Growth, scalability and ramp

• Hosted, hosted, hosted…

• SA Government DTi Grants

• What’s around the corner?

The Group Overview

ContinuitySA

Globility (CSA - 80%,

Management – 20%)

Triple4 (CSA - 50%,

Management - 50%)

51 % - CIT (Management)

49% - Coro Capital

o Johannesburg (Midrand) (2 facilities)

GPP - Unit 4

GPP - Unit 5

o Johannesburg (Randburg)

o Cape Town (Bellville)

o Cape Town (Somerset W)

o Mauritius

o Mozambique

o Botswana

o Junction

Group Sites

Globility Profit

Sales, Marketing PR, R&D

Solutions Design

Business Admin

Standards - Best Practices & MIS

Management Resources (Ops; HR; QA; Trainers)

People (Agents & Team Leaders)

DR & Business Continuity

Technology, CRM, CTi and Support

Telephony, Telco / VOIP / Connectivity

Infrastructure, Facility and Maintenance

ContinuitySA

Globility

Over to You

Prescription... Outsource it! • Lease Agreements – do you really need to sign for five

years?

• Set-up agony

• Fibre – are you waving at me from the street?

• Sub-contractors = “not my job”

• Yeah OK – the old favourite - TRANSPORT

• Common areas – share the cost

• Feed me!

• Lifts are guaranteed to get you down

Headache?

• Host what you can – so YOU can do what you do best

• Short terms

• Quick switch on

• Take just what you need... and then grow

• Build healthy relationships with suppliers – you may

need them tomorrow

• Training room today – production tomorrow

• Sweat the asset

• Pay-as-you-grow

Flexibility?

Bandwidth

• How many contracts have we lost?

• Is it ‘everything’?

• Cable theft Provisioning

• Data and Voice – which one do you want?

• Is “cloud” real?

• Convergent technologies

• Mobile, Tablets, etc

• Social Media - do you have any options?

• Dark Fibre Africa / MetroLAN

IT • Licensing

• Managed Firewall

• Managed Virtual Servers

• Managed Backup & Recovery

• Managed LAN Services:

o Active Directory, DNS , DHCP Server

o Internet / Email

o File & Print Server

o SQL Server

o Sharepoint Server

o Proxy Server

Google APPS, Microsoft ‘something’

Own Your Brand

Reduce the Risk

• Limited periods

• Infrastructure and maintenance is not your

business

• Business continuity – power, disasters, etc

• Only paying for what you need

• Off-balance sheet – NO ASSET MANAGEMENT

• Opex exposure not capital

• Use SA Govt Dti Grant if you can

• Choice of IT & Telecoms providers – switch!

Scalability

• Quick setup – 24 hour society

• Is it “just right!”?

• Fit to size

• Immediate ramp up and down

• Common areas @ common costs = cost effective

• Room to grow – when you need it

• No waste

• Managed IT

• Data Centres - R 30 000 / SQM to build

• Telephony – are there any questions?

• Facilities management

• What’s happening at the building?

• Try and be a POP

• QA

• Networks

Host it

• Learn from the industry – seek out best

practice

• What are other country’s up to?

• Trends

• Contact centre telephony i.e. analytics

• CCMG and industry bodies

Around the corner?

Time for you to

Talk…