Global Petrochemical Company - layerX Technologies · PS portfolio AnalytiX UC Quality, Network...

2/7/2016 LayerX Technologies Inc. Confidential & Proprietary

Global Petrochemical Company

Global Financial Institution

Global Airline

Managed Services Provider

Customer Use Cases

Service Provider – Cisco HCS


Customer Profile ◦  Global Petrochemical Company ◦  Fortune Top 5

Background ◦  Legacy Nortel IPT environment, mixed with Cisco CM ◦  Solarwinds/IPMonitor data network monitoring tool with

scalability challenges ◦  Need single tool to collapse IPT and data management

AnalytiX UC Quality / Network Performance / Security Intelligence / Log Analytics ◦  Multiple HW Platforms distributed between HQ (New

Orleans) and offshore rigs in (Gulf of Mexico) ◦  UC Quality

Avaya CS-1000 Quality Monitoring QoS Alert Monitoring w/ auto-validation

Quality Problem Isolation and Notification ◦  Network Performance Module

Cisco WAN Infrastructure Monitoring between oil rigs Network Re-route detection Automated route recovery switching

◦  Security Intelligence Firewall Monitoring

Malicious Scan Behavior Detection

Fabric

Petrochemical Company


LAN

Applications Applications

Firewall

DMZ Prod Arb

Mfg Arb

Report Server

Cust Data Center 1

Firewall

DMZProd Arb

Cust Data Center 2

MSP NOC Loc 1 MSP NOC Loc 2

MFG NOC

Data Flow

RED: Raw DataLight Blue: Replicated Raw DataGreen: Replicated Data For Specific UseBlue: Event Data to MSPBlack: Event Data to MFG

Event DataTLS

LOG/TRAP/PROBE

Data Mirror

Data Mirror

Data Mirror

Event DataTLS

Event DataTLS

Event DataTLS

Event DataTLS

Financial Institution Customer Profile

◦  Global Financial Institution ◦  $89+ Billion Annual Revenue ◦  Presence in >40 countries worldwide

} Background ◦  47 Contact Centers ◦  Multiple Security Regulations ◦  Windows Based ACD Systems ◦  Redundancy from Multiple Data Centers ◦  Real-Time Secure Monitoring a Must ◦  Multiple Support Vendors Involved

AnalytiX UC Quality/Application Performance/Log Analytics

•  Arbitrator / AnalytiX Applications Real Time Performance Monitoring Fault Management Redundant Portals Auto Disposition Capability from multiple Network Ops Ctrs


Customer Profile ◦  Worlds Largest Airline ◦  $46+ Billion Annual Revenue ◦  113k+ Employees Worldwide ◦  Presence in 35 countries worldwide

Background ◦  60,000+ IP and TDM Handsets across 200+ offices ◦  Multi Outsource Service Provided Environment ◦  Avaya, NEC, Sonus, Genesys, Cisco ◦  Multiple call quality challenges across network ◦  Finger Pointing between outsource providers ◦  Adoption of new SIP technologies slowed by quality issues

AnalytiX UC Quality/Network Performance/ Application Performance/Log Analytics ◦  Multiple platforms housed in Data Center ◦  Global Sonus SBC Call Detail Analytics ◦  Log Management and Opnet Correlation ◦  Fault Management and UC Quality

Global Airline


Optimal Voice Performance: Positive Revenue Impact ….. Great Customer Service!

Global Airline UC Quality Remediation ◦  RTCP Data Collection Correlated to Voice Quality Performance

◦  Automated Problem Isolation ◦  Automated Call Path Reconstruction ◦  Auto Remediation

Alert Correlation and Validation ◦  Event Log Collection and Correlation (Syslog, SNMP, OpNet Event

Extraction) ◦  Automated Problem Identification (Pre-defined actions) ◦  Auto Remediation ◦  Call Detail Analytics

Global Reservations Contact Center Quality ◦  Sonus SBC Log and Call Detail Collection

◦  Call volume per global gateway ◦  Call Detail analytics ◦  Ingress/Egress Audio Packet Analysis

Value Delivered ! ◦  Maintain Consistent Call Quality between Operations, Airports, HQ and

Customers ◦  Ensure Optimum Peak Uptime for Critical Operations - Contact Ctr / Reservations and Operations Ctr.


Managed Service Provider Customer Profile ◦  National Voice/Data/Video MSP ◦  > 1,000 Employees ◦  >10,000 Customers

Background ◦  Establish leadership in IPT Transformation ◦  Leverage existing customer base as target ◦  Developing PS and Managed Services Portfolio

◦  Seeking Management Platform to leverage across service and PS portfolio

AnalytiX UC Quality, Network Performance, Application Performance, Log Analytics ◦  Managed Services V/D/V:

◦  Proactive Comprehensive UC Quality ◦  Network and Fault Management ◦  Managed Video Conference Solution

◦  Standalone Services: ◦  Contact Center Application Resiliency ◦  SLA Compliance Reporting

Managed Services Portfolio

Full Suite of Services Enabled !

Transformation Readiness

Bundled UC Solutions

Fault Management

Voice Application Resiliency

UC Quality Assurance


Service Provider - Cisco HCS Customer Profile ◦  Tier 1 International Network Service Provider ◦  Establishing Innovation Leadership Position in UC ◦  > 100,000 HCS endpoints

◦  Multi-Cluster, Multi-Site with Premise Sites Background ◦  High growth transformative initiative with HCS

◦  Adding 200,000 new end points < 2 Years ◦  Require effective, scalable quality tracking & reporting

◦  Reduce Call Quality Complaints ◦  Improve MTTR ◦  Ensure Capacity Optimized ◦  Superior UC User Experience

AnalytiX UC Quality, Network Performance, Application

Performance, Log Analytics ◦  Architecture to provide scale and resiliency ◦  Compliance with date security requirements


Service Provider – Cisco HCS Improved Quality ◦  Isolation of Quality Performance

◦  QoS By Customer, By Location ◦  Detailed Quality Metrics Monitor, Alert, Remediate

◦  Packet Loss, Jitter, Latency, MOS, K-Factor, ToS ◦  QoS Baselines with Clusters and Network Segments

Enhanced Efficency ◦  Reduced MTTR

◦  Call Path Views Isolate Problem Areas ◦  Extension of Monitoring to Entire Network

◦  Proactive Reduction in Events / Tickets ◦  Ensure Capacity Optimized

◦  Support Trending, Expansion Planning, Optimization

AnalytiX HCS – X-PaX ◦  Multi-Tenanted Correlations, Dashboards / Reporting

◦  Users and Customers ◦  KPI and SLA Tracking and Reporting

◦  Superior UC User Experience !

Global Petrochemical Company - layerX Technologies · PS portfolio AnalytiX UC Quality, Network...

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