Corporation understands that you, likemidmarket companies worldwide, must identify, considerand respond to a new set of challenges and variables eachday. Some are due to the extended enterprise and theincreasing globalization of business. Some are a result ofinternal inefficiencies that affect your ability to compete ondimensions such as cost, quality and response time. Othersarise out of the necessity to blend your business processeswith those of your other facilities, customers, suppliers,partners and distribution channels. There is often noprecedent for how to respond to new requirements andmarket conditions. Superior communication, flexibility, agility,and innovation are the only constants.

Competing globally and domestically, bridging geographicboundaries, encouraging strategic diversity, and eliminatingsupply chain inefficiencies can be accomplished with thetechnologies to streamline intra- and inter-companyprocesses and communicate quickly and accurately.Synchronization of complex relationships which determinesupply, demand and fulfillment is the means to reachingnew, industry-leading levels of business performance.Epicor iScala can help you achieve maximum efficienciesacross your globally extended enterprise.

Epicor iScala is a comprehensive end-to-end suite of provenindustry-specific solutions for the global midmarketenterprise. From customer relationship management (CRM)and service management to financial and supply chainmanagement (SCM), Epicor iScala provides adaptable andagile solutions for real-time enterprises, helping themaddress their important business challenges — today and inthe future.

An Acknowledged Leader anda Proven SolutionMidmarket companies and subsidiaries of largemultinationals are not the same as the large operationalcentres of Fortune 500 or Global 1000 companies. Shouldyou use the same software? You need the same robustenterprise class software solution, but one that takes intoconsideration the needs of more resource constrainedoperations. You cannot accept the notoriously complex

EPICOR iSCALA

Next GenerationEnterprise Software

systems designed for the headquarters of large companieswith deep pockets and longer implementation plans. Youhave incredibly short deployment schedules, limitedresources and no room for failure. As a dedicatedmidmarket solution provider, Epicor designed Epicor iScalato meet your unique needs and budget. Epicor iScaladelivers the complete solution you need to compete rightacross your globally extended enterprise - but at a fractionof the cost and time.

With over 20 years of experience, Epicor provides award-winning, flexible solutions that are tailored to meet theunique needs of companies across a broad range ofindustries - from Industrial Machinery to Pharmaceutical,through Light Engineering, Electronics, AutomotiveComponents, Consumer Packaged Goods and Hospitality.

With Epicor iScala, you reap the benefits of our experienceand the feedback from thousands of Epicor Scala customersthroughout the world who have helped us improve oursolutions release after release. Epicor iScala is both new andproven. The software is based on proven implementationsthat have been installed at thousands of sites, helping usrefine a services methodology and approach that supportsrapid return on investment (ROI). At the same time, EpicoriScala incorporates new leading-edge technologycapabilities that will open up your business to the incrediblepotential of the globally extended enterprise.

Extended Enterprise SolutionsEpicor iScala is a tightly integrated and industry-specificend-to-end ERP, CRM and SCM solution targeting thedivisions and subsidiaries of Global 1000 corporations andlarge local and regional companies worldwide. EpicoriScala's seven application suites provide collaborativefunctionality, country-specific localizations and multi-language capabilities designed to support global, multi-company deployments with significant cross-border tradingrequirements.

Financial Suite

At the heart of any Enterprise Resource Planning (ERP)system are the Financial Ledgers; iScala is no exception andprovides a fully integrated set of Sales, Purchase andGeneral Ledgers. These ledgers are the key components in

Epicor Software

GLOBAL ENTERPRISE RESOURCE PLANNING

building a real-time enterprise providing an integratedtransaction management system that systematically ensuresthe integrity of all data flowing into the prime accountingledgers. At the core of iScala is the integrated ledgerinfrastructure capturing the detailed multi-dimensionalfinancial transactions created "behind the scenes" by one ofthe many collaborative iScala processes. iScala provides youwith the processes to monitor, control and reconcile thatdata without sacrificing the speed at which that data flowsinto your General Ledger, supporting your enterprise andglobal reporting needs.

SCM Suite

The primary purpose of any supply chain is to satisfycustomer needs and generate profits, beginning with acustomer order and ending when a satisfied customer haspaid for the purchase. Profit is created when the customerpays more than the cost of satisfying the customer's needs.Everything that happens between the beginning and theend should be driven by the single goal of adding value tothe inputs and making it closer to what the end customerrequires. Over 95% of all activities in typical supply chainsfail to add value. Companies that invest in the tools, such asiScala, to identify such activities can work on reducing andeliminating these non-added value activities, therebybecoming leaner. Such companies are able to deliver theirproducts and services to market faster, cheaper and withbetter quality, gaining a compelling business advantage overtheir less efficient competitors.

Service Suite

Epicor iScala turns after-sales support into a profit center byproviding the tools you need to manage service deliverysuccessfully at the same time as generating additionalrevenue and controlling your costs. The iScala Service Suiteensures you understand, in real time, which contracts applyto what customers, which products have been returned andwhether those products correspond to a maintenanceagreement or are covered by warranty support. If a repair isneeded, when will it be done, how long will it take and dothe allocated resources have the right skills to make therepairs needed and should the customer be invoiced?Whether your need is for preventative maintenance of yourown machines or assets or you are running a fully-equippedonsite/offsite service center, the need for control, efficiencyand profit are the same.

Project Suite

The fully integrated iScala Project Management Suiteenables a holistic view of all business activities associatedwith a particular project. Each flexible multilevel project isconfigurable to support the sophisticated invoicing yourclients demand. Complex invoicing may be a mix of fixedprice, ongoing, recurring and percentage of completion,perhaps with retentions. At the heart of this integratedsolution is the ability for project activity managedthroughout the system to be linked back to a particularproject, whether from a service, contract, sales, credit, workor purchase order. This embedded integration providesvisibility that results in an accurate view of project status,improved cash-flow from quicker and automated invoicegeneration, and the improved reporting allowing you tomanage your customer's expectations more accurately.

CRM Suite

Most companies focus on selling product to new customers,but research shows that a focus on retention instead ofacquisition has a very powerful impact on a company'sbottom line. A happy customer could be your moststrategic ally, with the benefit stretching way beyond theone-off transaction to encompass repeat sales, referrals,preferred supplier arrangements and even closerpartnerships involving new product testing. iScala CRMprovides you with the best of breed CRM from Microsoftintegrated with the iScala back-office process to providesales force automation, customer and field service visibilityas well as marketing.

Business Intelligence Suite

The iScala Business Intelligence (BI) Suite provides you andyour coworker's with access to the information you needwhen you need it, to make the right decisions quickly.Today, all businesses know their data is valuable; the smarterones are investing in BI tools and providing the visibility tomake better-informed decisions throughout the entirebusiness organization. The iScala BI Suite applicationsquickly extract, store, analyze and provide to-the-secondaccess to data, with alerts and triggers to make enterpriseusers more effective in their work.

Visit us on the Web at http://solutions.epicor.com/iscalaWorldwide Headquarters 18200 Von Karman Avenue, Suite 1000 Irvine, California 92612 USAPhone: (949) 585-4000Fax: (949) 585-4419www.epicor.com

Copyright © 2005 Epicor Software Corporation. Epicor, iScala and Epicor logo are registered trademarks of Epicor Software Corporation. All other trademarks referenced are the propertyof their respective owners. This document is intended to communicate Epicor Software Corporation’s current intentions and is accurate as of October 2004. However, Epicor reserves theright to make modifications or changes to the functionality, release dates, and plans described herein without further notice. This document is not intended to obligate Epicor or anyother entity to such functionality release dates, technology, initiatives and plans, but merely to inform the audience of Epicor’s current intentions. Epicor makes no warranties, expressor implied in or by this document and specifically disclaims any implied warranty of merchantability or fitness for a particular purpose. For a complete description of the product features,please refer to the product’s user guides, reference manuals and release notes. All usage of such software shall be subject to an Epicor Software License Agreement.

Signature ImplementationMethodologyDeveloped, improved and proven over thousands ofprojects, the Signature Implementation Methodologyenables Epicor to deliver efficient, effective and well-managed projects for our clients, consistently, whereverthey are in the world. Signature is about managing thepartnership we have with our clients to deliver successfulimplementations. It allows Epicor to provide consistent,client-focused implementations.

As a highly structured, proven implementationmethodology, Signature guides you and your companythrough a four-step process, from an in-depth analysis ofyour business requirements, all the way to the hand over,quickly enabling your company to begin using your Epicorsolution in its day-to-day operations.

Raising Technology to theBusiness LevelIndustry-leading technology makes it possible formidmarket enterprises and their trading partners to derivethe benefits of real-time collaboration from Epicor iScala -the next generation of collaborative ERP for the globalmarket. It is the foundation on which businesses execute

their objectives, one that operates seamlessly andeffectively in the background. It is architected to utilizeMicrosoft's leading platforms and technologies like theMicrosoft® .NET Framework, Microsoft SQL Server andMicrosoft SharePoint™ that give a business maximumflexibility with minimum overhead. Epicor iScala builds onEpicor's tradition of offering technology solutions thatyield real business benefits and clear customeradvantages.

Built for the GlobalEnterpriseYou face intense competition - from competitivemultinationals on one side, to aggressive smallercompanies on the other. Epicor iScala providescomprehensive end-to-end and industry-specific solutionswith advanced functionality and rapid deployment,enabling you to outflank your competition with moreeffective operations and world-class customer service.Epicor iScala prepares your organization to competewithin the new global economy that is at oncedemanding and rewarding. It delivers services-orientedand adaptable business architecture in support of a highgrowth environment and an increased need for businessagility. With Epicor iScala, and our team of consultantsand resellers in your corner, you'll have the resources youneed to confidently meet the challenges you face today -and tomorrow.

Contract ManagementResource ManagementHelp DeskMaintenance, Repair and Overhaul (MRO)Preventative MaintenanceField Service

Service Suite

Business Intelligence SuiteQuery Designer & AnalyzerWeb ReporterCrystal ReportsOLAP CubesWeb Parts

Developer SuiteVBA Developer Tools Workßow DesignerUI DesignerRuntimes

Financial SuiteGeneral LedgerCash ManagementAsset ManagementAccounts PayableAccounts ReceivableMulti-Dimensional SupportPromissory NotesPayroll

CRM SuiteSales Force AutomationCustomer Service & SupportOutlook Client

Project SuiteResource ManagementProject AccountingProject Billing

SCM SuiteMaterial ManagementWarehouse ManagementManufacturingSupply Chain ToolsRequisition Management Central Warehouse

Global PlatformSingle Global ApplicationGlobal LanguagesLocalisation SupportCurrency ManagementAdvanced Tax EngineGlobal Administration ConsoleGlobal CalendarsBank Interface Engine

ConsolidationBudgetingCost Allocations