GLOBAL COCKTAIL PRODUCED BY: PARTNERS:...
Transcript of GLOBAL COCKTAIL PRODUCED BY: PARTNERS:...
AN EVENT PRODUCED BY:
GLOBAL PARTNERS:
COCKTAILPARTNER:
On behalf of Luxury Society and Digital Luxury Group, I would like to thank you for joining us today in Paris to discuss digital disruption and the implications for luxury brands. As the world’s largest community of luxury professionals - digital from day one – this is a subject close to our heart.
New technologies have allowed Luxury Society to virtually connect over 32,000 luxury executives in 150 countries, and to discuss industry issues daily with more than 74,000 individuals on Twitter.
The digital revolution has made the world a truly global place, boosting consumer expectations in a time of constant connectivity. It has democratised access to information, forever changing the way that luxury brands interact with their audience.
In this time of unprecedented change, there is but one certainty. We, as the luxury industry, can no longer ignore the confronting tools and technologies that will bring our products and services into the future. The opportunities are far too great.
Today we invite you to connect, inform and inspire your industry colleagues and participate in the #luxdigital discussion.
Sophie DoranManaging Director
keynote
@luxurysociety #luxdigital website
Join the discussion
> AGENDA
12:45 - 13:15
14:50 - 15:20
18:05 - 19:15
13:15 - 13:30
13:30 - 13:50
Registration
Refreshments & Networking Break
Rooftop Cocktail by No More Penguins
Welcome Address
Sophie Doran, Managing Director, Luxury Society
Cédric Vandervynckt, Regional Managing Director France & Southern Europe, Criteo
The Role of Branded Content in Luxury’s Marketing Mix
Sarah Herz, Head of Digital, Condé Nast France
14:30 - 14:50
17:20 - 18:00
17:00 - 17:2013:50 - 14:30
15:20 - 15:50
15:50 - 16:30
How Can Luxury Brands Best Leverage Video?
Christophe Parcot, Chief Operating Officer, Teads
Can ‘Luxury’ Customer Experiences Be Created Online?
Christian Boyens, General Manager, Ritz Paris
Nathalie Remy, Principal, McKinsey & Company
Tatiana Ohnyeva, Head of Client Relations, Harrods
Moderated by: Andrew Roberts, Luxury Reporter, Bloomberg
How Has Search Changed Luxury Consumer Behaviour?
Bradley Fehler, Growth Analyst, Lyst
Is Digital The Future of Media for Luxury Brands?
Katie Allen, Regional Director France, Spain & Switzerland, The Wall Street Journal
Augustin Letellier, Innovation & Digital Director, Optimedia International
Moderated by: Sophie Doran, Managing Director, Luxury Society
What Are Chinese Luxury Consumers Searching For Online?
Charly Zhiyuan, Director of Luxury Industry, Baidu
Grace Zhang, General Manager of Eastern China, Baidu
Pablo Mauron, General Manager China, Digital Luxury Group
Are Influencers a Legitimate Marketing Channel for Luxury Brands?
Anish Bhatt, Founder, WatchAnish
Dave Murray, EVP International Operations, rewardStyle
Moderated by: David Sadigh, Founder & CEO, Digital Luxury Group
16:30 - 17:00 Refreshments & Networking Break
18:00 - 18:05 Closing Remarks
David Sadigh, Founder & CEO, Digital Luxury Group
> GENERAL INFORMATION
LOCATION
Our Keynote will take place at
Criteo’s Headquarters,
32 Rue Blanche, 75009 Paris,
France.
INTERNET ACCESS
The Internet is accessible
using CRITEO_Guest
wifi network.
REGISTRATION
Registration will be open from
12.45pm - 1.15pm, at which time
Keynote sessions begin.
TRANSPORT
The venue is a short walk
from Liège or Trinité -
d’Estienne d’Orves Stations.
SECURITY
For security purposes we
ask that you wear your
badge at all times.
PRESENTATIONS
Where we have copyright
permission, we will email you
today’s presentations to
download after the event.
REFRESHMENTS
Refreshment breaks take
place at 2.50pm and
4.30pm for 30 minutes.
QUESTIONS
We will be fielding audience
questions using social media.
Use #LuxDigital to submit your
questions for speakers.
PHOTO ID
Please ensure to bring valid
photo identification to enter
the Criteo building.
CLOAK ROOM
A complimentary cloak room
service is available for clothing
and baggage.
FEEDBACK
We welcome your feedback.
Feel free to email us:
[email protected] with
any comments or suggestions.
COCKTAIL
All delegates are invited to gather
for a closing cocktail reception
from 6:05pm – 7.15pm.
Connecting, informing and inspiring the world’s leading luxury professionals
Luxury Society informs and connects CEOs, managers, journalists, consultants, designers and analysts from across the luxury sector, in industries as varied as fashion, design, art, jewelry and timepieces, beauty,
travel and hospitality, yachting, private aviation, automotive, private banking, real estate and personal services.
LUXURY SOCIETY:
A DIVIS ION OF DIGITAL LUXURY GROUP
W W W. L U X U RY S O C I E T Y. C O M
2 3 1 R U E S A I N T- H O N O R É
7 5 0 0 1 P A R I S , F R A N C E
C O N TA C T @ L U X U R Y S O C I E T Y. C O M
SOPHIE DORANManaging Director Luxury Society
Sophie Doran is the Paris-based Managing Director of Luxury Society, the world’s largest and most influential community of luxury professionals.
During her five-year tenure, Sophie has worked with the world’s leading luxury brands to create business insights and networking opportunities for the Luxury Society community. Since 2013, Sophie has overseen the development of members-only events in London, Paris, New York and Hong Kong, alongside Bloomberg, Google and KPMG.
An MBA graduate, Sophie has interviewed the leaders of Kering, Patek Philippe, Rolls Royce, Chopard, Salvatore Ferragamo, Bentley Motors, Chloé and many more.
www.luxurysociety.com
> HOSTS
DAVID SADIGHFounder & CEO Digital Luxury Group
David has advised over 100 multinational companies on business-building strategies over the last 10 years on projects ranging from digital strategy, eCommerce, online advertising, business intelligence, C.R.M. and social media across Europe, the U.S. and China.
Convinced that luxury brands required a completely different approach to digital marketing than consumer goods brands, David created Digital Luxury Group in 2011to better serve the luxury industry in the realm of strategy, business intelligence and digital communications.
www.digitalluxurygroup.com
With a history of fine paper making dating back to the 18th century, Arjowiggins Creative Papers is a well-known and established name in the paper industry. Its papers are available worldwide to respond the needs of demanding world-class companies looking for consistent high-end printed communications.
Arjowiggins provides its clients with pioneering solutions to their specific needs, and has developed a large portfolio including brands such as Conqueror for corporation communications and Curious Collection for exclusive and creative applications.
www.arjowigginscreativepapers.com
.Luxury is a new, generic top level domain (gTLD) whose sole purpose is to provide a dedicated digital platform for all things luxury. Designed to meet the distinct needs of the luxury industry, .Luxury offers product manufacturers, service providers, retailers and consumers a central place to engage, transact and celebrate.
Luxury showcases your brand like never before possible. Your new online presence helps to reach your target audience more meaningfully and better communicate your message. Participate in a community that is aligned with luxury brand values, while also offering enhanced search and preferred eCommerce platforms.
www.join.luxury
Teads is a video advertising technology platform specialising in digital branding for the world’s leading publishers and brands. Teads is revolutionising video advertising by creating unprecedented levels of new, premium, video inventory across multiscreens.
Teads also offers programmatic or managed services enabling clients to set campaign objectives and have the Teads team execute on their behalf. With 26 offices worldwide and over 350 employees, Teads can offer a truly global video solution.
www.teads.tv
> GLOBAL PARTNERS
> COCKTAIL PARTNER
32,000LS MEMBERS
74,000FOLLOWERS
8,500LIKES
DIGITAL LUXURY KEYNOTE DECEMBER 8TH 2015 - SHANGHAI
WELCOME ADDRESS(13:15 - 13:30)
CRITEO IS A GLOBAL TECHNOLOGY COMPANY SPECIALISED IN MARKETING PERFORMANCE ADVERTISING, WORKING WITH OVER 8500 ECOMMERCE PROVIDERS.
CÉDRIC VANDERVYNCKT Managing Director Southern Europe Criteo
Graduated from French Business School SKEMA, Cédric Vandervynckt began his career in 2002 as an Account Executive at Netbooster, before joining Overture (Yahoo ! Search).
After a short mission at Espotting, he worked at Microsoft for 5 years, notably on MSN, then joined Google to lead the Search & Display strategy for the SEEMEA region (Southern & Eastern Europe, Middle-East and Africa).
With almost fifteen years of experience in digital advertising, Cédric Vandervynckt joined Criteo in August 2015 as Managing Director for Southern Europe (France, Italy, Spain and Portugal).
www.criteo.fr
HALF THE WORLD’S POPULATION WILL BE ONLINE BY 2030
EUROMONITOR INTERNATIONAL
Global Internet Penetration in 2030DATAGRAPHIC TECHNOLOGY, COMMUNICATIONS AND MEDIA
© 2015 Euromonitor International
95.0+85.0–94.970.0–84.950.0–69.90.0–49.9Not Illustrated
Internet Penetration% of the population, 2030
Africa Tops Growth PaceInternet Users% growth, 2015–2030
Ethiopia
0% 600%
CameroonPakistan
GhanaTurkmenistan
Mobile Drives Web UptakeMobile Internet Subscriptions% of mobile subscribers, 2015–2030
2015 2030 15 30 15 3020%
90%
Western Europe
Eastern Europe
Middle Eastand Africa
75%OF LUXURY CONSUMERSARE USING SMARTPHONES AND TABLETS
30%OF LUXURY CONSUMERSACTIVELY POST CONTENT ABOUT BRANDS ON SOCIAL MEDIA
Source: http://blog.euromonitor.com/2015/04/half-the-worlds-population-will-be-online-by-2030.html
SOURCE: MCKINSEY & COMPANY - 2014
1 BILLIONVIRTUALLY UNIQUE I N T E R N E T U S E R SP E R M O N T H
8 out of 10INTERNET USERS INMOST KEY MARKETS
SHARE OF INTERNET USERS EXPOSED TO CRITEO ADS
IN SEPTEMBER 2014
THE ROLE OF BRANDED CONTENT IN LUXURY’S MARKETING MIX (13:30 - 13:50)
ENJOYABLE ENGAGEMENT WITH A BRAND FOR MANY CONSUMERS IMPLIES A TWO WAY CONVERSATION. THIS IS WHY WE SEE LUXURY ADVERTISERS TESTING BRANDED CONTENT AND NATIVE ADVERTISING SOLUTIONS.
SARAH HERZHead of Digital Condé Nast France
Sarah has always worked in the media and digital industries, starting her career in start-ups such as Mutimedia Press, auFeminin.com and Meetic. After working for media groups such as Lagardere and Mondadori, she is now in charge of Digital in Conde Nast, France.
Sarah develops numerous digital brand content platforms for luxury brands (including Lancome and Cartier); alongside her digital work for Vogue, Glamour, GQ, AD and Vanity Fair.
www.condenast.fr
IS DIGITAL THE FUTURE OF MEDIA FOR LUXURY BRANDS?(13:50 - 14:30)
DISPLAY ADVERTISING - INCLUDINGTRADITIONAL BANNERS, ONLINE VIDEOAND SOCIAL MEDIA - REMAINS THE FASTESTGROWING INTERNET SUBCATEGORY, WITH18% ANNUAL GROWTH FORECAST TO 2017.
KATIE ALLENRegional Director France, Spain & Switzerland, The Wall Street Journal
British-born Katie Allen has worked in media in Paris for over a decade, joining The Wall Street Journal in January 2015 as Regional Director. Katie is now responsible for sales in France, Switzerland, Spain and Portugal to all client sectors with a particular focus on Fashion & Luxury, Finance and Business.
Prior to joining Dow Jones, Katie developed Bloomberg Media sales in French and Swiss markets, whilst working for Intermedia. Katie was educated at Oriel College, University of Oxford.
www.wsj.com
AUGUSTIN LETELLIERInnovation & Digital Director Optimedia International
Augustin Letellier is Innovation & Digital Director at Optimedia International, part of Publicis Group, leading global digital marketing and business transformation network.
In this role, Augustin provides strategic digital guidance and innovative media strategies to its Premium portfolio of clients through a continuous collaboration with key International media partners. He likes to travel extensively and to be in constant contact with innovation.
www.zenithoptimedia.com
DISTRIBUTION OF GLOBAL ADVERTISING SPEND BY MEDIUM
STATISTA
Source: http://www.statista.com/statistics/265717/distribution-of-advertising-spending-worldwide-by-medium/
TELEVISION *
DIGITAL
NEWSPAPERS
RADIO
MAGAZINES
OUT-OF-HOME
OTHER
32%
31%
25%
33%
14%
6%
6%
6%
5%
4%
4%
10%
12%
10%
2013
2018
* EXCLUDING ONLINE AND
MOBILE
HOW CAN LUXURY BRANDS BEST LEVERAGE VIDEO?(14:30 - 14:50)
ONLINE VIDEO ADVERTISING IS NOW GROWING FASTER THAN ANY OTHER DIGITAL CATEGORY, UP 33% IN 2014.
+23.8%GROWTHTO 2018
$194.5(US) BILLION
FOR 2018
GLOBAL VIDEO INTERNET ADVERTISING REVENUE
TOTAL INTERNET ADVERTISING REVENUE
SOURCE: PWC
CHRISTOPHE PARCOTChief Operating Officer Teads
Christophe Parcot, Chief Operating Officer of Teads, runs all sales and publisher teams globally out of the company’s international headquarters in London.
Christophe Parcot joined Teads from Yahoo where he was Head of EMEA and spent eight years working with both advertisers and publishers.
Prior to this, he co-founded the Liberty Surf Group, launched Overture in Southern Europe and has also held senior positions at Lagardère, Bertelsmann and LVMH.
www.teads.tv
5 VIDEO MARKETING STATISTICS FOR 2015
ADELIE STUDIOS
Source: http://www.adeliestudios.com/top-15-video-marketing-statistics-2015/
THE CLICK-THROUGH RATE INCREASED
BY 200-300%WHEN MARKETERS INCLUDED A VIDEO IN AN EMAIL
THE AVERAGE INTERNET USER SPENDS
88%MORE TIMEON A WEBSITE WITH VIDEO
70%OF MARKETING
PROFESSIONALSREPORT THAT VIDEO
CONVERTS BETTER THAN ANY OTHER
MEDIUM
64%OF CONSUMERSARE MORE LIKELY TO BUY A PRODUCT AFTER WATCHING A VIDEO ABOUT IT
ONLY
24%OF BRANDS ARE USING ONLINE VIDEO TO MARKET TO CONSUMERS
WHAT ARE CHINESE LUXURY CONSUMERS SEARCHING ONLINE?(15:20 - 15:50)
A STAGGERING 98% OF ALL CHINESE CONSUMERS HAVE SMARTPHONES, AND THEY ARE SEARCHING AND PURCHASING MORE ON THEIR SMARTPHONES THAN THEIR WESTERN PEERS.
PABLO MAURONGeneral Manager China Digital Luxury Group
Pablo Mauron is the General Manager of DLG China, based in Shanghai, where his team successfully manages 360° digital and consulting projects for major luxury brands.
Working with both international brand headquarters and local Chinese teams, DLG China has the constant objective of localizing the values of luxury brands to the specificities of the Chinese market.
www.digitalluxurygroup.com
CHARLY ZHIYUANDirector of Luxury Industry Baidu
Charly Zhiyuan serves as the key account director for fashion & luxury brands at Baidu, China’s leading search platform.
Charly has overseen the development of LVMH, Richemont and Kering brands during his tenure, alongside optimisation for CHANEL.
Prior to working at Baidu, Charly worked for Linksus PR communications firm in Shanhai as an Account Manager, building robust relationships with P&G and Unilever’s China divisions.
www.baidu.com
WEB PROPERTIES BLOCKED IN CHINA
GRACE ZHANGGeneral Manager of Eastern China Baidu
Grace Zhang has more than a decade’s experience in the Information Technology industry with a strong focus on digital marketing.
Grace joined Baidu in 2005 and has since been involved in research and marketing projects across varies industries.
Specifically, Grace has overseen sales development in the luxury, beauty, e-Commerce and gaming sectors, with a deep focus on luxury and beauty. Currently, sheis the East Area General Manager and in charge of thenational business of cosmetic & luxury industry in Baidu.
www.baidu.com
618MILLIONINTERNET U S E R SIN CHINA
45,8%INTERNE TPENETRATION
R A T E
SOURCE: CLICKZ
ARE INFLUENCERS A LEGITIMATE MARKETING CHANNEL FOR LUXURY BRANDS?(15:50 - 16:30)
WHEN IT COMES TO ADVERTISING, IT HAS BECOME EVIDENT THAT SUCCESSFUL BLOGS ARE JUST AS CAPABLE OF REACHING LARGE AUDIENCES AS TRADITIONAL GLOSSIES & MAJOR MEDIA GROUPS.
ANISH BHATTFounder WatchAnish
Founder and man behind the leading horological-lifestyle Instagram account and blog ‘WatchAnish’, an expert in mechanical watches and an influencer among collectors and watch enthusiasts around the world.
Started three years ago Anish and his team are now leading one of the most successful social media pages on watches and style with over a million followers. Known by many for the unique style of content where he combines high-end watchmaking with lavish lifestyle and fashion.
www.watch-anish.com
DAVE MURRAYEVP International Operations rewardStyle
Dave Murray comes from ten years experience in Digital Marketing, specialising in international expansion of online fashion retailers. As rewardStyle’s first international employee, joining the team in April 2012, Dave was responsible for developing rewardStyle’s international client portfolio and now spearheads rewardStyle Europe from the company’s international headquarters in London.
www.rewardstyle.com
PHOTO BY CHELSEA LAUREN/GETTY IMAGES
SEARCH VS. DISCOVERY
Are you working to help your clients, patrons, customers
and colleagues find what they already know what they
want? Or teaching and encouraging them to find
something they didn’t know they needed?SETH GOLDIN
Source: http://sethgodin.typepad.com/seths_blog/2014/04/search-vs-discovery.html
SEARCH
IS THE ACTION
OF KNOWING
WHAT YOU WANT
AND QUESTING
UNTIL YOU
ULTIMATELY
FIND IT.
DISCOVERY
HAPPENS WHEN
THE UNIVERSE HELPS YOU
ENCOUNTER SOMETHING
YOU DIDN’T EVEN KNOW
YOU WERE LOOKING FOR.
HOW HAS SEARCH CHANGED LUXURY CONSUMER BEHAVIOUR?(17:00 - 17:20)
THE WAY THAT LUXURY CONSUMERS SHOP HAS BEEN FUNDAMENTALLY ALTERED BY THE RISE OF SEARCH AND SMARTPHONES.
BRADLEY FEHLER Growth Analyst Lyst
Bradley Fehler is the Growth Analyst at Lyst, where he looks for innovative ways to expand Lyst’s acquisition activity. Brad has over 5 years experience in search related roles with a dedicated focus on luxury fashion brands and retailers, helping to augment their search presence globally including international multi lingual search markets. His previous clients include NET-A-PORTER, Saint Laurent and Alexander McQueen.
www.lyst.com
ON AVERAGE
CONSUMERS EXPERIENCE
9 TOUCHPOINTS
BEFORE PURCHASING A
LUXURY PRODUCT
MCKINSEY
MORE SEARCHES
ARE PERFORMED ON
MOBILE THAN DESKTOP
IN THE USA
NATHALIE REMY Principal McKinsey & Company
Nathalie Remy co-leads McKinsey’s work for fashion and luxury-goods companies in Europe, the Middle East, and Africa, with a focus on brand and collections topics, as well as growth and international expansion.
Nathalie Remy focuses on growth strategy, international expansion, brand positioning, merchandising, and sales in the fashion and apparel industry. She has deep knowledge in the areas of product offerings and optimization of sales channels. She also develops commercial-transformation programs, retail modes, and formats.
www.mckinsey.com
ANDREW ROBERTSLuxury Reporter Bloomberg
Andrew Roberts is a reporter at Bloomberg News in Paris, where he leads coverage of European luxury-goods makers and French retailers. Since 2010, he has broken some of the biggest stories in fashion from Prada’s listing on the Hong Kong stock exchange to Natalie Massenet’s departure from Net-a-Porter Group.
He has also written for Bloomberg Businessweek, WWD, W magazine and the Associated Press. He was educated at the University of Oxford.
www.bloomberg.com
CAN ‘LUXURY’ CUSTOMER EXPERIENCES BE CREATED BY TECHNOLOGY?(17:20 - 18:00)
89% OF MARKETING BOSSES PREDICTED THAT CUSTOMER EXPERIENCE WOULD BE THEIR PRIMARY BASIS FOR COMPETITIVE DIFFERENTIATION BY 2017. (MY CUSTOMER)
CHRISTIAN BOYENS General Manager The Ritz Paris
Christian A. Boyens has served as the General Manager of the Ritz Paris since 2011. Previously he worked for internationally renowned hotels such as The Peninsula Beverly Hills, Hotel Casa Del Mar Santa Monica and the Kempinski Hotel Atlantic Hamburg. Mr. Boyens holds a Master’s Degree from Cornell University, Ithaca, New York.
www.ritzparis.com
TATIANA OHNYEVA Head of Client Relations Harrods
Having a strong admiration for luxury brands and fashion trends for many years, in 2007, Tatiana joined retail giant Harrods.
She is currently responsible for Portfolio Management and Development of the store’s top clients as well as overseeing Customer Communications and the Harrods Lifestyle Service, Beyond.
Her international background shaped her understanding of the global luxury retail market and helped to developed strategies that meet the customers’ high expectations.
www.harrods.com
Printed on Curious Matter Andina Grey 270g (cover) and Conqueror Wove Brilliant White 160g (inside pages) by:
www.arjowigginscreativepapers.com
thank you
MEMBERSHIP
All Keynote delegates in attendance
are entitled to a complimentary
one month Luxury Society
subscription. Please email:
PRESENTATIONS
Where we have copyright
permission, we will email you
today’s presentations
to download after the event.
FEEDBACK
We welcome your feedback.
Feel free to email us:
with any comments or suggestions.