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Transcript of GLOBAL BUSINESS WEBINARS Todays Virtual Learning Solution Charis Intercultural Training Corp. Tel....
GLOBAL BUSINESS WEBINARS Today’s Virtual Learning Solution
Charis Intercultural Training Corp.
www.chariscorp.com
Tel. +01 925.931.0555
2
Quick Tour – Charis Webinars
• Why Webinars?
• What is a Charis Webinar?
• Who, Where, When to Enroll?
• Webinars Global Team & Country Programs
• Availability Roadmap
• Price
• FAQ’s Is this Right for Us?
• Next steps
• Testimonials
3
Why Webinars?
• Because Organizations Benefit– Support Global Operations
• Intercultural training is needed for global teams (especially for Asia, experiencing highest staffing growth)
– Cost• Eliminate travel costs and travel time for instructors and
participants, lowering barriers to access training
– Flexibility• Accommodate multiple time zones and locations, virtually
– Results• Blended learning increases performance (according to
many studies) and e-learning is on the critical path for training and development
4
Why Webinars?
• Because Employees Benefit– Save Time, Save Money
• Short, frequent, accessible modules of training fit busy employee schedules. No travel expenses incurred.
– Business Priorities• Synthesis of well-tested business information, delivered
by a team of 2 international business experts (local country + global management consultants), to focus employees on successful strategies to do their job.
– Global Classmates• Engaged discussions, activities, polls, and chats with
virtual coworkers provide insights to local perspectives, challenges, and opportunities.
– Follow Up• Access expert instructor and materials after the webinar.
5
What is a Charis Webinar?
• Key Components– Synchronous WEB-semINAR
• Using your webconferencing platform, (WebEx, LiveMeeting,
GoToWebinar) Charis trainers and attendees log in to a live scheduled meeting.
• They see the presentation on their computer screens. They hear and may speak through a telephone or VoIP line.
– Presenter + Attendees• Charis presenters engage learners through slides,
whiteboard and polling exercises, engaging questions and chat.
• Attendees listen, comment, vote, discuss, create topics, brainstorm, give feedback, and download material.
– Blended Learning Options• Independent asynchronous work, such as a pre-test and
pre-reading, plus the live Webinar, are available.
• Post work includes access to resources on Charis’ website and follow-up coaching.
6
Who should enroll?
• All employees, individuals and groups via:– Open enrollment, or
– Intact Global Teams
• With access to a computer, internet, phone
• Especially useful when teams are dispersed
• Internal– Schedule dates for your company, any time zone, using your internal
web-conferencing platform
– Attend from office / home / hotel / conference room
When and Where?
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• Trust – How to make trust the performance multiplier, with the C-I-C plan and keys to building “swift trust” in your team.
• Global Mindset – Understand 3 dimensions of culture affecting team “insider-ness”, roles and accountability, and procedures, with examples from 3 countries.
• Communication – Gain strategies for reaching agreement, clarifying, giving and getting feedback across significantly different styles.
• Virtual Meetings – Learn best practices for increasing participation and effectiveness in global teleconference and webconference meetings.
• Information Flow – Set team norms for structuring presentations, email, and overcoming frequent misunderstandings.
• From Conflict to Collaboration – Identify styles of approaching conflict, tools in a multicultural setting, and moving your team to collaboration
• Conclusion – Downloads, checklists, and additional team tools
Time180 Minutes
Success in Global Teams *Available in Chinese or English
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• Country Briefing – Introduction, Objectives and Agenda. Country “must-know” facts as context to understanding the people and business environment.
• Building Relationships - Learn 3 core values in the culture that contribute to relationship-building, trust, and respect; with application to building virtual and face-to-face relationships. Q&A.
• Communication Style – Identify 5 characteristics of verbal and nonverbal communication style of the culture, and learn specific ways that differences can be bridged and similarities can be maximized.
• Reaching Understanding - Discover ways that the culture reaches agreement, handles disagreement, and provides feedback.
• Cyber-Communication - Identify best strategies for teleconferences and email communication with the culture (specific do’s and don’ts). Q&A.
• Conclusion – Key points summary; transition to Part 2.
Time
10 Minutes
20 Minutes
20 Minutes
20 Minutes
15 Minutes
5 Minutes
Total90 Minutes
Working with: China, India, Russia, Japan, Poland, etc.…”
Part 1 Building Relationships and Communication
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• Business Context – Current events, issues that impact business and management (staffing, resources, markets, etc.) in this country.
• Business Protocol – At work and after hours: introductions/ names & titles, business cards, seating, greetings, invitations.
• Dynamics of Meetings – Discover dynamics of typical meetings in the culture, including purpose, timing, agendas, flow, participation and environment.
• Decision- Making Style – Learn key characteristics of the approach to problem solving, and the decision making process. Discuss how to influence, and gain commitment. Q&A.
• Managing and Motivating – Identify ways that the culture interprets and reacts to management style; change, motivation, conflict, and work/life balance. Q&A.
• Conclusion – Key points summary.
Time
15 Minutes
15 Minutes
20 Minutes
20 Minutes
5 Minutes
Total
90 Minutes
15 Minutes
“Working with…” Webinar Contents Part 2 Business and Management
10
Availability Roadmap
Upon Request
• Working with Russia
• Working with Poland
• Working with Romania
• Working with Brazil
•Working with Vietnam
•Working with Israel
• Working with Malaysia
Available Now
• Success in Global Teams (in English or Chinese)
• Managing Virtual Teams in India
• Building China-US Teamwork (in Putonghua)
• Working with China I - First Steps to Success
• Working with China II - Managing for Success
• Working with China III - Managing China’s 80’s Generation
• Working with the USA (in English or Chinese)
• Working with Japan
• Working in a Multicultural Virtual Organization
• What is Trust? Building Trust Across Cultures
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$ £ ¥ € Price and Payment Options
• Pricing for Corporate Groups– $1,800 for up to 25 persons in a 90-minute webinar
• $3,500 for up to 25 persons in a three-hour webinar (e.g., Working with China I and II)
• Enrollment includes download materials from Charis website
• Payment online with credit card, PayPal, or via Purchase Order and Invoice
• Potential savings to the organization are great!
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Is this Right for Us? FAQ’s
• Now that you’ve taken the Quick Tour, you may be asking:
– Can Charis webinars be customized? – Yes. Groups can substitute a module for a customized topic, such as Interviewing. Success in Global Teams includes portions on 3 countries of your selection.
– What are the distinguishing features of Charis webinars? • Up-to-date international business and management info for dynamic markets
• Synthesized “must know” content, the “gold nuggets” from our full-day programs
• Expert team-presenters, Touchnology-certified to get high engagement
– What delivery languages are available? Chinese and English
– What companies have attended Charis webinars? Intel, Cisco Systems, PTC, Informatica, Pepperdine University, Sony, LSI, Xilinx, Sun Microsystems, Sandia National Labs, Wells Fargo, NetApp, and more.
– What are the results? Participants consistently say the discussions during the webinars enable the transfer of knowledge to real work situations.
13
Next Steps
• Gauge your org’s readiness• Receptivity to webinars as eLearning
• Assess priority topics, teams’ needs, volume, scheduling
• Identify in-house web-conferencing capability
• Contact Charis• Discuss your needs and customization with:
Marian Stetson-Rodriguez at Charis Intercultural Training
Tel. 925-931-0555 or [email protected]
• Roll out internal marketing
• Delivery Start: This quarter
• Measure, improve, succeed!
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www.chariscorp.com
$ RM £ ¥ €$ RM £ ¥ €
Spasibo
Thank you
Xie xie
Gracias
“This Working with China webinar was a great session. I have been traveling to China for business since 17 years, and I still found this session very interesting. One thing I learned was the signification of “Basically things are going well” … this was exactly a situation I got in an account in China with our local team 2 months ago. Thanks again for the very informative session.”
Francois Lamy, Director Product Management PTC Europe
Attendees Say…