METRIC DRIVEN SOLUTIONS FOR MANAGING

EMPLOYEES WORKING FROM HOME

PREPARED BY :

PRODUCTIVITY &

ENGAGEMENT MONITORING

EFFECTIVELY

TRANSITIONING TO A

REMOTE WORKFORCE

Before the Coronavirus outbreak, there were many reasonswhy employees worked from home. For some, it's aboutremoving distractions and finishing work. For others, theysimply live too far away. For some, it's about maintaining awork-life balance, and sometimes it's outside influencesthat affect the whole company, including weather, naturaldisasters, loss of power, or even contagious illness. Prior to March 2020, a full third of companies allowed someemployees to work from home, with up to 25% ofAmericans telecommuting at least once a week (1). Withtechnologies such as cloud-based applications, videoconferencing, VoIP calling, and others in play, remoteemployees are fully enabled to get their job done, no matterwhere they are. Because of the prevalence of employees working fromhome, we have insights into the pros and cons that faceremote workers and their organizations. These insights are crucial when most companies havesuddenly moved to an almost entirely remote workforce. Allowing employees to work remotely obviously offersbenefits such as health and safety during times of nationalemergencies. However, traditionally, for some employees,remote work has provided improved employee satisfaction,reduced attrition, increased productivity, and decreasedunscheduled absences. For the company, it offers a greatlyexpanded pool of potential talent and less overhead costs.

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A NEW APPROACH TO MANAGING

Managing a remote team also comes with it'sown set of challenges. While there are variousissues bosses have stated as the reason theydon’t like having employees work from home, itoften boils down to a couple of simple facts:they want to know that their employees areworking and that they're doing OK. In a traditional office environment, it’s easy towalk by an employee’s desk and gauge attitudeand productivity. It’s obviously not as easywhen someone is miles away.

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WHO'S THRIVING &

WHO'S STRUGGLING?

Even with all of these benefits, there aresome challenges. Generally, employees whowork from the office are blending home andwork – they check personal email, tend tokids, use social media sites, make personalplans, pay bills online, etc. It should beexpected that an employee working remotelyis going to blend home and work life. While this can lead to a wonderful work-lifebalance for some, it may not turn out thisway for others.

Self-motivatedSelf-directedSelf-disciplined

While some employees thrive in a remoteenvironment, showing increased levels ofproductivity and job satisfaction, others donot. Employees who thrive in a remoteworkplace are;

Additionally, some employees find theisolation from their colleagues verychallenging. The lack of direct personalinteraction can have consequences onmood, morale, and job engagement.

THE CHALLENGE OF GAUGING

PRODUCTIVITY

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Metrics Based Management Measuring productivity based on results requires quantifiable metrics, which can bechallenging for businesses to define. Just because an employee is connected to the office by aVPN doesn’t mean they’re working. And it also doesn’t necessarily mean they’re not. In jobfunctions like a call center representative, a simple metric of calls per hour can be used.However, when you have employees with varying responsibilities, creating metrics for eachperson will be required, with some degree of frequent revision. Keep in mind that meeting a defined goal doesn’t necessarily equate to productivity. If goalsare set too low, an employee accomplishing the desired result may not be working at fullcapacity. Additionally, if a goal is set too high, an employee missing a target may be wronglyinterpreted as  "they're not working hard enough."

Application-Specific Activity Applications like SalesForce have their own built-in auditing of activity, giving managementinsight into whether or not work is being done. While this will provide a documented trail ofactivity, it’s important to note it is limited to the use of a single application. It would be quite alaborious task to manually correlate data from every application used to reconstruct anemployee’s day.

DATA DRIVEN

MANAGEMENTIS IT TELLING THE WHOLE

STORY?

Holistic ViewAn employee can’t be measured on a single activity oraction. They need to be measured on the entirety of theirwork. Depending on the job function, an employee’s day ismade up of a mixture of corporate, local and internet-basedapplications, internet-based data and resources, email, chat,and even social media. To effectively measure productivity,you need to be watching each activity individually, as well astheir summation, to determine an employee’s productivity. Individuals & Their GroupsAdditionally, measuring one employee against a peer groupprovides perspective as to whether they are spending toolittle, just enough, or too much time performing an activity.Viewing the productivity of a group allows you to identifythe best practices of your top producers, creating abenchmark of efficiency standards. Cross group comparisoncan also help identify employees requiring additionaltraining. Being Proactive Not ReactiveLastly, measurement should be done using a proactivemethodology where standards are defined, and a properreview of activity can be done quickly and efficiently.Employees are the lifeblood of every organization, so it's theresponsibility of executive management to proactivelyaddress the new issues surrounding a remote workforce,including data-driven visibility into employee activity,productivity, levels of engagement, and employeesatisfaction.

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Decreased productivity

Social withdrawal

Attendance problems

Negativity

Lack of initiative to improve

The Danger Of DisengagementWithout visibility into a remote employee'sbehavior, it may be challenging to determinetheir level of engagement. According to HRspecialists CBR, five warning signs ofdisengagement are;

1.

2.

3.

4.

5.

When workers are remote, it's often difficult toobserve the actual levels of productive activity,attitude changes, and social withdrawal fromcolleagues.

Visibility is KeyThe ability to see productivity drops is invaluable,whether it's disengagement, a training issue, orsomeone struggling to work in their new "workfrom home" environment. Additionally, the abilityto identify changes in attitude, early on, can keepa valued employee from leaving the company orstop the growth of a toxic team environment.Luckily technology can help.

THE ROI IMPACT OF TRANSITIONING

TO A REMOTE WORKFORCE

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20%

I N C R E A S E D S A L E S

21%

H I G H E R P R O F I T A B I L I T Y

EMPLOYEE ENGAGEMENT

PROFITABILITY PRODUCTIVITY

59%

L O W E R E M P L O Y E E T U R N O V E R

THE IMPACT OF ENGAGEMENT

The impact of moving from lowengagement to high engagement

GALLUP'S STATE OF THE AMERICAN

WORKPLACE REPORT

ADVANCED MONITORING FOR

EMPLOYEES WORKING FROM HOME

PRODUCTIVITY & ENGAGEMENT METRICS

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USER ACTIVITY MONITORING & ANALYTICSVeriato provides user activity monitoring and analytics solutions used by tens of thousands ofbusinesses to measure employee productivity with incredible levels of detail. The softwareprovides productivity metrics and the specific activity behind those metrics. This empowersbusinesses with the visibility and context necessary to identify employee productivity issuesand address them rapidly. REMOTE DEPLOYMENTVeriato can be deployed to all PCs, Macs, and Android devices on your network. The Veriatosoftware agent is deployed from a centralized management console to computers in the officeor at remote locations (home offices). Veriato has the option to be deployed silently so thatend-users don't know they're being monitored. This is an important feature for somecompanies when monitoring is used as a security tool or for investigations. SEE EXACTLY WHAT EMPLOYEES ARE SPENDING THEIR TIME ONRunning on the employee’s computer, Veriato has the ability to analyze and record all on-screen activity. Although Veriato can monitor all computer activity, you have control over whatwill or will not be monitored. Veriato aggregates the employee activity data and providesseveral ways to review the information. The activity can be reviewed at a company ordepartment level, and you also have the ability to drill down into the details, based on a specificuser, activity type, or through a keyword search. Veriato presents the data in easy to viewreports and within the Veriato dashboard, making it quick and efficient to see exactly what yourremote employees are doing on a daily basis.

PRODUCTIVITY METRICS AT A GLANCE

The Veriato dashboard lets you quickly see daily and weekly metrics. Below you'll see a weeklyview showing who's productive, who's not, and the people that are barely using theircomputer. Not only can you see what an individual is doing, but you can also see how they'redoing in relation to their peers.

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Drill down and seeby daily or by theminute details onany individual inyour company. Seehow many minutesthey were active in each applicationduring designatedwork hours.

Veriato Vision Screenshots

REACTING QUICKLYTO DROPPING PRODUCTIVITY &

EMPLOYEE DISENGAGEMENT

Isolation from peersLack of communicationLack of self-discipline/self-direction/self-motivation ina remote work environmentManagers inexperienced at supervising remote teams

PsycholinguisticsVeriato analyzes written language in emails and can detectchanges in employee sentiment. Veriato's artificialintelligence (AI) specifically looks for signs of employeedisengagement. Veriato will send an alert when it identifiesa significant change in an employee's sentiment. The Power of Early InterventionChange in sentiment along with a drop in productivity arecritical warning signs of disengagement from the company.This information allows management to take correctiveaction early on. By understanding and addressing theemployee's issues, it's much more likely that a valuedemployee can be kept from leaving the company.Additionally stopping disengagement in the beginning, canhead off the spread of a toxic attitude that could infect anentire team. Determining the Cause of DisengagementUnder normal circumstances a highly engaged employee isusually highly productive. However, the coronavirus hasturned everyone's world upside down. Identifying thosethat are struggling in this new environment is criticalduring this transition period and will remain important asmore companies move to a remote or hybrid workforce.Issues include;

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REMOTE DEPLOYMENTVeriato can be deployed on any PCs, Macs and Android devices on your network. The agent canbe deployed from a centralized management console, to all computers whether they're in theoffice or at remote locations (home offices). Veriato has cloud and on premise solutions tomeet the requirements of companies of every size, from SMBs to large enterprises. GRANULAR CONTROLAlthough Veriato can record anything or everything that happens on an employees' computer,you have control over exactly what will be monitored. For instance, you could monitor just theapplications an employee uses but not which websites that they visit. Additionally you candefine groups and assign different monitoring policies to different departments or evenindividuals.

Application usage timeWebsites visited & time spentEmailLog-on, Log-off & active time detailsPsycholinguistics (employee sentiment/attitude)Uploads & DownloadsInappropriate language (bullying, violence, data theft etc.)Unusual behaviorand more...

CHOOSE WHAT TO MONITOR BY INDIVIDUAL,

GROUP & ACTIVITY TYPE

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Total Time: This is the amount of time an application was open

Focus Time: This is time the application was in the foreground, in front of all other applications

Active Time: This is the time the user interacted with an application via keyboard & mouse

Veriato records application usage as a key part of your productivity measurement arsenal. Asshown in the figure below, for every application utilized by an employee, Veriato tracks threeusage metrics:

TOTAL TIME VS . ACTIVE TIME

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With Veriato, you can also review the Total, Focus and Active Time metrics for email, chat andInternet usage. This detail provides context and a true picture of productivity and engagementby remote employees. That’s why Veriato provides the ability to not only review the data, butthe powerful drill-down capability to review the specific events making up that activity.

SCREENSHOT RECORDING

Veriato solutions also give you the option torecord screenshots. Screenshots can becontinually recorded or only activated whenadditional context, or even evidence ofwrongdoing is needed. Screenshot videos can beinvaluable when fighting a wrongful terminationcase or when taking legal action related to datatheft or other related Insider Threats.

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Contact Us

sales@veriato.comSALES@VERIATO.COM HQ4440 PGA BoulevardPalm Beach Gardens, FL 33410

772-770-5670 EMEA14 Commercial WayWoking, SurreyGU21 6ET, United Kingdom

+44 (0) 1483 662888

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ABOUT VERIATO 'S

SOLUTIONS FOR

MONITORING REMOTE

EMPLOYEES

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