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HIGHLY EFFECTIVE COMMUNICATION TOOLS

Skill, Train and Develop your communication abilities, all the time ICSPS

Giving Feedback Skills(Performance & Appraisal Management)

If you don't get

feedback from your

performers and your

audience, you're

going to be working

in a vacuum. Peter Maxwell

Davies

Outcomes1.Give feedback to others (supervisors (managers), peers and subordinates (reportees)

in a proactive and effective way

2.Receive feedback from others, judge its validity and make decisions about what to dowith the feedback

3.Use feedback skills to improve relationships and employee relations4.Giving feedback for better and effective engagements professionally and personally5.Giving feedback to enable productivity and performance over the short and long term

Opportunity

Feedback is an essential part of effective performance. It helps individuals understan

the organizations goals and gives them clear guidance on how to improve or better the

performance. Performance feedback is more strongly and consistently related t

achievement than any other performance indicator. Giving feedback and keeping

consistent should be regardless of the level of performance. Feedback is not only fo

them who do not meet the standards but for everyone whether they or do not.

Feedback improves an individuals confidence, self-awareness and enthusiasm foperformance. Effective feedback mechanism during the probation and the first year ca

aid the transition to higher levels of performance and may support employee retention.

Individuals who engage with feedback enhance learning and improve their overa

performance. Feedback as effective communication is a mutual process betwee

employers and employees. It affirms the pulse of the organization. In most organization

employee feedback is a scientific process. It is done at various levels, befor

implementing a new policy or announcing changes. Many consider employee feedbac

as a diagnosis of an organization.

GIVING FEEDBACK

Performance Management

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Personal and

professional

integrity

Skill, Train and Develop your communication abilities, all the time ICSPS

Giving Feedback Skills (Performance & Appraisal

Management) affect the way performance is developed and

managed in an organization

The importance of feedback in high performance cultures is

paramount. Organizations and cultures are continually

striving for improvement. Continuous and positive

improvement requires continuous and regular feedback -

candid, timely, honest and constructive. For the employee

this means regular conversations with the supervisor about

Progress toward individual goals (aligned with the unitsand business goals)

Success demonstrating core competencies (e.g.,teamwork, leadership, communication etc.)

Development of skills and knowledge relevant to thespecific job responsibilities

This workshop is designed to provide individuals with the

skills and confidence to both give and receive feedback

effectively to and from others in the organization (e.g. boss,

peers, and reportees). During the module the delegates will

be expected to give and receive feedback from each other.

The Giving Feedback workshop is facilitated as a two or

three-day, facilitator-led program where participants will

learn:

What is feedback? Personal experiences Giving feedback - what to do? Giving feedback - how to do it? Receiving feedback What to do when it goes wrong Feedback practise Action planning

This workshop also includes the following tools:

A comprehensive guidebook Forms to aid Feedback Processes

RESPONSIBILTIES OF A GOOD APPRAISER

PROGRAM FAST FACTS

Duration 2 or 3 Days

Program Levels Basic / Intermediate / Advanced

Prerequisite None

Pre-work None

Delivery Method Group / Live Instructor led

Give your team members the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next

competitive level.

For more information about ICSPS Telephone Skills (Sales & Service) workshop, contact your ICSPS client partner or call +91

8860572535 to be put in touch with someone in your local area who can help you organize a day with ICSPS.

PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE

Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS

Web: www.icspsindia.com | Email: info@icspsindia.com | Phone: +91-8860572535

Objective, can

overlook

personal

biases

Investigative and finds

out the real potential