Giving and Receiving Feedback. Aim of session : To give the Manager the basic skills and knowledge...

Giving and Receiving Feedback

Giving and Receiving Giving and Receiving FeedbackFeedback

Aim of session:

To give the Manager the basic skills and knowledge to give and receive feedback in the workplace.


Learning Outcomes:

At the end of this session the student will be able to:

Understand the nature and importance of feedback

Use feedback to check the effectiveness of communication


Learning outcomes (cont.)Use feedback to improve the performance

of othersUse feedback to motivate individualsInvite and accept feedback to improve own

performance


Feedback is:An ongoing, continuous processA key management toolAimed at an individual or a team, to inform

them about the effect of their actions, and to improve performance

Done well, a motivator


Positive vs. Negative Feedback:


Positive Feedback:Focuses on issuesLooks to the futureLooks for joint solutions to problemsMakes specific commentsDeals with particular situationsCommunication style is friendly, open


Negative Feedback:Focuses on the personHarks back to the pastAllocates blameMakes generalisationsUses words such as “always” or “never”Communication style is aggressive/hostile


Receiving Feedback:A valuable experienceSeek it actively – from line manager, peers,

your team Consider carefully what has been said, ask

for specific information if not givenDo not be defensive, get offended/upset


Receiving Feedback (cont):Search for opportunities when you are

trying something new to receive feedback – either on your own performance, effect of something new on the team, etc.

Act promptly on feedback received to correct. Ask for help if necessary.


Case study Presentation by Students


Summary:Positive feedback is a valuable experience.

It can assist us to improve future performance and act as a motivational tool. It strengthens the working relationship.

Negative feedback (destructive criticism) is de-motivational and creates difficulties in future working relationships


Evaluate experience

Giving and Receiving Feedback. Aim of session : To give the Manager the basic skills and knowledge...

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