Giving and Receiving Feedback ACTDET Literacy and Numeracy

Dr Janet SmithAssociate ProfessorThe Education Institute, University of CanberraMay, 2012Giving and Receiving FeedbackACT Education and Training DirectorateLeadership ConferenceRonald HeifetzIf leading were all about giving people good news, it would be easy

Leader To Leader Journal, Leading with an Open Heart, No.26, Fall 2002

Meg WheatleyRelationships are all there is. Turning to One Another, 2009:23

Some Questions . . . How do you mostly feel about giving Feedback? How do you mostly feel about receiving Feedback?What is your greatest fear about giving corrective feedback to others? What skills do you feel you need to learn to do a better job at giving feedback?

Susan ScottWhile no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life any single conversation can.Fierce Conversations, 2004:xix

Fierce Conversations ModelPreparation

1Name the issue.2 Select a specific example that illustrates the behavior or situation you want to change.3 Describe your emotions around this issue.4 Clarify why this is important what is at stake to gain or lose for you, for others, for the team or organization.5 Identify your contribution(s) to this issue (if any).6 Indicate your wish to resolve the issue.7 Invite your partner to respond.

Fierce Conversations ModelInteraction8 Inquire into your partners views. Use paraphrasing and perception check. Dig for full understanding; dont be satisfied on the surface. Make sure your partner knows that you fully understand and acknowledge his/her position and interests.Resolution9 What was learned? Where are we now? What is needed for resolution? What was left unsaid that needs saying? Have we moved? What is our new understanding? How can we move forward from here, given this new understanding?Make a new agreement and have a method to hold each other accountable for it.Susan Scott, Fierce Conversations, 2004:254