Girard - ICKE 2011 - Guiding Organizations into the Future

www.sagology.com [email protected] 1

John P. Girard, Ph.D. [email protected]

Guiding Organiza7ons into the Future

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Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.

Link for slides and paper: www.sagology.com/605

It is all about People!


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Sagology is dedicated to connec%ng people with people to facilitate collabora%on, learning, and knowledge sharing through keynotes, workshops, and consul7ng.

sagology [sāj-‐ol-‐uh-‐jee] -‐noun 1.  the study of organiza%onal wisdom in all its forms, esp. with reference to

technology, leadership, culture, process, and measurement 2.  the study of one venerated for experience, judgment, and wisdom. Origin: 2008; Canadian English, from Middle English sage + -‐ology. Sage [Middle English, from Old French, from Vulgar La7n *sapius, from La7n sapere, to be wise; see sep-‐ in Indo-‐European roots.] -‐ology [Middle English -‐logie, from Old French, from La7n -‐logia, from Greek -‐logiā (from logos, word, speech; see leg-‐ in Indo-‐

European roots) and from -‐logos, one who deals with (from legein, to speak; see leg-‐ in Indo-‐European roots).]

Pre-‐conference Workshop DVD


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Knowledge Sharing – Nothing New?


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Knowledge Management is the creation, transfer, and exchange of organizational knowledge to achieve a [competitive] advantage.

A New View of KM


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LeadershipMeasurement

Process

Tech

nolo

gy Culture



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Pufng our Task in Context

More ques7ons than answers! Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.

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Empowering Knowledge Workers

Chapter 8: Produc7vity Through People

1982


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Success demands we consider the South African View A lijle TLC goes a long way!


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Leadership

• Transparency

• Vision and example

• Resources (including time) Technology

• Help or hinder

• Ease of access

• Tending toward free

Culture

• Need to Share vs Need to Know

• Privacy

• Content Creators and Joiners


Process

Tech

nolo

gy Culture

TLC: Technology


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“A social trend in which people use technologies to get the things they need from each other, rather than from tradi7onal ins7tu7ons like corpora7ons.” groundswell.forrester.com

CompuServe

The Social Technographics™ Ladder


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Inac%ves neither create nor consume social content of any kind

Spectators consume social content including blogs, user-‐generated video, podcasts, forums, or reviews

Joiners connect in social networks like MySpace and Facebook

Collectors organize content for themselves or others using RSS feeds, tags, and vo7ng sites like Digg.com

Cri%cs respond to content from others. They post reviews, comment on blogs, par7cipate in forums, and edit wiki ar7cles.

Creators make social content go. They write blogs or upload video, music, or text.

Creators

Cri%cs

Collectors

Joiners

Spectators

Inac%ves


The Social Technographics™ Ladder


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Cri%cs

Collectors

Joiners

Spectators

Inac%ves

US 55+ 12% 28% 12% 26% 64% 30%

US 18-‐24 46% 50% 38% 85% 89% 3%

US 35-‐44 23% 34% 20% 54% 73% 17%

2010 24% 37% 21% 51% 73% 18%

2007 18% 25% 12% 25% 48% 44%

US Adults


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The Internet Big Picture

hjp://www.internetworldstats.com/stats.htm


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http://www.globalwebindex.net Leading Organiza:ons into the Future © 2011, John P. Girard, Ph.D.

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South African Data Coming Soon

http://www.globalwebindex.net


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Africa Internet Usage – March 2011

hjp://www.internetworldstats.com/stats1.htm

South Africa: 6,800,000 Internet users Dec/10, 13.9% of the

population, per WWW. 4,095,280 Facebook users on June 30/11, 8.4% penetration rate.

hjp://www.internetworldstats.com/africa.htm#za


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Why Majers

> 800 million ac7ve users

> 400 million login daily

>350 million ac7ve mobile

users

130 friends is average

2 billion posts are liked per

day

250 million photos up per

day

Average user connected to 80 pages

75% of users outside USA



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According to Facebook

Personal or Organiza7onal

�  4,123,980 Facebook users live in South Africa (age 18 or older)

�  2,064,220 Facebook users live in Johannesburg (age 18 and older)

�  59,100 users live in East London


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Word Bank ICT: 1995 vs 2009

hjp://info.worldbank.org/etools/kam2/KAM_page7.asp

New Technology


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The Newest always is Best …

The Right Technology


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History of KM: Leadership


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Michael Polanyi

1950s

Aristotle

c. 350 BC

Classification of

Knowledge

Aristotle

1990s

Carla O’Dell Sir Francis Bacon

17th Century 2000s


TLC: Leadership


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Including Ray Downey, Special Operations Command lost 95 men that day – totaling 1,600 years of experience. (emphasis added)

Open Leadership

Respect that your customers and employees have

power.

Share constantly to build trust.

Nurture curiosity and humility.

Hold openness accountable. Forgive failure.

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http://www.charleneli.com/resources/new-‐rules/

Openness Audit 27


http://www.slideshare.net/charleneli/openness-‐audit

TLC: Culture 28


Tribal Leadership


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Twijer Revolu7on


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See Sonia Ben Jaafer: www.slideshare.net/KMMiddleEast


The Genera7on Game 31


Genera7on Z


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Are we ready for them?


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Cultural Dimensions: Collec7vism

0

1

2

3

4

5

6 Canada

USA

England

Australia

South Africa (W)

South Africa (B)

Japan

Singapore

Collec7vism Prac7ce Collec7vism Value


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Cultural Dimensions: Power Distance

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1

2

3

4

5

6 Canada

USA

England

Australia

South Africa (W)

South Africa (B)

Japan

Singapore

Power Distance Prac7ce Power Distance Value


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www.strategy-‐business.com/ar7cle/11404


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Exchange and Transfer of Knowledge

Socializ

ation Externalization

Interna

lization C

ombination

TACIT

EXPLIC

IT

EXPLICIT

TACIT


Process

Tech

nolo

gy Culture

The impact of not . . . sharing


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http://www.youtube.com/watch?v=lH39xjXaLW8

According to Computer Associates . . .

Knowledge Management

Information Management

Data Management

Artificial Intelligence

Expertise Locator

Records Management

Document Management

Database Management

Data Warehouse

Data Integration

Virtual Collaboration

Group Ware

Taxonomies

Ontologies

Enterprise Portal

Content Management

After Action Review

Forms Management

Search Engine

Web Portal

Storytelling

Subject Classification

Communities of

Practice

* Developed by Denise Charbonneau (TBS) and Dr. John Girard

Interrela7onship of DM, IM, KM* 40



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Are You Ready?

hjp://socialnomics.net/


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A word on incen7ves

hjp://www.youtube.com/watch?v=GEHilEXW_wY



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John P. Girard, Ph.D. [email protected] www.sagology.com

Guiding Organiza7ons into the Future

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Girard - ICKE 2011 - Guiding Organizations into the Future

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