Gia sư sư phạm

Test 01

Listening Test

In the Listening Test, you will be asked to demonstrate how vvell you understand spoken

English. The entire Listening Test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your ansvvers on the

separate ansvver sheet. Do not write your answers in your test book.

PartlDirections: For each quesiton in this part, you will hear four statements about a picture

in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on

your ansvver sheet and mark your ansvver. The statements will not be printed in your test book and will be spoken only one time.Look at the example item below.

Example

Statement (B), “The man is vvorking at the desk,” is the best description of the picture, so you should select ansvver (B) and mark it on your ansvver sheet.

16 TNT TOEIC Actual tests

PartliDirections: You wilỉ hear a questỉon or statement and three responses spoken in Engíish. They wỉll not be printed ỉn your test book and wilỉ be spoken onỉy one tỉme Seỉect the

best response to thẻ questĩon or statement and mark the ỉetter (A), (B), òr (C) on your answer sheet.

Forexample,You wỉll hear; Where is the meeting room?

Vou wỉll also hear: (Aj To meet the nẹw dỉrector.

(B) lfs the tỉrst roorn on the rỉght.(C) Yes, ảt two o’clock.

The best response to the question, “VVhere is the meéting room?” is choice (B), “ lfs the

first room on the rỉght,” so (B) is thệ correct answer. You should mark answer (B) on yoụr answer sheet.

11. Mark your answer on your ansvver sheet. 26. Mark your ansvver on your ansvver sheet.

12. Mark your ansvver on your ansvver sheet. 27. Mark your ansvver on your answer sheet.

13. Mark your ansvver on your answer sheet. 28. Mark your answer on your ansvver sheet.

14. Mark your ansvver on your answer sheet. 29. Mark your answer on your ansvver sheet.

15. Mark your answer on your ansvver sheet. 30. Mark your ansvver on your answer sheet.

16. Mark your answer on your answer sheet. 31. Mark your ansvver on your answer sheet.

171 Mark your answer on your ansvver sheet. 32. Mark your ansvver on your answer sheet.

18. Mark your answer on your ansvver sheet. 33. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet. 34ắ Mark your answer on your answer sheet.

20. Mark your answer on your answer sheet. 35. Mark your answer on your answer sheet.


22. Mark your answer on your ansvver sheet. 37. Mark your answer orì your answer sheet.




22 TNT TOEỈC Actual tests

■ MKÊÊÊÊÊÊÊẵPartlllDirections: You will hear some conversations between two people. You will be asked to

ansvver three questions about what the speakers say in each conversation. Select the best

response to each question and mark the letter (A), (B), (C), or (D) on your ansvver sheẹt.

The conversations will not be printed in your test book and will be spoken ọnly one time.

41. Where are the speakers?

(A) In a coffee shop(B) In an office(C) In a market(D) In an apartment

42. Who did the man contact?

(A) A hotel manager(B) A ticket agent(C) A technician(D) A dentist

43. What will the vvoman most likely do next?

(A) Call an accountant(B) Purchase an appliance(C) Cancel an appointment(D) Plug in a heater

44. What does the man request?

(A) A bus ticket to Trenton(B) An outline of a report(C) An iníormation booklet(D) A ride to a coníerence

45. What will the speakers probạbly do tomorrovv?

(A) Put in some overtime hours(B) Discuss their presentations(C) Plan a business meeting(D) Book a table in a restaurant

46. Why is the woman taking the commuter train?

(A) Her car has a flat tire.(B) She lost her driver’s license.(C) Driving takes too long.(D) The bus is alvvays late.

S H E ^ 23

47. What does the woman ask about?

(A) A lost credit card(B) Some car repairs(C) A recent order(D) A new address

53. What does the man want to do?

(A) Book an airline ticket(B) Open a bartk account(C) Purchase car Insurance(D) Build a new house

48. What product are the speakers discussing? 54.

(A) Computer desks(B) Svvivel chairs(C) Conference tables(D) Coffee makers

49. What does the man offer to do? 55.

(A) Consult another division(B) Increase the salary(C) Verity the phone rtumber(D) Reserve a hotel room

What is the problem?

(A) The ATM is out of Service.(B) The account has been closed.(C) An employee is away,(D) The fire alarm is not vvorking.

What does the woman suggest the man do?

(A) Phone the main branch(B) Come back next week(C) Cancel the meeting(D) Set up an appointment

50. What are the speakers discussing?

(A) A charity event(B) A traffic accident(C) A conterence schedule(D) A quarterly report

51. What might be a problem?

(A) The bad vveather(B) The long distance(C) The broken fax machine(D) The billing error

52. According to the woman, what will happen on Saturday?

(A) A new hospital will open.(B) The summer vacation will start.(C) The employees will work overtime.(D) A pro bowler will attend the event.

56. What is the woman looking for?

(A) Memos(B) Manuals(C) Invoices(D) Résumés

57. Who is Mr. Murphy probably meeting now?

(A) Division managers(B) A new sales team(C) Job applicants(D) A Client

58. What does the man offer to do?

(A) Schedule some appointments(B) Locate some tiles(C) Book a tlight(D) Email some reports



(A) A movie(B) A news story(C) A schedule change(D) Car problems

60. Who called the vvoman last night?

(A) A police officer(B) An important executive(C) A dental assistant(D) A contractor

61. What will the vvoman probably do this atternoon?

(A) Leave for a conference(B) Go to a job interview(C) Move into a new house(D) Have her car repaired

65. What is the speakers’ company opening soon?

(A) A branch office(B) An exhibition hall(C) A restaurant(D) A calị center

66. How far ahead of schedule is the project?

(A) Three days(B) Two vveeks(C) A month(D) Two months

67. According to the woman, what needs to be done in the future?

(A) Computer installation(B) Interior painting(C) Radio advertisements(D) A training orientation

62. Where is this conversation most likely taking place?

(A) A travel agency(B) A publishing company(C) A mortgage company(D) A public library


(A) The details of a trip(B) The nevvspaper headlines(C) The bargains in a store(D) The plans for a vvorkshop

63. What does the vvoman give the man?

(A) A billing statement(B) An application(C) A telephone book(D) A rental contract

69. What does the man suggest?

(A) Renting tables and chairs(B) Rescheduling an appointment(C) Changing the meeting room(D) Repairing the copier

64. What does the vvoman suggest that the man do?

(A) Send a form in the mail(B) Pay Online vía cređit card(C) Revievv their vvebsite(D) Visit another company

70. What does the vvoman ask for?

(A) A subvvay map(B) A registration form(C) A fax number(D) A business address

Directions: You will hear some talks given by a single speaker. You will be asked to answer

three questrons about what the speaker says in each talk. Select the best response to

each question and mark the letter (A), (B), (C), or (D) on your ansvver sheet. The taíks will not

be printecỊỊn your test book and will be spoken only one time.

71. What does Markey’s sell?

(A) Electronics(B) Plants(C) Automobiles(D) Books

72. When will Markey’s close?

(A) In 15 minutes(B) In 30 minutes(C) In 1 hour(D) In 2 hours

73. VVhere can the special display be found?

(A) Near the store entrance(B) Next to the elevator(C) On the top íloor(D) In the parking garage

74. Why is the speaker calling Mr. Davidson?

(A) To advertise his services(B) To check a delivery address(C) To contirm some scheduled work(D) To request some changes to a plan

75. VVhere does the speaker most likely work?

(A) At a bicycle store(B) At a gardening Service(C) At a shipping company(D) At a real estate agency

76. When will the speaker visit Mr. Davidson?

(A) At 8 AM(B) At 10 AM(C) At 2 PM(D) At 4 PM


Ti. What is the purpose of the talk?

(A) To show appreciation for a prize(B) To vvelcome the new taculty(C) To explain a Computer program(D) To introduce the office staff

78. According to the talk, how long has the speaker vvorked at a uníversity?

(A) About two years(B) About four years(C) About six years(D) About eight years

79. Why does the speaker mention the Learning Foundation?

(A) It donated several textbooks.(B) It purchased cỉassroom items.(C) It provided funds for the project.(D) It gave an award to a student.

83. What is unusual about the currerìt vveather conditions?

(A) Heavy rain(B) High temperatures(C) Scattered shpwers(D) strong winds

84. What do officials at the vveather bureau advise?

(A) Remaining indoors(B) Conserving electricity(C) VVearing a thick coat(D) Saving vvater

When will the weather be better for outdoor activities?

(A) On Monday(B) On Tuesday(C) On VVednesdaỳ(D) On Thursday

85.

80. What is the purpose of the talk?

(A) To explain the hiring process(B) To present a staff member(C) To change a marketing plan(D) To create a new division

81. What Products does this company most likely seil?

(A) Automobile parts(B) Kitchen appliances(C) ChildrerVs clothing(D) Camping equipment

86. Where is the audience?

(A) In a ear tactory(B) In a folk village(C) In a historic home(D) At an art show

87. Who is Martin Drake?

(A) A tour guide(B) An art collector(C) An architect(D) A painter

82. According to the talk, what will Ms. Perez do for this company?

(A) Design new automobile parts(B) Open a European branch office(C) Draft its new Products manual(D) Help determine buyers’ preterences

88. What did William Hamilton do?

(A) He opened an art museum.(B) He was a school teacher.(C) He ran a travel agency.(D) He owned a shipping company.

89. Why is the speaker giving this talk?

(A) To introduce a sales representative(B) To explain the intervievv process(C) To announce some key policy changes(D) To revievv the results of a research study

90. What do the listeners have to do?

(A) Note impressions of each applicant(B) Fill out an application form(C) Provide details of a conterence(D) Attend a panel discussion

911 What will the listeners do tomorrow morning?

(A) VVelcome a íoreign Client(B) Change the business hours(C) Hire a new employee(D) Install some new computers

92. Where does the speaker work?

(A) At an insurance company(B) At a íitness Club(C) At a manuíacturing company(D) At a bank

93. Why does the caller need to talk to Ms. Brennan personally?

(A) To contirm some iníormation(B) To discuss membership benetits(C) To check an address(D) To issue an invoice

94. Why should Ms. Brennan call the speaker right away?

(A) An offer is about to expire.(B) An application form is missing.(C) A report is almost due.(D) An account will be closed.

95. When will some staff members leave for a convention?

(A) Tomorrow morning(B) Tomorrovv atternoon(C) The day after tomorrow(D) In a couple of weeks

96. What does the report say?

(A) Sales have increased.(B) A new office has been created.(C) An updated sales plan has been made.(D) The company has met its goals.

97. What do the listeners need to bring to the next meeting?

(A) Iníormatíon about a coníerence(B) The names of new employees(C) Ideas for increasing sales(D) Recent stock reports

98. What does the speaker hope to do?

(A) Obtain íunding for a project(B) Speak at a marketing conterence(C) Get a job in the sales division(D) Attend a research convention

99. What most likely is the speaker’s field of expertise?

(A) Fashion(B) Advertising(C) Engineering(D) Pharmaceuticals

100. What is the audience going to do nexl?

(A) Do an internet search(B) Intervíevv job applicants(C) Revievv some papers(D) Leave for a conterence


Test 01

Reading TestIn the Reading Test, you will read a variety of texts and answer several different types of

reading comprehension questions. The entire Reading Test wiH last 75 minutes. There are

three parts, and directions are given for each part. You are encouraged to ansvver as many

questions as possible within the time allowed

PartvDirections: A word or phrase is missing in each of the sentences beiow. Four answer

choices are given belovv each sentence. Select the best answer to complete the sentence.

Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. The digital camera we bought on the Internet did not come with a full set of.............., which means we will have toteach ourselves how to use it.

(A) directions(B) direct(C) directors(D) directly

104. Global Smart Car Manuíacturers recentlyLị|------- a|| its customers that it isdeveloping a car that is fuel-efficient and environmentally triendly.

(A) intormation(B) intormed(C) intormant(D) intorms

102. Pinnacle, In c ...............the same-daydelivery of flowers, plants, and gift baskets purchased on its vvebsite to its customers.

(A) expands(B) notices(C) affords(D) guarantees

103. to the instructions we receivedfrom our team leader, we must assign different tasks to each member of the team.

(A) Allovving(B) Not only(C) According(D) In fact

105. After John complained ábout how dissatistied he was with his long vvorkinghours, his manager arranged a --------— toa new department.

(A) transíer(B) renewal(C) reversal(D) delivery

106. As a n ---------— publishing company,we can provide n our writers with the benetits of individual attention and professional care.

(A) independence(B) independent(C) independently(D) independency


107. The director of the Human ResourcesDepartment will — r------- the names ofthe major contributors to the impressive results of the project.

(A) enclose(B) bargain(C) mean(D) announce

108. We have recently added a n ew -----------to our vvebsite which enables customers to send an email directly to one of our customer Service representatives.

(A) attention(B) charge(C) direction(D) teature

109. We are looking forward to having themayor of our City in ----------- at ourtundraising dinner tomorrow evening.

(A) attendance(B) attended(C) attend(D) attending

110. Have your passport...........— availablewhen we reach the front desk of the hotel because a staff member will ask to see it.

(A) correctly(B) readily(C) steadily(D) contently

111. Please note that none of these materialswill b e -----------in the printed matter forwhatever reason.

(A) publishỉng(B) published(C) publish(D) publication

112. Michelle is well known among hercolleagues for h e r-----------participationin team sports such as sottball and basketbalí.(A) popular(B) minor(C) enthusiastic(D) reliable

113. ——------wins the prize for best managerwill also have the opportunity to attend a week-long workshop for business leaders in London.

(A) Whom(B) Which(C) Whichever(D) Whoever

114. I have not traveled to work by train yet,but I think it will take---------- one hour ormaybe longer.

(A) about(B) withBịn(D)by

115. Because the response we’ve been------— from customers has beensatisíactory, we should have no problem selling all the machines we have in stock.

(A) receive(B) received(C) to receive(D) receiving

116ễ Employees were surprised that the boardappointed a new secretary in th e----------of the chairman and three other board members.

(A) absence(B) importance(C) agreement(D) insistence

117. After all of the books have been placed----------- back on the shelves, we willcheck to see if any are missing.

(A) neat(B) neatness(C) neatest(D) neatly

118. The problem of not having a sufficientsupply of homes that a re ------— tofamilies seeking good schools and proximity to their jobs has yet to be solved.

(A) afford(B) affordability(C) affordable(D) affordably

119. The conterence organizèrs have arranged for buses to take participants directly----------- the conterence center after thespecial tour of the City in the morning.

(A) to(B) off(C) on(D)by

120. While I am away, p lease.............. theDirector of Communications whenever there is a request for intormation on our company.

(A) inform(B) reservẹ(C) mention(D) know

121. A Sharp rise in construction raw material costs — I — in the Corning months.

(A) is antiòipated(B) had anticipated(C) anticipates(D) anticipated

122. -— I — Mike nor Terry was able to explain why the entire department was to be held responsible for the mistakes of oneemployee.

(A) Also(B) Either(C) And(D) Neỉther

123. The Atrill Co. hopes to cut down on expenses substantially under its new 7-year------— with ATC Suppliers.

(A) agreement(B) outcomes(C) effects(D) journey

124. As the team has worked very hard to complete this proposal, the evaluationcommittee will raise very few -----------toour ideas.

(A) otỳects(B) objectives(C) objections(D) otýectors

125. We will issue a full retund or exchange it for a new one if the Computer monitor you purchase is -----------damaged.

(A) severe(B) severely(C) severance(D) severity

126. This month, our Internet usage level was — ------------- the monthly average because wespent a lot more time doing research and contacting potential clients.

(A) higher(B) exceeding(C) above(D) more

127. It was reported that some cities ranked low since their school systems were not-----------— regarded.

(A) largely(B) clearly(C) exclusively(D) highly

128. The bank assured me that it vvould keep my account number and secret access code-----------at-all times.

(A) personal(B) subjective(C) contidential(D) trustworthy

129. you are unable to attend the firsttraining session, you will be able to catch up on what you missed in the second session.

(A) Even if(B) Unless(C) Moreover(D) Nevertheless

130. You’d better give at least one-day’s notice — you would like to rescheduleyour appointment with a dentist.

(A) vvhile(B) on11(D)yet

46 TNTTOEIC Actual tests

131. Although Protessor Smith is an expert 136. in scientific technology, vvhenever he presents a lecture, it is always very--------- to his students.(A) accessibility(B) accessed(C) access(D) accessible

137.132. There has-----------been a decline in her

work períormance and productivity over the last six months.(A) uncertainly(B) hesitantly(C) deíinitely(D) uníairly

133. It is likely that an unnecessarily---------- 138.process needs to be run efficiently to stayahead of the competitionằ(A) length(B) lengthy(C) lengthen(D) lengthens

134. The Fleetfoot Transport Companypurchased three new vehicles this month, 139ễ which should drastically improve the efficiency of its---------- .(A) applications(B) admissions (0) surplus(D) deliveries

135. With every new order your company places with us, we will reward you---------- a complimentary delivery. 140.(A)up(B) in(C) with(D)to

It will be suggested that you---------- yourpresentation so that it íocuses more on your company’s achievements.(A) moditying(B) to modity(C) modify(D) moditied

-----------negotiations of a long-termagreement with the supplier, the employees in charge will be offered paid vacations.(A) Follow(B) Followed(C) Following(D) To follow

There is a matter relating to the new officeequipment---------- I need to discuss withyou beíore you leave for the meeting in London.(A) who(B) what(C) however(D) vvhich

Although Mr. Blore was inexperienced when he was appointed as a senior manager at our head office, his workpertormance has------------everyone’sexpectations.(A) excluded(B) limited(C) exceeded(D) proceeded

Untortunateiy, we will not be able to findsomeone with Roger’s --------- skills andknowledge beíore the project deadline next month.(A) tolerant(B) particular(C) tranquỉl(D) opponent

B B K E ^ 47

I I ' 1 J ■ 1 í -C ~ r- ÉH|l&jẳSB f 1 ị -Jị

Part VI | j jDirections: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best ansvver to complete the sentence Then markthe letter (A), (B), (C), or (D) on your ansvver sheet.

Questions 141-143 refer to the following letter.

Dear Mr. Simmons,

You have made an excellent choice by selecting Gill and Sons to — -------your kitchen.

141. (A) sell(B) renovate(C) repair(D) protect

Thank you for placing your contidence in us. Gill and Sons has a reputation for turning boring, ordinary kitchens into dream kitchens. People have trusted us to work in their homes for the past 27 years. Our designs are the most modern and original,-----------your dream kitchen will be one

142. (A) ensured(B) ensuring(C) be ensured(D) will ensure

òf a kind.

Please read the enclosed pamphlet and contact us to make an appointment. One of ourconsultants will visit your home. We’d like to do n we can to make sure that you are — -------with

143. (A) satlsíied(B) satisíying(C) satisíaction(D) satisfactory

our Service.

Sincerely,

Michele Rovvling Sales Manạger


Questions 144-146 reter to the following iníormation.

Recycling paper in the office

The Vangelis Document Shredding Company has alvvays been part of the tight to protect our environment and reduce pollution.

We offer our paper recycling services to large and small companies. Our services include collecting used paper from your office and preparíng it for recycling. We encourage our clients to recycle used paper-----------possible.

144. (A) somehovv(B) whenever(C) altogether(D) meanvvhile

Since documents often contain contidential intormation, we always store papers in a secure environment before they are shredded. Our Service is very easy to use. We provide you with lockable bins for use in the office. We collect these bins every two weeks, and w e -----------them

145. (A) return(B) has returned(C) returned(D) was returning

to you immediately. Your staff will have no additional responsibilitiesỄ

For each ton of paper you recycle, about 20 trees will be saved! In addition, companies that recycle the most paper will have a chance to win the award for Most Environmentally Friendly Company from the local business chamber. For more — -------about the award, visit our vvebsite

146. (A) views(B) limits(C) details(D) issues

at www.vangelisdocshredding.com.

http://www.vangelisdocshredding.com

Questions 147-149 refer to the following memo.

To: Lauren From: Ricky Re: Cancelled order

Dear Lauren,

We —— a complaint from a customer, Mr. Terry Mullins, that he received an order from us

147. (A) receive(B) will be received(C) were received *(D) have received

which he had cancelled a month beíore.

Mr. Mullíns had ordered new gloves from us last month. But he latẹr purchased them from another store as he needed them immediately. He sent us a letter cancelling his order. But last Mondaỵ he received a package containing the gloves by express mail. Mr. Mullins is a little angry because he had to pay the cost of sending the gloves back to us.

I vvould like us to avoid such errors in the tuture. Thereíore, l’d suggest — -— one staff148. (A) assigning

(B) containing(C) explaining(D) undềrstanding

member to be in charge of handling customer requests. l-d líke to discuss my — ——— with you 2149. (A) order

(B) idea(C) collection(D) development

at our next meeting.


Questions 150-152 reter to the following letter.

Dear Orion Bank Customer,

Orion Bank is in the process of improving its security system to protect clients’ personal intormation. Here are a few ways in vvhich you can ensure maximum satety. Never give your passvvord, account number, or — -— — intormation to anyone, even a bank official.

150. (A) other such(B) another(C) one another(D) each other

We will never request such intormation by email or over the telephone. This intormation is highly contidential.

You should also follow these---------- steps to increasé your own security.151. (A) comparative

(B) excessive(C) surplus(D) additional

Firstly, your password should be easy to remember so that you never have to vvrite it down. You should change it often. Secondly, never respond to any requests for your personal or account iníormation from strangers. Thirdly, do not use public computers to do your banking as they are not alvvays secure.

We thank you for your — — — and assure you that we will continue our efforts to sateguard your 152ễ (A) suggestion

(B) opinion(C) coopeíation(D) recommendation

personal iníormation.

Sincerely,

Lambert stockdale Chief Executive Officer Orion Bank

Directiọns: In this part you will read a selection of texts, such as magazine and nevvspaper

articles, letters, and advertisements. Each text is followed by several questions. Select the

best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 153-154 refer to the following notice.

I Attention: All Employees I___ 11 1___ 1 I JÉ :n All employees must wash their hands and arms betore beginning work and after using §1 II I the toilet. This includes food preparers, dishwashers, servers, and anyone else who I I § : has contact with food, food utensils, or food equipment. As a general rule, bare-hand ?! I I contact with ready-to-eạt food (e.g. sandwiches, salads, fruit, bread, etc.) should be §1 I I avoided by all employees. This can be done through the use of utensils such as tongs, II ỉissues, Íorks, scoops, or gloves. Food preparers may touch ready-to-eat food with II their bare hands when necessary provtded they strictly adhere to the hand-washing >1 II I requirements. Servers are speciíically prohibited from tpuching ready-tp-eat food with l l 1 I their bare hands. Let’s kẹep our vvorkplace clean and safe!

153. Where would one most likely see this notice?

(A) In a health Club(B) In a supermarket(C) In a hospital(D) In a restaurant

154. What are servers not allovved to do?(A) Enter the vvashroom after 7(B) Touch food wỉth their hands(C) Use fragrance-free soaps(D) Visit the vvorkplace when off-duty


Questions 155-156 refer to the following card.

Edvvard Pines Animal Clinic

1210 Mulberry Road Oregon, IL 61062

Dear M r. A dm 6-aivipfre.fl : rIspilillllThis is ịust a reminder that your cat, Pictíọc. , is scheduled for an f

examination (purpose: 2nd \n\ocÀ-'m fo|l<wing_ m c-tp opera-Hon ) with

Vỳ . Ni<̂ c on Mai] 1É>ih at FM on the Znd tioor of «

the Edward Pines Animal Chmc. We ask that you arrive ăt the clinic %onrvK Á vím ri+ â ĩv / "i A m im I+AO K â í r t r o VÍAI i r a n n r t i f i fm a n 4 . ỉ ỉ n ì â ®

> §jp

1 M Ị

1

approximately 10 minutes betore your scheduled appointment time

in order to complete a question sheet betore the examỉnầtion; please

ensure that ỳour pet is secụred by a leash or in a carrying case. If you

have any questions regarding your appoỉntment, please call Wtfííaiv>

F W at

155. For whom is this card intended?(A) Edwarcỉ Pines(B) Adam Campbell(C) Nick Edgings(D) VVilliam Piper

156. According to the card, what is the appointment for?

(A) To pertorm an operation(B) To give an injection(C) To take an X-ray(D) To write a new prescription

— 79

Questions 157-159 reíerto the following notice.

Negotiate Successtully Ensure thatyou have top-notch negotiating skills

Negotiation is your opportunity to demonstrate your commitment (and our company’s) to long-term relationships to maximize value for both parties. Good negotiation Skills can increase the level of trust and credibility you have with your customers. The following checklist provides key preparation points

for your next negotiation

V Do not begin negotiations unless you've had the opportunity fully to present your proposition to the customer.

V Be certain you're dealing with a person with the authonty to negotiate and make decisions.

sí Know in advance at what point the agreement is no longer beneíicial to you and our company and be prepared to walk away.

sí Be prepared to be patient.

Of course, these are just the basỉcs. If you sign up for our freẹ educational seminar, you will have the opportunity to learn a great deal more about the

art of negotiation. Call Tim in Human Resources (ext. 5646) and reserve your space now.


157. What does the notice say ỉs a benetit of good negotiation skilts?

(A) Finding a quickersolution for a problem(B) Purchasing raw materiais inexpensively(C) Distributing Products to wider áreas(D) Earning more trust ữom customers

158. What is NOT mentioned as a part of preparing for a negotiation?

(A) Ensure you are dealing with the ríght person.,(B) Make sure you arrive early.(C) Know when to end the negotiations.(D) Do not rush the process. . , , .

159. What should people do if they want to learn more?

(A) Call a staff member(B) Visit an academy(C) Go to a websitẹ(D) Read a bcochure

60 ON 81

Questions 160-163 refer to the following letter.

Irene Pleming 345 Reed Avenue Philadelphia, PA 19104

Dear Ms. Pleming:

A|low me to begin by saying tha t it was a genuine đelight to havé met and I interviewed you this past Tuesday. A lt the members of the interview panel were

deèply impressed by your professional demeanor. In addition, you are certainly the most qualiAed candidate we met, and for this reason it gives us great pleasure to offer you the position of researcher at our new branch in Austin, Texas.

We woald like to ask you to start in your position on March 2. Please report to Mr. Ian Lain, the senior manager o f our Austin branch, at 9 AM that day, and hẻ will provide you with your orientation. For your convenience, I ha ve enctosed a copy of the general employment contract with this letter. The contract contains details regarding your annual incẹntives, vacation and medícal benefits package. Please

'ề r«jnew it„ and, if all is ãcceptable, sign and return it to me by post at your earliest convenience.

Should you have any questions, please Ịeel free to contact me and I w ill do my utmost to respond in detail. On behalf of everỵone here at Jules & Andrews, I would like to welcome you to the team.

Sincerely,

I 'D ụtí( ỊỊỊỊplỊlDean Winston

I HR Director

3ạã=OTi£iKiaíâsss=^a ’'Ểr.:=iìs:.ĩ


160. What is mentioned about Jules & Andrews?

(A) It hired a new senior managerế(B) lt recentiy opened a new branch.(C) Its headquarters are in Texas.(D) It is an accounting firm.

161. To whom should Ms. Reming report in Austin?

(A) A senior manager(B) A researcher ^(C) An HR director(D) A company CEO

162. What is Ms. Fleming asked to do?

(A) Contact her tuture supervisor(B) Sign and return a document(C) lnterview a new candidate(D) Open a new company branch

163. What is NOT mentioned as being included in her contract?

(A) Vacation time(B) special bonuses(C) Health insurance(D) stock options

Questions 164-166 refer to the following intormation.

2008 International News Media ConíerenceEvent Program

Presentation Schedule for September 15

Freedom of the Press in the Middle East

Sa-idAlbazzaz

Publisher & Editor-in-Chief, Azzaman Daily Newspaper, Iraq

Diamond Hall § n Floor)

Opportunities in the New Digital Media

TerryPedersen

Executive Director of VG Multimedia, Norvvay

Ruby HaH (3rđ Floor)

The Tabloid Boom: Opportunity or

Threat?

Ake Lunde Senior Editor of Berlingske Tidende, Denmark

Emerald Room (2nd Floor)

Photojournalism and New Visual Strategies

JeanMounier

Head of Photography, Agence France Presse, France

Sapphire Room

(1st Floor)

164. Where vvould this information most likely be found?(A) On a news company’s website(B) In a university textbook(C) On a school bulletin board(D) In a coníerence intormation package

165. VVhich speaker works with photographs?

(A) Sa-id Albazzaz(B) Jean Mounier(C) Terry Pedersen(D) Ake Lunde

166. VVhere will Terry Pedersen be making his presentation?(A) Ruby Hall(B) Sapphirề Room(C) Diamond Hall(D) Emerald Room


Goldberg rejoins Generex as senior VP

Herbert Goldberg will join Generex Video in the position of senior vice president effective December 14. With responsibility for all of Generex Video’s activities, Goldberg will report to Lance Brovvn, the CEO of the Generex Entertainment Corporation. He will be based in Los Angeles.

Goldberg originally joined Generex Video in 1997 and served as director of sales before moving to the VIP Entertainment Group, where he was the VP of Intẹrnational Sales. Upon his return to Generex Video, he will take over responsibilities for the home video division and will also inherit the responsibilities of senior sales VP from George Seinteld, who departs the company on December 10.

Several other Generex executives have chosen to leave the company during the recent period of restructuring, including Marketing VP Susan Hevvitt and Investor Relations VP Daniel Lim.

Questions 167-168 refer to the following article.

167. What can be interred about Herbert Goldberg?

(A) He ỉs the company’s youngest CEO.(B) He is responsible for a new division.(C) He previously vvorked for Generex.(D) He has won several industry awards.

168. Who is NOT known to be leaving the company soon?

(A) Daniel Lim(B) Susan Hewitt(C) George Seiníeld(D) Lance Brown

Questions 169-171 reter to the tollovving notice.

Notice to all patients: ■

You have rights under tederal laws that ensure the protection ^ of your health intormation. i

• You can ask to get a copy of your medical records. i In most cases, copies must be given to you vvithin 15 days. You may ! have to pay for the cost of copying and mailing if you make such a request. ;

• You can make corrections to your health information.You can ask to change any vvrong intormation in your file or add í intormation to your file if it is incomplete.rlK most cases, the file should ! be changed vvithin 30 days of your request. ;

• You can control how your health intormation is used.In general, your health intormation cannot be used Qr shared with third parties unless you give your permission by signing a specitic authorization formẵ

This is a briet summary of the protection provided under íederal health ỉ privacy law. You can learn more about your rights by visiting www.hhs. I gov/privacyinfo. " ;


http://www.hhs

169. What is the purpose of this notice?

(A) To remind patients about Insurance requirements(B) To request copies of medical records(C) To inform people about their rights(D) To announce changes in government policy

170. How could others access your personal intormation?

(A) They must ask you to sign a form.(B) They must contact your employer.(C) They should visit a government office.(D) They should vvrite a letter.

171. According to the notice, vvhere can one receive additional information?

(A) In a brochure(B) Through consultation(C) On a vvebsite(D) In a seminar

Questions 172-175 refer to the following e-mail.

f Helen Sparks <h [email protected]>

Margaret Poole <[email protected]>

Membership lnfo ______ _________

m1

March 15

1 Dear Ms. Sparks,

Thank you for your inquiry regarding membership in the Cancer Research Society. We are pleased to send you a Cancer Research Society membership application.

There has never been a better time to join the Cancer Research Society, the world’s largest organization of scientists dedicated to the treatment and ultimate cure of cancer. Your membership includes an automatic subscription to Cancer Research Quarterly and The Journal o i Health Online, providers of the latest research news and state-of-the-art features. Membership also provides eligibility for various grants and avvards from the Cancer Research Society as well as discounts on additional scientiíic journal subscriptions.

Attached is additional intormation on the society’s programs and services along with an application form and membership payment form. Please refer to the attached fact sheet for íurther details on membership categories and advantages. Remember that your curriculum vitae must accompany your application. If applying for student membership, proof of enrollment in a degree-granting institution is also required.

Again, thank you for your interest in the Cancer Research Society.

Sincerely,

Margaret Poole Membership Director


mailto:[email protected]


172. Why was the e-mail sent to Ms. Sparks?

(A) She joined a medical organization.(B) She subscribed to an Online journal.(C) She requested some intormation.(D) She submitted an application.

173. What is NOT an advantage joining the Cancer Research Society?

(A) The obtainment of an honorary degree(B) Discounts on some scientiíic journals(C) Free access to an Internet journal(D) Consideration for íinancial beneíits

174. What iníormation is included in the fact sheet?

(A) Membership types and benetits(B) Recent medical research results(C) Details about an international coníerence(D) Lists of major medical publications

175. What additional document should Ms. Sparks submit?

(A) A résumé(B) A degree(C) A research article(D) A medical report

Questions 176-180 reíerto the following letterế

Department of Immigration & Multicultunil Aiĩaịrs 3 Lonsdale Street Canberra Australiạ

Ẹebruary 28

Philip Cesario12 Dunstan Bay Winnipeg, MB R3V 1B4 Canada

Dear Mr. Cesario:RE: Grant of Working Iloliday Visa

This is to advise that you have been grantcd a Working Holiday Visa for entry to Australia. This visa allovvs you to make your inilial entry into Australia no later than 12 months írom the date that the visa was granted. Your initial entry into Australia must be no later than February 28 ncxt year.

Once in Australia, this visa permits you to stay in Australiạ for 12 months from the date that you íìrst cnter Australia. It allows yòu multiple re-entries to Australia, which means that you can leave and re-enter Australia as maný times as you wish dúring the prescribed 12-month periođ.

Please note that your Working Holiday Visa is súbject to two main conditions:- You must not be employed by any one employèr for more than 4 months

consecutively;- You must not engage in any formal stụdies or training for more than 2 months

cumuiatively.

It is very ũnportant that you understand and abide by your visa conditions. If ỵou lail to abide by these conditions, your visa may be cancelled, ánd you will be required to leave Australia. If you do not understand your visa conditions, please contact the Australian consulates in either Toronto or Vancouver for advice beforè you travel.

We hope that ỵou enjoy your stay in Australia.

Yours sincerely

Hobart RhodesGeneral ManagerDIMA Visa Processing Center


(A) A vacation plan has been finalized.(B) Permission has been given.(C) A position has been offered.(D) A government polícy has been changed.

176. What intormation is the letter announcing?

177. How soon must Mr. Cesario act on the contents of the letter?

(A) Within one month(B) Within two months(C) Within four months(D) Within twelve months

178. The word “ initial” in paragraph 1, line 2 of the letter is closest in meaning to

(A) recent(B) first(C) next(D) subsequent

179. VVhere does Mr. Rhodes work?

(A) In Winnipeg(B) In Toronto(C) In Vancouver(D) [n Canberra

180. What should Mr. Cesario do to receive more intormaịion?

(A) Visit a vvebsite(B) Read a brochure(C) Contact a goverrtment office {D) Call Mr. Rhodes

Questions 181-185 refer to the following letter and email.

Danielie Bates 502 Tacoma Avenue Seattle, WA 98104

Deár Ms. Bates,

Thank you for your reservation request of May 2. It is a plcasure to inform you that ỵour seat reservations for the May 27 performance of Svvan Lake havc been contìrmcd and thaỉ two tickets (Section Bl) are enclosed with this letteí, Pleasé ensure that the tickcts are 1 1 1 linc with your rcservation request.

As you know, the National Dance Theater of Seáttle celebrates its fiftieth áĩựiiversaiỵ this year ơver the decades, we have focused ọn offẹring superiơr períbrmances on ạ par with troupes around the world in both ballet and contemporaỉy dáncc. This seàson, we arc proud to oiĩer both classic ballets and contcmporary works, We have dcvelopcd a total of 34 ballcts, including lull-lcngth ballets such as Cinderella, the Nutcracker, and Esmeralda. Bỵ otĩcring these điverse expdiences, we are able to create enrìching programs that meet the wide range of requests we rcceivc from our audiences.

If you would like to changc your reservation, pleasc call me ạt 555-3853, e-maiỊ me at [email protected], or visit Đur ticket olTice on the main level ol' the theatẹr building. Thank you agaiti for your interest in our períormances. We look forward to sceing you at the National Dance Theater of Seattle.

Diane Schulenburg <[email protected]>

Danielle Bates <[email protected]>

[ Ticket Ẽxchange

May 9

Dear Ms. Schulenburg,

Thank you for sending my tickets to me. If possible, vvould I be able to exchange these tickets for the same periormance on May 25? Also, I would like to request one additional ticket. I have a friend who will be visiting me that day from out of town, and that particular ballet is her tavorite. Please let me know if it is possible to exchange the tickets. I look forward to your reply.

Sincerely,

Danielle Bates





(A) To make ticket reservations(B) To describe a new ballet(C) To respond to a request(D) To announce program changes

181. What is the purpose of the letter?

182. What is NOT mentioned as a way of changing reservations?

(A) Sending a fax• (B) E-mailing the representative

(C) Visiting an office(D) Calling the representative

183. The word “íocused” in paragraph 2, line 2 of the letter is closest in meaning to

(A) concentrated(B) enhanced(C) ref lected (Đ) vievved

184. What is the tavorite ballet of Danielle Bates’s friend?

(A) Cinderella(B) The Nutcracker(C) Svvan Lake(D) Esmeralda

185. When would Ms. Bates like to see the play?

(A) May 2(B) May 9(C) May 25(D) May 27

Questions 186-190 refer to the following article and invitation.

Albert Young, Sparc IncorporatecPs long-time chief technology officer, will retire this July. Young, now 61, is a 30-yẹar veteran of Sparc. Most recently, he vvorked as the Ieader of Sparc’s successtul expansion into Asian markets. For 18 of his 30 years at the multinational Computer chip maker, Young was devoted to the development of cutting edge technologies As the head of the Sparc’s technology and design division, Young oversaw the development of several new chip designs,- including Sparc’s newest Integra series. Industry experts attribute building a strong toundation for Sparc, which now dominates global chip markets, to Young and his dedication to the advancement of global Computer industry will be recognized at an àvvard ceremony to be held in San Diego on May 4.

“Albert has been a key contributor to Sparc’s success over the years, and we wish him well in retirement,” said Sparc CEO Richard Beretta in a statement. Young’s last day will be July 5.

The San Điego Chamber of Commerce cordially invites

Terrance Kent, CEO oỷThames Construction, Ltd.

to ỉts 23”* Annual Global Business Leaders Ạtvards Ceremony being held to honor the remarkable accomplishments o f

International busỉness leaders andpioneers at Marquis Hotel, 333 West Harbor Drỉve, San Diego

on May 4 at 7:30 PM

Dress code is formal; cocktails and dinner wỉll be served. Please RSVP to Larry Ganders at [email protected].

5338



186. What is the purpose of the article?

(A) To intorm people about a new product(B) To announce a retirement(C) To describe a marketing plan(D) To revievv employee períormance

187. In what role did Mr. Young spend most of his career?

(A) Market expansion(B) Development(C) Production(D) Accounting

188. The word “oversavv” in paragraph 1, line 6 of the article is closest in meaning to

(A) supervised(B) glanced(C) revievved(D) overlooked

189. What will Mr. Young probably do at the Marquis Hotel?

(A) Deliver a presentation(B) Announce a new product(C) Host a dinner event(D) Reeeivé an avvard

190. Who is Terrance Kent?

(A) A chamber representative(B) A company CEO(C) A hotel manager(D) A chip designer

Questions 191-195 refer to the following advertisement and e-mail.

For a limíted time only, Odyssey Travels is proud to offer all-inclusive tour packages to several exotic destinations. All the tour packages include airtare, accommodations, and all entrance fees to museums and parks. As an àdded bonus, if you reserve a tour betore the end of the monttvyou will receive a free upgrade from economy to business class.

Package 1 Sẹe the ancient temples, gardens, and treasures of historic Athens. Package includes a 6-night stay at the Sandrine Hotel as welf as a free one-day Saronic Gulf boat tour.

Package 2 Explore the tropical delights of Hawaii with this 6-day/5-night package that includes àccommodations with an ocean view and vouchers for daily therapeutic massages.

p . This is an idea) package for those looking to escape the long cold winter.

Package 3 Live the high life in Monte Carlo with our “007” package, .which includes a suite at one of Monaco’s tinest hotels. This package offers luxury and excitement to those with discermng tastes.

Package 4 Explore exotic Egypt and the Nile from Cairo to Alexandria. One-week’s accommodations aboard a top-of-the-line cruise ship as well as day tours to mysterious ruins are ãu part of this package.

Take advantage of these once-in-a-lifetime opportunities for relaxation and adventure. Call 1 -800-555-3466 now to reserve your dream vacation!

ị Please note that reservation changes or cancellations must be made at least three weeks prìor to scheduled departure dates, or penalty charges will be applied.

Ị Preston Michaels <[email protected]>

; Brigitte Pannier <[email protected]>

[ Reservation #0972351

Dear Mr. Michaels,

I made a reservation for my husband and myselt this past December for your Monte Carlo vacation package. We are scheduled to depart next week. An unexpected problem at my office, hovvever, torces me to postpone this trip for at least one week. Accordingly, I hope to change my reservation to February 1. Please contact me at 555-3856 to let me know if this would be possible. I look forward to your reply.

Sincerely,Brigitte Pannier




191. What is NOT included ín the packages?

(A) Admission tickets(B) Hotel stays(C) Airport transportation(D) Meáls

192. What special beneíít is offered for early reservations?

(A) Discount coupons(B) Free tuggage(C) Ticket upgrades(D) Free meals

193. VVhat ean be inferred about Brigitte Pannier?(A) She made a reservation betore Nóvember 30,(B) Shé will have to pay a penalty for her áctions.(C) She found the agency through an Online site.ịD) She w i receive a special rate for group reservations.

194. What is the purpose of the e-mail?

(A) To reserve a travel package(B) To inquire about ticket pricing(C) To coníirm a flight schedule(D) To modify a reservatỉon

195. For which package did Ms. Pannỉer make a reservation?

(A) Package 1(B) Package 2(C) Package 3(D) Package 4

Questions 196-200 reter to the following email and memo.

I All Employees

Regina Lloyds ([email protected])

Education Programs

í August 22

Hi, everyone.

i vvanted to let you know that WRG’s HR Department has finalized the schedules for a number of education programs that may be of interest to many of you.

First, we will be offering the Computer Literacy Program from 9 AM to 12 PM on September 10. Participation is optional, but I think we could n benetit from a reíresher course in basic Computer literacy and troubleshooting for Windows and Microsoft Office applications.

From 3 PM to 5 PM on September 12, we have prepared a beginner’s Spanish language proíiciency session for employees working with our new clients in Barcelona. Regular intermediate and advanced classes are being organized for October.

Finally, we offer the First Aid & CPR Training Program from 2 PM to 4 PM on September 19. In the past, this program was provided only to incoming employees, but we have decided to open it to all employees this year.

If you would like to sign up for one or more education programs, please complete the Online registration form from the company’s HR intranet site. If you have any questions, feel free to send me an email or call me at extension #8535.

Best regards, Regina Lloyds

To: Àíỉ EmployeesFrom: Jason Burns, VP of Human Resources

Dear all,

I believe that everyone has seen the email regarding September’s education programs that was sent out by our HR Director yesterday afternoon. Hopeíully, everyone will find these programs useful and relevant in your work as well as in your daily lives. This year, senior management has decided that all employees of WRG Design must attend the training program scheduled for September 19. Accordingly, we will schedule two additional sessions of this program on September 20 and 21 at the same time as the first. If anyone is unable to attend these sessions because of previously scheduled business trips or important appointments,



please contact Regina Lloyds as soon as possible so that she can arrange additional sessions later in the month. All registration forms for the education programs are to be submitted no later than August 29 to Regina Lloyds’s assistant, Helen Spencer. Your cooperation in this matter is appreciated, and I hope you erýoy the training.

196. What is indicated in the e-mail?

(A) All education programs wỉll occur in the same month.(B) The Computer Literacy Program Is obligatory for all employees.(C) The installation of unauthorized software is prohibited.(D) New employees must attend Spanish language proíiciencỵ classes.

197. What is Regina Lloyds’s job title?

(A) HR Director(B) VP of Human Resources(C) Head Instructor(D) Customer Representative

198ẵ What is the purpose of the memo?

(A) To announce a new overseas Client(B) To describe the outcome of a business trip(C) To iníorm employees about some requirements(D) To request some additional intormation

199. What does the memo suggest?

(A) This is the last year that education programs will be offered.(B) All employees must participate in first aid and CPR training.(C) Each employee must take a Computer skills test.(D) Regina Lloyds will retire at the end of the month.

200. What does Jason Burns ask employees to do?

(A) Reschedule upcoming business trips(B) Attend a language training course(C) Send their registration torms to Helen Spencer(D) Contact him with suggestions for training programs

Gia sư sư phạm

Documents

Transcript of Gia sư sư phạm