Getting Started with CloudOps and DevOps: Service Monitoring as a Service
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Getting Started with CloudOps and DevOps: Service Monitoring as a Service Carroll Moon, Senior Architect for Cloud Service Management, Microsoft
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Transcript of Getting Started with CloudOps and DevOps: Service Monitoring as a Service
Getting Started with CloudOps and DevOps:
Service Monitoring as a Service
Carroll Moon, Senior Architect for Cloud
Service Management, Microsoft
Agenda
• The Changing World
• The Model
• Service Monitoring as a Service
The Changing World
The Legacy World
The new world via the AppDev Lens
That world is SCARY to historical “Ops”
The world we need to enable...
This model should be FUN for Ops!
The Model
The Evolution of “Ops”
Legacy IT Modern Service
Management
Critical App 1
Critical App 2
Generic Cloud Infrastructure (non-critical)
Legacy On-Prem
Infrastructure
SaaS Service 1
SaaS Service 2
Becomes
“The secret of change is to focus all of your energy not on fighting the old, but on building the new” - Socrates
Two Phased Approach
Service Monitoring as a Service
Service Monitoring as a Service
Modern Service
Management
Critical App 1
Critical App 2
Generic Cloud Infrastructure (non-critical)
Legacy On-Prem
Infrastructure
SaaS Service 1
SaaS Service 2
Service Monitoring Service or
“Hub”
Service Monitoring as a Strategic Opportunity
I cannot successfully manage an Incident if I do
not know that the Incident is occurring
Monitoring is Key
Great customer experiences on the
Service Management front is a differentiator
The idea of having a single team that knows
the apps and the monitoring platform is
errant
Shared Accountability
Consider having experts for the Monitoring
Service and have the App/Service experts be
accountable for the monitoring logic
Monitoring, at its heart, is the “Incident Detection” aspect of the Expanded
Incident Lifecycle
Monitoring is NOT a Tool
Monitoring is a combination of a
Monitoring Service and Monitoring Logic
Types of Monitoring
Analytics Monitoring
[Service] Capability
Monitoring
Failure Mode Monitoring
Web Role Capacity is Exhausted
Examples:
Fewer than normal IoT cars than normal have
checked in recently
Connections to the web service are taking 5x longer than normal
Service Monitoring as a Service
1) Defined Inputs
2) Defined Outputs
3) Managed as a Service (quality, etc)
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Making the Service Viral
1) An API lets us move towards “Monitoring as Code”
2) Outputs drive value
3) Correlation to cut down on noise (“too many alerts is just as bad as no alerts”)
4) NetNew Alerts (“if we see this pattern, we know it is bad and we want to increase our response”)
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Want to learn more?
1. ITIL for the Cloud series: Service Monitoring (Ops View): • first post, Service Monitoring as a Strategic Opportunity • second post, The Future of Service Management in the Era of the Cloud • third post, One Team - One Set of Service Management Objectives • fourth post Service Monitoring Service Outputs • fifth post Building Service Monitoring Service • Sixth post Building Trust in the Service Monitoring Service • Seventh post Making the Service Monitoring Service Viral • ...more posts to come...
2. Monitoring Evolution (Dev View) Podcast: http://runasradio.com/default.aspx?showNum=430
3. Azure Service Management: http://aka.ms/topmsm 4. Office 365 Service Management: http://aka.ms/topmanageoffice365
Q and A Thanks for Joining
Next Session: ITIL Practitioner; What’s it all about? 19th November, 7am & 4pm UK Time
Lou Hunnebeck and Karen Ferris
https://www.axelos.com/ @AXELOS_GPB
Tom Lynam [email protected]
