Study of Transit Bus Duty Cycle and its Influence on Fuel ...
Getting everyone on the bus: The art of influence final
-
Upload
marlies-van-dijk -
Category
Healthcare
-
view
618 -
download
0
Transcript of Getting everyone on the bus: The art of influence final
![Page 1: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/1.jpg)
Getting Everyone on the Bus: The Art of Influence
Marlies van Dijk, Quality and Healthcare Improvement
@tweetvandijk
@HCRCentral
![Page 2: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/2.jpg)
![Page 3: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/3.jpg)
Where are you focusing your “influence”?
What is the change you are working on right now?
-chat-
![Page 4: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/4.jpg)
![Page 5: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/5.jpg)
Why do you think the failure rate of change is so high?
-chat-
![Page 6: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/6.jpg)
#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
The Reality“What the leader cares about (and typically bases at
least 80% of his or her message to others on) does not tap into roughly 80% of the workforce’s primary motivators for putting extra energy into the change
programme”
Scott Keller and Carolyn Aiken (2009)
Source of image: swedenbourg-openlearning.org.uk
![Page 7: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/7.jpg)
![Page 8: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/8.jpg)
#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
If we want people to take action, we have to connect with their emotions through values
values
emotion
Source: Marshall Ganz
action
![Page 9: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/9.jpg)
#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton#IQTGOLD#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
“We have newset of clinicalGuidelines”
or
“I have a dream”
Source: @RobertVarnam
![Page 10: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/10.jpg)
![Page 11: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/11.jpg)
#hellomynameis
![Page 12: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/12.jpg)
![Page 13: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/13.jpg)
#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Kinds of people at workThe
ContributorsThe
CompliantThe
Contras
Adapted from The Emotional Economy http://emotionaleconomy.com.au/papers-articles/why-the-winners-in-business-are-taking-the-time-to-build-a-positive-kind-social-culture/
![Page 14: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/14.jpg)
#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Kinds of people at workThe
ContributorsThe
CompliantThe
Contras
Gallup global research:•Only 13% of the workforce are engaged (Contributors)•Contributors create six times the value to an organisation compared to the Complianthttp://www.gallup.com/poll/165269/worldwide-employees-engaged-work.aspx
Adapted from The Emotional Economy http://emotionaleconomy.com.au/papers-articles/why-the-winners-in-business-are-taking-the-time-to-build-a-positive-kind-social-culture/
![Page 15: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/15.jpg)
![Page 16: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/16.jpg)
#SHCR @School4Radicals
There has never been a time in the history of healthcare when this advice has been
more pertinent
“Leadership is not about making clever decisions and doing bigger deals. It is about
helping release the positive energy that exists naturally within people”
Henry Mintzberg
![Page 17: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/17.jpg)
Purpose is good: Shared Purpose is Better. HBR @MarkBonchek
![Page 18: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/18.jpg)
#SHCR @School4Radicals@HelenBevan
A 3-word concept
![Page 19: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/19.jpg)
Examples
AdidasThe Adidas Group strives to be the global leader in the sporting goods industry with brands built on a passion for sports and a sporting lifestyle
NikeTo bring inspiration and innovation to every athlete* in the world(*if you have a body, you are an athlete)
![Page 20: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/20.jpg)
ExampleDunkin Donuts:Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores.
Starbucks: Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.
![Page 21: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/21.jpg)
![Page 22: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/22.jpg)
#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Avoiding “de facto” purpose• What leaders pay attention to matters to staff, and consequently
staff pay attention to that too• Shared purpose can easily be displaced by a “de facto” purpose:
hitting a target reducing costs reducing length of stay eliminating waste completing activities within a timescale complying with an inspection regime
• If purpose isn’t explicit and shared, then it is very easy for something else to become a de facto purpose in the minds of the workforce
Source: Delivering Public Services That Work: The Vanguard Method in the Public Sector
![Page 23: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/23.jpg)
What purposes do we primarily use in healthcare?
Poll
![Page 24: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/24.jpg)
![Page 25: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/25.jpg)
![Page 26: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/26.jpg)
![Page 27: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/27.jpg)
![Page 28: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/28.jpg)
#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Effective framing: what do we need to do?
1. Tell a story2. Make it personal3. Be authentic4. Create a sense of “us” (and be clear who the “us”
is)5. Build in a call for urgent action
Source of image: woccdoc.org
![Page 29: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/29.jpg)
Which do you like better?
1. Our infection rates are higher than they should be. We have new clinical guidelines. Let’s work together to implement them!
2. You are the one at the bedside. You know what works and what doesn’t. How can we tackle our infection rates?
3. Remember Mrs. Smith. She fully recovered from C-diff that she picked up on our unit. Just like you, I want to protect more of the chronic elderly. What do you think we can do?
![Page 30: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/30.jpg)
Change Management
• Creating a compelling story• Role modelling• Capability Building
The irrational side of change management: McKinsey and Co.
![Page 31: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/31.jpg)
#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
What are the traits of “inspirational”
leaders?
-chat-
![Page 32: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/32.jpg)
#WhatsYourStory Oct 5-9
![Page 33: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/33.jpg)
What motivates people?
• Impact on Society (building community)• Impact on Customer (patients and families)• Impact on Organization • Impact on Team (work environment)• Impact on me (development or bonus)
![Page 34: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/34.jpg)
#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Leaders ask their staff to be ready for change, but do not engage enough in sensemaking........
Sensemaking is not done via marketing...or slogans but by emotional connection with employees
Ron Weil
![Page 35: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/35.jpg)
#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Resistant behaviour is a good indicator of missing relevance
Harald Schirmerhttp://de.slideshare.net/haraldschirmer/strategies-for-corporate-change-the-new-role-of-hr-driving-social-adoption-and-change-in-the-enterprise
Source of image: driverlayer.com
‘‘‘‘
![Page 36: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/36.jpg)
Leading change in a new eraDominant approach Emerging direction
![Page 37: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/37.jpg)
Leading change in a new eraDominant approach Emerging direction
Most healthcare transformation
efforts are driven from this side
![Page 38: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/38.jpg)
John Kotter: “Accelerate!”
• We won’t create big change through hierarchy on its own
• We need hierarchy AND network• Many change agents, not just a
few, with many acts of leadership
• At least 50% buy-in required• Changing our mindset
– From “have to” to “want to”
TO
![Page 39: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/39.jpg)
#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
‘‘Leaders must wake people out of inertia. They must get people excited about something they’ve never seen before, something that does not yet
exist”
Rosa Beth Moss Kanter
![Page 40: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/40.jpg)
Viral Change, Leandro Herrero
![Page 41: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/41.jpg)
#ChangeDayAB
![Page 42: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/42.jpg)
![Page 43: Getting everyone on the bus: The art of influence final](https://reader030.fdocuments.us/reader030/viewer/2022020411/587054a51a28aba2118b507d/html5/thumbnails/43.jpg)