Get to Grips with Personalization, Retargeting and Remarketing · Best Practices for Effective...

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Get to Grips with Personalization, Retargeting and Remarketing – Google Ads; how does it actually work Edita Matic Regional Director of Revenue Management Highgate Hotels

Transcript of Get to Grips with Personalization, Retargeting and Remarketing · Best Practices for Effective...

Page 1: Get to Grips with Personalization, Retargeting and Remarketing · Best Practices for Effective Keywords Keyword Research: Google AdWords Keyword Tool Wordtracker Be sure to look for

Get to Grips with Personalization, Retargeting and Remarketing – Google Ads; how does it actually work

Edita Matic Regional Director of Revenue Management Highgate Hotels

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What are Google Ads?

Google’s online advertising program to:

reach new customers

grow your business

Two Campaign Types

Search

Display

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Campaign Types

Search – shows ad in Google Search Google Shopping Google Maps Google Images AOL Consumers are coming to you, they search actively for your product

and see matching ads

Display – shows banner ad in E-Mail any website (Google has millions of partnerships) Like billboards on the highway, people are on websites, which are topic-related to yours (eg travel blogs)

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What are Google Ads? Search Network

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What are Google Ads? Display Network

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What are Google Ads?

Google Ads are also known as: Google AdWords PPC – pay per click SEM – search engine marketing

Further terminology: CPC* – cost per click CTR* – click through rate

*KPI (key performance indicators)

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How does the Travel Industry use Google AdWords?

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US Travel Industry Digital Ad Spending 2013-2019

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US Travel Industry Digital Ad Spending by Format in 2015

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US Travel Site Paid Search Text Ad Spending in 2014

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US Google Paid Search Metrics for the Leading Travel Advertisers, Q4 2014

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Search Network

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How can I use Google AdWords for my business?

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Roadmap to a successful Google AdWords campaign

Connect your Google AdWords with Google Analytics

Set your KPI for the campaign

Answer the following questions:

What is your business offering? Key selling points? Differentiators?

What are you trying to accomplish? What action should the customers take? What is the deadline?

Who are your customers? What’s their demographic? What are their needs and values? What are their circumstances?

Source: https://www.thinkwithgoogle.com/case-studies/hilton-worldwide-drives-higher-roi-with-google-hotel-ads.html http://blog.valetinteractive.com/2013/12/10-best-practices-hotel-ppc/

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Location, Language and Device Settings

Know your customer:

Where are they? You can chose Country, Region and City Geo-targeting

Which language do they speak?

Which device type are they using? mobile, desktop or tablet

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Bid Strategy

You can chose what your maximum budget per day is:

Per Keyword

Per AdGroup

You can select a specific bid strategy, which will help you to accomplish your goal with PPC.

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How to Create eye-catching Ads? Search:

Use numbers (% or $) and asterisks (*) Create a great offer and a benefit for the

user Call to Action Example phrases:

Oceanfront hotel Family Friendly Hotel in Miami Beach

Display:

Use your own photos, no stock photos Don’t Over Feature Your Logo Ad Copy rules as in search, just use less

words Static or dynamic (animated)

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Best Practices for Effective Keywords Keyword Research: Google AdWords Keyword Tool Wordtracker Be sure to look for keywords like synonyms, misspellings, etc., that could be useful to your marketing campaign. When adding keywords: Avoid bidding on keywords if you have no PPC competitors for a specific

brand term. Only if your competitors are bidding on your brand terms, you should also bid on them.

Export your site search keywords and compare them with those in your paid search accounts. Site search keywords not in your PPC account are strong candidates to be added.

Don’t use more than 10 keywords per AdGroup

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Understanding User Behavior

Keywords your potential customers might use to search for

It’s more likely that a customer would use more specific terms based on what they’re looking for. These words and phrases can help you determine the keywords to trigger your ads.

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How To Be #1 in Google Ads Ranking

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Landing Page Optimization

For the optimal user experience, focus your landing pages on a particular keyword theme, such as a specific product or service. Themes generally consist of 5 to 10 phrases per page The first three paragraphs of text should include all 10 of the top

keyword phrases Pay attention to including keywords in your headline Keywords should be in your title tag and description metatag Include keywords in call-to-action statements (and make them

hyperlinks) Use phone number and address Tell a story Lastly, remove risks e.g., tell them your cancellation policies

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Best Practices for Hotels

Adjust Your Offerings, Bids and Budgets to Seasonality Patterns and Target Demographic

Find an unexplored niche – otherwise you are competing with Expedia (and they have a massive budget for PPC)

Test your campaigns with a low budget and spend higher budget when you’re happy with the results

Serve Ads when your customers are online

Track everything and consistently monitor the results and make improvements

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Thank You