GET MORE OUT OF YOUR TECHNOLOGY INVESTMENT. GET MORE OUT OF NOW.

Dell products are not medical devices and are not certified for direct patient contact or for use where direct patient contact may occur. For more information,please visit www.dell.com/healthcare/certification.

Pricing, specifications, availability and terms of offers may change without notice. Taxes, fees, and shipping and handling charges are extra, and vary. Dell cannot be responsiblefor pricing or other errors, and reserves the right to cancel orders arising from such errors.

*The Rise of Dell Training & Certification, August 2004, an IDC White Paper sponsored by Dell.

©2005 Dell Inc. All rights reserved. Dell, the Dell logo, Axim, PowerEdge, OpenManage, PowerConnect, and PowerVault are trademarks of Dell Inc. in the United States and other coun-tries. Microsoft, Windows, PowerPoint and Excel are registered trademarks of Microsoft Corporation. All other trademarks and trade names are property of their respective organizations.

COMPREHENSIVE TRAINING SOLUTIONS FOR HEALTHCARE ORGANIZATIONS.

Technology Training. Building Skills for the Digital Hospital.

CASE STUDY:

Technology without training.A 482-bed hospital implemented wireless technology — costing thousands of dollars — to assist rural physician offices caring for heart patients on anticoagulation therapy.

THE PRIMARY GOAL: Provide patient education on drug and food interactions.Unfortunately, the initiative did not include training for the healthcare workerswho would actually use the new wireless technology.

THE RESULT: Because the healthcare workers were slow to adopt the technology,delivery of services took more than eight months after the initial implementation.

A BETTER SOLUTION: DellTM training could have provided education on the wireless initiative, allowing the workers to quickly and efficiently utilize the new technology.

CONTACT YOUR DELL ACCOUNT EXECUTIVE TODAY FOR MORE INFORMATION ABOUT DELL TECHNOLOGY TRAINING. LEARNDELL.COM/HEALTHCARE

IDC research* shows training can enhance skills that result in:

q Reduction in implementation time

q 35–45% reduction in scheduled and unscheduled downtime

q Less time to resolve user support issues

q 40% fewer user support requests

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Unlock the power of technology throughout your organization.Dell products rate among the best, and deploying exceptional technology is a smart move toward maximiz-

ing uptime and lowering costs. The true value of technology, however, is not found simply in its deployment,

but in its ability to help you provide exceptional patient care. With the drive to improve patient care with

technology, there’s never been a better time to give your physicians, nurses, administrators, healthcare

professionals and IT staff the benefits of training from Dell.

Dell training builds skills so your employees can use yourtechnology confidently and do their jobs efficiently. Delltraining also helps your IT staff expand skills that can leadto maximum uptime for applications that provide timelyaccess to and security for patient data — and a betterreturn on your investment.

Whether you’re rolling out a new wireless system orupdating your back office infrastructure, Dell can help youunlock the power of your technology with comprehensivetraining for physicians, nurses, administrators and health-care professionals and expert training for your IT staff.

That means that now, throughout your institution, yourphysicians, nurses, administrators, healthcare profession-als and your IT staff can build better technology skills tohelp improve patient care. It’s easy with Dell.

DellTM Training Can Help You To:

• Help assure patient safety

• Create efficient digital hospital services

• Help ensure continuity of operation

• Reduce support costs

• Enhance wireless productivity

Technology training that connects with your organization’s needs.Our methodical approach to training helps your healthcare organization and employees get the exact training needed to maximizeboth uptime and productivity. We establish a clear understanding of the scope and objectives of your training solution andconstruct a detailed map of recommendations before implementation to help ensure that your training is effective andfocused on needed areas.

Our goal is to listen to you and to work with you to meet the unique needs of the people in your organization. We’re able totailor programs specifically for your organization and employees based on your technology initiatives.

In this way, Dell training programs help complete the circle of information from IT professional to physician, nurse, administratorand healthcare professional, so you can get the most out of your technology initiative and investment.

Dell’s Methodical Approach to Professional Development Helps Achieve Results.

We establish a clearunderstanding of thescope and objectives ofyour training solution,construct a detailed mapof recommendations andhelp you understand thecosts and benefits.

We work with you todesign the tailoredlearning path that bestapplies to your needsas an organization.

After training, your feed-back helps us designfuture courses and learn-ing paths. You can alsoexplore more learningopportunities that willbenefit your organization.

Our team implements thesolution that best fitsyour needs. We manageall aspects for a stream-lined implementation.

ASSESS DESIGNPLAN

IMPLEMENT EVALUATE/MONITOR

Technology training that connects with your people.More and more healthcare organizations are implementing initiatives to transition to more Digital Hospital services. Effectivetraining, like our application courses, helps raise the level of software skills. Other courses, such as our AximTM and HIPAA courses, help ensure that all of your healthcare professionals are proficient in the use of mobile technology as well as in pro-cedures for patient information security.

Because the needs of every organization and every learner are different, Dell training programs are designed to be flexible.Easy-to-access online courses give those learning new applications or tools — like Microsoft® Office XP, Adobe® Acrobat or wireless technology — an easy way to integrate learning into a busy schedule. You can also choose private, instructor-ledtraining programs presented at Dell or at your location.

Technology training that connectswith your IT professionals.Whether your IT professionals planning a large-scale migration or supporting hand-held systems in Point of Care solutions, with Dell training, they can learn to reducesupport costs.

As an industry leader, Dell is a recognized technology expert. We use this expertiseto develop and deliver relevant training content that connects with the needs of your IT specialists.

Dell training programs offer the expertise your IT professionals need to implement, manage and support systems in your IT infrastructure. These programsprovide flexible online courses as well as instructor-led courses for advanced hands-ontraining and certification exams to demonstrate learning outcomes.

Dell professional training programs can take your IT specialists to the next level ofjob performance and satisfaction — and deliver the multiple levels of competencyneeded to support today’s critical healthcare work environments.

Get more out ofyour technologyinvestment.

Dell’s portfolio of training options

helps improve productivity and the

return on your technology invest-

ment. Our product leadership and

direct business model mean you

benefit from all of the following:

ONE SOURCE:Dell is a global technology leader with a 20-year track record of stability and relia-bility. With Dell, it’s easy to get everythingyou need from one convenient source.

HIGH-QUALITY TRAINING:The reputation of Dell products and prod-uct components means Dell is a recog-nized technology expert. We use thisexpertise to develop and deliver valu-able, relevant training content.

FLEXIBLE LEARNING METHODS:We offer customizable online or instruc-tor-led training — or a combination ofboth. LearnDell.com offers the flexibilityto take courses anytime, anywhere andas many times as an individual wants.Instructor-led training can occur either atDell’s own world-class training center or your site.

EXPERIENCED TRAINERS:Dell instructors are skilled teachers withextensive IT knowledge and hands-ontraining experience in the technology arena.

TECHNOLOGY FOCUS:Dell’s entire business focuses on helpingorganizations achieve a return on tech-nology investments — both financiallyand in terms of productivity.

CUSTOMIZABLE CONTENT:Dell can tailor its online and instructor-led offerings based on your organiza-tion’s unique requirements. After aneeds assessment, we design a programor project specifically for your learners.

COMPETITIVE PRICE:Dell is known globally for its aggressiveprice points and for its commitment tooffering total value to customers.

At Dell, we recognize the value and importance of your dedication to quality patient care,

and we’re committed to helping you.

CONTACT YOUR DELL ACCOUNT EXECUTIVE TODAY FOR MORE INFORMATION ABOUT DELL TECHNOLOGY TRAINING. LEARNDELL.COM/HEALTHCARE

TRAINING FOR HEALTHCARE PROFESSIONALSONLINE PRODUCTIVITY TRAININGTrain ten to thousands of healthcare professionals quickly and easily. Participants learnmore about the technology they use every day to help increase productivity and reducecalls to your help desk.

• The Productivity Bundle: Ideal for staff members who need to masterbasic computing skills, courses within the online Productivity Bundle covertoday’s most popular programs such as Microsoft Windows® XP, Office XPand 2003, Adobe Acrobat, Introduction to Wireless and Microsoft ProjectBasic and Advanced.

• The Complete PC Training Package: Get one-year unlimited access toover 375 courses on everything from basic PC skills to business and personaldevelopment. Courses are categorized under PC Skills, Finance Management,Peripherals Productivity and Personal Development and include MicrosoftWindows XP, PowerPoint® and Excel®, wireless networking and more.

• Care and Feeding Class: Introduction to the Notebook Computer. Anoverview of the computer including troubleshooting, general maintenanceand Microsoft® Office operating system functions, plus an introduction tonotebook peripheral devices and uses, storage options, backup proceduresand use of the DVD/CD burner. Security issues will be addressed.

HIPAA SECURITY TRAINING Help ensure your staff is up to date on security issues for patients and their records asdefined by the HIPAA standards. Online training is an effective, convenient way to trainyour entire staff.

• HIPAA Security Awareness Part 1: Introduction for End Users:Designed for all healthcare, insurance and business associate employees whohave access to patient records, which are governed under the final SecurityRule of HIPAA.

• HIPAA Security Awareness Part 2: Security Safeguards for Practitioners:Designed for all security managers, officers and practitioners in the healthcareand insurance industries, as well as managers whose organizations are busi-ness associates.

TRAINING FOR IT PROFESSIONALSDELL SERVER TRAININGCovers Dell PowerEdgeTM hardware, firmware, OS installation, configuration,local and remote management and troubleshooting. Dell delivers online andinstructor-led training paths for a variety of Dell Server topics:

• Dell PowerEdgeTM Server Training: Online courses that include identification, configuration and troubleshooting the Dell PowerEdgeserver line.

• Understanding Dell Servers and Systems Management: Train atyour own pace, and learn the basics of PowerEdge System Components,System Setup, OpenManageTM, System Maintenance and much more.

• Dell Server Configuration: Help reduce implementation time withthis one-day instructor-led course. Designed for systems implementers,the course focuses on fundamentals of server system management.

• Dell Server Management: Learn to save time performing day-to-daysystems administration tasks with this two-day instructor-led training.Designed for systems administrators, the course focuses on DellOpenManage.

DELL STORAGE TRAINING Provides expertise in implementing Dell storage into an existing IT infrastructure,including storage fundamentals and initial setup, configuration and managementof Dell/EMC storage arrays, the advanced features of Dell/EMC SAN solutionssuch as SnapViewTM and MirrorViewTM clustering and performance management.

• Dell/EMC AX100 Technical Overview: Online, self-paced coursecovering AX100 features, functionality, basic installation and configu-ration and troubleshooting.

• Backup and Recovery Fundamentals: Online course designed toteach new system administrators or entry-level backup specialists basicbackup and recovery concepts and strategies for Dell PowerVaultTM.

• Understanding Dell Storage Networking Technologies: Learnthe basics of Dell Storage with this online course. The course coversstorage architecture including Fiber Channel, RAID and clustering aswell as the components and configuration of Dell PowerVault andDell/EMC arrays.

• Implementing Dell Enterprise Storage Solutions : Two-day instructor-led course designed to provide IT professionals with the expertise nec-essary to implement Dell storage into an existing IT infrastructure. Thishands-on course covers SAN fundamentals and initial setup, configu-ration and management of Dell/EMC storage arrays, focusing on theDell/EMC CX series.

• Implementing Data Protection on Dell Storage: Three-day, instructor-led training focusing on the optional software available on the moreadvanced Dell/EMC CX series products. Includes SANCopyTM, SnapView,MirrorView, Analyzer and Clustering on Dell/EMC SAN solutions.

• Dell/EMC Online Courses: Help improve implementation and easeof use and reduce support costs. Bundled packages provide multiplecourses at a discount. Acquire basic to intermediate SAN skills andbest practices for managing storage. This web-based training usessimulators to cover software applications, so students can replicateactivities of actual hardware and software solutions.

• Advanced Backup and Recovery on SAN: Help minimize down-time of mission-critical operations with this three-day instructor-ledcourse. Learn how to implement a complete backup solution incorpo-rating SAN using SnapView, VERITASTM Backup ExecTM or CommVault®

Galaxy on Dell PowerVault. • SAN Planning and Design: Two-day course helps experienced sys-

tem administrators, storage designers and managers, SAN architectsand IT buyers learn SAN principles that need to be considered whenworking with Dell to plan and design SAN architectures.

DELL NETWORKING TRAININGCovers fundamental and advanced networking techniques in instructor-led format. Features a robust lab environment equipped with Dell PowerConnectTM

3300 and 6000 series switches. Enables Help Desk administrators, techniciansand software developers execute responsibilities better, understand howInternet technologies and equipment operate and help other computer usersand network IT personnel.

DELL HARDWARE MAINTENANCE TRAINING One- and two-day courses that prepare service maintenance technicians whoneed the knowledge and skills to provide maintenance on Dell desktops, work-stations, portables or servers. Includes theory of operation; proper componentremoval and replacement procedures; operating system installation and config-uration; and hardware troubleshooting for the current line of products.

INDUSTRY TECHNOLOGY TRAININGDell also offers other industry training and certifications, delivered as e-learn-ing or instructor-led, including Microsoft MCSE and MCSA; Cisco® CCNA andCCNP; Novell® CNE; CompTIA® Network+, A+, and Server+; and Red Hat® RHCTand RHCE.

• Microsoft Training: Includes Microsoft 2000 and 2003 courses onsubjects such as: Exchange, Windows® Server, Active Directory, SQLServer, .NET and Windows XP.

• Red Hat Linux Training: Includes regional and customer-site coursesfor Red Hat Enterprise Linux fundamentals, System Administration andNetworking and Security Administration.

• Citrix: Training on Citrix MetaFrame products can give system admin-istrators the skills necessary to install, secure, administer and config-ure Citrix MetaFrame Access products for comprehensive, enterprise-wide management.

DELL LEARNING SYSTEM (DLS)A complete solution for secure, simple and cost-effective e-Learning. Our DLSprovides preloaded training software on a Dell PowerVault 745N NetworkAttached Storage (NAS) device. Your learners enjoy secure, engaging, multimedia,behind-the-firewall training. Four package choices give you the option to purchasethe exact training you need. Includes an easy-to-navigate Learning ManagementSystem. Plug-and-play installation.

• DLS Administrator Functions: Without leaving their desks, administra-tors can control the dissemination of course material and employeeaccess to content as well as easily track, monitor and report on employeelearning.

IT PROFESSIONALSAdvanced Technical Training,System Administration Trainingand Basic IT Training

PHYSICIANS:Complete PC Courses,HIPAA Courses, “Careand Feeding” Courses,

NURSING PROFESSIONALS:Complete PC Courses, HIPAA Courses, “Care andFeeding” Courses,

This is only a sample of Dell Training Offerings.For more information, visit LearnDell.com/healthcare

CONTACT YOUR DELL ACCOUNT EXECUTIVE TODAY FOR MORE INFORMATION ABOUT DELL TECHNOLOGY TRAINING. LEARNDELL.COM/HEALTHCARE