Get it ! huh?
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Transcript of Get it ! huh?
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Get it!huh?
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Get It! (defined)
Simplify
Fundamentals
All directions
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Complexity often adds value…
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…but people complicate things…
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…so…embrace AND simplify
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Fundamentals?
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Fundamentals
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All directions?
INWARDUPWARDDOWNWARDSIDEWARDOUTWARD
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INWARD—Be Real1 Admit What Your Colleagues Already
Know about You2 Take a Hard Look at Your Core Values3 Balance Ego and Modesty
4 Put Your Stake in the Ground, Firmly
5 Develop Your Signature Style
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3 Balance Ego and Modesty
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UPWARD—Exceed Expectations6 Understand Your Manager’s Core Values
7 What if Your Boss is the CEO?8 Learn to Fly at 30,000 Feet, Even if You’re
Not a Frequent Flyer9 Articulate Defensible Points of View10 Stay Focused in the Face of Being
Overwhelmed11 Avoid Surprises at All Costs
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11 Avoid Surprises at All Costs
What specific surprises most frustrate your boss, or business partners?
Missed commitments or deadlines Failure to follow a process, causing rework (again) Keeping quiet in a meeting but then speaking up
later, after a decision is made Saying “I’ve known that (insert name) wasn’t
performing all along…”
The SECRET? Talent + Over-Communication
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DOWNWARD—Create Accountability
12 Upgrade Talent as if Your Career Depended on It
13 Clarify and Align Priorities14 Reduce Uncertainty 15 Delegate “Unreasonably”16 Obsess over Metrics
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12 Upgrade Talent as if Your Career Depended on It
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15 Delegate “Unreasonably”
Your message when you delegate— “This assignment will stretch your skills. I will sweat blood to work alongside you to help you succeed.”
• An A-player’s response— “Its about time you challenged me!”
• An B-player’s response— “This is exciting IF you support me, provide resources and hold me accountable for what I can control.”
• An C-player’s response— “You’re nuts.” (I will overpromise and under-deliver).
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SIDEWARD—Influence Others
17 Understand the Real Motives of Your Colleagues
18 Listen ’til It Stops Hurting19 Elevate Self-Esteem20 Develop Trusting Relationships21 Generate Controversy to Gain Respect
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21 Generate Controversy to Gain Respect
The paradox: you increase respect by skillfully— Giving critical feedback to an employee Challenging peers when they miss a commitment Telling your boss that two metrics conflict Increasing delivery requirements for a supplier Raising prices with customers
Tips: boost your courage with data, not emotions Remind yourself regularly….”What do I
really stand for?”
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OUTWARD—Develop Business Acumen
22 Get Strategy23 Embrace Customer and
Shareholder Reality24 Become FinanciallyAstute
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23 Embrace Customer and Shareholder Reality
You must—• …get inside the customers’ heads! Not just what
they say, but their unstated needs, reflecting what they see and think.
• …be able to articulate how customers perceive your company:
• exceeding their needs• adding value, compared with competitors
• …be able to articulate shareholder needs and how they perceive your company’s performance.