GET CONNECTED WITH MWEB FIBRE

For more info visit www.mweb.co.za/help/Howto/Fibre

Infrastructure Provider

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You can only sign up with MWEB, not the infrastructure provider. Choose the channel that suits

you best - call, online, SMS or face-to-face.

Your application depends on the infrastructure coverage map and the

status of your suburb, street and house number. The infrastructure

provider decides which areas to complete first.

The actual installation into your home is done by an installer from the

infrastructure provider. This is done via an overhead cable or an underground cable and can only take place if your

application has been approved.

Once Fibre is installed, you still need to get connected to the Internet via

your Fibre router. The router is plugged into the Optical Network Terminator (ONT) which is installed

by the infrastructure provider.

MWEB sales agents will get back to you within 2 days.

On average it takes up to 2 weeks for Openserve to confirm & arrange installation if your house & street & suburb are Fibre ready. If your suburb has Fibre, but not yet

your street & house address then it may take up to 4 months while installation rolls out.

Router delivery takes between 2 - 5 days once your order

is confirmed with Openserve.

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MWEB

Need help? Don’t worry!

Following up? Give us a call Monday to Friday between 8am - 5pm on 087 700 5000. Select option & then option

Been connected and need help getting started?

We will keep you updated along the way via SMS and email. Alternatively, you can track your order online by logging into the LOG IN section on the MWEB website (mweb.co.za).

Don’t worry if you don’t hear from us right away, the process can take some time and is dependent on the specific infrastructure provider. We will continue to follow up with them and do our best to move the process along as quickly as we can.

Log a ticket on My Account and a Tech Support agent will get back to you.

Or give our Tech Support agents a call on 087 700 0777. They are available Monday to Saturday 8am - 8pm & Sundays 10am - 8pm.

Or go to www.mweb.co.za/help/Howto/Fibre for easy-to-use self-service guides.

Our friendly agents are here to help